InstallShield iPass Success Story


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Flexera Software InstallShield iPass Success Story

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InstallShield iPass Success Story

  1. 1. Success Story:iPassCustomer Profile: Founded in 1996, iPass (NASDAQ: IPAS) is a leading “Flexera Software is the market leader for a reason,”provider of mobility services for enterprises and service providers. iPass solutions observes Fowler. “They are obviously the partner-enable customers to simplify and streamline remote access for mobile workers by of-choice for any software vendor that needs toinsulating them from the complexity of using multiple wireless providers and/ordifferent types of networks as they travel. generate true .msi files and that wants to ensure quality and customer acceptance of their installers.”Challenge: Deliver customer-configured remote access client software in astandard .msi format that IT organizations can readily manage with popularsoftware distribution solutions—and that can be easily private-labeled forreseller partners. Gary Fowler Director of Product ManagementSolution: iPass took advantage of InstallShield’s command-line interface (CLI) iPassand professional services team to develop a system that automatically creates theappropriate .msi file each time a customer configures a new, customized remoteaccess client on its build site.Benefits: iPass can grow revenue by fulfilling the critical requirements of largeenterprise customers who must be able to automate distribution of their custom-configured clients to mobile users and by providing its reseller channel with anenterprise-class mobility solution that they can market under their own brand. iPass switches to Flexera client-side executable that it delivers in the distribution tool,” explains iPass Director Software’s InstallShield to form of an .msi file. of Product Management Gary Fowler. “So generate installers that the problem we were having with our meet requirements of large iPass had been working with another installation files was cutting us off from the enterprise customers vendor to create the .msi installation files most lucrative segment of our market.” for its customers. But it encountered twoNot supporting MSI-based installations problems. The first and most significant The second problem with this previouscan be a deal-breaker. So choosing the problem was that the installation files vendor was that they were not verywrong installation development solution created weren’t true .msi files. They were responsive about trying to solve thecan be really bad for business. actually .exe-based installation files with first problem. “We were hoping that a .msi “wrapper.” they would give us some advice or evenThat’s what remote access market leader some hands-on assistance so that ouriPass recently discovered. iPass delivers This created serious issues for IT enterprise-class customers could distributecustomized client software that makes organizations using popular software our client software in the same wayit easier for companies to provide distribution tools for getting the iPass as they distributed all of their othertheir mobile users with reliable, secure client out to its geographically dispersed software,” recalls Fowler. “But they wereremote access. The software makes life end-users. For example, those tools would unresponsive to say the least.”easier for end-users by insulating them report successful installation of the iPassfrom the complexities of using different client—even though all that had happened Flexera Software to the rescuewireless networks in different places and was that the installation .exe had been Having worked with Flexera Softwarenavigating multiple screens. And it makes successfully distributed. Once this vendor’s before, iPass made a second call as well.remote access more cost-efficient for IT by installation .exe started running, however, Flexera Software responded quickly—andreducing support costs and giving them a all kinds of snafus could occur. But the immediately grasped both the nature andstraightforward way of enforcing remote- distribution tool couldn’t detect those the gravity of the situation.access policies. problems, because the actual installation of the iPass client software was not being Flexera Software’s InstallShield inherentlyCustomers configure their client software performed by the .msi file itself. solved the major problem facing iPassthemselves by clicking their way through because it generates true .msi thata series of screens on the iPass self-service “The bigger the customer, the more likelyportal. Based on that input, iPass creates a it was that they were using an automated >> Continue
  2. 2. behaves exactly as an .msi is supposed to Installing opportunity and confidence model requires it to maintain copies of itsbehave. In fact, because so many software By switching to Flexera Software and installation generator on multiple servers.vendors use InstallShield to create their InstallShield, iPass has gained several The unpleasant result of that decision.msi files, the look, feel and behavior of immediate, concrete benefits: revealed that InstallShield’s value is wellthe .msi files it generates for iPass conform worth its price.precisely to the expectations of enterprise • arket opportunity: With the ability Mcustomers and software distribution to create a true .msi installer from any Fowler summarizes, “Flexera Software’ssolution developers alike. .exe build, iPass can confidently sell InstallShield generates true .msi files that into large enterprise accounts. our customers can manage in the exactInstallShield’s command line interface same way as they do their other software(CLI) was also very helpful for iPass, • Market reach: iPass can extend its install files. In addition, Flexera Software’ssince it allowed for optimized integration market reach through reseller partners professional services team was verywith the system that iPass uses to build worldwide with private-label solutions responsive and has demonstrated that theycustom-compiled remote access clients that can meet the requirements of all are the experts in software installation.”for its customers. kinds of customers. About Flexera SoftwareIn addition, InstallShield fulfilled the • Adaptability: As iPass continues to Flexera Software is the leading providerbusiness requirement that iPass be able evolve its solutions portfolio, it can of strategic solutions for Applicationto offer its reseller partners the ability readily integrate InstallShield into Usage Management; solutions deliveringto private-label its offering. those solutions to automatically continuous compliance, optimized usage deliver the requisite install files. and maximized value to applicationJust as important, Flexera Software producers and their customers. Flexerawas able to respond to the urgent • Expertise and experience on-demand: Software is trusted by more thansituation iPass was facing with expert iPass now knows that it has a true 80,000 customers that depend on ourprofessional services that had a solution business partner that can deliver comprehensive solutions- from installationin place just four short weeks after specialized technical expertise when and licensing, entitlement and complianceFowler placed his call. and where it’s needed to address any management to application readiness future software installation issues. and enterprise license optimization - to“Flexera Software sent us someone strategically manage application usagewho was highly knowledgeable, highly Fowler admits that iPass is somewhat and achieve breakthrough results realizedprofessional, and able to work on-site chastened by its negative experience with only through the systems-level approachwhen we needed him,” says Fowler. “There its previous installation file vendor. iPass we provide. For more information, pleaseis no way we could have ever turned our had been using InstallShield previously, go to: www.flexerasoftware.comsituation around as quickly as we did but had moved to the new vendor towithout him.” cut costs—since its software delivery Next Step: Learn more about InstallShield or download a free trial at Software LLC Schaumburg United Kingdom (Europe, Japan (Asia, For more office locations visit:1000 East Woodfield Road, (Global Headquarters): Middle East Headquarters): Pacific Headquarters): www.flexerasoftware.comSuite 400 +1 800-809-5659 +44 870-871-1111 +81 3-4360-8291Schaumburg, IL 60173 USA +44 870-873-6300Copyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners. IS_CS_iPass_Dec11