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Original article from the Flevy business blog can be found here:
In an earlier article published on Flevy , we discussed the immense benefits to be gained from maximizing employee productivity and increasing retention.
In this article, we’ll look at how the changes in performance may be achieved.
Obviously, we are looking at a significant shift in thinking and culture within the organization. This comes with a commitment from the top, involving the senior managers first, and then their subordinates. To get the best results, everyone needs to have a common understanding and alignment. How do we achieve this when we have a workplace with diversity in experience, motivation, thinking, culture, expectations and goals?
In most organisations, people who demonstrate aptitude and intelligence are chosen for promotion to supervisory and/or managerial positions. That is a good start. However, after some cursory training, they are often left to sink or swim, learning the job as they go along. Those with good thinking and organisational skills and instinct often survive and continue their careers; however because they haven’t learnt to become professional managers, using best practise in all the facets of their roles, their results are significantly less than they could be.
Let’s first consider what these different facets might include:
Workplace Health and Safety
Leading Effective Teams
Providing Quality Customer Service
Implementing and Managing Continuous Improvement Programs
Business and Strategic Planning
Recruitment, Selection and Induction
Executing the Organisational Plan
Look at your managers today – are you confident that they are thoroughly conversant with and are delivering the best possible result in all these areas? If you are, then stop reading now. If, as I suspect, you are not, read on.
About 25 years ago, the Australian Government implemented a vocational training program whose central principle was delivering quality outcomes. It achieved this by ensuring quality in every stage of the process:
through training, testing and certifying trainers who would deliver the courses;
through auditing and reviewing training organisations regularly and managing their registration and scope of allowed training; and
through the use of approved industry defined courseware that covered and tested for specific outcomes in each of the modules.
This system was formalised in the Australian Quality Training Framework (AQTF).