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Enterprise Search and Findability Survey 2013

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Enterprise Search and Findability Survey 2013

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Results from the Enterprise Search and Findability Survey 2013, presented at Enterprise Search Europe in London on the 15 May, 2013 and Findability Day, 30 May in Stockholm by Kristian Norling.

Results from the Enterprise Search and Findability Survey 2013, presented at Enterprise Search Europe in London on the 15 May, 2013 and Findability Day, 30 May in Stockholm by Kristian Norling.

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Enterprise Search and Findability Survey 2013

  1. 1. Enterprise Search Europe, 15 May 2013, London Findability Day, 30 May 2013, Stockholm RESULTS FROM THE ENTERPRISE SEARCH AND FINDABILITY SURVEY 2013
  2. 2. SLIDESHARE.NET/FINDWISE GLOBAL RESULTS
  3. 3. SIGN-UP FOR 2014 ANNUAL SURVEY
  4. 4. 101 RESPONDENTS GLOBALLY ONLY PRACTITIONERS
  5. 5. 73% more than 1000 employees 56% more than 5000 employees 43% more than 10 000 employees Demographics
  6. 6. This year more private than public organisations More BIG organisations than in 2012 60% are global Demographics
  7. 7. 81% ONE CORPORATE LANGUAGE
  8. 8. BUT MOST ORGS HAVE INFO IN MORE THAN 2 LANGUAGES
  9. 9. About half of the organisations have at least two languages supported by search. About a quarter supports A LOT of languages. Languages
  10. 10. HOW MUCH RELEVANT UNSTRUCTURED CONTENT (ALL KINDS OF FILES, E.G. TEXT DOCUMENTS, SPREADSHEETS, PICTURES ETC) IS SEARCHABLE IN YOUR ORGANISATION TODAY?
  11. 11. 63% LESS THAN NEEDED BUT 16% MORE THAN NEEDED
  12. 12. IN THREE YEARS TIME, THE SEARCHABLE INFORMATION IN YOUR ORGANISATION WILL BE... ?
  13. 13. 95% WILL INCREASE
  14. 14. DO YOU HAVE A SEARCH STRATEGY IN PLACE?
  15. 15. 24% YES 38% PLANNING TO IN 2013/14
  16. 16. HOW CRITICAL IS FINDING THE RIGHT INFORMATION TO BUSINESS GOALS AND SUCCESS?
  17. 17. 78% IMPERATIVE/SIGNIFICANT
  18. 18. IS IT EASY TO FIND THE RIGHT INFORMATION WITHIN YOUR ORGANISATION TODAY?
  19. 19. 9% FAIRLY EASY 5% DECREASE FROM 2012
  20. 20. 63% HARD/VERY HARD 10% INCREASE FROM 2012
  21. 21. WHAT ARE THE OBSTACLES TO FINDING THE RIGHT INFORMATION?
  22. 22. 64% Inconsistency in how we tag content 64% Don’t know where to look 55% Lack of adequate tags 53% Poor search functionality 39% Don't know what to look for Obstacles
  23. 23. “some critical data isn't indexed.” “poor dataquality” “silos” “Most of our content is inconsistent, unreliable, duplicated in multiple places, or worse. Stakeholders have incentive to complain about search but not to improve their own content that feeds into search.” Other
  24. 24. WHAT IS YOUR LEVEL OF SATISFACTION WITH THE EXISTING SEARCH APPLICATIONS WITHIN YOUR ORGANISATION?
  25. 25. 19% VERY OR MOSTLY SATISFIED
  26. 26. 40% VERY OR MOSTLY DISSATISFIED
  27. 27. WHAT IS YOUR LEVEL OF SATISFACTION WITH THE FOLLOWING FEATURES OF SEARCH IN YOUR ORGANISATION?
  28. 28. WHAT IS YOUR PRIMARY BUSINESS CASE FOR INVESTING IN SEARCH?
  29. 29. “increase efficency by redusing time spent searching for information” “Increase reusability” “Make information Acc3 accountable accesible accurate” “Improved quality in business decisions, saving time, harmonizing our offering globaly” “To find information, make information accessible, avoid duplicates and make the everyday life for our users easier.” “ “knowledge is a strong company asset - so we need to be able to leverage, share and apply the knowledge better.”
  30. 30. IMPORTANCE OF BEING ABLE TO SEARCH THE SOURCES AND SYSTEMS
  31. 31. HOW MANY EMPLOYEES ARE WORKING ON ADMINISTERING/ DEVELOPING/IMPLEMENTING SEARCH WITHIN YOUR ORGANISATION?
  32. 32. 47% LESS THAN ONE
  33. 33. 21% 1-2 PERSONS 17% 3-5 PERSONS
  34. 34. HOW MANY EMPLOYEES (FTES) WILL BE WORKING ON SEARCH IN 2016?
  35. 35. 17% LESS THAN ONE 31% 1-2 PERSONS 28% DON’T KNOW
  36. 36. BUDGET
  37. 37. 56% HAVE NO BUDGET OR DON’T KNOW
  38. 38. 35% LESS THAN 50 000 EURO
  39. 39. 41% DON’T KNOW...
  40. 40. 43% 2016 SLIGHT OR SIGNIFICANT BUDGET INCREASE
  41. 41. INFORMATION
  42. 42. 59% of organisations have or plan to implement a metadata standard.  42% have taxonomies in place.  47% have or plan for a content/information lifecycle management process in 2013/14. Information
  43. 43. SEARCH APPLICATIONS/TECH
  44. 44. FEEDBACK FROM USERS IS IMPORTANT, SO HOW MANY ENABLE IT?
  45. 45. MOST ORGANISATIONS HAVE MULTIPLE SEARCH APPLICATIONS
  46. 46. SAME SEARCH APPLICATION USED ON BOTH INTRANET AND PUBLIC WEBSITE?
  47. 47. IMPORTANT FEATURES IN SEARCH APPLICATIONS
  48. 48. ALMOST DONE...
  49. 49. Budget and resources... Strategy is on the agenda! 78% consider Enterprise Search to be a critical success factor. Summary
  50. 50. @"ndwise | "ndwise.com | Slideshare | LinkedIn | Vimeo | Newsroom Kristian Norling kristian.norling@"ndwise.com @kristiannorling Findwise

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