This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/disaster-communication-guidelines-2306 DOCUMENT DESCRIPTION Disaster Communication Guidelines It is important for public safety agencies (such as law enforcement, emergency medical services, and fire services) to be able to provide and maintain communications before, during, and after a disaster or emergency.

1. Disaster Communication Guidelines
Version: 2.0
Adaptive Processes Consulting Pvt. Ltd.
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2. Disaster Communication Guidelines
Version: 2.0 ©Adaptive Processes Consulting Pvt Ltd Page 4 of 6
Internal Communication
As a part of the <Company> internal communication strategy, preformatted communication will be prepared as
shown below:
Communication Preparation
Responsibility
From Whom to whom
1. Condolence letters HRD CEO to the family
Head HR to bereaved family
From the CEO/ Operations head/ Sales head to
another organization or person in another
organization
2. Status update by the CEO Marketing in
consultation with
HR + Legal
CEO’s communication to employees on internal
website + email
3. Status update by the Head
HR
HR in consultation
with Marketing and
Legal
All employees through their Ids; Bulletin Board
and extranet
4. Verbal message HRD From Help Desk operators (Employee Care Group)
to bereaved families (verbal)
From Help Desk (Employee Care Group) operators
to families of safe Employees (verbal)
5. Donation message HRD From the CEO/ Operations Head to employees
6. Obituaries HRD & Marketing Postings: Internal announcements and Obituaries
in the newspapers
Transport Breakdown / Traffic Jams
Timelines Activity
0 hours Alternate Vendor to be informed / Arrange for extra vehicle
0 hours Analyze back-up situation and Identified backup to carry on process
0 hours Transport coordinator to inform employees at home about the delay in
transportation
0+1 hours Vendor to activate existing/Alternate routes
0+1 hours Van drivers to call transport coordinator in case of help required regarding
pickups
0+2 hours Stranded Employees to be brought onsite/Alternate site/transferred safely to
home
0+2 hours Resumption of process by the dedicated employees
0+6hours Transport Coordinator needs to stabilize the alternate route/Vendor/ Vehicle as
the case may be
0+24 hours Transport coordinator to identify the root cause for breakdown and key lessons
learnt has to be captured in the document
0+24 hours Resumptions of normal transport services with primary* vendor by resolving all
issues
0+48 hours If primary vendor does not resume services finalize alternative vendor as
Temporary* Vendor
0+ 5 days Finalize the second primary vendor
* Primary vendor is defined as the company that provides transport on permanent basis. * Temporary vendor
provides transport for a limited or defined period of time (e.g. Taxi’s,).
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