One Common Search Service – Niclas Lillman and Nicklas Eriksson, Scania

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Scania is creating a platform for Search-as-a-Service, called the Common Search Service. In this presentation at Findability Day 2013 you learn about the vision and the strategy to reach it, how the solution is being implemented, and what’s ahead on the roadmap.
For more information about Findability Day, go to findwise.com/findability-day-2013

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One Common Search Service – Niclas Lillman and Nicklas Eriksson, Scania

  1. 1. Search As A ServicePresented on Findability Day 2013-05-30 in Stockholm
  2. 2. 2 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30Who are we?
  3. 3. Agenda An introduction to Scania (5 min) Core Collaboration Portfolio (20 min)– Scania goals– CCP mission– Knowledge Work concept– Overall architecture and services Common Search Service (20 min)– Technology– Sources and consumers– Financing and governance Questions3 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  4. 4. Scania Company presentation 20134 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  5. 5. Premium products and servicesHaulage Construction DistributionSpecial purpose Network and services City and suburbanIntercity and coach Used vehicles Engines5 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  6. 6. Provider of transport solutions Heavy trucks Heavy buses Engines Workshops Service agreements Parts Driver training Scania Assistance Operational leases Financial leases Hire purchase Insurance solutionsProducts Services Financing6 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  7. 7. 7The world of ScaniaRegional Product CentresSales and services unitsProduction unitsProduction units1891 Sweden1957 Brazil1964 Netherlands1976 Argentina1992 France1993 PolandNumber of employees38, 600 personsSales and services units 1,000 sales points 1,600 workshops More than 95% parts availability Round-the-clock assistanceNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  8. 8. Historical growth1955 19751965 1985 20121946 199510,00020,00040,000100,000050,00030,00060,00070,000Vehicles producedBusesTrucks80,00090,0008 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  9. 9. Collaboration is working with each other to do atask. It is a recursive process where two or morepeople or organizations work together to realizeshared goals — for example, an endeavor that iscreative in nature — by sharing knowledge,learning and building consensus.The Core Collaboration Portfolio supports theScania Knowledge Workers in their daily work.9 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30Core Collaboration Portfolio
  10. 10. Vehicle volumePersonnel – Production,direct and indirect04681012214161990 1995 2000 20087345Next peak indemand80,40011,80015Productivity improvement10Vehicles per employeeNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  11. 11. Modular system11 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  12. 12. Enable efficient knowledge workSimplify process integration throughout Scania, customers and partnersEnsure transparent and secure information flow throughout processesOrganisationProcess12Our mission:Knowledge work & Process ImprovementNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  13. 13. 13Knowledge Work DefinitionIRMBPMHCMKnowledge Work is the creation, capture, organisation, access, use andretention of knowledge. Knowledge work includes explicit informationresources as well as tacit uncaptured knowledge.Knowledge Work includes formal business process concepts as well ashuman interaction bridging the gaps between explicit information and tacitknowledge creating business value.• IRM = Information Resource Management• BPM = Business Process Management• HCM = Human Capital ManagementNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  14. 14. The Scania Value ChainSupplierPartnerR&DP&LMarketPurchasingFinanceSupportDistributorDealerWorkshopBodybuilder”Customer”DriverTruckPublicMediaGovernment”Internal”* ”External”*”External”*~10.000 employees14Changing Business Requirements* The Scania world as considered in 1990…Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  15. 15. The Scania Value ChainSupplierPartnerR&DP&LF&FPurchasingFinanceSupportDistributorDealerWorkshopBodybuilder”Customer”DriverTruckPublicMediaGovernment”Internal”* ”External”*”External”*~40.000 employeesS&S15Changing Business Requirements* The Scania world as considered in 2013…Key Challenge:To balance changing organisation,way of working and set of toolsNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  16. 16. Future?
  17. 17. Core Collaboration Portfolio 201317 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30 Mail Instant Messaging and presence Video conferencing Intranet Extranet Enterprise Search Document Collaboration Social Networking
  18. 18. Chat and Online Meeting (Lync) vs travel, 201218237229323576344441613225202734264199434661321560 1573 166018691806165576916201932191293101000200030004000500060007000LyncTravelNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  19. 19. 19Collaboration services supportingknowledge workersBase infrastructureScania knowledge workers (40.000+)Scania businessSearchSocial NetworkingPortalsContent ManagementDocument CollaborationWikiWAMNetwork HW Operations ISEC ......Document ManagementVision : To provide generic base services that support the knowledge workers across the Scania value chainNot to specify exactly how and for what business purpose the services are used.40.000+ coworkers will use their creativity to do this in their day to day work.Applied usage...Info class Internal Scania IT / Niclas Lillman / Core Collaboration PortfolioCollaboration Services – Usage Driven ApproachNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  20. 20. Knowledge Work - Service Reference ArchitectureUser Observation and ExperienceApplication Portals Collaboration PortalsWikiSocialNetworkingWeb ContentManagementVirtualMeetingsDocumentCollaborationBlogDocumentManagement…Taxonomy and FolksonomyAccessManagementIdentityManagement…DeviceManagementNetwork…Search/Information HubBranding= Security Services = Infrastructure Services= Taxonomy and Folksonomy Framework= Aggregation Services = Functioality ServicesInstantMessagingApplicationsApplications20 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  21. 21. 21 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30Common Search Service
  22. 22. One service, several use cases22Enterprise SearchSearch-based applications (SBA)Application SearchNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  23. 23. 23InformationengineConsumerProvidersTaxonomy for Scaniacollaborative servicesLifecycle and versionmanagementCreate Human InformationObject (HIO) indexCSS1.0CSS1.1PoCsNAS&Share-PointCSSOnDMZNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  24. 24. Common Search Service ArchitectureThe Common Search Service architecture isinspired by services available on the web today,and based on open and standardizedinterfaces. The idea is to be loosely connectedto other systems via RESTful APIs, therebyeliminating the need for local and specializedsolutions in each application.The search service is a Java-based solution, thathas a modular design with a number ofopen source components. The centralcomponent is Apache Solr, an add-on toApache Lucene, which is one of the mostcommonly used, modern and scalable searchengine platforms available today.24 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  25. 25. What is going on right now ?26InformationengineConsumerProvidersNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  26. 26. Why indexing Scanias NAS?27 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30 The co-workers ability to share and find information and knowledgeis a key part to Scania’s success. NAS is probably the largest content repository at Scania(More than 140 TB of data and 50% volume increase per year) Aim is to empower knowledge workers by Providing smart findability tools to support the working environment for unstructuredinfo processing Making efficient use of time (eliminate waste)Productivity Loss– Has anyone else written anything on this?– What important things should I know?– Where is the file I’m searching for?– Who should I contact?– What’s new?
  27. 27. Example on Benefits28 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30 Save Time in Finding Knowledge workers, says IDC, spend from 15% to 35% of their time searching for information If we support Scania employees to spend 1% less time searching for information, then we gain32 000 hours per month to be used for more value creation activities Save Time in Creation (Reuse) Knowledge workers, says IDC, spend more time recreating existing information than they do turning outinformation that does not already exist Support Information Lifecycle Management Decision support for withdrawal of old information will save storage costs and support findability Support Productivity Content collections can be user to create awareness about what’s new and relevant or just provide a listof recent used files to improve productivity for individuals Happier Employees Valuing the individual – each employee – is a cornerstone of our corporate culture. Put simply, withoutour people, there is no Scania.
  28. 28. Scania Standards documents29CSS- Less work time- Can structure theinformation basedon metadata- Can boostStandardsdocuments- Better informationrelianceCollaborationCollaborationStandardsdocumentStandardsdocumentManually uploadedIndexed in CSSPresented onthe intranetNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30Presented onthe intranet
  29. 29. On boarding30 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  30. 30. Service organisation32StrategicLevelTacticLevelOperativeLevelService Reference GroupChange Control BoardInvestigation TeamMaintenence TeamNiclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  31. 31. Financing Central Funding:– Development of theservice Customer Funding:– Operational of theservice– On boarding ofapplication330102030405060Breakdown of cost (%)Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30
  32. 32. Challenges34 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30Portal pagesEvent Based ArchitectureComplex end-user supportComplex project handling Complex project planning
  33. 33. 35 Niclas Lillman and Nicklas Eriksson/Scania IT/Common Search Service presentation at Findability Day 2013-05-30

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