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Presented at FITC Toronto 2017
More info at http://fitc.ca/event/to17/
Presented by Krys Blackwood, NASA Jet Propulsion Laboratory
NASA’s Deep Space Network (DSN) is one of its oldest and longest running projects. Without the DSN, we can’t talk to the legendary Voyager Spacecraft, or even Curiosity on Mars. The DSN is monitored and controlled by a steadfast group of unsung heroes who face situational awareness and vigilance challenges every day, and for whom change always introduces risk. Krys will talk about the DSN itself, and describe how the JPL Human Interface Group is using participatory and ethnographically inspired methodology to approach the challenges of innovation in a risk-averse, well-established culture.
This talk will introduce you to the Deep Space Network and its operators, and share techniques NASA JPL is using for user centred design, as well as design for change-resistant users.
People interested in innovation at NASA, or in gentle design for change-resistant users.
Five Things Audience Members Will Learn
What the DSN is
What type of people run the DSN
Some of the design techniques NASA uses for situational awareness
Some of the design techniques NASA uses for vigilance tasks
Techniques for designing for change-resistant users