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Lean-led Business Transformation

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DOCUMENT DESCRIPTION
Big cross-organizational change can be difficult and not all organizational transformation is the same. Rapid advances in technology, a growing global creative workforce, and market with fewer and fewer barriers to entry are driving a hyper-creative volatile marketplace. New ideas are making established business positions obsolete at an increasing rate. Products and services that survive are exposed to commodifying price pressure.

The world has started to repeatedly demand Operational Excellence not only in innovation but in delivery of customer service. Continuous improvement has been deeply emphasized with the increasing demand in the marketplace. Companies must recognize the fundamental market shifts that are occurring and must learn to respond effectively. This can be done by building an organization that discovers, shapes, and brings Lean-led Business Transformation to scale as part of its core business direction and purpose.

This framework provides a big picture view of Lean-led Business Transformation and the 3 Core Benefits of a Lean-driven approach.

1. Organizational Capacity
2. Enhanced Customer Value
3. Leading-edge Operating Model
4. Operational Excellence

A Lean-led Approach provides business tangible results that are evident in financial performance, customer and employee satisfaction, and risk mitigation.

This deck also includes slide templates for you to use in your own business presentations.

Published in: Business
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Lean-led Business Transformation

  1. 1. This is an exclusive document to the FlevyPro community - http://flevy.com/pro Framework Primer Lean-led Business Transformation Presentation created by Managers and staff have good understanding of internal and external customers and their requirements. Enhanced Customer Value Improves productivity by reducing waste in processes. Creates capacity opportunities to redeploy for new business. Organizational Capacity Enables implementation of best practices and standard technology in support of risk management and loss reduction. Leading-edge Operating Model Improves responsiveness, including the ability to provide clients with more timely. Reduces errors resulting in higher quality of service and continuous improvement. Operational Excellence 21 3 4
  2. 2. 2This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Templates Governance and Leadership Overview Lean-led Transformation Approach Key Benefits Tangible Results The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  3. 3. 3This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Lean-led Business Transformation provides business the institutional capability and framework to adapt to rapidly changing opportunities Presentation Overview Lean-led Business Transformation is a challenge with no easy answers but a journey well worth the effort. Big cross-organizational change can be difficult and not all organizational transformation is the same. Rapid advances in technology, a growing global creative workforce, and market with fewer and fewer barriers to entry are driving a hyper-creative volatile marketplace. New ideas are making established business positions obsolete at an increasing rate. Products and services that survive are exposed to commodifying price pressure. The world has started to repeatedly demand operational excellence not only in innovation but in delivery of customer service. Continuous improvement has been deeply emphasized with the increasing demand in the marketplace. Companies must recognize the fundamental market shifts that are occurring and must learn to respond effectively. This can be done by building an organization that discovers, shapes, and brings Lean-led Business Transformation to scale as part of its core business direction and purpose. This framework provides a big picture view of Lean-led Business Transformation and the 3 Core Benefits of a Lean-led Approach. A Lean-led Approach provides business tangible results that are evident in financial performance, customer and employee satisfaction, and risk mitigation. This deck also includes slide templates for you to use in your own business presentations. 1 Organizational Capacity 2 Enhanced Customer Value 3 Leading-edge Operating Model 4 Operational Excellence The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  4. 4. 4This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Templates Governance and Leadership Overview Lean-led Transformation Approach Key Benefits Tangible Results The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  5. 5. 5This document is an exclusive document available to FlevyPro members - http://flevy.com/pro A Lean-led Business Transformation embeds continuous improvement in the organization. It engages employees to help business leaders successfully govern and execute change. Lean-led Transformation provides continuous improvement to cost structures, client services, and risk reduction The Lean-led Approach has proven to reduce relevant cost structures by 20% to 30% while generating marked improvement in client service. Lean-led Transformation – Overview Companies are increasingly under pressure to cut costs and grow. Applying the Lean Principles allow companies to fundamentally transform their operating models. A Lean-led Business Transformation builds a robust, factual understanding of the current state, exposing improvement opportunities to design an end-state operating model with enabling capabilities. Achieves best-in class efficiency. Reduces client, financial, and regulatory risk. Creates measurable client impact. Scales with growth. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  6. 6. 6This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Changing market trends have pushed companies towards Lean-led Transformation Failure to heed growing market trends can lead to decreased margins and declining profitability. Lean-led Transformation – Market Trends Source: A Lean-led Approach to Operating Model Transformation, Booz&Co, 2010 Market trends are adding pressure on companies to simultaneously cut costs and grow. Commoditization of basic services Increased complexity and globalization of investments Stricter regulation Increasing focus on risk management Change in consumer behavior TREND DESCRIPTION IMPACT The value of basic stand-alone services is declining, increasing integrated services. Growth in cross-border activity, alternative investments, and alternative exchanges. Increased regulatory oversight; for example, consumer protection and the Volcker rule. Increased risk aversion and demand for risk management. Reduced willingness to incur debt. Deterioration of trust and customer loyalty. Technology and compliance investment requirements. Growth and revenue diversification opportunity. New processes and technologies to comply with regulations. Increased client need for advisory services. New risk assessment capabilities and oversight practices. Declining profitability. Increased competition for creditworthy consumers. Decreased unit margins per transaction. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  7. 7. 7This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Lean can transform Operating Models to improve service, restructure costs, and foster growth Lean-led Transformation enable businesses to undertake executable Lean Programs to meet challenges. Lean-led Transformation – Operating Models and Objectives KEY ACTIONS OPERATING MODEL A Lean-led Business Transformation is focused towards achievement of 3 core objectives. Align customization, pricing, and value. Meet customer requirements. Execute seamlessly. Deliver real-time information to customers. Different Client Service Operational Improvement Risk Mitigation Establish optimal global footprint with a strategy for local and regional delivery. Standardize technology and processes. Make all business units and functions clearly accountable for costs. Operational Improvement Cost Efficiency Post-Merger Integration Risk Mitigation Deploy technology platforms that allow rapid reaction to market and regulatory demands. Create scale. Build the flexibility to expand quickly as needed. Operational Improvement Post-Merger Integration Differentiated Client Service Improved Service Restructured Costs Growth Objectives 1 2 3 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  8. 8. 8This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Templates Governance and Leadership Overview Lean-led Transformation Approach Key Benefits Tangible Results The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  9. 9. 9This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Lean is an approach to fundamentally transform an organization Lean-led Approach is a process of continuous improvement that sharpens organization’s capability to address growing business competition. Lean-led Transformation Approach – Benefits KEY BENEFITS OF LEAN The Lean Approach is anchored on the Philosophy of Continuous Improvement. A leadership philosophy that creates a long-term vision for excellence and fosters a culture of continuous learning to maximize customer value, from top management down to front-line staff. Improves responsiveness, including the ability to provide clients with more timely information. Reduces errors resulting in higher quality of service and continuous improvement. Enables implementation of best practices and standard technology in support of risk management and loss reduction. Managers and staff have good understanding of internal and external customers and their requirements. Improves productivity by reducing waste in processes. Creates capacity opportunities to redeploy for new business. 1 2 3 4 Enhanced Customer Value Organizational Capacity Leading-edge Operating Model Operational Excellence The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  10. 10. 10This document is an exclusive document available to FlevyPro members - http://flevy.com/pro The Lean 3 phase process is comprehensive but can be executed with relatively high speed The Lean toolkit provides a rich set of tools that can be applied to meet defined corporate goals. Lean-led Transformation Approach – 3 Phase Process Source: A Lean-led Approach to Operating Model Transformation, Booz&Co, 2010 The Lean 3 phase approach defines programs goals early, identifies the right people, defines the performance measurement metrics, and communicates often to embed a culture of continuous improvement. Quantify benefits Prioritize projects Develop implementation plans Communicate Update documentation 5-step current state assessment Customer and customer purpose Demand type and frequency Current performance Value stream Environmental/structural factors Time and motion study Value stream mapping Identifying waste Workload profiling Structured solutioning Risk assessment Current state assessment Target state design Implementation roadmap Lean Design Principles Operating Model Design Workload balancing Risk analytics and solution Batch reduction/ elimination Cellular/Integrated team concepts Equipment reliability Leveling Reduce setup time Standardized work Quality at the source Workplace organization Visual control and management Pull systems People involvement 1 2 3 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  11. 11. 11This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Templates Governance and Leadership Overview Lean-led Transformation Approach Key Benefits Tangible Results The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  12. 12. 12This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Lean-led Transformation capacitates companies to undertake rigorous, factual assessment of its organizational capacity The 5-Step current state assessment is an effective tool to conducting rigorous, factual assessment of our organization. Lean-led Transformation Benefits – Organizational Capacity IMPACT Rigorous, factual assessment of organizational capacity including structural factors, performance, and value. BENEFIT 1 PROCESS Clarity gained on how things are actually performed vs. how they are perceived. Broad and analytic base established to identify and build buy-in for continuous improvement. Identify customer and customer purpose. Determine demand type and frequency. Review current performance. Determine and review value stream. Identify environmental and structural factors such as workflow interruption. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  13. 13. 13This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Customer value is enhanced with Lean-driven Transformation The Lean-led Transformation Process must address the real customer concerns, values, or expectations void of emotion or bias. Lean-led Transformation Benefits – Enhanced Customer Value IMPACT Better understanding of internal and external customers and their requirements. BENEFIT 2 PROCESS Customer value maximized while minimizing waste. Complete process from customer standpoint captured. Capture the voice of the customer on product and services. ̶ Attribute of a product/service. ̶ Experience with a product/service or delivery. ̶ Encounter or experience with a business process or representative. Address issues and respond to customer need based to quality requirements. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  14. 14. 14This document is an exclusive document available to FlevyPro members - http://flevy.com/pro The third benefit focuses on development of a Leading-edge Operating Model A Leading-edge Operating Model depicts a service delivery model of continuous improvement. Lean-led Transformation Benefits – Leading-edge Operating Model IMPACT A Leading-edge Operating Model with organization, process, technology, and footprint improvements. BENEFIT 3 PROCESS Lean Principles applied to process technology, organization, footprint, and metrics design. Resource utilization optimized against demand to create capacity and improve staff satisfaction. Short, medium, and long-term opportunities articulated more clearly. Corporate Product and/or Geographic Shared Services Global Centers of Excellence (COEs) Business Units Corporate Relationship Management Corporate Service Corporate Specific Operations COE and Shared Services Interactions The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  15. 15. 15This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Below, we illustrate a detailed functional view of a Service Delivery Model For large organizations, developing global CoEs prove to be a very effective way in instituting best practices across the organization—and a source of Competitive Advantage. Lean-led Transformation Benefits – Leading-edge Operating Model Source: A Lean-led Approach to Operating Model Transformation, Booz&Co, 2010 Corporate Business Units Corporate Service • Ultimate responsibility for service delivery. • First point of contact for the client regarding day-to-day operations. Corporate Relationship Management • Manages client relationship on a strategic level, e.g., strategic client planning, revenue and profitability delivery, cross sale products, executive connections. Corporate Specific Operations • Performs operational activities – in many cases customized or with high-level of client interaction. • Performs client-driven activities such as client set-up, account opening, billing, project management, reporting, audit support. COE and Shared Services Interactions • Interacts with COEs and Shared Services to ensure appropriate delivery of services and gathering of KPI/SLA information. Product and/or Geographic Shared Services • Performs more standard functions that incorporate product and geographic specific nuances. • High level of standardization across one or multiple centralized locations. • Over time, some activities may migrate to COE. Global Centers of Excellence (COEs) • Performs activities that can be standardized and scaled across geographies and business units. • Centralized groups utilize standard processes, technology and workload balancing to execute transactions across locations. SERVICE DELIVERY MODEL – FUNCTIONAL VIEW The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  16. 16. 16This document is an exclusive document available to FlevyPro members - http://flevy.com/pro The fourth benefit focuses on continuous improvement to achieve Operational Excellence Operational Excellence is the ultimate end of a Lean-led Business Transformation. Lean-led Transformation Benefits – Operational Excellence Source: A Lean-led Transformation to Operating Model Transformation, Booz&Co, 2010 IMPACT A cycle of continuous improvement that promotes Operational Excellence. BENEFIT 4 PROCESS Lean Masters assigned and developed to support implementation and deployment of future Lean projects. Staff at all levels empowered to identify challenges and suggest improvement opportunities. Approaches designed to continually develop people over time. Cycle of Continuous Improvement Solicit improvement ideas at all levels Communicate & train Make results visible Periodically review progress & design Pilot Perfection The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  17. 17. 17This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Templates Governance and Leadership Overview Lean-led Transformation Approach Key Benefits Tangible Results The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  18. 18. 18This document is an exclusive document available to FlevyPro members - http://flevy.com/pro The Lean benefits lead to tangible financial results The Lean benefits are evident in financial performance where there is greater efficiency and effectiveness. Lean-led Transformation – Tangible Results (1 of 2) Through Lean-led Transformation, the most obvious tangible results are financial. FINANCIAL PERFORMANCE1 Standardization of inefficient processes. Realization of automation opportunities. Adoption of best practices across teams. Retirement of redundant systems. Greater Efficiency and Effectiveness. ̶ Better alignment of resources with demand and capacity. Consolidation of location footprint. Low-cost worksites that reduce salary inconsistencies. Rapid implementation of process improvements with little or no investment. Greater Efficiency and Effectiveness Process and Technology Improvements Saving Opportunities The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  19. 19. 19This document is an exclusive document available to FlevyPro members - http://flevy.com/pro The lean benefits lead to tangible customer, employee, and risk mitigation results Lean-led Transformation ensures enhanced customer service, reduced losses and increased employee engagement leading to positive bottom line. Lean-led Transformation – Tangible Results (2 of 2) CUSTOMER, EMPLOYEE, AND RISK BENEFITS2 Automation of manual processes. Reduced losses. Better alignment to changing regulations. Improved accuracy and responsiveness. Flexibility to meet client requirements. Online access to real-time information. Alignment of resources to skill levels. Alternative workforce strategies such as flexible and part-time programs. Increased confidence in knowledge and capabilities. Increased employee engagement and retention. Customer Service Risk Mitigation Staff Satisfaction Beyond the easily quantifiable, there are also an array of tangible, softer benefits that are gained. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  20. 20. 20This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Templates Governance and Leadership Overview Lean-led Transformation Approach Key Benefits Tangible Results The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  21. 21. 21This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Successful execution of Lean-led Transformation requires strong Governance and Leadership Strong Governance and Leadership drive implementation and ensure that results are achieved. Governance and Leadership – Responsibilities A strong Governance Body must take on a serious hold of its roles and responsibilities. Executive Sponsor Lean PMO Working Group Workstream 1 2 3 4 Drive achievement of program goals, leading overall solution development. Communicate to stakeholders. Manage program across workstreams, evaluating progress against plans. Provide executive oversight and direction. Serve as decision-making and issue resolution body. Approve major implementation decisions. Confirm program results and benefits. Plan and execute work against plan. Identify issue and mitigating actions. Generate deliverables. Define strategic objectives. Manage scope and priorities across stakeholders. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  22. 22. 22This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Governance and Leadership must meet 3 Critical Factors to success Adherence to the 3 Keys to Success provides a strong foundation for the Lean-led Transformation Program to anchor on. Governance and Leadership – Success Factors Undertaking the Lean-led Transformation must adhere to the 3 keys to success. 3 Alignment of working group participants to the Lean objective, scope, and activities. 1 Ongoing Senior Management support and prioritization. 2 Dedication of the Transformation Team to the Lean-led Program. Create project plans. Enforce discipline on deadlines. Identify problems and quickly communicate solutions. Run program management office. Enforce chose methodology. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  23. 23. 23This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Templates Governance and Leadership Overview Lean-led Transformation Approach Key Benefits Tangible Results The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  24. 24. 24This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Lean-led Transformation Approach – TEMPLATE Source: A Lean-led Approach to Operating Model Transformation, Booz&Co, 2010 Current State Assessment Target State Design Implementation Roadmap Time and Motion Study Value Stream Mapping Identifying Waste Workload Profiling Structured Solutioning Risk Assessment 5-step Current State Assessment Lean Design Principles Workload Balancing Risk Analytics and Solution Operating Model Design Prioritize Projects Develop Implementation Plans Update Documentation Communicate Quantify Benefits 1 2 3 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  25. 25. 25This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Benefits of Lean-led Approach – TEMPLATE Managers and staff have good understanding of internal and external customers and their requirements. Enhanced Customer Value Improves productivity by reducing waste in processes. Creates capacity opportunities to redeploy for new business. Organizational Capacity Enables implementation of best practices and standard technology in support of risk management and loss reduction. Leading-edge Operating Model Improves responsiveness, including the ability to provide clients with more timely information. Reduces errors resulting in higher quality of service and continuous improvement. Operational Excellence 21 3 4 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  26. 26. 26This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Benefits of Lean-led Approach – TEMPLATE ALTERNATE Leading-edge Operating Model Enhanced Customer Value Operational Excellence Organizational Capacity 1 2 4 3 Insert filler text, filler text, filler text, filler text. Insert filler text, filler text, filler text, filler text. Insert filler text, filler text. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  27. 27. 27This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Benefits of Lean-led Approach – TEMPLATE ALTERNATE KEY BENEFITS OF LEAN Improves productivity by reducing waste in processes. Creates capacity opportunities to redeploy for new business. Managers and staff have good understanding of internal and external customers and their requirements. Enables implementation of best practices and standard technology in support of risk management and loss reduction. Improves responsiveness, including the ability to provide clients with more timely information. Reduces errors resulting in higher quality of service and continuous improvement. Enhanced Customer Value Organizational Capacity Leading-edge Operating Model Operational Excellence 1 3 2 4 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  28. 28. 28This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Cycle of Continuous Improvement – TEMPLATE Source: A Lean-led Transformation to Operating Model Transformation, Booz&Co, 2010 Solicit improvement ideas at all levels Communicate & train Make results visible Periodically review progress & design Pilot PERFECTION Insert filler text, filler text, filler text, filler text, filler text, filler text, filler text. Insert filler text, filler text, filler text, filler text. Insert filler text, filler text, filler text, filler text. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  29. 29. 29This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Download 100s of similar frameworks from the FlevyPro Library: https://flevy.com/pro/library/frameworks The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  30. 30. 30This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Need more frameworks? Download our Complete Business Frameworks Reference Guide, a 350+ slide compilation of 50+ frameworks, on Flevy The Complete Business Frameworks Reference Guide is a best selling document on Flevy. It is 350+ slides--covering 50+ common management consulting frameworks and methodologies. A summary is provided for each business framework. The frameworks in this deck span across Corporate Strategy, Sales, Marketing, Operations, Organization, Change Management, and Finance. This reference guide is great for those who need a refresher on common frameworks, as well as be introduced and learn new useful frameworks. You can find this document here: http://flevy.com/browse/business-document/complete- consulting-frameworks-toolkit-644 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  31. 31. 31This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Flevy (www.flevy.com) is the marketplace for premium documents. These documents can range from Business Frameworks to Financial Models to PowerPoint Templates. Flevy was founded under the principle that companies waste a lot of time and money recreating the same foundational business documents. Our vision is for Flevy to become a comprehensive knowledge base of business documents. All organizations, from startups to large enterprises, can use Flevy— whether it's to jumpstart projects, to find reference or comparison materials, or just to learn. Contact Us Please contact us with any questions you may have about our company. • General Inquiries support@flevy.com • Media/PR press@flevy.com • Billing billing@flevy.com The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/lean-led-business-transformation-3788
  32. 32. 1 Flevy (www.flevy.com) is the marketplace for premium documents. These documents can range from Business Frameworks to Financial Models to PowerPoint Templates. Flevy was founded under the principle that companies waste a lot of time and money recreating the same foundational business documents. Our vision is for Flevy to become a comprehensive knowledge base of business documents. All organizations, from startups to large enterprises, can use Flevy— whether it's to jumpstart projects, to find reference or comparison materials, or just to learn. Contact Us Please contact us with any questions you may have about our company. • General Inquiries support@flevy.com • Media/PR press@flevy.com • Billing billing@flevy.com

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