Enterprise Search Case Study: Region Västra Götaland (VGR)


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Enterprise Search Case Study: Region Västra Götaland (VGR)

  1. 1. Enterprise Findability Västra Götalandsregionen Västra Götalandsregionen (VGR) is the second largest region and health care organisation in Sweden with 50,000 employees and a 42 billion SEK turn over. Business Challenges VGR has a complex IT-architecture with many content management systems, as a result of the large merger of health care organisations in the west of Sweden. This means that users often have to navi- gate different information sources to get the information they are looking for. In order to resolve this problem a search engine had previously been installed and setup. However, this solution lacked im- portant functionality for filtering of search results making it hard for the users to drill down in the often large result sets. VGR also wanted to cut license cost and be able to share their development invest- ment with other health care organisations within Sweden. Findwise Solution In order to meet the challenges, Findwise designed and developed a Findability solution built on the open source search engine Apache Solr. Apache Solr provides excellent scalability and flexibility, which was a perfect fit to VGR’s heterogeneous IT environment and large amount of users. Since Solr is very capable at its core but limited in functionality the solution was enriched by Findwise to include items such as: graphical search interface, information refinement framework to improve content quality, search statistics gathering and various connectors for enabling search in desired information sources. Solution Architecture. The Findability solution includes standardised interfaces to the search core, both from the content sources and from the services and applications side, making the solution less dependent on which search core is selected.Findwise | www.findwise.com | info@findwise.com
  2. 2. Solution Results and Effects The cost of implementing the new Findability solution based on open source was less than two years’ worth of support fees of the commercial search platform that it replaced. Despite the significant cost reduction the new solution has resulted in increased usability, functionality and performance. User re- sponse has been very positive and shows a great improvement in Findability. Also, VGR has received a search-as-a-service solution that will enable the use of search to support various applications in the fu- ture, e.g. creating a search-driven Intranet being personalised to the users. Finally, as Findwise is sharing the majority of developed components with the open source community, VGR has enabled other Swe- dish regions to benefit for example Halland County Council. Screenshot. The VGR search application gives co-workers fast and easy access to needed infor- mation including the ability to save individual search queries as RSS feeds. About Findwise Findwise helps you to reach your business goals by making information findable. Our impressive track record includes implementing hundreds of search driven Findability solutions that have provided easy access to all desired information, both inside and outside the firewall. Findability by Findwise is all about meeting your various information access needs and maximising business value from search technology investments. Our customers are located in various countries and industries with a common desire to make relevant information available to both employees and customers. We are a vendor independent expert with knowledge and experience from the leading enterprise search technology platforms: Autonomy IDOL, Microsoft (SharePoint and FAST Search products), Google GSA, IBM ICA/OmniFind, LucidWorks Enterprise and Apache Lucene/Solr (Open Source). We take pride in offering a large number of unique search related skills in areas such as usability, linguistics, information management and security. By combining our technical expertise and unique skills we can help you avoid the common pitfalls, tailoring a Findability solution to meet the needs of your organisation, today and in the future. Will you be next to benefit from Findwise expertise? Drottninggatan 5 Sveavägen 28-30 Valkendorfsgade 13 A, 1. sal Brugata 1 411 14 Göteborg 111 34 Stockholm 1151 København K 0186 Oslo Sweden Sweden Denmark Norway +46 31 288 400 +46 8 213 600 +45 6180 9540 +47 97 767 606Findwise | www.findwise.com | info@findwise.com 2012-08-14 v. 2.3