Netiquette and Code of Conduct in Communication Written and presented by Dr Carmel Bendon Davis & Mr Francis Flores
Ten Core Rules of Netiquette• Remember the Human • Share expert knowledge• Adhere to the same • Help keep Flame wars standard of behaviour under control online that you would follow in real life • Respect other peoples privacy• Know where you are in cyberspace • Dont abuse your power• Respect other peoples • Be forgiving of other time and bandwidth peoples mistakes• Make yourself look good
Remember the HumanKeep in mind the large percentage of humancommunication that we do outside of words: • tone • cadence • volume • facial expression • directive gestures • touch
• Would I say this to the others face(s)?• On a technical note - Internet = network of networks... all storing and copying... theres always a record
Adhere to the same real life standard ofbehaviour online• Netiquette is about good online manners, not about absolutes or rules on digital ethics.• When in doubt, consult the code you follow in real life.• Ask the question: If this was not a digital medium but a letter to someone, or some organisations bulletin board dealing with real assets that involve real work. What would I do then?• Chances are good youll find the answer.
Know where you are in cyberspace• Netiquette is adapted and adjusted from community to community• explore or lurk in the environment and the culture before you interact with the members• When you begin to interact, introduce yourself as a new member and put on your beginners hat. You will learn quicker and others will help you and inform you.
Respect Other Peoples timeand Bandwidth• Remember that communication via the net requires that information to be downloaded for it to be read or viewed.• get to the point; optimise your post structure so that the more detailed material comes after overviewing the content if you need to post a large amount• resize your images if you want to share it. As a note 1280x1024 if large enough an image to be quickly displayed on any computer screen - anything more than that can be made available as an optional link.
You are not the centre of cyberspace.• when you copy someone on a message, you ask for their time and attention, ask yourself twice if they really need to be part of the communications.• ensure posted material is relevant to the majority/entire audience especially when publishing/posting files and images to the group.
Make yourself look good online• Your online image depends heavily on the words that you put together.• Practise impeccable spelling, grammar and punctuation especially in a professional development and online learning context.
• Keep your contribution clear and logical. Make sure your language is inviting of a dialogue and not exclusive to other participants.• Be polite and pleasant.• refrain from the use of offensive language - if you find it necessary to express - censor it with $?*# ! Youve already conveyed your strong feelings enough.
Share expert knowledge• Asking questions in an online community works. The internet works because of the reach of a network of networks.• Every participant has something to offer and an experience to that others can learn from. Somebody is bound to have an answer or an insight.• Develop community understanding by contributing your knowledge in addressing a question that has been posed in one of your communities.
Help keep flame wars under control• Expressing strong feelings about something is healthy for a discusion group especially when a new idea is tabled.• open for people to express strong objections• posts can get malicious and personally offensive.
• it can be counter-productive for everyone when not resolved or controlled• get back to the program as quickly as possible.• agree to disagree so that other participants arent hindered by heated banter or slander.
Respect other people’s privacyPeople do forget how accessible information is onthe internet - dont capitalise on their blunders.Passwords get shared for convenience. etc...• do not read email that is not addressed to you.• let people know when they have published or posted sensitive information• it also keeps the discussion forum neater and more relevant to all.
Don’t abuse your powerAs moderator or admin staff you are given moreprivilege than other participants of the discussionforum.• be responsible in exercising power, make the experience equitable for all participants.• additional rights does not mean you disregard the etiquette and rules governing network communications.• enforce the core rules of netiquette.
Be forgiving of other people’s mistakeBe considerate of others userslevel/expertise of online etiquette.• always new beginners and beginners will make errors - be kind• give all users the benefit of the doubt• correct discreetly and be encouraging