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Knowledge Management Primer

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https://flevy.com/browse/flevypro/knowledge-management-primer-3797

DOCUMENT DESCRIPTION
According to Peter Drucker, knowledge has power because it controls access to opportunity and advancement. The 21st century is undoubtedly a century of knowledge. The everyday usage of available advanced information and business technologies, and internet in business activities just show how rampant corporations are engaged in information exchange and Knowledge Management.

In the light of globalization, companies are now exposed to unpredictable and complex competitive environment. Pressures are put on companies to adapt quickly to survive in the competitive market. The vital strategic resource is Knowledge. Companies have started to realize the major value of the intellectual resource. The central role of Knowledge Management in making quality decision has never been emphasized as much as today.

Intellectual resources and Knowledge are now contributing to revenue generation and increasing reputation. It has contributed to creating barriers to entry of potential competitors, increase customer loyalty, and create innovation. In today's world, the success of the organization now depends largely on continual investment in learning and acquiring new Knowledge that creates new business and improve current performance.

This primer on Knowledge Management examines and discusses the purpose and nature of the key components of Knowledge Management (KM). This presentation demystifies the KM field by explaining in a precise manner the key concepts of KM tools, strategies, and techniques, and their benefits to organizations.

The shift to Knowledge Economy and the New Information Age has made intangible resources, such as information, a decisive factor to success.

This deck also includes slide templates for you to use in your own business presentations.

Published in: Business
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Knowledge Management Primer

  1. 1. This is an exclusive document to the FlevyPro community - http://flevy.com/pro Framework Primer Knowledge Management Primer Presentation created by Strategic Knowledge Tactical Knowledge Operational Knowledge Information Hierarchy
  2. 2. 2This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Overview Evolution of Knowledge Information Hierarchy Knowledge Assets Templates The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  3. 3. 3This document is an exclusive document available to FlevyPro members - http://flevy.com/pro The Knowledge Management (KM) primer provides an essential understanding of KM approaches Presentation Overview The shift to Knowledge Economy and the New Information Age has made intangible resources, such as information, a decisive factor to success. According to Peter Drucker, knowledge has power because it controls access to opportunity and advancement. The 21st century is undoubtedly the century of knowledge. The everyday usage of available advanced information and business technologies, and internet in business activities just show how rampant corporations are engaged in information exchange and Knowledge Management. In the light of globalization, companies are now exposed to unpredictable and complex competitive environment. Pressures are put on companies to adapt quickly to survive in the competitive market. The vital strategic resource is Knowledge. Companies have started to realize the major value of intellectual resource. The central role of Knowledge Management in making quality decision has never been emphasized as much as today. Intellectual resources and Knowledge are now contributing to revenue generation and increasing reputation. It has contributed to creating barriers to entry of potential competitors, increase customer loyalty, and create innovation. In today’s world, the success of the organization now depends largely on continual investment in learning and acquiring new Knowledge that creates new business and improve current performance. This primer on Knowledge Management examines and discusses the purpose and nature of the key components of Knowledge Management (KM). This presentation demystifies the KM field by explaining in a precise manner the key concepts of KM tools, strategies, and techniques, and their benefits to organizations. This deck also includes slide templates for you to use in your own business presentations. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  4. 4. 4This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Knowledge Management (KM) is a multidisciplinary approach to achieving organizational objectives Knowledge Management improves efficiency by reducing the need to rediscover knowledge. Knowledge Management – Overview Knowledge Management is an integrated approach to gathering, analyzing, storing, and sharing knowledge and information within an organization. It ensures that the right information is delivered to the appropriate place or person at the right time to enable informed decision making. An enterprise wide ability must be created to transition data and information into critical knowledge. This is to ensure service stability, maintainability, and performance leading to organization wisdom. Knowledge Management evolves around 3 primary spheres. People KM Processes Technology The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  5. 5. 5This document is an exclusive document available to FlevyPro members - http://flevy.com/pro The entire spectrum of Knowledge Management evolves within its 3 Integrated Spheres Team members support to KM is achieved by making small changes in the culture through trainings, motivation, and recognition or rewards. Knowledge Management – 3 Spheres of Knowledge Management The 3 Spheres of Knowledge Management are closely integrated with each other. Technology Provides a secure central space where employees, customers, partners, and suppliers exchange information, share knowledge and guide each other and the organization to better decisions. A knowledge- portal which allows team members to use and share information. KM Processes Standard processes for knowledge contribution, content management, retrieval. People Participation of team members in knowledge sharing, collaboration, and reuse to achieve business results. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  6. 6. 6This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Overview Evolution of Knowledge Information Hierarchy Knowledge Assets Templates The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  7. 7. 7This document is an exclusive document available to FlevyPro members - http://flevy.com/pro The DIKW Model or Pyramid is a method with roots in Knowledge Management The DIKW Model is an effective guide towards informed decisions and actions. Evolution of Knowledge – Overview Source: Pragmatic Approach to Knowledge Management, Infosys, 2011 The DIKW Model defines, illustrates, and explains the functional relationship between Data, Information, Knowledge, and Wisdom. Wisdom Knowledge Information Data The DIKW model is essential in Business Transformation and in understanding the perspectives of customers and stakeholders. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  8. 8. 8This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Data Processing must transition to knowledge-based systems Knowledge, not information, leads to a competitive advantage in business. Evolution of Knowledge – DIKW Model The evolution of knowledge from data has 4 components. Wisdom Knowledge Information Data Decision support systems. Contextual, synthesized. Unorganized and unprocessed facts. A set of discrete facts about events. Aggregation of data that makes decision making easier. Profound understanding and deep insight. Extensive formal knowledge. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  9. 9. 9This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Overview Evolution of Knowledge Information Hierarchy Knowledge Assets Templates The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  10. 10. 10This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Knowledge Hierarchy is an authority-based process where knowledge is viewed as a formal resource Knowledge Hierarchies support a well-defined set of users performing specific tasks in specific contexts. Information Hierarchy – Overview Source: Pragmatic Approach to Knowledge Management, Infosys, 2011 Knowledge Hierarchy is designed to fit specific knowledge needs of the organizational unit. It is intended to be the single source of knowledge within its scope. Strategic Knowledge Tactical Knowledge Operational Knowledge Information Hierarchy The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  11. 11. 11This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Information Hierarchy is the structure and priority given to various pieces of information Knowledge Hierarchy must ensure that resulting knowledge is well defined, specific, comprehensive, and with high average quality information. Information Hierarchy – 3 Levels Information Hierarchy, as an organizational resource, is purposefully created to meet specific information needs. Operational Effectiveness Helps organizations understand how service performance, compliance, and overall IT operational effectiveness is managed. Service Value Helps organizations understand how to manage and ensure service value. Determines how organizations manage process performance, regulatory compliance, and security assurance. Benchmarking and Advanced Analytics Operational Knowledge Tactical Knowledge Strategic Knowledge Helps organization understand the effects of operational decisions. Determines how the organization deliver cost effective quality solutions/services to the business. Purpose Focus 1 2 3 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  12. 12. 12This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Overview Evolution of Knowledge Information Hierarchy Knowledge Assets Templates The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  13. 13. 13This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Knowledge Assets are the basis of knowledge-creating process The importance of Knowledge Assets depends on the goals, objectives, and strategy of the organization. Knowledge Assets – Overview Knowledge Assets are firm-specific resources that are indispensable to creating value for the organization. It represents the fount of an organization’s competence and capabilities that are deemed essential for its growth, competitive advantage, and human development. Knowledge Assets are recognized based on its 5 fundamental characteristics. Companies must identify and quantify resources to maximize use of knowledge assets and manage knowledge creation. Integrity Availability Repeatability Measurable Traceability 1 2 3 4 5 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  14. 14. 14This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Knowledge Assets must have 5 characteristics to have greater impact Knowledge Asset must deliver value that is clear to management and the organization. Knowledge Assets – Characteristics The 5 characteristics of Knowledge Assets determine the value it provides to the organization. Integrity Availability Repeatability Measurable Traceability 1 2 3 4 5 Elements of the assets are updated as per data integrity and change management principles. Assets are ready and available for deployment for business value. It is usable and accessible when needed by customers. Assets are created and maintained following a standard approach that is extendable and repeatable over time, business units, and geographies. Assets are significant, visible, and can be translated to financial benefits of cost, reduced risk, or revenue. There is a footprint that enables tracking and traceability of every stage of Asset Lifecycle. There is a paper trail of approval and review in the Knowledge Management database. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  15. 15. 15This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Knowledge Assets Lifecycle provides the fundamental framework for defining and facilitating adoption of KM across the organization The Knowledge Asset Lifecycle ensures promotion of continuous improvement in organizations. Knowledge Assets – Lifecycle Knowledge Assets goes through a series of processes to enhance value creation to the organization. Knowledge Asset Lifecycle goes through 4 Main Phases. Facilitates adoption of Knowledge Management across the organization. Composed of Collection, Communication, Consulting, Knowledge Management, Change Management, and Training. Monitors review, control, and correction of Asset practices. Composed of Capability Reviews. Defines the Knowledge Asset or Artifact for the enterprise. Composed of Planning, Research and Approval Processes. Involves continuous improvement in alignment with business objectives. Add detail to the process and continue to evaluate that the controls are worth implementing. Asset Enforcement Asset Rollout Asset Definition Evolution 1 2 3 1 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  16. 16. 16This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Knowledge Assets have impact on Sustainable Competitive Advantage and Appropriability The skills, abilities, or knowledge that is deeply imbedded in our culture and cannot be extracted and re-established elsewhere is considered to have a weak appropriability. Knowledge Assets – Competitive Advantage and Appropriability Source: A Dynamic Taxonomy for Managing Knowledge Assets, Technovation, 2009 Knowledge Assets can either strengthen or weaken the competitive advantage of organization or its appropriability. Appropriability is the quality of being imitable or reproducible. Companies must answer 4 critical questions to determine the impact of Knowledge Assets. Sustainable Competitive Advantage Is the knowledge asset valuable? Is the knowledge asset rare? Is the knowledge asset easily limited by competitors? Can the knowledge asset be easily substituted? Appropriability Can the knowledge asset be effectively protected from imitation? Can the knowledge asset by its nature be easily imitated or even improved? Are there abundant, complementary assets relevant to the knowledge asset, which can be controlled by the firm? 1 2 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  17. 17. 17This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Contents Overview Evolution of Knowledge Information Hierarchy Knowledge Assets Templates The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  18. 18. 18This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Spheres of Knowledge Management – TEMPLATE People KM Processes Technology • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text.The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  19. 19. 19This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper DIKW Model – TEMPLATE Source: Pragmatic Approach to Knowledge Management, Infosys, 2011 Wisdom Knowledge Information Data • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  20. 20. 20This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Information Hierarchy – TEMPLATE ALTERNATE Source: Pragmatic Approach to Knowledge Management, Infosys, 2011 Strategic Knowledge Tactical Knowledge Operational Knowledge Information Hierarchy The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  21. 21. 21This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Characteristics of Knowledge Assets – TEMPLATE Integrity Availability Repeatability Measurable Traceability 1 2 3 4 5 • Insert filler text, filler text, filler text, filler text, filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  22. 22. 22This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Characteristics of Knowledge Assets – TEMPLATE ALTERNATE Integrity Availability Repeatability Measurable Traceability 1 2 3 4 5 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  23. 23. 23This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Insert headline Insert bumper. Knowledge Asset Lifecycle – TEMPLATE Asset Enforcement Asset Rollout Asset Definition Evolution 1 2 3 1 • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text. • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text. • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text. • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text. • Insert filler text, filler text, filler text, filler text. • Insert filler text, filler text, filler text. The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  24. 24. 24This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Download 100s of similar frameworks from the FlevyPro Library: https://flevy.com/pro/library/frameworks The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  25. 25. 25This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Need more frameworks? Download our Complete Business Frameworks Reference Guide, a 350+ slide compilation of 50+ frameworks, on Flevy The Complete Business Frameworks Reference Guide is a best selling document on Flevy. It is 350+ slides--covering 50+ common management consulting frameworks and methodologies. A summary is provided for each business framework. The frameworks in this deck span across Corporate Strategy, Sales, Marketing, Operations, Organization, Change Management, and Finance. This reference guide is great for those who need a refresher on common frameworks, as well as be introduced and learn new useful frameworks. You can find this document here; http://flevy.com/browse/business-document/complete- consulting-frameworks-toolkit-644 The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  26. 26. 26This document is an exclusive document available to FlevyPro members - http://flevy.com/pro Flevy (www.flevy.com) is the marketplace for premium documents. These documents can range from Business Frameworks to Financial Models to PowerPoint Templates. Flevy was founded under the principle that companies waste a lot of time and money recreating the same foundational business documents. Our vision is for Flevy to become a comprehensive knowledge base of business documents. All organizations, from startups to large enterprises, can use Flevy— whether it's to jumpstart projects, to find reference or comparison materials, or just to learn. Contact Us Please contact us with any questions you may have about our company. • General Inquiries support@flevy.com • Media/PR press@flevy.com • Billing billing@flevy.com The content on this page has been partially hidden. FlevyPro members can download the full document here: http://flevy.com/browse/flevypro/knowledge-management-primer-3797
  27. 27. 1 Flevy (www.flevy.com) is the marketplace for premium documents. These documents can range from Business Frameworks to Financial Models to PowerPoint Templates. Flevy was founded under the principle that companies waste a lot of time and money recreating the same foundational business documents. Our vision is for Flevy to become a comprehensive knowledge base of business documents. All organizations, from startups to large enterprises, can use Flevy— whether it's to jumpstart projects, to find reference or comparison materials, or just to learn. Contact Us Please contact us with any questions you may have about our company. • General Inquiries support@flevy.com • Media/PR press@flevy.com • Billing billing@flevy.com

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