Floor Ready Services, Inc.


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Wholesale/Retail Outsourcing Partners - Arden, NC

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Floor Ready Services, Inc.

  1. 2. Business Process Outsourcing Definition – The delegation of non-core operations from internal production to an external entity specializing in the management of that operation. Wikipedia
  2. 3. Business Process Outsourcing Investment Avoidance Inventory Management Odd-Ball Projects Production Leveling Corporate Strategy Outsourcing
  3. 4. Benefits of Outsourcing <ul><li>Ability to focus on core business activities </li></ul><ul><li>Eliminate labor force fluctuations due to changes in demand </li></ul><ul><li>Reduce internal disruptions associated with non-standard projects </li></ul><ul><li>Avoid investment in additional floor space </li></ul><ul><li>Improve floor management of active inventory </li></ul><ul><li>Acquire innovative ideas </li></ul>
  4. 5. Attributes of Successful Outsourcing <ul><li>Cultural fit </li></ul><ul><li>Willing to adapt to changing situations </li></ul><ul><li>Seamless integration of internal and external people and processes </li></ul><ul><li>Considerable degree of two way information exchange </li></ul><ul><li>A relationship built on coordination and trust </li></ul>
  5. 6. Business Process Outsourcing Expertise/capability Flexibility Low cost Industry knowledge Ability to earn trust Reputation Culture fit Creativity Importance of factors in choosing an outsourcing provider: Source: Driving High-Performance Outsourcing, Best Practices from the Masters 86% 81% 78% 75% 74% 69% 55% 51%
  6. 7. About Us <ul><li>Founded by a progressive entrepreneur with over 20 years of merchandizing experience </li></ul><ul><li>Solely focused on floor-ready retail preparation </li></ul><ul><li>Committed to longevity in the marketplace </li></ul><ul><li>Portfolio of both quick hit and long-term programs </li></ul>
  7. 8. Mission Floor-Ready Services will strive to be of indispensable value to a discreet number of important clients with the sole purpose of driving process excellence through innovative thinking, embracing technology and a passion for delighting the customer.
  8. 9. Company History Company founded Nov ’00 Hendersonville, NC 2,000 sq ft – 5 associates 1 production table Expanded May ’01 Tuxedo, NC 12,000 sq ft – 18 associates 1 production table Moved to larger facility Oct ‘03 Fletcher, NC 40,000 sq ft – 36 associates 2 production tables Moved to larger facility Aug ‘05 Arden, NC 136,000 sq ft – 80 associates 4 production tables Fletcher facility July ’04 70,000 sq ft – 54 associates Added production table #3 Growing Arden facility Jan ’07 Added hard-lines work area Satellite warehouse Mar ’07 80,000 sq ft
  9. 10. Operations <ul><li>Arden, NC </li></ul><ul><li>136,000 square feet </li></ul><ul><li>5 processing lines </li></ul><ul><li>80 full-time associates </li></ul><ul><li>Capacity: 1,200,000 units/month </li></ul><ul><li>OSHA compliant </li></ul><ul><li>Fletcher, NC </li></ul><ul><li>80,000 square feet </li></ul><ul><li>Expandable warehousing </li></ul><ul><li>OSHA compliant </li></ul>
  10. 11. Service Area 1 Day 2 Days
  11. 12. Floor-Ready Services Floor-Ready Services will be happy to entertain additional service requests on a per order basis.
  12. 13. Shade Sorting <ul><li>All employees subjected to Ishihara test for color blindness </li></ul><ul><li>Inspectors require “Superior” rating on the Farnsworth-Munsell 100 Hue test </li></ul><ul><li>MacBeth light box to establish shade standards </li></ul><ul><li>Process area lighting conforms to retail floor condition (e.g., Target and Wal-Mart) </li></ul>
  13. 14. Indirect Materials <ul><li>Hangers </li></ul><ul><ul><li>Size tabs </li></ul></ul><ul><li>Product Labels </li></ul><ul><li>Tickets </li></ul><ul><ul><li>In-house one-color printing </li></ul></ul><ul><ul><li>Conforming to your UPC requirements </li></ul></ul><ul><li>Bags </li></ul><ul><li>Floor Displays </li></ul><ul><li>Shelf Displays </li></ul><ul><li>Stretch Wrap </li></ul><ul><li>Boxes </li></ul><ul><li>Shipping Labels </li></ul><ul><li>Pallets </li></ul>Client may provide or Floor-Ready Services will source:
  14. 15. Committed to Quality <ul><li>Full-time dedicated QC person </li></ul><ul><li>Only utilize full-time company employees </li></ul><ul><li>Experienced shift leaders </li></ul><ul><li>Detailed floor work order instructions </li></ul><ul><li>Housekeeping is a priority </li></ul>
  15. 16. Wholesaler Benefits <ul><li>Time </li></ul><ul><ul><li>We help you resolve off-shore non-conformance issues (of any magnitude!) and meet your promise dates. </li></ul></ul><ul><ul><li>Floor-Ready Services provides a seamless extension of your in-house processing and helps you avoid seasonal overloading. </li></ul></ul><ul><ul><li>A partnership with us allows you to respond quickly to impromptu fluctuations in demand. </li></ul></ul><ul><ul><li>You can focus your internal resources on first-quality production! </li></ul></ul>
  16. 17. Wholesaler Benefits <ul><li>Space </li></ul><ul><ul><li>With us onboard, you can move closeouts off your floor, and retain fast turn around reprocessing capability, to optimize value to the marketplace. </li></ul></ul><ul><ul><li>Using our warehouse capability allows for shipping large, non-conformance projects all at once. You reap the benefits of reprocessing and shipping JIT to your DC! </li></ul></ul><ul><ul><li>Working with us optimizes cross-docking on incoming goods. </li></ul></ul>
  17. 18. Wholesaler Benefits <ul><li>Money </li></ul><ul><ul><li>Because we employ 100% full-time employees, you avoid costly workforce fluctuations and do not suffer the inefficiencies associated with using temporary, untrained workers. </li></ul></ul><ul><ul><li>Outsourcing complex problems allows your in-house resources to remain efficient by concentrating on what you do best. </li></ul></ul><ul><ul><li>We provide a cost-effective resolution to on-the-water price changes. </li></ul></ul>
  18. 19. Retailer Benefits <ul><li>Time </li></ul><ul><ul><li>You will no longer have to turn down business because of the lack of personnel or facilities, or the inability to process your goods in the time required. You can facilitate last-minute buys by increasing your ability to prep the goods and achieve critical floor placement. </li></ul></ul><ul><ul><li>We are able to respond to you quickly , adhering to rigid time schedules on critical non-conformance issues. </li></ul></ul><ul><ul><li>Our large, full-time staff provides on-demand reduction of standard program prep time and improves your inventory turns. </li></ul></ul>
  19. 20. Retailer Benefits <ul><li>Space </li></ul><ul><ul><li>By outsourcing with us, you avoid tying up valuable DC floor space to execute a complex sort. Our facility is designed to accommodate projects requiring expansive work area. </li></ul></ul><ul><ul><li>We facilitate cross-docking at your DC , allowing your operations to remain streamlined. </li></ul></ul><ul><ul><li>We have the facility to receive buys of any magnitude, and can then warehouse, prep and ship JIT! </li></ul></ul>
  20. 21. Retailer Benefits <ul><li>Money </li></ul><ul><ul><li>With a Floor-Ready Services partnership in place, you can convert internal fixed costs to outsourced variable expenses. </li></ul></ul><ul><ul><li>Because we employ 100% full-time employees, you avoid costly workforce fluctuations and do not suffer the inefficiencies associated with using temporary, untrained workers. </li></ul></ul><ul><ul><li>With us onboard, you can optimize cross-docking at your DC. </li></ul></ul>
  21. 22. Examples of Services Provided
  22. 23. <ul><li>Job </li></ul><ul><li>Russell boys’ sweatshirts </li></ul><ul><li>250,000 pieces </li></ul><ul><li>Process </li></ul><ul><li>Unpack by size </li></ul><ul><li>Remove plastic bag </li></ul><ul><li>Apply label over existing label </li></ul><ul><li>Mix colors </li></ul><ul><li>Pre-pack a blend of sizes in original boxes (36/box) </li></ul><ul><li>Palletize </li></ul><ul><li>Label on outside of box </li></ul><ul><li>Stretch wrap </li></ul>
  23. 24. <ul><li>Job </li></ul><ul><li>Men’s colored Tee’s </li></ul><ul><li>Irregulars </li></ul><ul><li>38,000 pieces </li></ul><ul><li>Process </li></ul><ul><li>Unpack by size </li></ul><ul><li>Inspect front and back </li></ul><ul><li>Single fold </li></ul><ul><li>Apply label </li></ul><ul><li>Mix colors </li></ul><ul><li>Pre-pack a blend of sizes into shelf display (36/box) </li></ul><ul><li>Palletize </li></ul><ul><li>Label on outside of box </li></ul><ul><li>Stretch wrap </li></ul>
  24. 25. <ul><li>Job </li></ul><ul><li>Russell men’s sweatshirts </li></ul><ul><li>First quality </li></ul><ul><li>12,000 pieces </li></ul><ul><li>Process </li></ul><ul><li>Unpack by size in sets of 6 </li></ul><ul><li>Swiftach price ticket in collar </li></ul><ul><li>Print fold in sets of 2 </li></ul><ul><li>Mix colors </li></ul><ul><li>Pre-pack a blend of sizes in original boxes (24/box) </li></ul><ul><li>Palletize </li></ul><ul><li>Stretch wrap </li></ul>
  25. 26. <ul><li>Job </li></ul><ul><li>Men’s white T-shirts </li></ul><ul><li>Irregulars </li></ul><ul><li>378,648 pieces </li></ul><ul><li>Process </li></ul><ul><li>Unpack by size </li></ul><ul><li>Blend shades </li></ul><ul><li>Inspect front and back </li></ul><ul><li>Apply label </li></ul><ul><li>Print fold in sets of 8 </li></ul><ul><li>Pre-pack a blend of sizes in new boxes (72/box) </li></ul><ul><li>Label boxes </li></ul><ul><li>Palletize </li></ul><ul><li>Stretch wrap </li></ul>
  26. 27. <ul><li>Job </li></ul><ul><li>Men’s LS athletic shirts </li></ul><ul><li>First quality </li></ul><ul><li>15,000 pieces </li></ul><ul><li>Process </li></ul><ul><li>Unpack and dispose of box </li></ul><ul><li>Remove from plastic bag </li></ul><ul><li>Swiftach price tag in collar </li></ul><ul><li>Insert hanger with size collar </li></ul><ul><li>Print fold in sets of 12 </li></ul><ul><li>Re-pack by size and color in new boxes (12/box) </li></ul><ul><li>Apply price tag on box </li></ul><ul><li>Stack 65 per pallet </li></ul><ul><li>Apply location label on pallet </li></ul><ul><li>Stretch wrap </li></ul>
  27. 28. <ul><li>Job </li></ul><ul><li>Ladies’ fashion pants </li></ul><ul><li>First quality </li></ul><ul><li>65,000 pieces </li></ul><ul><li>Process </li></ul><ul><li>Unpack </li></ul><ul><li>Remove plastic bag </li></ul><ul><li>Verify hanger tag with pant size </li></ul><ul><li>Sort to 10 shade standards </li></ul><ul><li>Inspect for panel shading </li></ul><ul><li>Spot clean stains </li></ul><ul><li>Bag in original bags </li></ul><ul><li>Re-pack as pre-packs in original boxes (9/box) </li></ul><ul><li>Re-pack by size and shade in original boxes (24/box) </li></ul><ul><li>Palletize </li></ul><ul><li>Stretch wrap </li></ul>
  28. 29. <ul><li>Job </li></ul><ul><li>Vertical Blinds </li></ul><ul><li>First quality </li></ul><ul><li>11,000 pieces </li></ul><ul><li>Process </li></ul><ul><li>Unpack parts </li></ul><ul><li>Cut rails to standard length </li></ul><ul><li>Remove 10 vanes </li></ul><ul><li>Cut valance to length </li></ul><ul><li>Cut packing to size </li></ul><ul><li>Construct new box </li></ul><ul><li>Pack 34 parts </li></ul><ul><li>Apply label and price sticker to box </li></ul><ul><li>Band in fours and palletize </li></ul><ul><li>Band and stretch wrap </li></ul>
  29. 30. <ul><li>Job </li></ul><ul><li>VCR tapes </li></ul><ul><li>150,000 pieces </li></ul><ul><li>Process </li></ul><ul><li>Unpack and dispose of boxes </li></ul><ul><li>Apply price sticker </li></ul><ul><li>Prepare 24 different pre-packs by title </li></ul><ul><li>Re-pack in new boxes (48/box) </li></ul><ul><li>Stack 40 boxes per pallet </li></ul><ul><li>Stretch wrap </li></ul><ul><li>Provide unit count for distribution </li></ul><ul><li>Apply location labels on boxes </li></ul>
  30. 31. Shelf & Floor Displays
  31. 32. <ul><li>6 pieces </li></ul><ul><li>36w x 24d x 42h </li></ul><ul><li>Displays 24 items </li></ul><ul><li>3 pieces </li></ul><ul><li>36w x 24d x 42h </li></ul><ul><li>Displays 20 items </li></ul><ul><li>Storage underneath </li></ul>Hooded Sweatshirt Floor Unit Polo Shirt Floor Unit
  32. 33. <ul><li>Ships assembled </li></ul><ul><li>27w x 11d x 10h </li></ul><ul><li>Displays 36 items </li></ul><ul><li>Ships assembled </li></ul><ul><li>27w x 11d x 10h </li></ul><ul><li>Displays 24 items </li></ul>Short Sleeve T’s Shelf Unit Long Sleeve T’s Shelf Unit
  33. 34. Commitment and Value
  34. 35. Floor-Ready Services' Responsibilities <ul><li>Communicate </li></ul><ul><li>Proactively identify opportunities for ongoing cost savings, value enhancement and service improvements </li></ul><ul><li>Discover and implement best practices </li></ul><ul><li>Establish a flexible relationship that is highly responsive to your changing needs </li></ul>
  35. 36. “ Once and we were hooked…” I figured, what could it hurt. I needed 120,000 shirts sorted, tagged and pre-packed. It would’ve cost our warehouse 32 cents a piece and ten days. So I tried Floor-Ready Services. It was just one time, right? Well, they blew me away. Done and out the door in 72 hours at 20 cents a shirt. The pre-packs arrived ready for the shelf. Each one, first to last, was the same. Now we’re using them once a quarter, sometimes more. 400,000 units a pop. It’s like we can’t stop. (Not that we’d want to.)
  36. 37. Hire a partner, not just a provider