C O M M I T M E N T T O VA L U E
2005 Annual Report
“We need to be smart about energy delivery
and customer service. By listening to our
customers, we strive to meet their needs
economically and efficiently.”
Larry Borgard, President and Chief
Operating Officer – Energy Delivery,
Wisconsin Public Service
2 WPS Resources Corporation
At A Glance
4 Letter to Shareholders
10 Commitment to Value
20 Forward-Looking Statements
21 Management’s Discussion
55 Consolidated Statements
“Our commitment, when it comes
Statements of Common
to generating power, is to provide
customers with energy that’s
always there, at a price that’s 58 Consolidated Statements
reasonable, and safely within of Cash Flows
environmental standards. We focus
60 Notes to Consolidated
on using demonstrated technology
to ensure that we can follow
100 Report of Independent
through on that commitment.”
101 Financial Statistics
President and Chief Operating
Officer – Generation, 102 Board of Directors
Wisconsin Public Service
104 Investor Information
C O M M I T M E N T T O VA L U E
WPS RESOURCES CORPORATION
Year Ended December 31 2005 2004 Change
Consolidated revenues – nonregulated (Millions) * $5,438.5 $3,658.8 48.6
Consolidated revenues – utility (Millions) 1,524.2 1,292.0 18.0
Margins – nonregulated (Millions) * 224.3 138.7 61.7
Margins – utility (Millions) 717.5 720.1 (0.4)
Income before cumulative effect of
change in accounting principles (Millions) * 162.1 142.8 13.5
Income available for common shareholders (Millions) 157.4 139.7 12.7
Earnings per average share of common stock
Income before cumulative effect of
change in accounting principles – basic * $4.15 $3.74 11.0
Income before cumulative effect of
change in accounting principles – diluted * 4.11 3.72 10.5
Income available for common shareholders – basic 4.11 3.74 9.9
Income available for common shareholders – diluted 4.07 3.72 9.4
Dividends per share $ 2.24 $ 2.20 1.8
Book value per share 32.76 29.30 11.8
Common stock price at year end $55.31 $49.96 10.7
Shares outstanding at year end (excludes treasury
stock and shares in deferred compensation trust) 39,807,407 37,259,553 6.8
Total assets (Millions) $5,455.2 $4,376.8 24.6
* Refer to Management’s Discussion and Analysis for an explanation of changes from prior year.
CASH FLOW SUMMARY
Year Ended December 31 2005 2004 2003
Net cash operating activities * $ 62.4 $230.8 $ 59.2
Net cash investing activities * (73.9) (315.0) (247.4)
Net cash financing activities * (0.8) 73.5 195.6
Change in cash and cash equivalents * $ (12.3) $ (10.7) $ 7.4
* Refer to Management’s Discussion and Analysis for an explanation of changes from prior year.
2005 EARNINGS BY SEGMENT (Millions)
Electric Utility $ 64.2
Gas Utility 13.2
WPS Energy Services 74.1
Total Earnings $157.4
1 WPS RESOURCES CORPORATION
AT A G L A N C E
WPS Resources Corporation
WPS Resources Corporation
is a holding company
Green Bay, Wisconsin.
products and services
in both regulated Wisconsin Public
energy markets. Upper Peninsula
WPS RESOURCES CORPORATION 2
WISCONSIN PUBLIC SERVICE CORPORATION UPPER PENINSULA POWER COMPANY
Established in 1883. Established in 1884.
Regulated electric and natural gas utility. Regulated electric utility.
Operates in northeast and central Wisconsin and an adjacent portion Operates in primarily rural countryside covering 10 of the 15 counties
of Upper Michigan (see map at left). in the Upper Peninsula of Michigan (see map at left).
2,310 employees. 165 employees.
Serves 424,615 electric and 307,540 natural gas customers. Serves 52,167 electric customers in 99 communities.
Provides electric and natural gas products and services to residential, Provides electric energy to 37 wholesale customers.
farm, commercial, and industrial customers. Also provides electric ■ Main industries served are forest products, tourism, and
power to wholesale customers. small manufacturing.
■ Electric operations accounted for 64% and natural gas operations ■ Electric revenues are comprised of 77% retail sales and
accounted for 36% of 2005 revenues. 23% wholesale sales.
■ Electric revenues are comprised of 90% retail sales and 10%
■ Electric generating capacity based on summer capacity ratings is
■ Wisconsin customers accounted for 97% and Michigan customers
77.6 megawatts. A peak demand was reached on December 19,
accounted for 3% of 2005 revenues.
2005, with a system demand of 147.2 megawatts.
Facilities ■ Electric property includes 3,070 miles of electric distribution lines.
■ Electric generating capacity based on summer capacity ratings is 1,861.1
megawatts, including share of jointly owned facilities. A peak demand was
reached on August 2, 2005, with a system demand of 2,349 megawatts.
■ Electric property includes 21,029 miles of electric distribution lines, 92%
of which are operated at 24.9 kV.
■ Gas property includes 7,579 miles of gas main, 70% of which is plastic
main, and 86 gate and city regulator stations.
WPS ENERGY SERVICES, INC.
In 2005, WPS Energy Services and WPS Power Development combined Products and Services
to create a single organization to better serve customers and capitalize ■ Provides individualized energy supply solutions, structured products,
on opportunities in the marketplace. The integration of the generating
and strategies that allow customers to manage energy needs while
and marketing businesses are yielding results in streamlined operations,
capitalizing on opportunities resulting from deregulation.
improved efficiencies, synergies between operating units and an integrated
■ Provides natural gas, electric, and alternate fuel products, real-time
business focus. Improved results are reflected in better service to customers
energy management services, energy utilization consulting,
and an enhanced bottom-line.
and project development and management.
Business ■ Provides market management services and optimization of energy
■ Established in 1994. assets in the competitive marketplace.
■ Patented DENet ®and eMiner ™ computer technology allows customers
Diversified nonregulated energy supply and services company, which ■
also owns and operates various nonregulated electric generation facilities to monitor and manage their energy usage.
and a minority interest in a synthetic fuel facility. ■ Provides engineering and management services and operations and
■ Principal energy marketing operations include Illinois, Maine, Michigan, maintenance services.
New York, Ohio, Texas, Virginia, and Wisconsin in the United States and ■ Generation areas of expertise include cogeneration, distributed generation,
Alberta, Ontario, and Quebec in Canada. Subsidiaries own and/or operate generation from renewables, and generation plant repowering projects.
energy assets in Maine, New York, Oregon, Kentucky, Pennsylvania, and
Wisconsin, as well as electric generation facilities in New Brunswick, Facilities
Canada (see map at left).
■ 74 megawatts of hydroelectric and diesel generation facilities in
■ Provides retail and wholesale products in nonregulated energy markets the state of Maine and in New Brunswick, Canada.
in the United States and Canada.
■ 503 megawatts of primarily coal-fired generation facilities in Pennsylvania.
■ Develops nonregulated assets and provides electric power
■ 259 megawatts of combined cycle and fluidized bed generation
facilities in upstate New York.
■ 423 employees.
■ 50-megawatt cogeneration facility in Combined Locks, Wisconsin.
Market ■ 53-megawatt coal-fired generation facility in Cassville, Wisconsin.
■ Operates in the retail and wholesale nonregulated energy marketplace. ■ A minority interest in a synthetic fuel facility located in Kentucky.
■ Emphasis is on serving aggregated residential and small commercial, ■ Landfill and wood waste gas generating facilities in Wisconsin
large commercial, industrial, and wholesale customers in the United States and steam boilers in other states.
■ 3 billion cubic foot natural gas storage facility in southeast Michigan.
■ Geographic footprint includes services to the northeast quadrant of the
United States and adjacent portions of Canada, and also includes services
targeted toward energy intensive regions of Texas and Alberta, Canada.
WPS RESOURCES CORPORATION 3
Larry L. Weyers,
Chairman, President, and
Chief Executive Officer of
WPS Resources Corporation
D E A R F E L LO W S H A R E HOL D E R S
Over the past year natural disasters tested our country’s fortitude and created an
unstable oil market and high energy prices. However, it was uplifting to see Americans
pull together to assist those whose lives were devastated by loss. Working together,
Americans are recreating value that was destroyed and creating new value for their
countrymen. That is our strength.
At WPS Resources Corporation we are taking steps to provide outstanding value to
shareholders, customers, employees, and communities. We are committed to value—
creating it, protecting what exists, and providing it to others. Let’s take a closer look
at what this commitment means.
4 WPS RESOURCES CORPORATION
Creating Value by Growing
Proposed Natural Gas Distribution Operations Acquisition
our Utility Investments
Minnesota Proposed Acquisition
At WPS Resources we know customers value our ability to Michigan Proposed Acquisition
ensure that they have adequate supplies of low-cost, reliable, Wisconsin Public Service Corporation
Upper Peninsula Power Company
environmentally-friendly energy. We are investing hundreds of
millions of dollars in our utility infrastructure to make certain
these needs are met. These investments will also provide
competitive returns to our investors.
Construction of our Weston 4 generating facility began in
October 2004. This is a 500-megawatt, state-of-the-art coal-
fired facility in central Wisconsin. We will invest an estimated
$549 million in Weston 4. We will own approximately 70 percent
of the facility and be the operator. Our partner, Dairyland Power
Cooperative, will own the other 30 percent. Commercial
operations are scheduled to begin in 2008.
In addition, we continue to invest in American Transmission
Company’s (ATC) 220-mile transmission line being built between Creating Value with Strong
Wausau, Wisconsin, and Duluth, Minnesota. We will provide an
estimated $61 million for this project between 2006 and 2008.
WPS Energy Services, our nonregulated energy supply and
Wisconsin Public Service is also constructing the line for ATC.
services company, is continuing to deliver strong performance.
The Minnesota portion of the line was completed in early 2005.
Its net income increased by almost 78 percent in 2005, made
Construction of the Wisconsin portion began in August 2005,
possible by providing products that satisfy the unique needs of
and we expect completion of the entire project in 2008.
customers in competitive energy markets. Our long-term financial
We continue to increase our ownership share in ATC. At the goal is for 20 to 30 percent of our earnings to come from
end of 2005, we owned 31 percent of the company and intend WPS Energy Services. Our nonregulated business provides
to continue investing in their construction program, which has earnings diversity for our company rather than depending solely
a capital expenditure budget of $3.4 billion over the 10-year on utility earnings that are somewhat dependent upon the
period ending 2015. The ATC investment is a utility investment regulatory environment and weather.
that provides a good return with reasonable risk.
Creating Value with a
Reduced Risk Profile
We took steps this past year
We took steps this past year to reduce the risk profile of our
to reduce the risk profile
company. We accomplished this in part through enhancement
of our company. of our portfolio strategy. This strategy helps diversify our
investments into regulated and nonregulated energy businesses,
with electric and natural gas product lines sold into retail and
Last year we agreed to acquire natural gas distribution
operations in Michigan and Minnesota. This utility investment
We transferred ownership of the Kewaunee nuclear power
of approximately $558 million, which is subject to post-closing
plant to a larger, more experienced operator while maintaining
adjustments including working capital, will provide stable returns
the right to purchase output from the facility through 2013,
for investors and job opportunities for employees. We expect to
when the current operating license expires. We also have
close on these acquisitions in the first half of 2006.
exclusive rights through 2011 to negotiate with the new
owner to extend our purchasing rights should the operating
We believe that each of these investments is a great opportunity
license be renewed.
that will benefit shareholders, customers, and employees.
C O M M I T M E N T TO VA L U E WPS RESOURCES CORPORATION 5
One of the initiatives, which we call “Competitive Excellence,”
is being deployed across our entire enterprise. Competitive
of Our Financial Performance
Excellence strives to eliminate work that does not provide
value for our customers. This creates more efficient processes,
WPS Resources Corporation
improves the effectiveness of our employees, and reduces costs.
Revenues Net Income
Another major cost-reduction initiative is our focus on
improving project management skills. Our goal is to complete
$6,962.7 $6,000 $150
every project on schedule, within budget, and with the
$4,950.8 functionality we expect. We are accomplishing this by following
defined project management procedures, using state-of-the-art
$2,000 $50 project management tools, and ensuring that we have well-
trained, experienced project managers assigned responsibility
for our projects.
2004 2005 2004 2005
Basic Earnings Market Capitalization
Creating Value with Financial Strength
(Per Share) (Millions)
Success in the challenging business environment we face today
requires financial strength. WPS Resources recognizes the
importance of financial strength in the eyes of stakeholders,
and we protect and build upon this strength in several ways.
Our balance sheet is strong, with 52.4 percent equity in our
capital structure at year end. We sold 1.9 million shares of
common stock in November, which increased the equity
2004 2005 2004 2005
component of our balance sheet. We anticipate issuing up to
2.7 million additional shares in 2006 under a forward-sale
agreement we have with an investment bank, which we arranged
with our planned natural gas distribution acquisitions in mind.
WPS Energy Services reduced its risk profile by selling emission
allowances allocated to the Sunbury generation plant. Proceeds
We also increased our credit facilities by entering into five-year,
received enabled Sunbury to eliminate its nonrecourse debt
unsecured, revolving credit agreements totaling $615 million.
obligation, which provides greater flexibility as WPS Energy
WPS Resources has a $500 million agreement and Wisconsin
Services evaluates its options for the future of this plant,
Public Service has a $115 million agreement.
including closure, retention and operation during favorable
economic periods, or divestiture. WPS Resources continues to offer dividends on which investors
can rely. We paid dividends for the 65th consecutive year and
WPS Energy Services also protected a portion of its synthetic
increased our quarterly dividend for the 47th consecutive year.
fuel tax credits against phase outs that could be triggered by
the rising cost of oil. We delivered a 15.2 percent total shareholder return for our
investors who reinvested their $2.24 in dividends per share and
Risk reduction is part of our long-term strategy and, by taking these
held their WPS Resources common stock from December 31,
steps in 2005, we made considerable progress toward that goal.
2004, through December 31, 2005.
Our credit ratings for debt obligations remain among the best
Creating Value Through in the industry, with an “A1” from Moody’s and an “A” from
Cost Reductions Standard & Poor’s. This is a major accomplishment in view of the
cash requirements of our construction and acquisition initiatives.
This past year we began several major initiatives to reduce future
costs of our products for customers. This will aid us in fulfilling
Corporate governance has garnered more attention since the
our corporate mission, which is “To provide customers with the
advent of Sarbanes-Oxley, and we have responded by improving
best value in energy and related services.”
6 WPS RESOURCES CORPORATION
our governance structure and operations. Our results are very cost of energy for our customers. This past year, the prices of
positive. As of January 1, 2006, Institutional Shareholder gasoline, natural gas, coal, and oil all rose to unprecedented
Services indicated that we have a Corporate Governance levels. WPS Resources and its subsidiaries are determined
Quotient that is better than 95.7 percent of the S&P 400 to provide better protection for our electric and natural gas
companies and 93.4 percent of utility companies. customers from volatile and high prices. We have already taken
steps to strengthen our capabilities and be successful in this
effort. However, we have more to do.
Creating Value with a Strategy
Another challenge comes from the impact we have on our
for the Future environment. We are searching for new ways to protect the
Our strategy is simple. It has proven to be successful for environment. This involves a renewed commitment to energy
many years, and we believe it will create significant value conservation, the use of renewable energy resources, a
for years to come. reduction of emissions from combustion processes, and the
deployment of new and better technologies. You can learn more
First, we will continue investing in quality utility operations and
about our commitment to the environment by reading our 2005
become a stronger regional utility. This aspect of our strategy
Environmental Performance Report, which is available on our
will provide stable returns for investors and job opportunities
Web site at www.wpsr.com, under Investor Information.
We have also faced a changing regulatory environment at
WPS Energy Services. High wholesale prices and regulatory
rulings negatively impacted our ability to grow or even renew
We will continue investing in
existing customer contracts in the Michigan retail electric
quality utility operations and become markets. WPS Energy Services also did not extend an offer to
a stronger regional utility. provide service to electric aggregation programs for the Ohio
cities of Cleveland and Euclid when the contracts expired last
year. We also ended service to direct sign-up electric customers
in the Toledo Edison territory. The decision to exit the Cleveland
and Euclid territories is related to the regulatory changes
Second, we plan to expand the businesses and footprint of
adopted by the Public Utilities Commission of Ohio, which
WPS Energy Services. Our focus remains on the northeast
makes it more difficult to provide competitively priced power in
quadrant of the United States and adjacent portions of Canada,
that market area. At the same time, we have made progress in
as well as other markets where we can leverage our existing
expanding our retail electric activity in other markets by offering
capabilities. For instance, we are entering the Texas retail
products to customers in Illinois and establishing a retail
electric market, which is a thriving, liquid market. We already
electric operation in Texas.
have Houston operations serving natural gas producer
customers, and we will expand these operations to offer
electricity to commercial and industrial customers.
The third leg of our strategy is asset and portfolio management
Long-Term Financial Goals
across the entire enterprise. Our goal is a portfolio of energy
and energy-related investments that manages our risk profile
■ Provide investors with a solid return on their investments.
through diversity. We will manage assets to provide our targeted
■ Grow our earnings per share from continuing operations
returns. This may include the acquisition of new assets, the
at 6 to 8 percent on an average annualized basis.
divestiture of existing assets, or modification of the operations
of certain assets.
■ Achieve 20 to 30 percent of our earnings from our
nonregulated energy supply and services company.
Creating Value by Managing ■ Manage the risk profile of our business portfolio.
the Challenges ■ Continue our growth in the annual dividend paid.
As always, WPS Resources must address numerous challenges
for continued success. One of those challenges is the rising
C O M M I T M E N T TO VA L U E WPS RESOURCES CORPORATION 7
Creating Value with
returns on investment
Basic Earnings Per Common Share
Customers rely on us to provide for their energy needs around the
clock, every day. Meeting their needs requires dedicated and diligent
employees willing to go the extra mile.
As evidence of our commitment to reliability, this past summer we
met ten new electric system demand peaks. This resulted in an
overall increase in peak demand of more than 8 percent.
This is just one example of the operational excellence our employees
provide. Other organizations have recognized our success with a
number of awards we received in 2005, including the following:
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005
■ The United Way of Brown County, Wisconsin, presented
WPS Resources with the Outstanding Corporate Support Award.
Dividends Per Common Share
■ The Wausau Region Chamber of Commerce Cornerstone Award
was presented to Wisconsin Public Service for its support of small
business, economic development, and community involvement
efforts in Wausau and Marathon County, Wisconsin. (April 2005)
■ The National Arbor Day Foundation named Wisconsin Public
Service a Tree Line USA utility for the tenth year and Upper
Peninsula Power Company a Tree Line USA Utility for the second
year. The program recognizes energy companies with a dedicated
commitment to quality tree care, tree planting, and public
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 education. (April 2005)
■ Wisconsin Public Service was named “Communicator of the Year”
in May 2005 by Utility Communicators International.
Cumulative Total Return*
■ Mergent, Inc.** named WPS Resources a Mergent Dividend
Achiever™ in 2005, an honor shared with only 3 percent of United
States-listed dividend-paying companies, for consistently delivering
dividend increases to shareholders, for at least the past ten years
or longer. We tied for eighth place by increasing dividends for 46
consecutive years. (June 2005)
The 2005 J. D. Power and Associates electric and natural gas
customer satisfaction studies indicated that Wisconsin Public
Service achieved an overall satisfaction ranking within the Midwest
$0.00 of fourth (out of 19 utilities) in the electric study and fifth (out of
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005
20 utilities) in the natural gas study. J. D. Power and Associates
Equivalent average annual return of 11.16%.
classified Wisconsin Public Service as an “All Time Best
* Assumes $100 investment in common stock at year-end 1995
and all dividends reinvested quarterly. Cumulative total return
Residential Electric Performer” because we ranked in the top
for the ten-year period is equivalent to an average annual
return of 11.16%.
quartile nationally over a seven-year period—an indication of
Wisconsin Public Service’s strong record of performance. (July
and September 2005)
** Mergent’s Dividend Achievers®and Dividend Achievers™ are trademarks of Mergent, Inc.
8 WPS RESOURCES CORPORATION
■ Standard & Poor’s named WPS Resources to its High employees and retirees can be found lending a hand. Their
Yield Dividend Aristocrats Index. This index measures the contributions of thousands of volunteer hours and millions of
performance of the 50 highest dividend-yielding stocks in dollars in benevolent gifts enrich and sustain communities. For
the S&P Composite 1500 that have followed a dividend policy more information about our commitment to communities, please
of consistent annual increases for at least 25 consecutive see our 2005 Community Report, which is available on our Web
years. (November 2005) site at www.wpsr.com, under Investor Information.
■ The 2005 MastioGale customer satisfaction survey listed
WPS Energy Services fourth out of 38 in overall customer
Creating Value with
satisfaction and fourth in the regional energy marketer
category. Since first appearing in the survey in 1999,
In addition to having skilled, compassionate employees, I am
WPS Energy Services’ customers have consistently rated it
fortunate to have a talented and capable management team at
in the top 10 in MastioGale’s customer satisfaction ratings.
WPS Resources and all of our subsidiaries. The people who
A new feature of the 2005 MastioGale study, the Customer
make up this management team are invaluable to our success.
Value Index score, combines price and customer satisfaction
Once again, there were changes in this team.
rankings into a single rating of the company. WPS Energy
Services finished second in the Customer Value Index.
■ Gary Erickson is moving from President of Upper Peninsula
Power Company to become the President of our new natural
gas subsidiary in Michigan.
Customers rely on us to provide Chuck Cloninger, Assistant Vice President - Operations and
Engineering for Wisconsin Public Service, has been named
for their energy needs around the clock,
President of our new natural gas subsidiary in Minnesota.
■ Neal Siikarla, Vice President of WPS Resources, retired.
This year we will have many new employees joining our ranks in
Michigan and Minnesota. I welcome each and every one of you
■ Forbes magazine designated WPS Resources as the utility
to the WPS Resources team. You are a great addition.
industry’s “Best Managed Company in America” in its January 9,
2006, issue. In 2005, the efforts of our management team and the employees
who support them resulted in another successful year. Our hard
■ The Wall Street Journal ranked WPS Resources sixth among
work and achievements were recognized by many. My thanks to
44 electric utilities in five-year average total shareholder returns
all employees for their role in bringing about this success and
for 2005 with a 14.1 percent average. (February 27, 2006)
providing value to our shareholders, customers, and communities.
■ FORTUNE magazine designated WPS Resources Corporation I’m proud to be a part of the WPS Resources team.
as the most admired energy company on its prestigious
I also want to thank our shareholders and customers for their
2006 list of “America’s Most Admired Companies” in its
continued support through a year full of uncertainty. We
March 6, 2006, issue.
appreciate the trust placed in our company and our ability to
create and deliver value in challenging times. You have my word
Creating Value for Communities that you can count on WPS Resources’ commitment to value as
we head into the future.
At WPS Resources we have a strong commitment to the
communities we call home. Each year employees and retirees With Warmest Regards,
invest time, talent, and resources to help improve the quality of
life in their neighborhoods.
Our employees and retirees can be found enthusiastically Larry L. Weyers
helping out wherever there are charitable needs in their Chairman, President & CEO
particular communities. From teaching second graders to
March 6, 2006
volunteering with the local Habitat for Humanity, WPS Resources’
C O M M I T M E N T TO VA L U E WPS RESOURCES CORPORATION 9
“UPPCO is a relatively
small company with a deep
commitment to its customers,
who are often our friends
and neighbors. Our focus on
efficient, prompt, quality service
is a natural extension of those
close community relationships.”
Operations Manager at
Upper Peninsula Power
C O M M I T M E N T TO VA L U E
Concern about rising energy costs dominated the public consciousness in 2005.
From the gasoline pump to the natural gas meter, customers experienced the
far-reaching effects of volatile market conditions and rising prices.
The people of WPS Resources Corporation share our customers’ and other
stakeholders’ growing concern. The challenges of the 2005 energy market have
made it even more critical to proceed with a clear, compelling commitment to
value—value achieved through both our strong utility base and our strategically
focused nonregulated energy business.
10 WPS RESOURCES CORPORATION
Value to Customers Transmitting Value
Part of WPS Resources’ long-term strategy to serve customers
Every day, enterprise-wide, the nearly 3,000 employees of
reliably at competitive prices is to pursue cost-effective changes
WPS Resources show their personal commitment to offering
to the electric system. An important step in this strategy unfolded
measurable value—to our customers, to the communities
as MISO implemented a new energy market on April 1, 2005.
we serve, to our shareholders, and to each other.
In MISO’s new energy market, less costly generation output
As we reflect on the year, we invite you to weigh the value
is dispatched and transmitted before more costly energy is
of our commitment for yourself.
brought online. The goal is to provide electric utility customers
throughout the region with access to economically priced energy.
Peak Performance Drives Reliability
One of the most important measures of our value is our ability
With continued improvements, MISO has the potential to
to deliver reliable power during adverse conditions.
decrease energy costs. For example, MISO’s efforts to develop
a single electric transportation rate for the entire Midwest, a
Throughout 2005, reliability was continuously tested and
joint market with transmission organizations in the eastern
expectations met. This was due to the commitment of
United States, and updated systems can further reduce the
employees system-wide, from the energy supply supervisors
delivery cost of electricity.
who managed the logistics of meeting peak electric load to
veteran dispatchers who deployed line crews in response to
Key to ensuring access to the benefits of MISO’s energy market
is expansion of the transmission infrastructure within and
across state boundaries—eliminating congestion so more
Driven by wave after wave of sultry summer weather, a
economically priced energy can be imported across state
sequence of successive peak usage days pushed demand at
lines. Because we operate in an area that experiences more
both Wisconsin Public Service Corporation and Upper Peninsula
than 500 hours of transmission congestion annually, we
Power Company, our regulated utilities, to record levels.
are encouraging both American Transmission Company (the
During one hour on August 2, 2005, Wisconsin Public Service transmission owner in our region) and MISO (the operator of
customers used a record 2,349 megawatts of electricity— that system) to act with greater urgency to provide a system that
making it the tenth record-breaking day of peak electric use in can meet emerging needs with cost-competitive energy pricing.
2005 alone. Upper Peninsula Power reached a peak demand
as well, at 147.2 megawatts on December 19.
To meet this intense demand, the energy supply group worked
Demand for energy in our region
closely with its generation facilities and the Midwest
Independent System Operator (MISO)—a regional transmission
continues to climb.
organization—to deliver the available energy resources and
meet each of the new peaks. To manage costs, measures were
taken to ensure that the maximum output could be attained
from the existing generation fleet and, when necessary, to
reduce system load via customer load reduction programs. In Pilot Programs Have the Potential
addition, contractual resources were evaluated in terms of cost to Generate Savings
and accessed as needed to support our energy portfolio. Through innovative pilot programs, we continue looking for ways
to increase value for customers who seek to manage energy
Demand for energy in our region continues to climb. Our efforts
costs. Led by the Customer Solutions Development team,
to build resources for future energy needs, along with efforts by
Wisconsin Public Service has infused new cost-management
regional and local transmission organizations, are progressing.
possibilities into the consumer and business markets.
Until these projects are complete, our employees will continue
working through unusual challenges in an effort to provide
Most recently, our development team has turned its focus to
adequate power from the MISO energy market at a fair cost for
an innovative energy-saving option for customers. The team
is piloting a Thermostat Load Reduction Program, which uses
new “smart technologies” to create energy savings.
C O M M I T M E N T TO VA L U E WPS RESOURCES CORPORATION 11
Programmable thermostats with automated paging units are customer service. Our utilities increased the promotion of
installed for a test group of customers in the Wisconsin Public flexible payment options such as Budget Billing, which allows
Service area for use during summer’s peak energy-use periods. customers to pay average monthly bills, eliminating seasonal
Temperature settings are controlled automatically by the utility, lows and highs.
with cooling points adjusted to reduce energy use during peak
When circumstances made it difficult for customers to pay
times of electric demand. Test participants can also self-
their bills, our customer service representatives negotiated
manage their thermostat or override the utility’s settings by
extended pay plans based on the customers’ ability to pay. In
visiting a special Web site.
some instances, customer assistance advisors provided these
The technology provides an alternate solution to help lower customers with information on weatherization, conservation, and
cumulative load, especially on peak demand days. other payment assistance options, such as the Federal Home
Heating Assistance programs, the Keep Wisconsin Warm fund,
Concern for Customers Drives Solutions
and local organizations such as the Salvation Army.
Concern for customers as heating costs continue to rise has
Gift Certificates Warm Holiday Giving
generated new and better ways for our customers and our own
companies to control the cost of energy. As temperatures dipped in early winter, the popularity of our
energy gift certificate program heated up. The certificates,
available to both Wisconsin Public Service and Upper Peninsula
Power customers, provided a warm and practical way for gift
Concern for customers givers, especially during the holiday season, to ease the pinch
has generated new and better ways to on others’ energy budgets.
control the cost of energy. Friends and families of utility customers purchased a record
3,121 certificates in the fourth quarter of 2005—a 70 percent
increase over the same quarter in the previous year—making
it the most successful program year ever. The gift certificates
Throughout the year, we asked, “What can we do to provide
could be used on natural gas and electric bills.
the lowest possible cost, given market conditions? How can we
Lift-Off in Houston
help customers make wise decisions and manage their energy
dollars? How can we assist customers on low or fixed incomes WPS Energy Services, WPS Resources’ nonregulated energy
who are having difficulty paying their bills?” services company, continues bringing competitive new choices
to communities in nonregulated energy markets. In 2005,
The answers came in many forms.
WPS Energy Services expanded its product offerings to the state
of Texas with the opening of a Houston Service Center. Expected
Tools to Understand Costs and Control Energy Use
to be fully operational in the second quarter of 2006, the office
To help customers stretch their energy dollars, Wisconsin Public
will be staffed by retail electric marketing specialists.
Service launched an informational campaign via the Web and
Experienced energy traders are also joining the team to help the
other media. This alerted customers to energy costs affecting
Gulf region’s independent natural gas producers market their
the heating season, offering online tools to help them
supplies, bridging the gap between producers and consumers.
understand their energy use, as well as outline preventive
measures they could take to lower costs.
Award-Winning Value Online
Throughout WPS Resources, a paradigm shift is having a
The campaign—with the tagline “Log On. Learn More. Use
profound effect on value. The growing use of Web-based
Less.”—promoted a range of cost-management ideas, from
solutions is delivering value to busy customers, offering 24/7
“quick fixes” such as lowering thermostats and simple
access to information and resources, contact options, energy-
maintenance, to the purchase of more energy-efficient
management tools, and more. In 2005, the Wisconsin Public
appliances. A feature on our Web site even helps them
Service and Upper Peninsula Power Web sites together hosted
forecast their energy costs.
more than 1,000,000 visits—a 52 percent increase over 2004.
Payment Options and Assistance
The Wisconsin Public Service Web site contains helpful
As the year unfolded, providing help with monthly energy
information about a host of issues. Our “For Farms” area
bills became increasingly more critical as a component of
12 WPS RESOURCES CORPORATION
“We’ve received more calls than usual this
winter from customers who are having trouble
paying their bills. I work with a lot of small
businesses that are really stretched to absorb
the higher energy costs. Their operating
budgets are pretty tight. I want to help them
find a way to work through this difficult time.”
Andy Summers, Credit Management
Coordinator at Wisconsin Public Service
“The challenge of natural gas
rate design is to balance the
cost of providing our customers
with world-class service while
maintaining a reasonable rate
for that service.”
Les Nishida, Supervisor of
Gas Rates for Wisconsin
C O M M I T M E N T TO VA L U E WPS RESOURCES CORPORATION 13
“What’s different about building the Weston 4 plant is
the involvement we’ve asked for from the people who will
be operating the plant on a daily basis. It’s just one way
we’re ensuring that this plant will operate reliably for the
next 50 years.”
Jeff Jensen, Director of Energy Supply Projects
for Wisconsin Public Service
14 WPS RESOURCES CORPORATION
of the site is a case in point. Enhanced Web pages for farm NOx emissions result from burning coal. The proposed project
customers deliver farm-specific energy tools and information, includes not only new equipment, but structural modifications,
including online calculators to assess power use and energy alterations to existing equipment, and enhanced instrumentation
savings of various technologies. Information is also available and controls to monitor the upgraded system.
on our Farm Rewiring Program, including grant and financing
While the plant meets current environmental requirements,
resources, safety information, stray voltage information, and
the new emission-control technologies will reduce emissions
links to farm-related sites.
further than required by new standards.
Upper Peninsula Power expanded www.uppco.com to help small
business owners deal with rising energy costs. Featuring helpful
During construction of the new Weston 4 power plant, near
online Equipment Buying and Maintenance Advice, the site
Wausau, Wisconsin, Wisconsin Public Service, with assistance
addresses the nuts-and-bolts issues of purchasing and
from a company called WasteCap, is undertaking the largest
maintaining the best heating, cooling, and lighting system
construction waste reduction and recycling program in
equipment. Simply by logging on and learning more, businesses
Wisconsin to date.
can drive more efficiencies through the systems that account
for the lion’s share of their energy bills.
WPS Energy Services now offers real-time power data through
the Energy Manager portion of its Web site (www.wpsenergy.com).
Better data means better decisions
As regional transmission organizations and utilities provide
for our customers.
financial incentives for customers to reduce their energy demand
during peak pricing periods, up-to-the-minute pricing data
becomes more important for customers. The new Power Price
Analyst component of the Energy Manager provides day-ahead,
hour-ahead, and real-time prices for a variety of electric power Thanks to the shared ingenuity of employees and our construction
markets. Customers can display the information in graphical, partners, 85 percent of all waste building materials generated
tabular, or spreadsheet formats to suit their needs. This new during construction of the plant have been recycled—nearly
feature reflects the company’s belief that better data means 3,500 tons of materials since the project’s beginning in 2005.
better decisions for our customers.
Together, we pitched in and creatively found ways to reuse
materials from scrap metal to wood, cardboard to asphalt. More
Value to Communities than 2,000 tons of rock and reclaimed materials were used in
constructing roadways, and 15 tons of drywall scrap was used
Throughout WPS Resources, we are committed to bringing
on nearby farmland as a soil additive.
value to the communities we serve, balancing global vision
with local responsibility. What has been the value of the project? To date, we have
achieved a dollar savings of $182,000 in materials. We have
Our commitment is evident through wise decisions on issues
also diverted approximately 500 dumpsters’ worth of waste
that impact the world in which we live and work. We develop
from Wisconsin’s landfills. Ultimately, the true value of the
programs that add to the quality of life, serve with dedication,
project is our reduced impact on the environment.
and act with concern for the environment.
Proactive Emissions Reductions
Value to Employees
Value means going beyond basic compliance requirements for
the greater good, acting prudently and proactively to reduce How is value created? It begins with the people of
emissions. In line with this belief, Wisconsin Public Service has WPS Resources, a concept inherent in our vision of
applied to state utility regulators to retrofit new emission-control “People Creating a World-Class Energy Company.”
equipment on the Weston 3 power plant near Wausau, Wisconsin.
To cultivate and sustain a culture of value, we first actively
If approved, the $7.5 million upgrade will reduce nitrogen create value for our employees, offering them opportunities
oxide (NOx) emissions by 40 percent from existing levels. to learn, grow, and contribute to the business.
C O M M I T M E N T TO VA L U E WPS RESOURCES CORPORATION 15
Our collective effort remains a powerful way to achieve our Collaborative Safety
corporate mission to “Provide Customers with the Best Value We strongly believe in forming strategic partnerships and
in Energy and Related Services.” involving outside stakeholders in the value process.
Cultivating World-Class Talent In a collaborative new program, contractors, trade unions,
It takes world-class people to create world-class value. workers, agencies, and other stakeholders working on the new
Weston 4 power plant came together to sign a partnership
Continuous learning and education drives the performance we
agreement with the Occupational Safety and Health
need as we ask our workforce to stretch their competencies
and expand their roles in pursuing excellence.
This new model for safety transforms the role of OSHA from
Increasingly, we’re deploying electronic learning options with
an “enforcer” into a valued resource with a vast wealth of
our employees. This flexible medium allows WPS Resources
knowledge and experience. The program allows OSHA and its
to offer a wide range of training opportunities to geographically
partners to work together to assess areas of mutual concern,
dispersed employees. They can self-manage the process
identify potential hazards, agree upon individual responsibilities
and learn whenever and wherever it fits their needs. Career-
and tactics to meet performance measures, and resolve safety
development benefits such as tuition reimbursement and
issues that arise.
interest-free educational loans encourage learning throughout
an individual’s career. It’s a shared focus built on our mutual concern for sending our
employees and partners home healthy every day.
We’re deliberate about cultivating new leaders, providing a
range of tools from mentoring programs to educating emerging
leaders in competencies such as conflict management and
Value to Shareholders
strategic thinking. Using talent-management tactics such as
Throughout 2005, WPS Resources maintained a strategic
succession planning, we proactively manage transitions within
value focus through savvy asset management. We continued
to acquire and dispose of assets, or modify the operations
of assets, in a manner that enhanced earnings, mitigated
risk, balanced our energy portfolio, and achieved regulated
and nonregulated growth.
Increasing value became
The addition of natural gas distribution operations in Michigan
a compelling responsibility.
and Minnesota, expected to close in the first half of 2006, will
transition WPS Resources to a larger, stronger regional energy
company. When the acquisitions are complete, WPS Resources
will serve roughly 660,000 natural gas customers through its
As demographics change and our customers and the labor regulated utilities, with annual gas throughput of 189 billion
pool become increasingly diverse, our diversity initiatives cubic feet.
add value throughout the organization. We actively engage
Creative Approach Offers New Paradigm
the differences that define each individual. This richness
Providing value through customer service must remain a focus
of perspectives expands our ability to create, innovate, and
during times of rapid growth. We studied many options for
meet customer needs.
providing customer care and related information technology
Finally, as management of health care costs becomes a key services (including call handling, billing, payment processing,
cost issue for our employees personally, as well as for the and dispatching) to our future Michigan and Minnesota
organization, we stress preventive care for self and family. customers. We performed this analysis to ensure we would
Health and wellness partnerships, like our health risk maximize not only their service, but also the effectiveness of
assessment program with a local healthcare leader, strive our current resources and the value our shareholders receive.
to help employees make healthy choices in diet, exercise, After carefully considering the costs and benefits of the options
and early detection of disease. before us, we decided to work with a highly respected,
experienced customer care provider for these services.
16 WPS RESOURCES CORPORATION
“My role is to sell our organization to students, career
centers, campus organizations, clubs, and professors. It’s
really very easy, and my excitement for this organization
really shows. I truly feel that we are world class, and we are
recruiting world-class individuals to join our organization. The
key is building relationships, not only with students, but with
the centers of influence that revolve around the students.”
Corporate Recruiter for Wisconsin Public Service
C O M M I T M E N T TO VA L U E WPS RESOURCES CORPORATION 17
“One of our Competitive Excellence
goals is to involve every leader in
lean improvement so we can create
sustainable change to the ‘way of life’
at our nonregulated entities. I spend
a lot of time talking with the leaders,
asking them about their plans, what
they’re doing to incorporate lean
principles, and how we can build on
the momentum of change to achieve
our Competitive Excellence goals.”
Ann Farrell, Director of
at WPS Energy Services
“My group’s mission is to develop an energy asset
portfolio that maximizes economic value to the
company and its shareholders. We work to
optimize our current assets and look at creative
ways to develop new assets, such as projects that
enhance customer value, lower production costs,
or produce renewable energy.”
Asset Development Manager
at WPS Energy Services
18 WPS RESOURCES CORPORATION
This approach will provide a scalable, efficient way to deliver Lean Thinking Leads the Way
customer care, and allow us to continue concentrating on core to Competitive Excellence
business processes during the transition. It’s a new paradigm In 2005, increasing value became a compelling
for our utility business in terms of serving customers. We look responsibility across the enterprise through our new
forward to the learning our employees will gain, and the benefits Competitive Excellence initiative.
for our customers, the company, and our shareholders.
The program grew out of increasing costs and conversations
Creating Powerful Synergies Between with customers, who shared concerns about how rising costs
Generation and Marketing were impacting their competitive stance. These customers
Creating powerful new synergies between our nonregulated challenged us clearly: “What are you doing to control costs?”
generating and marketing businesses in 2005, WPS Resources
Based on the Lean Enterprise philosophy, Competitive
combined its subsidiaries WPS Energy Services and WPS Power
Excellence is a process approach that gives employees the
Development which now operate under an integrated business
tools and knowledge to eliminate waste and work more
focus that better drives operational efficiency and competitive
efficiently. Through the program, we’re examining how value
advantage in the nonregulated market. WPS Energy Services
is delivered in key business processes and outlining areas
owns and operates about 939 megawatts of nonregulated
of individual employee control and ownership.
generation assets, including natural gas, hydroelectric, coal,
and alternative energy facilities. Employees are exploring how their work connects with the work
of others, creating agreed-upon standards of performance, and
Nonregulated Marketplace Energizes Return
identifying operational improvements that affect value up and
Rapid expansion of WPS Energy Services’ infrastructure is
down stream. Any practices that are barriers to value, keeping
paving the way for continued growth and solid earnings.
us from being a lean and agile organization, are identified and
One rising star is our Asset Management and Portfolio resolved. In the end, we permanently reduce costs.
Optimization capability. Now in its third year, this area is
responsible for managing risk and maximizing returns for the
entire portfolio of nonregulated generation assets, wholesale
WPS Resources energized
customers, and retail sales. The team has generated strong
people, resources, and new ways of
performance throughout 2005 and is helping our integrated
business lines in the nonregulated energy marketplace capture
working to deliver value.
economies of scale, deliver clear value to customers, and
capitalize on market opportunities.
Sunbury Operates for Maximum Return
The Value of Our Commitment
WPS Energy Services’ Sunbury generation facility, located in
Shamokin Dam, Pennsylvania, benefited from favorable market
As you can see, throughout 2005, WPS Resources energized
conditions in 2005 and the expiration of a fixed price outtake
people, resources, and new ways of working to deliver value in
contract. When the plant was initially purchased in 1999, power
a complex and competitive marketplace. Strong shareholder
from the plant was sold at a predetermined price established in
earnings, engaged community partnerships, and caring
an outtake contract. Now that contract has expired, and the
customer relationships speak volumes about our commitment
plant can truly operate in the open market. In 2005, warmer-
to those we serve.
than-normal weather, higher regional demand for electricity, and
stronger power prices all led to improved profitability at the The many changes we are making to become a leaner
Sunbury plant. organization, grow in both our utility operations and
nonregulated markets, and strengthen our employees’
In line with serving a competitive marketplace, the Sunbury
knowledge base are exciting. When all is said and done, these
plant will be run differently than in the past. Rather than running
efforts all have one thing in common—they are designed to
every day, the plant will operate when it is most economical to
improve WPS Resources’ ability to create value. That is our
do so—normally anticipated to be during the summer or winter
most important task, and we are committed to it.
peak demand periods. This will optimize the plant’s operations
for maximum return.
C O M M I T M E N T TO VA L U E WPS RESOURCES CORPORATION 19