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FLUPA UX-Day 2014 - Sophie Henry : "L’UX sans papier, ou comment faire de l’UX sans documentation"

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Dans l’environnement constamment changeant des nouvelles technologies, les designers UX doivent souvent pouvoir communiquer leurs connaissances par d’autres voies que des documents longs à préparer ou trop spécialisés. Quelles autres outils et techniques sont à notre disposition ? Dans quel contexte peut-on les utiliser ?

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FLUPA UX-Day 2014 - Sophie Henry : "L’UX sans papier, ou comment faire de l’UX sans documentation"

  1. 1. L’UX SANS DOCUMENTATION FLUPA UX DAY Paris, le 19 Septembre 2014 ! Sophie Henry
  2. 2. Introduction Qui suis-je ? Sophie Henry, française vivant à San Francisco depuis 18 ans. ! Que fais-je ? Directrice UX à Comrade, agence de 25 personnes spécialisée dans le design UX pour les industries de haute technologie et de la finance. ! Où vais-je ? La question qui a provoqué cette présentation devant l’évolution de mon rôle et de mon métier. !! ‹#› l’UX sans documentation
  3. 3. formats PC -> portable, tablette méthodes de wadtéevrefalollp p-e>m aegntile outils graphiques, HTML -> frameworks, éditeurs comportements GenX -> Millenials accès à l’information local -> distribué, continu Un paysage flou en constant changement qui crée un grand nombre de nouvelles ‹#› l’UX sans documentation
  4. 4. Notre rôle doit évoluer Dans ce contexte, la documentation UX classique (wireframes, cahier de charges, etc…) paraît lourde, trop longue à produire et inutile. ! Trois problèmes en particulier se présentent quand nous n’avons plus de contrôle direct sur la documentation et les livrables d’un projet. ‹#› l’UX sans documentation
  5. 5. Problème 1 : Offrir des interventions rapides tout en maintenant leur qualité ‹#› l’UX sans documentation
  6. 6. Problème 2 : Maintenir standards et cohérence sans étouffer toute créativité ‹#› l’UX sans documentation
  7. 7. Problème 3 : Conserver notre influence malgré tous ces changements ‹#› l’UX sans documentation
  8. 8. Comment attaquer ces problèmes ? Nous devons aborder ces problèmes simultanément et les traiter à plusieurs niveaux. • En révisant les outils que nous utilisons pour communiquer • En adaptant le contenu de nos communications • En changeant nos méthodes de travail • En développant de nouvelles compétences ! ‹#› l’UX sans documentation
  9. 9. Principe 1 : Montrer plutôt que décrire Le croquis • Rapide et ne requiert ni matériel spécial (crayons, papier) ni technique avancée • Le résultat est l’expression de travaux en cours et ne peut être confondu avec une documentation achevée. Conseil: Avoir à disposition des feuilles imprimées avec le cadre d’un portable ou d’une tablette en taille réelle pour faire des croquis à la bonne échelle. ! Le prototype • reste le meilleur moyen de démontrer un flot • remplace le cahier de charge Conseil: Maintenir une matrice d’outils et types de ‹#› l’UX sans documentation
  10. 10. ‹#› l’UX sans documentation
  11. 11. Principe 2 : Guider plutôt que détailler Styleguides et bibliothèques de motifs • Sous forme de graphiques annotés (red lines) ou, de préférence, créés directement en HTML • Permettent d’exposer le raisonnement derrière les choix du design • Donnent aux développeurs les moyens de contribuer à l’interface tout en en maintenant la cohérence Conseil: Construire le styleguide ou la bibliothèque de motifs tout au long du projet. Cela permet de détecter plus rapidement les exceptions et conflits. Ecrire les fichiers CSS soi-même. ! Ne pas aller trop vite dans les détails • Adopter le principe Agile du “juste nécessaire” ‹#› l’UX sans documentation
  12. 12. ‹#› l’UX sans documentation
  13. 13. Principe 3 : Convertir plutôt qu’éduquer Les collègues • Appliquer des méthodes de co-design (comme le Pair Design) • En répartissant la responsabilité du design de façon égale parmi l’équipe tout au long du projet, le transfert de connaissances se fait naturellement. • Tout s’exprime directement dans le design final ! Les clients • Montrer la recette et le plat fini • Les faire participer (donner des choix) Conseil: Utiliser des “jeux” et autres méthodes innovantes www.gamestorming.com, www.innovationgames.com ! Les utilisateurs ‹#› l’UX sans documentation
  14. 14. Principe 4 : Aller plus haut (ou plus large) Intervenir en amont • Démontrer nos capacités de raisonnement et notre apport potentiel dès la phase de stratégie • Appliquer les principes de notre métier : adapter nos communications au public visé ! Multiplier ses compétences • Permet de rester “souple” dans sa façon de penser • Court-circuite certains problèmes ou créé des raccourcis quand on devient la personne à qui la documentation était destinée ‹#› l’UX sans documentation
  15. 15. En Conclusion Nous sommes responsables de notre survie. ! !Nous nous devons de changer notre façon de travailler et de communiquer. Cela ne peut se faire sans une étroite collaboration avec nos équipes. ‹#› l’UX sans documentation
  16. 16. Photo credits From Flickr ! Rodin statue at the Palace of Legion of Honor - Philip Golden Gate Bridge in Fog - Kanaka Menehune Cable Car - Alfonso Jimenez Big Wheel Race - Painted Ladies - Anirudh Rao Dual Bay Bridges - John Trapp Coit Tower Mural - Ernest McGray Jr. Junipero Serra statue - Stacey Shintani Doggie Diner Heads - Nick Fisher Brown Sisters - Lynn Friedman Transamerica tower - Vincent T Blue Angels - Anil R.

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