Using Change Champions for Your Change Management Initiative

Using Change Champions for
your Change Management
Initiative ©
Ron Leeman
“Your Chauffeur”
on The Highway of Change

Reference material sourced
from the web about other
peoples views of, and
recommended
use of Change Champions
in a change initiative
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There are usually four types of influencers in an organisation
from which to chose your Change Champions
Advocates Connectors Controllers Experts
talks to others
about the
benefits of the
change
helps you
meet other
people
regulates
access to
people or
information
seen as being
technically
credible by
others
Four Types of Influencers

Individuals should be selected as Change Champions based on the
following criteria
Cross-
representative of
impacted business
Promotes
teamwork and
collaboration
Early-
adopter/interest in
new technology
Ability to cope with
ambiguity and
uncertainty
Credible, respected
and trusted by
peers
Oriented toward
positive change
Resilient when
met with
resistance
Demonstrated and
well developed
leadership skills
Selection Criteria

Characteristics

Roles & Responsibilities

Key Activities

Setting up
a NetworkThis document is a partial preview. Full document download can be found on Flevy:

1
3
4
Change
Manager
Business
Unit Leaders
Change
Champions
Team Members/
Employees
2
Change Manager meets with
Business Unit Leaders to
explain Change Champions
Network approach and the
targeted Business Area.
Gains ‘Buy in” and provides
Business Unit Leaders with
Change Champion selection
criteria
Business Unit Leaders identify Change
Champions from their respective areas,
explains their role and invites them to a
“kick off” meeting
Change Champions complete “special
assignments” and interact with colleagues from
their respective Business Areas in between
scheduled Change Champion meetings
Change Manager facilitates a “kick off”
meeting with Change Champions to
explain their role and expectations and
holds regular meetings
thereafter
Four Key Stages

A Global SAP Harmonisation Project for
Corporation of Japan inc. Molton Brown
(UK) & KPSS (Germany) focusing on
Engagement, Communication &
Adoption/Business Readiness activities
Project Overview

Change Champion Awards
• Exceeding expectations on a
given task or assignment
• Behaviour that fosters
communication, collaboration,
and team building
• Meeting or exceeding milestones
with high quality deliverables
• Driving for results
• Efficient and effective issue
resolution
Recognising distinguished performance and significant
contributions by Change Champions including:

Involved in
Analysis &
Design
activity
Assist
Analysts with
system
configuration
Initial SKU activity
Senior Key (SKU)/Key User Example (KU)
Following completion of above activities SKU’s
have the same tasks as an KU’s
Trained in AX
and processes
Test & accept
system for the
business
Prepare business
& users for
go live
Support
business & users
after go live

A SAP Implementation for the Manitowoc
Crane Group for their Asia Less China &
India Region with a focus on
Communications, Training, Business
Readiness and Test Co-ordination
Project Overview

A Core Banking Implementation Raiffeisen
Bank in Poland with a focus on Impact
Assessment, Change Planning,
Communication, Documentation Design &
Creation, Training and Process Re-design

In 2012 I was bestowed with a
Change Leader of Tomorrow Award
by the World HRD Congress
… “in recognition of my “remarkable
progress in initiating changes
enough for others in the same
industry to follow my example”
Change Leader of Tomorrow Award

1
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Using Change Champions for Your Change Management Initiative

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