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Happy Clients, Happy Life!

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Happy Clients, Happy Life!
with Lanny Geffen
Presented on September 18 2014 at
FITC's Web Unleashed Toronto 2014
More info at www.fitc.ca

Some say they have the perfect job… if it wasn’t for the clients!

Projects full of promise, spiral into a nightmare of scope creep, crazy deadlines and missed expectations – woah! It’s time to get along.

This talk is about tools, strategies, stories and morale-building encouragement that will give you the tools to cope with scope, deal with delays, build to budget and thrive in a world where clients matter.

OBJECTIVE
Provide tools and insights that will last your entire career, helping you build fruitful relationships with clients and keep your sanity too.

TARGET AUDIENCE
Just about anyone who works with clients in any role (and everyone does in one way or another).

FIVE THINGS YOU’LL LEARN
How to manage expectations with client
Techniques to address common project problems
Best practices for your team
How to maintain a good relationship and recurring revenue
How to prevent problems in the first place

Published in: Internet
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Happy Clients, Happy Life!

  1. 1. HAPPY CLIENTS HAPPY LIFE LANNY GEFFEN A
  2. 2. CLIENTS ARE TOUGH @lgeffen
  3. 3. NO EASY FIXES
  4. 4. DON’T LOSE YOUR SHIRT
  5. 5. YOU
  6. 6. CLARITY
  7. 7. PROMISES
  8. 8. ! SETTING TARGETS
  9. 9. ✓ LEARN THEIR BUSINESS ✓ DEFINE THEIR GOALS AND BARRIERS ✓ SYNTHESIZE WHAT YOU’VE LEARNED
  10. 10. EXPECTATIONS
  11. 11. NOT GONNA HAPPEN
  12. 12. SCOTTY KNOWS CLIENT MANAGEMENT
  13. 13. SCOPE CREEP
  14. 14. TIME = MONEY
  15. 15. BEFORE ! AFTER
  16. 16. PRESENT YOUR WORK
  17. 17. DO YOU LIKE IT?
  18. 18. @#$%&!
  19. 19. ✓ RECAP GOALS AND BARRIERS ✓ SHOW THE RATIONALE ✓ DOES IT VALIDATE
  20. 20. FOLLOW THROUGH
  21. 21. TAKE AWAYS: ✓ SET TARGETS ✓ MANAGE EXPECTATIONS ✓ REMEMBER: TIME = MONEY ✓ SHAPE YOUR FEEDBACK ✓ FOLLOW THROUGH
  22. 22. Thanks to: Kurt Krumme @burtbrumme ! Mattel, Hasbro, George Lucas, Charlie Brown, and the Muppets.
  23. 23. QUESTIONS? Follow me: @lgeffen lanny@onemethod.com We’re hiring

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