Rick FindleyColorado Technical University OnlineThe Health Care IndustryHCM307-0903A-01<br />Julie Mathews, ProfessorDue: ...
Providence Sacred Heart Medical Center and Children’s Hospital.<br />Founded in 1886 in Spokane, WA.<br />623 beds.<br />O...
Providence Sacred Heart Medical Center and Children’s Hospital<br />Mission:  As people of Providence, we reveal God's lov...
Deaconess Medical Center<br />Mission:  Deaconess Medical Center is a values-based organization with a clearly defined mis...
Providence Sacred Heart offers-<br />A children’s hospital.<br />A women’s health care center.<br />Organ transplantation....
Management Structure and Policies<br />Management structure-<br />Providence Health Services/Board of Directors administer...
Similarities<br />Both medical centers have goals in the form of core values.<br />Both medical centers are governed by a ...
Differences<br />Providence Sacred Heart is a not-for profit medical center, while Deaconess is a for-profit medical cente...
Both Providence Sacred Heart and Deaconess provide an invaluable service to the Inland Northwest.<br />Their respective mi...
Course Materials.  (2009). Retrieved July 18, 2009 from CTUO, Virtual 	Campus, HCM307-0903A-01: The Health Care Industry, ...
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Phase 2 Individual Project

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Major Medical Centers in Spokane, WA.

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  • Welcome to my Phase 2 Individual Project!
  • In order to gain a better understanding for the public relations committee on the benefits attributed to Healing Hands hospital and its role in the community, a comparison of two other medical centers- Providence Sacred Heart Medical Center and Children’s Hospital and Deaconess Medical Center, both located in Spokane, Washington, will help to gauge the value of Healing Hands hospital in relation to its competition (Course Materials, 2009). Both Providence Sacred Heart and Deaconess have significant roles in the overall facilitation of health care in the Greater Spokane area. Examining the missions and goals of both medical centers, along with the objectives of programs/services offered, their respective management structures, their policies, as well as their similarities and differences, a picture of the comprehensiveness of their commitment to the well being of the citizens of this region begins to emerge. By understanding the role that both medical centers play, the public relations committee at Healing Hands can begin to assess their own role in the community in relation to their competition. Providence Sacred Heart Medical Center was founded in 1886 by the Sisters of Providence, a Roman Catholic religious order based in Montreal, Quebec. The founder, Mother Joseph and her contemporaries came to the Spokane region to establish the first hospital in the area in 1886, with services being moved to the present location in 1910 (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, 2009). Currently, they are the region’s largest medical center with 623 beds and over 800 specialists and primary care physicians on staff. In an effort to expand their vision of care and compassion to all, Providence Sacred Heart has expanded to include many services and programs, including the establishment of the first exclusive children’s hospital in the region in 2003. It is this commitment to care and faith that has cemented Providence Sacred Heart as the leader in health care in the Inland Northwest (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, 2009). Deaconess Medical Center was founded ten years after Providence Sacred Heart, in 1896. Unlike Providence Sacred Heart, Deaconess is a for-profit medical center, administered by Community Health Services, Inc. (Deaconess Medical Center, 2009). They currently have 388 licensed beds, along with a staff of 412 physicians, 113 provisional physicians and 200 associate physicians. Deaconess offers a wide array of programs and services that include an Ambulatory Infusion Center, Medical Care Clinic, Maternal-Fetal Medicine Clinic, Kidney Care Clinic, Movement Disorder Clinic and Pulmonary Care Clinic (Deaconess Medical Center, 2009). Their mission, unlike that of Providence Sacred Heart is one of a values based philosophy that is expressed in its core values. Both medical centers have one common thread however, that of service to the Spokane area.
  • The mission and goals of Providence Sacred Heart Medical Center and Children’s Hospital are deeply rooted in the Catholic faith. A philosophy and tradition of service to the less fortunate and vulnerable is evident and expressed through the growth of the medical center over the years, to become a leader in the healthcare field in the Inland Northwest (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, 2009). Providence Sacred Heart, in that it was founded by a religious order, characterizes itself as a not-for-profit medical center (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, 2009). This type of medical center meets the criteria of such a concept in that first, Providence Sacred Heart provides a “common public good” such as service or community welfare, and second, that no singular individual gains from the profit of such an endeavor (Shi &amp; Singh, 2005). Providence Health Services, in its capacity as a not-for-profit entity, continues the vision of Mother Joseph and her Sisters of Providence as it strives to improve the quality of life for not only the “poor and vulnerable”, but for all residents of the Inland Northwest. Its network of medical centers encompasses a large geographic part of the region. The goals of the medical center can be found in its core values of facilitating a “community of healing, a commitment to excellence and collaboration with caregivers” (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, 2009). Each of these core values gives Providence Sacred Heart the guidance it needs to move forward to meeting its goals of “community of healing, a commitment to excellence and collaboration with caregivers” (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, 2009). In doing so, the overall quality of life in the Inland Northwest is enhanced.
  • Deaconess Medical Center is also governed by a mission statement and a set of goals tied to core values. Unlike Providence Sacred Heart, Deaconess has a mission statement that is based on values rather than overt religious overtones (Deaconess Medical Center, 2009). The acronym “RADICAL Q” may sum up the goals of Deaconess, in terms of respect and dignity, appreciation of and communication with all they encounter, decisive and focused team action, innovation and entrepreneurship, compassion and customer service, achievement, learning and growth and finally, quality and integrity (Deaconess Medical Center, 2009). Another major difference is that Deaconess is administered by Community Health Services, a for-profit entity, that would not enjoy the “tax-exempt” status gained by Providence Sacred Heart (Shi &amp; Singh, 2005). Such goals help to govern how Deaconess conducts its business, as although they share many resources with Providence Sacred Heart, they are also in competition with them for physicians, nurses, and most importantly, patients. The line between not-for-profit and for-profit becomes blurred at this point, with the only real differences between the two is a tax-exempt status and the emphasis of their respective missions.
  • Both Providence Sacred Heart and Deaconess provide a wide array of programs and services. The objective of these is to facilitate and enhance the overall well-being and health care of the Inland Northwest. Each medical center has its unique services and programs. Providence Sacred Heart has a state of the art children’s hospital, organ transplant center, neuroscience center, level II adult and pediatric trauma units and cancer center (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, 2009). Deaconess by comparison, has an ambulatory infusion center, maternal-fetal medicine clinic, kidney care clinic, movement disorder clinic and pulmonary care clinic. Deaconess is also level II trauma certified (Deaconess Medical Center, 2009). Both have maternity services available as well. These programs are just some of the few offered by both institutions and they have contributed significantly to the overall quality of life in the Inland Northwest.
  • The management structure and policies of both medical centers are similar in nature. Although the types of medical centers are different in that Providence Sacred Heart is not-for-profit and Deaconess is a for-profit entity, they are both respectively run by a board of directors (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, Deaconess Medical Center 2009). The remainder of the structure of each medical center is similar in that each has a chief of staff, various departments already discussed in addition to support activities such as human resources, supply, food service, laundry and so forth (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, Deaconess Medical Center 2009). In terms of policies, both medical centers accept third-party private insurance, Medicare, Medicaid and are compliant with HIPAA and Joint Commission requirements (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, Deaconess Medical Center 2009).
  • The similarities between Providence Sacred Heart and Deaconess are on the surface indicative of a healthy competition between the two. As previously demonstrated, both have goals set in the form of core values that guide the respective medical centers in their service to the community. Both are governed by a board of directors. They both provide a wide range of services and programs designed to facilitate the overall healthcare of the region. Both provide services to not just patients but families as well. They jointly operate Northwest MedStar, the region’s only air ambulance service, with rotation of trauma care shared between the two (Deaconess Medical Center, 2009). Both have Level II adult trauma centers, enabling them to quickly and efficiently deal with trauma cases as they occur. Finally, both medical centers are accredited by The Joint Commission (formerly JCAHO), and in achieving that accreditation, have proven that they meet the standards set by the industry. Although such accrediation is voluntary, such accreditation is mandatory if they hope to accept Medicare and Medicaid reimbursement (Shi &amp; Singh, 2005). Providence Sacred Heart and Deaconess exhibit similarities that again, result in a enhancement of quality of life to the residents of the Inland Northwest.
  • While both medical centers do demonstrate similarites, there are differences as well. The most obvious is that Providence Sacred Heart is a not-for-profit medical center (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, 2009), while Deaconess is a for-profit concern (Deaconess Medical Center, 2009). This difference stems from the different missions that each follows, and while the end result is the same, the means by which each takes to achieve that end are different. The mission of Providence Sacred Heart is tied to a religious philosophy of service, while the mission of Deaconess is tied to one of a “values-based” organization. It could be argued that in some respects this may be similar. However, the mission statement for Deaconess is clear in that no religious acknowledgement is made, and it is plausible that an organization could have a mission based on respect of values without entertaining religious preference. Another difference is in terms of pediatric care. While Providence Sacred Heart does have a fairly new Children’s Hospital and a Level II Pediatric trauma unit (Providence Sacred Heart Medical Center &amp; Children&apos;s Hospital, 2009), Deaconess counters with direct access via skywalk to the region’s only Shriner’s Hospital for Children, located across the street from their medical center (Deaconess Medical Center, 2009). There is also a difference in the size of beds (623 to 388), as well as number of staff, however most physicians may not be assigned or affiliated with a specific hospital and may move between the two if the need arises. The programs and services offered that were discussed previously also illustrate the variety of programs between the two. It is important to consider, that it is this diversity of viewpoints, programs and services, that allows a comprehensive healthcare environment for the region, and that the differences of the two medical centers serve to make the whole region stronger.
  • Providence Sacred Heart and Deaconess are important to the overall quality of life for not only the citizens of Spokane, but the entire Inland Northwest. The services and programs that they provide enhance the overall well-being and healthcare of the region. Each have similiaritesand differences that distinguish each from the other, and their missions while different in origin, strive to achieve the same end- that of care for the sick and injured, enhancing and maintaining overall preventative health care, and contributing to the community through service and faith. While Providence Sacred Heart is a tax-exempt entity, Deaconess is a for-profit concern. However, both do strive to turn a profit and compete for the same demographic group in the same geographical area. It is competition and cooperation such as this that promotes a healthy atmosphere in more ways than one, and the Inland Northwest ends up benefiting as a result.
  • References.
  • Phase 2 Individual Project

    1. 1. Rick FindleyColorado Technical University OnlineThe Health Care IndustryHCM307-0903A-01<br />Julie Mathews, ProfessorDue: July 21, 2009<br /> <br />Phase 2 Individual Project<br />
    2. 2. Providence Sacred Heart Medical Center and Children’s Hospital.<br />Founded in 1886 in Spokane, WA.<br />623 beds.<br />Over 800 specialists and primary care<br /> physicians. <br />Deaconess Medical Center<br />Founded in 1896 in Spokane, WA.<br />388 beds.<br />412 active physicians, 113 provisional,<br /> 200 affiliate.<br />Introduction<br />
    3. 3. Providence Sacred Heart Medical Center and Children’s Hospital<br />Mission: As people of Providence, we reveal God's love for all, particularly the poor and vulnerable, through our compassionate service.<br />Goals: Tied to core values.<br />A Community of Healing, founded by the Sisters of Providence, inspired by the words and deeds of Jesus. <br />Commitment to Excellence, offering health care services with prudent stewardship to meet physical, emotional and spiritual needs. <br />Collaboration with Caregivers, forming effective networks of caring, especially for those who are poor, in the search for health and wholeness. <br />
    4. 4. Deaconess Medical Center<br />Mission: Deaconess Medical Center is a values-based organization with a clearly defined mission and vision for our future.  Our core values define who we are and why we strive to deliver outstanding care.  As we move into the future, we look to our core values to assist us in developing the best course of action for our patients, our employees and our community.<br />Goals:Tied to core values.<br />Respect & dignity: in all aspects.<br />Appreciation of & communication with: employees, volunteers, physicians, consumers and patients.<br />Decisive & focused team action: with purpose, sharing and accountability.<br />Innovation & entrepreneurship: support for risk-taking and sound decision-making.<br />Compassion & customer service: culturally competent and always excelling.<br />Achievement: with fun and humor whenever possible.<br />Learning & growth: personal, professional and organizational with focus and results.<br />Quality & Integrity: true to our core values and our mission.<br />
    5. 5. Providence Sacred Heart offers-<br />A children’s hospital.<br />A women’s health care center.<br />Organ transplantation.<br />Providence Neuroscience center.<br />Emergency and trauma support.<br />Ambulatory Infusion Center. <br />Medical Care Clinic. <br />Maternal-Fetal Medicine Clinic.<br />Kidney Care Clinic.<br />Movement Disorder Clinic. <br />Pulmonary Care Clinic.<br />Objectives of Programs/Services offered<br />Deaconess offers-<br />
    6. 6. Management Structure and Policies<br />Management structure-<br />Providence Health Services/Board of Directors administers PSHMC.<br />Community Health Services/Board of Directors administers Deaconess.<br />Remainder of structure is similar in nature between both medical centers.<br />Policies<br />Both accept third-party insurance, Medicare, Medicaid.<br />Both comply with HIPAA.<br />
    7. 7. Similarities<br />Both medical centers have goals in the form of core values.<br />Both medical centers are governed by a board of directors.<br />Both provide an array of services and programs designed to facilitate the overall healthcare of the region.<br />Both provide services to not only patients, but their families, as well as online services and professional resources such as- <br />Educational services.<br />Laboratory services.<br />Library services.<br />Both operate Northwest MedStar, the region’s only air ambulance service, in a joint venture between the two.<br />Both medical centers are accredited by The Joint Commission (formerly JCAHO).<br />Both have Level II Adult Trauma Centers.<br />
    8. 8. Differences<br />Providence Sacred Heart is a not-for profit medical center, while Deaconess is a for-profit medical center.<br />Mission of Providence Sacred Heart is tied to a religious philosophy of service, while the mission of Deaconess is one of a “values-based” organization.<br />Although Providence Sacred Heart has a children’s hospital, the Shriner’s Hospital for Children is connected directly to the Deaconess complex and is a separate entity.<br />Providence Sacred Heart has a Level II Pediatric Trauma unit while Deaconess does not.<br />
    9. 9. Both Providence Sacred Heart and Deaconess provide an invaluable service to the Inland Northwest.<br />Their respective missions- while different in origin; services and programs, management structures, and policies arrive at the same goal- that of service to the community and outstanding healthcare.<br />Each has services and programs that are unique, as a result the beneficiary is the community.<br />Conclusion<br />
    10. 10. Course Materials.  (2009). Retrieved July 18, 2009 from CTUO, Virtual Campus, HCM307-0903A-01: The Health Care Industry, Phase 2. www.campus.ctuonline.edu.<br />Deaconess Medical Center. (2009). About us. Retrieved July 18, 2009 from Deaconess Medical Center web site: http://www.deaconessmc.com/About/Pages/Fact%20Shee.aspx.<br />Providence Sacred Heart Medical Center & Children's Hospital. (2009). Sacred heart at a glance. Retrieved July 18, 2009, from Providence Sacred Heart Medical Center & Children's Hospital web site: http://www.shmc.org/index.php/page/4.<br />Shi, L., & Singh, D. (2005). Essentials of the US healthcare system. Sudbury, MA: Jones and Bartlett Publishers. P 185.<br />References<br />

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