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E-BILLING, ENHANCING THE
OMNICHANNEL EXPERIENCE OF
CUSTOMERS
TIM FRANSEN
HEAD OF GO-TO-MARKET MANAGEMENT & DIGITAL
MARCH 1...
High consumer confidence for e-invoicing
3 Source : Survey Invoicing, Indiville – Dienst voor Administratieve Vereenvoudig...
Consumer preference versus reality
4 Source : Survey Invoicing, Indiville – Dienst voor Administratieve Vereenvoudiging
39...
5
The e-billing market is full of
opportunities
Need to improve
cash management
E-billing is supporting
businesses’ financial
performance with the
shortening of the
bill-...
7
Last but not least, the omni-channel customer experience
PROVIDING
THE CUSTOMER
WITH AN
INTEGRATED
PAYMENT
EXPERIENCE
Customer
delight
Know your
customer
360° view
Mobile
ready
Real-time Convenience
Added value of an omni-channel approach
8
9
Worldline offers an enhanced customer experience
facilitating payment of bills
CUSTOMER FinTechs
Let’s work
together
Thank you
For more information please contact:
Tim.Fransen@worldline.com
FinTech Belgium - MeetUp on Digitalisation of Accounting - Tim Fransen - Worldline - 14-03-19
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FinTech Belgium - MeetUp on Digitalisation of Accounting - Tim Fransen - Worldline - 14-03-19

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FinTech Belgium - MeetUp on Digitalisation of Accounting - Tim Fransen - Worldline - 14-03-19

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FinTech Belgium - MeetUp on Digitalisation of Accounting - Tim Fransen - Worldline - 14-03-19

  1. 1. E-BILLING, ENHANCING THE OMNICHANNEL EXPERIENCE OF CUSTOMERS TIM FRANSEN HEAD OF GO-TO-MARKET MANAGEMENT & DIGITAL MARCH 14TH 2019
  2. 2. High consumer confidence for e-invoicing 3 Source : Survey Invoicing, Indiville – Dienst voor Administratieve Vereenvoudiging 7 8 6 9 22 24 40 37 26 23 To pay electronic bills To receive electronic bills << < I > >> % %
  3. 3. Consumer preference versus reality 4 Source : Survey Invoicing, Indiville – Dienst voor Administratieve Vereenvoudiging 39 43 44 44 51 52 52 54 57 60 61 64 65 66 38 11 11 38 27 29 55 27 53 48 57 63 52 64 0 10 20 30 40 50 60 70 % Want to be received digitally % Is received digitally
  4. 4. 5 The e-billing market is full of opportunities
  5. 5. Need to improve cash management E-billing is supporting businesses’ financial performance with the shortening of the bill-to-cash cycle and higher conversion rates. European Directives are a catalyst for e-billing The EU’s intention is to create an environment where it is as straightforward to use e-billing when trading both nationally and intra-EU. Need to lower costs and increase efficiency With e-billing, the costs for sending invoices are lowered thanks to the improvement of process automation of each business Sustainability E-billing can make a significant impact the sustainability strategy of companies avoiding paper-based billing. 6 Drivers of the e-billing market growth €
  6. 6. 7 Last but not least, the omni-channel customer experience PROVIDING THE CUSTOMER WITH AN INTEGRATED PAYMENT EXPERIENCE
  7. 7. Customer delight Know your customer 360° view Mobile ready Real-time Convenience Added value of an omni-channel approach 8
  8. 8. 9 Worldline offers an enhanced customer experience facilitating payment of bills CUSTOMER FinTechs
  9. 9. Let’s work together
  10. 10. Thank you For more information please contact: Tim.Fransen@worldline.com

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