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Entitlement Hub Build, Test and Deploy


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Fx sd ecm_entitlement-hub_sept12

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Entitlement Hub Build, Test and Deploy

  1. 1. Software companies and intelligent device manufacturers often have homegrown entitlement management solutions that are difficult to maintain, and do not meet the needs and requirements of today’s dynamic environment. The introduction of new entitlement management technology can be difficult. At most organizations, product teams are typically staffed only to the point of producing core functionality and not for building back-office integration systems. The typical software vendor or intelligent device manufacturer is not a subject-matter expert on entitlement management, especially when integrating with existing CRM and ERP systems. As such, it is easy to overlook critical factors when designing new solutions. Flexera Software Global Consulting Services has extensive experience helping organizations introduce and implement new systems. The Entitlement Hub Build, Test and Deploy engagement assists software vendors and intelligent device manufacturers with the design, implementation and integration of their entitlement management solutions. How Entitlement Hub Build, Test and Deploy Works Entitlement Hub Build, Test and Deploy is the second phase of a two-phased approach. The first phase, System Design, covers requirements gathering and high-level design. Entitlement Hub Build, Test and Deploy builds on the knowledge gleaned from System Design, breaking down components into a detailed design. This engagement, which combines workshops and hands-on support, typically includes the following: • Detailed design of components: – Order manager within the entitlement hub – Integration strategy for middleware – ERP and other back office systems – Data contracts between external systems • Implementation and unit test of detailed design components • Assistance with integration of components • Assistance with system test • Go-live assistance and post go-live support By the end of the engagement, the customer will have a fully-implemented entitlement hub that is integrated their back office systems. Flexera Software consulting services enables an organization to have faster-time-to-market or faster time-to-business benefit, as Flexera Software consultants can bring a rich variety of experiences to entitlement management integration. Figure 1: Entitlement Hub Build, Test and Deploy process DATASHEET Entitlement Hub Build, Test and Deploy Improving Business Growth, Operational Efficiency and the Customer Experience What is an Entitlement Hub? The entitlement hub is a business-oriented architecture that combines business process management and service-oriented architecture principles. Operational systems and master data sources such as CRM, ERP, MRP, LDAP, PLM, manufacturing, external portals and entitlement management are connected by standard data-contract based interfaces, and the overall system behavior is orchestrated by programmable business policy. The result is a highly scalable and extensible business process platform to meet the challenge of change due to mergers and acquisitions, and the introduction of new product, license and business models. Lead Up Support Detailed Design Use Cases Implementation Unit Testing QA Review Adjustment Installation System Test Review Go-Live Support Build and Test Deploy and Go-Live Data Contracts Web Service Calls Architecture
  2. 2. Flexera Software consulting services enables an organization to have faster-time-to-market or faster time-to-business benefit, as Flexera Software consultants can bring a rich variety of experiences to the design and deployment of a licensing solution. Entitlement Hub Build Test and Deploy is part of the build, test and deploy phase of Flexera Software’s High Output Entitlement Management Deployment Methodology (figure 2) to deploy high-value solutions in the shortest amount of time. This methodology uses the Flexera Software Success Framework (figure 3). Education Assess Policy Operational Model Evaluate Plan Design Build, Test, Deploy 2 Weeks Go Live 8-10 Months 3 Months • Assessment Report • Context Setting • Policies • Operational Model (Use Case Catalog) • Reference Architecture Prospect-to-Support Systems Processes Enforcement Compliance Strategy Product (Line) Strategy Structure License Metrics Revenue Generation Model • Recurring vs. Up-front Revenue • Perpetual, Subscription, Utility, etc. A unit of Usage to Apply Pricing • Simple, Fair, Scalable, Measurable • CPU, Server, named user, etc • Use Model Compliance Approach • Philosophy Vision • User Experience Technology Considerations • Common License Layer • License Key Methods Structure License Entitlement Fulfillment • Business Systems Integration • Business Processes Commercial Structure • Product Taxonomy Structure – Products, Bundles, Suites…. – Upgrade, Upsell, Update, etc • Commercial Units Revenue Model Commercial Intent Compliance Enforcement Entitlement Management Delivery License Model Product Market Climate Corporate Business Drivers Principles Customer Needs Figure 3: Flexera Software Licensing, Entitlement Management and Delivery Success Framework Figure 2: Flexera Software’s High Output Entitlement Management Deployment Methodology
  3. 3. Entitlement Hub Build, Test and Deploy Objectives There are four objectives to Entitlement Hub Build, Test and Deploy: • Develop a detailed blueprint for integrating back-office systems with the entitlement management system (using the high-level design created in System Design engagement) • Implement and unit test detailed design components • Integrate and test entitlement management system • Support project through go-live and post go-live Delivery Approach The engagement is delivered by two Flexera Software Consultants in five or more work streams. Whenever possible, work streams are executed in parallel. Work Stream I: Series of design workshops that will provide guidance and define the entitlement hub technical strategy. This typically includes: • Define entitlement hub framework technology • Determine integration strategy with middleware, ERP and other back-/front-office systems • Define needed modules within the entitlement hub • Validate data contract for the external interface layer of the defined modules Work Stream II: Build the order manager within the entitlement hub • Build entitlement hub framework • Build order manager policy layer • Build order manager external data contract interfaces and integrate to core order manager • Deploy order manager interface layer Work Stream III: Order management integration with middleware/ERP • Provide training and knowledge transfer to the consumers of the order manager • Advisory support as needed • Assist with the loading of sample data for testing purposes • Testing support, as needed Work Stream IV: System testing support • Attend test review calls or meetings • Characterize and diagnose problems, assist in management of an issues list • Provide technical remedy • Submit to Flexera Software engineering for FlexNet Operations/FlexNet Operations On Demand releases as needed Work Stream V: Go-live and post go-live support • Participation in migration and cutover development • Representation during active migration and cutover execution • Availability to resolve production problems
  4. 4. Entitlement Hub Build, Test and Deploy Project Timeline Entitlement Hub Build, Test and Deploy occurs over 11-16 weeks, for a basic deployment, usually in the following sequence: Deliverables At the conclusion of Entitlement Hub Build, Test and Deploy, the organization will have a fully-implemented entitlement hub, which is the central component of an entitlement management solution. Primary Audience Customer resources required for this engagement include one executive sponsor (usually VP or higher) and multiple technical stakeholders to attend one or more of the design workshop sessions. Stakeholders include: • IT – Infrastructure • IT – Business analysts • IT – Developers Related Services Entitlement Hub Build, Test and Deploy follows the System Design engagement. Together, both engagements take the entitlement management system from high-level design to deployment. Prerequisite services for this engagement include the following offerings: • System Design: this engagement helps organizations to create a blueprint for their licensing, entitlement management and delivery solutions Other engagements that may be helpful: • License and Compliance Policy Design: this service empowers organizations to create official license policy documents • Operational Model Design: this service assists in the creation of an operational model and use-case document Planning and scheduling TWO DAYS On-site workshop design and build SIX WEEKS System test 10 DAYS Go-live support ONE WEEK Post go-live support ONE TO FOUR WEEKS
  5. 5. Copyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners. FX_SD_ECM_Entitlement-Hub_Sept12 Flexera Software LLC 1000 East Woodfield Road, Suite 400 Schaumburg, IL 60173 USA Schaumburg (Global Headquarters): +1 800-809-5659 United Kingdom (Europe, Middle East Headquarters): +44 870-871-1111 +44 870-873-6300 Australia (Asia, Pacific Headquarters): +61 3-9895-2000 For more office locations visit: Licensing, Entitlement Management and Delivery Services and Solutions Applications no longer just help the business, they run the business, and to software vendors and, increasingly, intelligent device manufacturers, they are the business. To compete and win today, software vendors and intelligent device manufacturers must go to market faster with differentiated product offerings, ensure they are fairly compensated, make every dollar spent count and retain every single customer. All of this must be done while facing substantial hurdles. Flexera Software has long been the global leader in Application Usage Management. Over 3,000 software vendors and intelligent device manufacturers rely on our comprehensive licensing, entitlement management and delivery suite of software licensing, entitlement management, electronic software delivery, software updates and compliance management solutions as core components of a strategic solution for Application Usage Management: FlexNet Producer Suite for Software Vendors and FlexNet Producer Suite for Intelligent Device Manufacturers. Flexera Software is unique in its ability to offer a comprehensive and integrated solution spanning the full lifecycle of business processes. These solutions provide critical business intelligence to sense market change and develop the appropriate course corrections and are designed to deliver the flexibility to quickly adapt to your evolving business needs. Together they transform numerous tactical tasks to address today’s strategic needs, delivering continuous software compliance, information at the point of action and optimized usage and value for your products. About Flexera Software Flexera Software is the leading provider of strategic solutions for Application Usage Management; solutions delivering continuous compliance, optimized usage and maximized value to application producers and their customers. Flexera Software is trusted by more than 80,000 customers that depend on our comprehensive solutions- from installation and licensing, entitlement and compliance management to application readiness and software license optimization - to strategically manage application usage and achieve breakthrough results realized only through the systems-level approach we provide. For more information, please go to: