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Agile Module 3: Agile BA Responsibilities and Skills

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BENEFITS OF DOCUMENT
1. Learn about agile BA practices

DOCUMENT DESCRIPTION

This module deals with responsibilities and skills of Agile BA program.

Published in: Business
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Agile Module 3: Agile BA Responsibilities and Skills

  1. 1. Agile BA responsibilities and skills
  2. 2. Expectations from the organization • Bridge between Client and Technology • Multi-domain / industry expertise • Proactive communication • Follow and improve organizational processes • Improve team domain knowledge • Stakeholder management This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  3. 3. What is communication? It is the process of meaningful interaction among human beings In essence • Occurs between people • Expression of thoughts and emotions through words and actions • Tool for influencing, controlling and motivating people • It is a social and emotional process This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  4. 4. Active listening • Hearing – Physical process, natural, passive • Listening – Physical as well as mental process, active listening is a learned process, a skill • You must choose to participate in the process of listeningThis document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  5. 5. Do’s for communication • Always think ahead about what you are going to say • Use simple words and phrases • Speak slowly, clearly and audibly This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  6. 6. Don’ts for communication • Do not instantly react and mutter something in anger • Do not use jargons, technical terms and terminologies • Do not speak too fast or too slow This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  7. 7. Improving communication skills Improve language Improve pronunciation Work on voice modulation Work on body language Read more and Listen more Think and speak Use simple vocabulary This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  8. 8. Who are stakeholders? • Stakeholders are all those who have interest in the project and / or who may influence the project outcome This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  9. 9. Stakeholder identification • Product owner • Legal function / Client • Organization chart • Process flows • Interviewing stakeholder • Users of existing system • Suppliers • Onion diagram This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  10. 10. Stakeholder management Sample contents for a stakeholder charter: • All stakeholders will deal with all stakeholders in a dignified professional manner, treat each other with civility and respect • To carry out activities as per project scope This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  11. 11. Stakeholder management • All stakeholders will co- operate and support each other to make the project a success • Raise any concerns about the project or the process with in an open and timely manner • All stakeholders agree to attend all review meetings This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  12. 12. Knowledge of business and specific industry Since an Agile BA works as a translator between business and technology teams, she must be comfortable in the vocabulary for both business and technology This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  13. 13. Knowledge of business and specific industry These frameworks are freely downloadable from APQC.org web-site This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  14. 14. Knowledge of business and specific industry Steps to develop industry / domain knowledge • Learn cross-industry business vocabulary and processes • There is a link to common industry vocabulary for the Governance, Risk and Compliance domain This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  15. 15. Knowledge of the organization As an Agile BA, one must be familiar with the organization for which requirements are gathered This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  16. 16. Knowledge of the solution Many often, Agile BA gather requirements which need to be implemented on an existing product or a chosen solution For example, the organization may have an existing implementation of an ERP package such as SAP or Oracle Applications This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  17. 17. Knowledge of the solution To know about solutions which are in common domain such as SAP or Oracle Financials, many books and trainings are available For home grown systems, amount of documentation available may be very littleThis document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  18. 18. Knowledge of office tools and modeling tools For simple projects where tools may be difficult to organize, office products can work as a handy tool for an Agile BA MS Office has built in presentation and emailing tools This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
  19. 19. This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/3-agile-ba-responsibilities-and-skills-2549
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