Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Fleet reform


Published on

Balanced Scorecard

Published in: Automotive, Business, Technology
  • Be the first to comment

  • Be the first to like this

Fleet reform

  1. 1. Fleet Management Program Product of change for a better future “The road to great success begins with a seemingly impossible task!”03/09/12 1
  2. 2. Project Goals Citywide Fleet Management Reform to Conserve financial & material resources Achieve the highest possible level of availability Improve mission reliability See our City Fleet Readiness Profile among the highest in the nation03/09/12 2
  3. 3. Description The project in support of the core program is to reform how fleet management is conducted. In addition to fleet accountability, reform must include fleet maintenance management. Fleet Administration & Fleet Operations03/09/12 3
  4. 4. Comparative Analysis Cities & counties – Successful fleet management requires fiscal financial accountability & emphasis on customer service Strengths – Accountability, economy & customer relationship management [CRM] Weaknesses – Resources are poorly allocated03/09/12 4
  5. 5. Balanced Scorecard Approach Financial [budget driven] Customer Service [CRM] Internal processes [procedure-based management (PBM)] Learning [adaptable to change] FOR MORE INFO...Kaplan, Robert S. & David P. Norton. The Balanced Scorecard: Translating Strategyinto Action. Harvard Business School Press. Boston, Mass. 1996.03/09/12 5
  6. 6. Balanced Scorecard!03/09/12 6
  7. 7. FinancialsFleet management – Budget driven- Best use of funds [allocation]- Cost control [economy]- Benchmarks: comparison & review of program efficiency- Investment: necessity & impact03/09/12 7
  8. 8. Processes Procedure-based management [PBM] Requirements, benefits, and issues of using new & revised procedures [standing operating procedures (SOP)]03/09/12 8
  9. 9. Learning KPI benchmark comparisons  Risk Assessment  Monitor  Perform root-cause analysis [RCA] of deviations Adapt, grow or contract as warranted!03/09/12 9
  10. 10. Customer Service: CRM Aligning missions & goals across functions Highest possible availability Highest possible reliability03/09/12 10
  11. 11. Schedule Reform will require coordination of assigned projects. Phase 1 Phase 2 Phase 3 Jan Feb Mar Apr May Jun July Sep Oct Nov Dec03/09/12 11
  12. 12. Current Status Time to begin? Unexpected delays or issues? Set a date?03/09/12 12
  13. 13. Related Documents Strategic plan [business plan] Budget Purchasing regulations Contract management Administrative regulations Personnel procedures03/09/12 13