«Organization» 15466 Los Gatos Blvd #109-371 Los Gatos, CA 95032 T (408) 710-8248 «Email» «URLs»
Prepared by: «Fred» «Schenkelberg», «Consultant»
June 1, 2010
Value Questionnaire 1
Identify value before and after any reliability task. Think about the difference the work has and the decisions it enables.
Reliability VALUE ADDED/ROI QUESTIONAIRE
a. How long would it have taken your
team to undertake the work ESTC pro-
vided. Take into account research time
and whether you had the skills availa-
b. If you did not have the skills availa-
ble how many people would have need-
ed to be recruited to undertake the
c. How long would it take for these
people to become productive?
d. Estimate training cost associated
with new personnel.
a. If engineers from the business had
been used to do this work would they
have not been able do other product re-
lated work. I.e. delivered new func-
a. Did we avoid or save any direct prod-
uct material or test equipment costs?
b. If so please identify type and cost.
Name of report 2
4. TTM im-
a. Did ESTC help you meet or beat your
b. Did ESTC identify any problems
which would have impacted your TTM?
c. Has the use of ESTC
tools/techniques identified issues which
would of impacted TTM?
d. If the above are applicable please
identify type of problems and estimate
TTM impact in days/weeks/months.
e. If applicable what is the estimated
cost of a delay in TTM?
f. If applicable what is the opportunity
in $ of additional income from an early
5. TT Volume
a. Did ESTC help you accelerate or
meet you Time to Volume goals
b. If applicable what is the estimated $
impact of avoiding the TTV issues that
a. Has the ESTC work directly identi-
fied or mitigated a field related problem.
b. If so estimate the probable cost of
the field problem in $ (i.e. units affected
x repair cost)
c. Has the ESTC work reduced the
probability of field related problems?
d. If so give a guide by how much and
the estimated cost of avoidance (i.e. Es-
timate 1000 units per month failure at
$50 each reduced by 5%)
e. Has ESTC work provided processes
which will reduce the risk of field fail-
Value Questionnaire 3
7. TCE: a. Has the ESTC work contributed to
the TCE of your product?
b. If so identify how? i.e. estimated
number of customer calls avoided
a. What advantages did ESTC provide
over an external consultancy? (i.e. time,
cost, contractual issues, Intellectual
Property, response time)
9. Misc a. Please identify any other benefits or
cost savings from using ESTC re-