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Fleet reform

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Balanced Scorecard

Published in: Automotive, Business, Technology
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Fleet reform

  1. 1. Fleet Management Program Product of change for a better future “The road to great success begins with a seemingly impossible task!”03/09/12 1
  2. 2. Project Goals Citywide Fleet Management Reform to Conserve financial & material resources Achieve the highest possible level of availability Improve mission reliability See our City Fleet Readiness Profile among the highest in the nation03/09/12 2
  3. 3. Description The project in support of the core program is to reform how fleet management is conducted. In addition to fleet accountability, reform must include fleet maintenance management. Fleet Administration & Fleet Operations03/09/12 3
  4. 4. Comparative Analysis Cities & counties – Successful fleet management requires fiscal financial accountability & emphasis on customer service Strengths – Accountability, economy & customer relationship management [CRM] Weaknesses – Resources are poorly allocated03/09/12 4
  5. 5. Balanced Scorecard Approach Financial [budget driven] Customer Service [CRM] Internal processes [procedure-based management (PBM)] Learning [adaptable to change] FOR MORE INFO...Kaplan, Robert S. & David P. Norton. The Balanced Scorecard: Translating Strategyinto Action. Harvard Business School Press. Boston, Mass. 1996.03/09/12 5
  6. 6. Balanced Scorecard!03/09/12 6
  7. 7. FinancialsFleet management – Budget driven- Best use of funds [allocation]- Cost control [economy]- Benchmarks: comparison & review of program efficiency- Investment: necessity & impact03/09/12 7
  8. 8. Processes Procedure-based management [PBM] Requirements, benefits, and issues of using new & revised procedures [standing operating procedures (SOP)]03/09/12 8
  9. 9. Learning KPI benchmark comparisons  Risk Assessment  Monitor  Perform root-cause analysis [RCA] of deviations Adapt, grow or contract as warranted!03/09/12 9
  10. 10. Customer Service: CRM Aligning missions & goals across functions Highest possible availability Highest possible reliability03/09/12 10
  11. 11. Schedule Reform will require coordination of assigned projects. Phase 1 Phase 2 Phase 3 Jan Feb Mar Apr May Jun July Sep Oct Nov Dec03/09/12 11
  12. 12. Current Status Time to begin? Unexpected delays or issues? Set a date?03/09/12 12
  13. 13. Related Documents Strategic plan [business plan] Budget Purchasing regulations Contract management Administrative regulations Personnel procedures03/09/12 13

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