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Fred Nickols, CPT
Managing Partner
Distance Consulting LLC
1
Presenting
 Fred Nickols
– Experienced
– Insightful & creative
– Skilled problem solver
– Proven track record
– National ...
Here’s What I Offer
 Significant, measurable and
valuable improvement in the
performance of…
– People
– Processes
– Organ...
Currently
 Providing ongoing advice and
counsel to the CEO of a
software startup
 Assisting with the marketing
and messa...
Representative Efforts
Distance Consulting LLC
 Advice, counsel & assistance
re Communities of Practice
 Training module...
Areas of Potential Contribution
 Business Planning & Strategy
Development
 Knowledge Management
 Organization Developme...
Qualifications
 Demonstrated Performance
– Accomplishments speak louder than credentials
 Work Experience
– The best pre...
The Bottom Line
 A lot of value already contributed
 A lot of value to be contributed
 Inquiries, referrals and leads
a...
Sampling of Clients
9
Example #1
Optimizing SAT Test Center Staffing Levels
 An algorithm used to staff
SAT test centers
– yields the lowest st...
Example #2
Reducing A Reject Rate
 Reduced the reject rate in an
important processing operation
from an average of 60-70%...
Example #3
Scrubbing A “Dirty” Database
 A database conversion
– VAX to Oracle
– Problem: “dirty” flat files
– IS&T estim...
Example #4
Fitting 20 Pounds into a16-Pound Sack
 Collapsed 20,000 square feet
of assigned space into 16,000
square feet
...
Example #5
A Variable Life Insurance System (NYC)
 The client had been promised a
new product
 The IT mainframe shop sai...
Work Experience
United States Navy (1955-1974)
 Weapons System Technician
 Classroom Instructor
 Test Developer
 Progr...
Work Experience
Consultant (1975-1986)
 Sales training
 Management training &
development
 Performance improvement
 Pr...
Work Experience - Monarch
Sr VP, Systems & Operations (1987-1989)
 Developed PC/LAN-based
systems for financial products
...
Assignments at ETS
Executive Director (1990-2001)
 Consultant on Staff
 Custom Operations Division
 Chief of Staff, Ope...
Major Accomplishments at ETS
 Reengineered the FAF front-
end
 Developed optimum staffing
algorithm for SAT
administrati...
IT/Systems Work Experience
 Worked on guided missile R&D at
White Sands Missile Range
 Wrote the AT&T Handbook for
Total...
More IT/Systems Work Experience
 Developed a PC-based QC
auditing system for Community
Mutual Insurance Company
 Develop...
Education & Training
 Undergraduate work in
psychology & statistics at
USIU
 Conducted numerous invited
presentations an...
200+ Articles, Columns, Papers
(Diverse Topics & Publications)
 training
 education
 evaluation
 technology
 problem ...
Appearing in...
24
These too...
 The 2000 Knowledge Management Yearbook
 The 2001 ASTD Training & Performance Yearbook
 Journal of Knowled...
Various Professional Affiliations
 Currently
– Association for Talent
Development (was ASTD)
– International Association
...
Contact Information
Fred Nickols
Managing Partner
Distance Consulting LLC
1558 Coshocton Ave
Suite 303
Mount Vernon, OH 43...
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FredNickols

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FredNickols

  1. 1. Fred Nickols, CPT Managing Partner Distance Consulting LLC 1
  2. 2. Presenting  Fred Nickols – Experienced – Insightful & creative – Skilled problem solver – Proven track record – National reputation 2
  3. 3. Here’s What I Offer  Significant, measurable and valuable improvement in the performance of… – People – Processes – Organizations  Successful implementation  Change that “sticks”  Transfer of know-how to you and/or your staff 3
  4. 4. Currently  Providing ongoing advice and counsel to the CEO of a software startup  Assisting with the marketing and messaging for a new achievement management system  Writing a regular column about Knowledge Work for ISPI  Creating tools for use by Knowledge Workers  Assisting the GM of an Australian healthcare association with a “big data” visualization project  Developing job aids for use with a healthcare management system  Refining a proprietary business problem-solving process  Articulating a control theory view of human behavior and performance 4
  5. 5. Representative Efforts Distance Consulting LLC  Advice, counsel & assistance re Communities of Practice  Training module on delegation skills  Various invited presentations  Job aids related to using a massive healthcare database  Developed a strategic decision making model/process  Self-instructional materials for problem solving, consulting, time management  Executive level briefing re Knowledge Management  Writing services in support of a corporate blog  Design & facilitation of a strategic planning session  Consulting services supporting the establishment of a consulting practice  Acting GM of a subsidiary of a German conglomerate  Analysis of distribution issues 5
  6. 6. Areas of Potential Contribution  Business Planning & Strategy Development  Knowledge Management  Organization Development  Performance Improvement  Process Improvement  Productivity Improvement  Solving Particularly “Wicked” Problems  Systems Development  Training & Development 6
  7. 7. Qualifications  Demonstrated Performance – Accomplishments speak louder than credentials  Work Experience – The best predictor of future performance is past performance  Education & Training – Preparation is half the battle 7
  8. 8. The Bottom Line  A lot of value already contributed  A lot of value to be contributed  Inquiries, referrals and leads appreciated 8
  9. 9. Sampling of Clients 9
  10. 10. Example #1 Optimizing SAT Test Center Staffing Levels  An algorithm used to staff SAT test centers – yields the lowest staff cost per administration – satisfies all security requirements – saves $800K/year – saved more than $10 million so far 10
  11. 11. Example #2 Reducing A Reject Rate  Reduced the reject rate in an important processing operation from an average of 60-70% to less than 10%  Primarily a matter of educating the applicants and giving them the proper tools  Savings of $250K/year 11
  12. 12. Example #3 Scrubbing A “Dirty” Database  A database conversion – VAX to Oracle – Problem: “dirty” flat files – IS&T estimate = $360K – Alternative: a PC-based “scrub” of the database – Program direction accepted – The savings => $300K – The client was very happy 12
  13. 13. Example #4 Fitting 20 Pounds into a16-Pound Sack  Collapsed 20,000 square feet of assigned space into 16,000 square feet – improved the productivity of the 16,000 square foot space by 25% – reduced space charges by $160K per year at a one- time cost of $16K – introduced an innovative paper filing, storage and retrieval technology 13
  14. 14. Example #5 A Variable Life Insurance System (NYC)  The client had been promised a new product  The IT mainframe shop said – 18 months – $2 million  It was up and running “live” on a PC/LAN in 89 days for $250K  The client was very happy 14
  15. 15. Work Experience United States Navy (1955-1974)  Weapons System Technician  Classroom Instructor  Test Developer  Programmed Instruction Writer  Instructional Systems Developer  Internal OD Consultant 15
  16. 16. Work Experience Consultant (1975-1986)  Sales training  Management training & development  Performance improvement  Productivity & process improvement  Systems development & roll out  Change management 16
  17. 17. Work Experience - Monarch Sr VP, Systems & Operations (1987-1989)  Developed PC/LAN-based systems for financial products  Reengineered the systems development process  Reengineered the product development process  Chief troubleshooter for CEO 17
  18. 18. Assignments at ETS Executive Director (1990-2001)  Consultant on Staff  Custom Operations Division  Chief of Staff, Operations  Finance (Renewal)  Strategic Planning  Research  New Business Development  IS&T – Business Intelligence  IS&T – Project Management 18
  19. 19. Major Accomplishments at ETS  Reengineered the FAF front- end  Developed optimum staffing algorithm for SAT administrations  Engineered several sizable cost savings  Helped trigger the 3-year ETS financial turnaround effort  Redesigned ETS’s business planning processes  Wrote two approved business plans 19
  20. 20. IT/Systems Work Experience  Worked on guided missile R&D at White Sands Missile Range  Wrote the AT&T Handbook for Total Systems Development  Developed AT&T Long Lines’ Systems Analysts Training Course  Analyzed the Human-Machine Function Allocation Process at Bell Labs  Developed a Systems Selling Training Course for AT&T Marketing  Documented a Common Systems Architecture for ETS  Developed a Database Designers Training Course for CENTEC More 20
  21. 21. More IT/Systems Work Experience  Developed a PC-based QC auditing system for Community Mutual Insurance Company  Developed two PC/LAN-based variable life insurance systems for Monarch Financial Services  Outsourced the PC-based insurance illustration systems for Monarch & managed the vendor  Developed job aids for AT&T Long Lines computer systems  Carried out several process documentation efforts for a variety of clients, including ETS, Citicorp and others  Supported two very large system roll outs for BC/BS  Developed a prototype knowledge management (KM) corporate intranet for Warner Lambert 21
  22. 22. Education & Training  Undergraduate work in psychology & statistics at USIU  Conducted numerous invited presentations and colloquia at several colleges & universities  Voracious reader  Published extensively  High School Graduate  Extensive technical training (USN)  Extensive training as an instructor/developer (USN)  Extensive training as an OD consultant (USN)  Ongoing self-development 22
  23. 23. 200+ Articles, Columns, Papers (Diverse Topics & Publications)  training  education  evaluation  technology  problem solving  change management  knowledge management  communities of practice  business analysis  productivity improvement  performance improvement  performance management  performance architecture  process improvement  systems development  strategy 23
  24. 24. Appearing in... 24
  25. 25. These too...  The 2000 Knowledge Management Yearbook  The 2001 ASTD Training & Performance Yearbook  Journal of Knowledge & Process Management  Journal of Systems Management  JSAS Journal of Selected Documents in Psychology  People Today 25
  26. 26. Various Professional Affiliations  Currently – Association for Talent Development (was ASTD) – International Association for Performance Improvement (ISPI) – Organization Development Network – Columnist: ISPI  Previously – Academy of Management – American Management Association – Editor/Columnist: Journal of Management Consulting – Board of Advisors: School of Business, College of NJ – Reviewer for HRD Quarterly – Society for Human Resources Management 26
  27. 27. Contact Information Fred Nickols Managing Partner Distance Consulting LLC 1558 Coshocton Ave Suite 303 Mount Vernon, OH 43050 (740) 504-0000 fred@nickols.us www.nickols.us 27

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