Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
f m sre liabilit m m/educatio n/pro duct-reliability-p1/

Product Reliability Participa...
Upcoming SlideShare
Loading in …5

Product Reliability Participants Part 1


Published on

First of series of essays about the reliability roles for various members of an organization.

Published in: Technology
  • Be the first to comment

Product Reliability Participants Part 1

  1. 1. f m sre liabilit m m/educatio n/pro duct-reliability-p1/ Product Reliability Participants part 1 Product Reliability Participants within an Organization An ef f ective product reliability process requires a strong team, at every level. T he team of employees within an organization, that participate and impact product reliability, is a vast and widespread group of people. T hey include members of the design team, design managers, quality and reliability engineers and managers, procurement engineers and managers, warranty managers, f ailure analysis specialists, members of the marketing and sales staf f , members of the f inance and manuf acturing teams, and f ield service and call center staf f s. T he next f ew posts will deal with each of these roles, and the connection each position has in relation to product reliability. Some employees will have a much larger direct impact than others, but every participant has a crucial role when working to create and produce a reliable product. We’ll start with the design team. Design Team To a large degree the f inal perf ormance of a product relies on the skill of the product design team. T he industrial, electrical, mechanical, and other design engineers attempt to create a product that operates as intended, providing the f unctionality the customer expects. Successf ul designs do this elegantly, balancing cost, perf ormance, time to market, and reliability along with a long list of other considerations, such as sustainability, recyclability, saf ety, manuf acturability, and maintainability. T he design team creates the solution that attempts to meet all the constraints. Most design engineers intuitively understand that a product that f ails to f unction bef ore the end of the customers’ expected operating duration is considered a f ailure. If a printer is expected to operate f or f ive years in a home of f ice environment and f ails to print af ter two years, is has f ailed to meet the customers’ expectation of a f ive-year lif e. Design engineers generally design to avoid f ailures. [Petroski 1994] T hey use their judgment and experience to identif y design weaknesses and to anticipate use conditions and the possible adverse ef f ect on product perf ormance. T he reliability role of design engineers is to make design decisions that provide an acceptable balance among all the constraints and demands on the design along with the product reliability expectations. A key role f or the design engineer is to determine and understand the risks to reliability perf ormance. T his role may include perf orming f ailure mode and ef f ect analysis (FMEA) and HALTs, modeling, simulation, and prototype testing. It is the design engineer who of ten understands the elements of a design with the most unknowns, the most risk, and the least robustness. It is this knowledge that should prompt product testing, modeling, and simulations to aid in understanding the design decision options and strike the right balance f or the f inal design.