Effective Online ModerationSession: How to, and how NOT to, moderate Written and presented by Dr Carmel Bendon Davis & Mr Francis Flores
What happens when moderation is doneelectronically not personallyhttp://www.youtube.com/watch?v=gUr8mWNJ_0Uhttp://www.youtube.com/watch?v=HjsSVCLxcZ4
Example of a well-moderated siteForum Rules for a public (Australian) site:http://www.politicalforum.com/australia/announcements.htmlThe Political Forum – examples of (threaded contributions):http://www.politicalforum.com/australia/
Managing a basic discussionQ. Having read Smith‟s instructions on poaching the perfect egg and having watched the video demonstration of the technique, go now to the forum and share what you regard as the critical elements in preparing the breakfast.A. Alison: I noticed that the egg was put into the water very carefully. It was first broken into a cup it could be poured easily and gently into the simmering water. For me, this as a very important hint.B. Carol: I noticed the cup too. I‟ve got the same crockery set in my kitchen. I bought it at a Myer sale last Christmas and all my family really like the pattern on it.
Response: redirecting, refocussing discussion Moderator:a) Ignore Carol and encourage Alison‟s approach:“Thanks Alison and Carol for your contributions. Alison‟s observation about the importance of pouring the egg from a cup into the water makes sense. It seemed a really helpful suggestion to me too.b) Deflect/redirect:“Carol, you mention you have the same cup but I wonder if you‟ve found that using it in the way that smith suggests has helped you in preparing your poached eggs?
Examples of Discussion from Pastoral Care ForumQ. Having considered the literature on ways of extending help and support to those in our community who are most marginalised, go now to the Forum and share your own experience of helping those in your pastoral work.A. Tom: For the past year I‟ve been working at an inner- city drop-in centre and I‟ve seen a wide range of marginalised people. The mentally ill are the biggest group, but we also see addicts and alcoholics who are homeless, and quite a number of transgendered people who have not been able to find work or accommodation. At the centre we provide meals for them; we give a bed for the night to as many as we can but there are also more people than beds ...
When to DELETE a postLou: “transgendered” people – as you call them – are just homosexuals in drag and ALL HOMOSEXUALS are an abomination and will burn in Hell.
Response to an offensive postThis message is not only in breach of Australian anti- discrimination law but also has the (very high) possibility of offending the majority of students/participants in the Forum.• IT MUST BE DELETED immediately• An email (private) message should be sent to the person who posted it, informing them that their post have been removed because it is offensive and in breach of Australian lawExample: Your Forum post in response to Q.7 in the course Pastoral Care has been removed by the site administrator as it contains offensive material and is in breach of Australian Anti-discrimination law. Posts of this nature are not permitted in the online space and any further similar posts will be immediately deleted and may result in your exclusion from the Forum.
When to delete a postYou must delete any post that contains:• Personal attackAmy: “ That reading really helped me”.Michelle: “Are you crazy, Amy? That reading was very ordinary. I think you need to apply yourself and do some more study. You don‟t know what you‟re talking about.”• Offensive and/or foul language or content• Trolling – sarcastic or nasty comments in response to another‟s post, e.g.:Amy: "I just thought I‟d share with you a picture of a pottery project I‟ve just completed. My class love it.”Michelle: "I just thought I‟d share with you my reactions to this useless piece of information: it‟s garbage.”
Illegal content• Pornographic or inciting to violence• In breach of copyrightInappropriate Content• As above but also if unsuitable for the age group or „interest group‟ you are dealing with
Animating the Conversation• Share your views on the range of ways in which spirituality is expressed in Australia. Do you think that there is a spirituality that could be described as “uniquely Australian”?• Ruth: I can‟t think of anything that I‟d describe as “Australian”. I really can‟t contribute much to this discussion.• John: I know what you mean, Ruth. Maybe the tutor could give us a few clues on this.
Animating the ConversationFrom your tutor: Carmel DavisI wonder if anyone happened to catch two very interesting programmes on ABC TV last night (14th Nov). The first, "Sisters of War" was the true story of army nurse Lorna Whyte and Sr Berenice Twohill, a nun of Our Lady of the Sacred Heart missionary congregation. Together, they survived their POW experience in WW2 and remain firm friends to the present day. The second was on the life, work and legacy of Rev Ted Noffs (Wayside Chapel). All three people, in the reaction to their experiences and others hardships, represent a very particular part of Australian identity and Australian spirituality.Ted Noffs work has left a dedicated (family-run) foundation which ministers to the poorest and most disenfranchised groups in our society and yet, in the latter part of his life, Ted disavowed his formal religious connections and his family have taken a similar approach. Teds view was that Australians are "the most spiritual people in the world" in spite of/because of their disinterest in/rejection of formal religions.Ted, Sr Berenice and Lorna are really admirable and inspiring Australians, I think, and they do seem to represent something of the range of Australian spirituality. If you saw one, or both, of the programmes you might like to include some discussion of same in our forum topic this week.
Ruth: Thanks for this, Carmel. I did see the program you mentioned and I was deeply moved. It was wonderful, at the end, to see those two old women still alive and enjoying one another‟s company. Also, at the very end of the time in New Britain, those cooees echoing through the jungle brought tears to my eyes.“Sisters of War” gave a realistic picture of soldiers and civilians during war. Some of the qualities displayed by the people in the film were those common to people of any nationality in oppressive and dangerous circumstances. They were afraid, courageous, resilient and defiant. They scrounged and survived as best they could. In the mini-documentary on the ABC website for “Sisters of War”, Sister Berenice said, “We talk about what the Japanese did. But every army did the same thing. War brings out the worst in humanity and it brings out the best. We saw most heroic things.So, what, in this film, was unmistakably Australian for me? Perhaps the irreverent humour. The writer of the program, John Misto, described conversations he had with Lorna Johnston (née Whyte) and Sister Berenice Twohill, commenting on the way they bounced off one another, with their “dry, laconic Aussie humour.” I think there‟s a spirituality in that – being able to laugh in the face of adversity. And it‟s very Australian.