Software Maintenance & Support Rationalization


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Software Maintenance & Support Rationalization

  1. 1. Rein in Spending Software maintenance and support costs continue to consume a significant portion of the IT OPEX budget in most IT organizations. Reining in spending in this area is nearly impossible unless IT establishes a proactive, standardized approach for rationalizing software maintenance and support needs to optimize return on investment. Without a consistent level of due diligence and adequate governance, misalignment between the requirements of the business and contracted levels of vendor support are likely to occur. The result of that misalignment can include: · Unnecessary spending · Business continuity concerns · Negative user experiences Flexera Software helps IT tackle this challenge. Through our Software Maintenance & Support Rationalization offering, our experts assist IT organizations in developing a rigorous decision process for “right-sizing” their maintenance and support levels. Companies that implement such a discipline typically achieve cost savings ranging from 6 to 15 percent. Streamline Maintenance and Support Renewal Management The Software Maintenance & Support Rationalization offering is a consultative services engagement that accelerates the development and implementation of a robust rationalization methodology for the enterprise. During the engagement, a Flexera Software consultant works with the IT staff to develop a highly efficient process for managing maintenance and support renewals. Our skilled staff is well versed in not only software asset management (SAM) but also IT spend management best practices. So IT can take advantage of the knowledge and experience Flexera Software consultants have gained from scores of engagements in organizations similar to yours. As a result, IT can quickly develop the optimum approach for the enterprise. The engagement culminates with knowledge transfer to the enterprise. DATASHEET Software Maintenance & Support Rationalization Streamline Management of Maintenance and Support Renewals to Improve Business Continuity and Cut Costs Benefits to Your Organization: • Proactive and rigorous management of software maintenance and support renewals delivers software savings of 6 to 15% • Consistent and thorough oversight ensures that vendors deliver contracted levels of support • Support corporate objectives related to business continuity and cost control • Knowledge transfer to ensure ongoing success with management of software maintenance and support
  2. 2. Software Maintenance Support Rationalization Services Software Maintenance Support Rationalization This 20-day engagement progresses through assessment, identification of optimized approach, documentation and pilot. Objectives The Maintenance Support Rationalization offering has four primary objectives: • Raise stakeholder awareness of factors to consider in making an informed decision regarding software maintenance and support needs and costs • Identify and leverage data sources in which data that is critical to the rationalization process resides • Develop and document an optimized rationalization strategy that meets the unique needs of the enterprise • Prove the value of the resulting rationalization methodology by conducting a pilot on a representative sample of the vendor portfolio Assess current rationalization approach Week 1 Week 2 Week 3 Week 4 ComponentsKeyActivitiesDeliverables Determine optimized rationalization approach Document optimized rationalization methodology Pilot new methodology; knowledge transfer Review current state process documentation Explore rationalization strategy alternatives Develop document process flows Identify vendor renewals for pilot Conduct key stakeholder interviews Assess viability of strategy approach alternatives Define document roles responsibilities Pilot optimized rationalization methodology Review recent rationalization examples Summary of Current State: 1. Strengths 2. Gaps 3. Improvement Recommendations Optimized rationalization strategy and approach Process Documentation (Level 3) RACI Matrix Datasource elements map Rationalization reommendations for pilot vendors Knowledge transfer workshop Gain agreement on optimal strategy approach Define data flow and tool support Conduct knowledge transfer to key stakeholders Knowledge Transfer
  3. 3. Software Maintenance Support Rationalization Services Delivery Approach This service is delivered as a short-term consulting engagement in which Flexera Software consultants: • Assess the current state of maintenance and support rationalization, including - Review of existing process documentation (as available) - Interviews with key stakeholders - Review of a representative sample of recent maintenance and support renewals, with an analysis of data inputs, process and tools leveraged along with resulting outputs • Summarize the key findings of the assessment with emphasis on: - Strengths (drivers) - Gaps (restrainers) - Recommendations (across roles, process, data and tools) • Propose an optimized rationalization strategy and approach • Document a rationalization methodology that includes roles, process, data and tools • Implement and pilot the rationalization methodology for targeted subset of vendors • Conduct knowledge transfer sessions with process stakeholders Project Timeline Deliverables As part of this engagement, the client receives: • High-level assessment summary of the current state across roles, processes and tools • Proposed rationalization strategy and approach • Rationalization process documentation • Rationalization roles definitions and responsibility matrix • Key rationalization data elements (e.g. software upgrade plans, retirement dates, etc.) and data source map • Recommendations for a targeted subset of vendors based on the pilot execution of the new rationalization methodology • Knowledge transfer workshop Primary Audience This offering is targeted at IT personnel who are responsible for managing the IT OPEX budget where maintenance and support resides as a line item. Such roles include IT infrastructure lead, IT domain leads and application owners bearing responsibility for applications in support of their specific business areas, IT vendor management, IT procurement and potentially IT finance. Prerequisites • Access to key personnel familiar with current software asset lifecycle processes • Access to all related process and policy documentation • Visibility into all enterprise data sources in which current or prospective data relevant to rationalization may reside • Early identification of and concurrence regarding targeted vendor subset for pilot Assess and summarize current state WEEK 1 Review findings, discuss best practices and commence development of strategy and proposed optimized methodology WEEK 2 Finalize documentation WEEK 3 Pilot methodology and conduct knowledge transfer WEEK 4
  4. 4. Copyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners. FX_SD_SLO_SMSR_Sept12 Flexera Software LLC 1000 East Woodfield Road, Suite 400 Schaumburg, IL 60173 USA Schaumburg (Global Headquarters): +1 800-809-5659 United Kingdom (Europe, Middle East Headquarters): +44 870-871-1111 +44 870-873-6300 Australia (Asia, Pacific Headquarters): +61 3-9895-2000 For more office locations visit: Software License Optimization Services and Solutions Software spending and license complexity continue to grow and organizations require best practice processes and next generation tools to gain control of their software estate. Flexera Software’s Software License Optimization Services provide the data and insights needed to understand the business value of a SAM and license optimization program, as well as the processes and roadmaps required for successful implementation. License optimization services provide organizations with an accurate and optimized view of their license position, enabling them to reduce ongoing cost and risk and accelerate time to value. Our FlexNet Manager Suite for Enterprises is the only Software License Optimization product that automates and optimizes license and contract management processes to reduce software license, maintenance and audit costs, while maintaining license compliance. About Flexera Software Flexera Software is the leading provider of strategic solutions for Application Usage Management; solutions delivering continuous compliance, optimized usage and maximized value to application producers and their customers. Flexera Software is trusted by more than 80,000 customers that depend on our comprehensive solutions- from installation and licensing, entitlement and compliance management to application readiness and software license optimization - to strategically manage application usage and achieve breakthrough results realized only through the systems-level approach we provide. For more information, please go to: Next Steps: Learn more about optimizing your software license management processes – visit or contact a Flexera Software representative.