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Building Global Value

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Value of Global Diversification. Case study presentation.

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Building Global Value

  1. 1. Jennifer Gallardo v Customer [Names] Building Global Value
  2. 2. Agenda Euro StrategyAfrican Strategy LA StrategyOpportunity Alt. Strategies Appendices Criteria for Region / Country Selection Strategy & Entry Egypt Strategy & Entry Czech Republic Strategy & Entry Chile Value-Added Strategies This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  3. 3. North Africa Decision Criteria Egypt Tunisia Morocco Senegal Finances (35%) Unfavorable Favorable TOTAL .5880 People (30%) Business Env. (35%) .5500 .5500 .5060 Opportunity LA StrategyEuro StrategyAfrican Strategy Alt. Strategies Appendices Within North Africa, Egypt has the greatest potential This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  4. 4. Why not Webhelp? Opportunity African Strategy LA Strategy Euro Strategy Alt. Strategies Appendices 118 MILLION •Requires too much capital •Different core competencies •Quantity vs. Quality Webhelp would force vCustomer to take on debt This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  5. 5. Czech Expansion Model VALUE ECONOMIC OPPORTUNITY FOR RETURNS RISK High Low HighLow Acquisition Joint Venture Wholly Owned Subsidiary Czech Republic Opportunity African Strategy LA Strategy Euro Strategy Alt. Strategies Appendices Wholly Owned Subsidiary is best viable option due to rising costs This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  6. 6. Ease of Doing Business Skilled Labor Chilean Opportunity Opportunity African Strategy Euro Strategy LA Strategy Alt. Strategies Appendices Language Skills VALUE Spanish population to serve USA and Latin America Chilean government promoting bilingualism 57 Free Trade Agreements Transparency Index: 20/163 Reliable Infrastructure 43% College Attendance Earn pay premium over other South American countries Chile is an open door with an untapped market This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  7. 7. Timeline Opportunity African, Euro, LA Strategy Timeline Alt. Strategies Appendices 2007 2008 2010 2013 2015 Value Added Services Egypt This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  8. 8. Additional Services Manufacturing Opportunity African Strategy Euro Strategy Alt. StrategiesLA Strategy Appendices Grow BPO services through… Growing BPO Market Verticals / BPO Market Human Resources Seat Utilization Diversification of client base across regions throughout each service type Add bilingual recruiter, decrease English speaking workers, global recruiting Diversification of client base across regions throughout each service type This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  9. 9. Jennifer Gallardo v Customer Sheena Burke Jennifer Gallardo Matt Sotelo Suzy Ryoo Building Global Value This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  10. 10. Global ITeS-BPO Services Market 2006 North America Western Europe Asia Pacific Source: BPO India African Strategy LA Strategy Alt. Strategies Appendices Euro StrategyOpportunity Index This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  11. 11. SWOT Analysis STRENGTHS •100% Customer retention •Fast growth •Technical support •Low infrastructure •High quality •Customized solutions THREATS •Expansion of competition •Growing too fast •India market growth slowing •Lack of skilled workers WEAKNESSES •Smaller company •Unwilling to take on debt •Multi-lingual needs OPPORTUNITIES •Eastern Europe estimated to triple from 2005 to 2008 •BPO market •Health care sector •Resources to expand •Lower cost with expansion African Strategy LA Strategy Alt. Strategies Appendices Euro StrategyOpportunity Index This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  12. 12. Agent Positions Annual Growth- Egypt 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 2004 2005 2006 2007 2008 2009 Years AnnualGrowthPercentage Source: Datamonitor African Strategy LA Strategy Alt. Strategies Appendices Euro StrategyOpportunity Index This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  13. 13. Future Users of Offshore Outsourcing Source: Gartner 0% 20% 40% 60% 80% 100% Manufacturing Government Financial Services All Respondents High Moderate Low None African Strategy LA Strategy Alt. Strategies Appendices Euro StrategyOpportunity Index This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  14. 14. Central & Western Europe Index Source: ATKearney Global Services Location Index 2007 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 Ukraine Romania Hungary Latvia Estonia Czech Republic Financial Attractiveness People Skills & Availability Business Environment African Strategy LA Strategy Alt. Strategies Appendices Euro StrategyOpportunity Index This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  15. 15. Exit Strategy Opportunity African Strategy LA Strategy Alt. Strategies Appendices Appendices Euro Strategy Index Insufficient Demand Scale Back Number of Agents Concentrate on Current Customers Target Additional Regions to Service Unreasonable Rise In Costs Liquidate Assets Scale Back Number of Agents This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
  16. 16. Verticals ManufacturingFinance •Key for health care industry •Biggest user of outsourcing services •Banking industry double from 2003- 2008 Manufacturing •17.6% current revenue of competitors •Growing market •High revenue from scope of services •Grow BPO market •Profit potential •Focus on Finance and Manufacturing markets Opportunity African Strategy Euro Strategy Alt. StrategiesLA Strategy Appendices This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/building-global-value-143
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