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Putting Employee-Owned                                  iPhones and iPads to Work                                         ...
What will I learn today?> Where are we today?    What are other organizations doing?    Who is paying for it?> What is d...
WHERE ARE WE TODAY?         MORE Webinar Series   © 2011 Fiberlink Communications   3
Over half of all companies support EOD’s today   “What is your firm’s official IT policy for supporting personally owned m...
Who is paying for this?                                   Who pays for mobile data services?                              ...
Do we REALLY need to do this?> Are you feeling the pressure yet?    Only 41% of people in the US carry a smartphone today...
July 21, 2011- Enabling iPhones and iPads in the Enterprise       What is driving the adoption of iOS devices at your orga...
July 7, 2011 - Mobile Device Management in a Post-BlackBerry World      What is the primary reason that your company is mi...
The Platform War Is Over> There will be multiple mobile platforms      iOS      Android      BlackBerry      Windows> ...
What will this mean to IT?> Pressure to support employee-owned devices will only  grow with adoption> The mobility winners...
July 21, 2011 - Enabling iPhones and iPads in the Enterprise          How does your company currently manage iOS devices? ...
BYOD – Are you ready?> Market forces are driving changes in how Technology  is adopted and used    Consumerization    Mo...
Device Lifecycle Management                                                 Device EnrollmentMobility Intelligence        ...
Device Enrollment> First, know who is already “enrolled”    Should they be?> Get the supported OSs to the next level    ...
OTA Configuration Management> Security policies    Passcode    Encryption> Device restrictions    Camera    YouTube   ...
Continuous Monitoring and Security> Monitor and audit on device policies    Passcode    Encryption status> Devices/user ...
Application and Doc Management> Mobilize your employees    Enable tools to be productive> Application management    Ente...
Help Desk Support> Draw the line up front with your policies    Determine support by platform, device, segment    Best e...
Wireless Expense Management> Help end users help themselves    Provide an easy way for them to track and be     alerted t...
Mobility Intelligence> Make informed decisions with data      How many Employee vs. Corporate      How many iOS vs. Andr...
Recommendations for BYOD> Know your environment    Define your user segments> Create policies and procedures that work fo...
Network World MDM Product TestMaaS360 is the Clear Choice Winner      “Fiberlink’s MaaS360 is our Clear Choice Winner, bas...
Questions or follow-up?                                                                Brian Christini Wrap-up            ...
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Putting Employee-Owned iPhones and iPads to Work

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Learn how to embrace employee-owned bring your own devices (BYOD) for iOS including iPads and iPhones.

Learn more at: http://www.maas360.com/products/mobile-device-management/apple-ios/

Published in: Technology, Business
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Putting Employee-Owned iPhones and iPads to Work

  1. 1. Putting Employee-Owned iPhones and iPads to Work By Brian Christini and Joe Pappano© 2011 Fiberlink Communications MORE Webinar Series © 2011 Fiberlink Communications
  2. 2. What will I learn today?> Where are we today?  What are other organizations doing?  Who is paying for it?> What is driving the BYOD trend?  Do we really need to do this?  What will it mean to IT?> How do I plan and implement a responsible BYOD program?  Assess  Define and Segment  Implement MORE Webinar Series © 2011 Fiberlink Communications 2
  3. 3. WHERE ARE WE TODAY? MORE Webinar Series © 2011 Fiberlink Communications 3
  4. 4. Over half of all companies support EOD’s today “What is your firm’s official IT policy for supporting personally owned mobile phones and smartphones (does NOT include laptops)?” 16% IT supports all personal devices 16% All respondents (N=1,009) 14% IT supports certain 14% North America (N=627) 16% types/models of personal… 12% Europe (N=382)IT provides limited support to all 18% 20% personal devices 14% IT provides limited support to 11% 12% certain types of personal dev 10%IT does not provide any support 26% 25% for personal devices 28% Our firm’s mobile policy 10% 7% prohibits use of personal … 15% 4% We dont have an official policy 4% 4% Source: Forrester Research - Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2011 MORE Webinar Series © 2011 Fiberlink Communications 4
  5. 5. Who is paying for this? Who pays for mobile data services? 15% Company pays 50% Employee pays Shared 35%Source: Forrester Research - Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2011 MORE Webinar Series © 2011 Fiberlink Communications 5
  6. 6. Do we REALLY need to do this?> Are you feeling the pressure yet?  Only 41% of people in the US carry a smartphone today! • Half use it only for business and half use it only for personal use> Employees increasingly have access to better technology in their personal life than their professional life!> Work (and the worker) is increasingly mobile, distributed and collaborative> Younger employees (and future employees) are already tech-savvy, mobile, and cloud-based  They are living it now and will expect it MORE Webinar Series © 2011 Fiberlink Communications 6
  7. 7. July 21, 2011- Enabling iPhones and iPads in the Enterprise What is driving the adoption of iOS devices at your organization? 0% 27% 27% iPhone is an available choice as a corporate-owned smartphone Enable use of employee-owned iPhones and iPads Deploying corporate-owned iPads to replace/augment laptops Deploying custom LOB applications for iPhones and iPads 46% MORE Webinar Series © 2011 Fiberlink Communications 7 332 Attendees
  8. 8. July 7, 2011 - Mobile Device Management in a Post-BlackBerry World What is the primary reason that your company is migrating away from BlackBerry? 14% Enable employee choice of mobile 8% device Application support Reduce costs 55% Other 23% MORE Webinar Series © 2011 Fiberlink Communications 8
  9. 9. The Platform War Is Over> There will be multiple mobile platforms  iOS  Android  BlackBerry  Windows> Mobility will be won by companies that are great at three things . . .  What are Apple, Google, and Amazon great at? • Software • Cloud • Ecosystem MORE Webinar Series © 2011 Fiberlink Communications 9
  10. 10. What will this mean to IT?> Pressure to support employee-owned devices will only grow with adoption> The mobility winners will be those that most quickly master  Software  Cloud  Ecosystem> IT will need to support at least 3 separate mobile platforms> It will need to adopt MDM technology MORE Webinar Series © 2011 Fiberlink Communications 10
  11. 11. July 21, 2011 - Enabling iPhones and iPads in the Enterprise How does your company currently manage iOS devices? 3% iPhone Configuration Utility ActiveSync through Exchange or Notes 49% 43% Third-party MDM solution We dont currently manage iOS devices 6% MORE Webinar Series © 2011 Fiberlink Communications 11 332 Attendees
  12. 12. BYOD – Are you ready?> Market forces are driving changes in how Technology is adopted and used  Consumerization  Mobile platforms are expanding and changing  Apps are moving to the cloud> Because of these factors companies need to  Assess their environment • Segment user groups where needed  Create and set corporate policies around BYOD  Leverage MDM tools • Distribute and enforce policies • Mobilize their workforce MORE Webinar Series © 2011 Fiberlink Communications 12
  13. 13. Device Lifecycle Management Device EnrollmentMobility Intelligence OTA Configuration ManagementWireless ExpenseManagement Continuous Monitoring and Security Help Desk Support Application and Doc Management MORE Webinar Series © 2011 Fiberlink Communications
  14. 14. Device Enrollment> First, know who is already “enrolled”  Should they be?> Get the supported OSs to the next level  Enrolled in MDM for advanced control  Quick and easy regardless of platform> Ensure Users accept policy/terms to enroll  What happens if the device is lost?  What happens if the employee leaves?> Ensure that at least default policies are set up as part of the enrollment process MORE Webinar Series © 2011 Fiberlink Communications 14
  15. 15. OTA Configuration Management> Security policies  Passcode  Encryption> Device restrictions  Camera  YouTube  etc.> Configuration profiles  Wi-Fi, VPN, Email  Certificates> Configurable by group, OS, device or user MORE Webinar Series © 2011 Fiberlink Communications 15
  16. 16. Continuous Monitoring and Security> Monitor and audit on device policies  Passcode  Encryption status> Devices/user status  Lost, Stolen - Wipe  Leaves/terminated – Selective Wipe  Jailbroken or Rooted – Block Access> Application status  Dropbox is installed  Enterprise app is not installed> Automate known scenarios  iOS 3G devices should not be allowed to connect to my email environment MORE Webinar Series © 2011 Fiberlink Communications 16
  17. 17. Application and Doc Management> Mobilize your employees  Enable tools to be productive> Application management  Enterprise Apps  iOS AppStore/Market Place apps  Authenticating/Authorizing Users> Document management  Docs, Videos, PPTs and more> Application compliance – have flexibility  Whitelist  Blacklist  Required MORE Webinar Series © 2011 Fiberlink Communications 17
  18. 18. Help Desk Support> Draw the line up front with your policies  Determine support by platform, device, segment  Best effort, support forums…  Allow your Help Desk tools to perform simple actions on the devices remotely> Enable self service support  It’s 2am and I forgot my passcode> Support organizations will need to spend time understanding consumer technologies> Managed service  I want someone else to manage these headaches MORE Webinar Series © 2011 Fiberlink Communications 18
  19. 19. Wireless Expense Management> Help end users help themselves  Provide an easy way for them to track and be alerted to their current data usage> Usage policies based on different segments> Help them understand the benefits of using Wi-Fi where available> Reporting and trending> And, of course, proactively manage any corporate provisioned devices as well MORE Webinar Series © 2011 Fiberlink Communications 19
  20. 20. Mobility Intelligence> Make informed decisions with data  How many Employee vs. Corporate  How many iOS vs. Android vs. BB vs. Win7  How man tablets vs. smartphones  How much data is being used  What apps are being used> Monitor device and data for compliance reasons  Audit history  Policy compliance  Proactive management MORE Webinar Series © 2011 Fiberlink Communications 20
  21. 21. Recommendations for BYOD> Know your environment  Define your user segments> Create policies and procedures that work for you  But with the consumer technology in mind> Automate monitoring and enforcement where possible  But have the tools in place to take action as needed> Mobilize your workforce  Give users the tools to be productive> Use data to make informed decisions about your environment MORE Webinar Series © 2011 Fiberlink Communications 21
  22. 22. Network World MDM Product TestMaaS360 is the Clear Choice Winner “Fiberlink’s MaaS360 is our Clear Choice Winner, based on its strong overall performance, particularly its ease of use. The application initially shocked us, as it was comparatively simple to deploy.” Tom Henderson, Network World MORE Webinar Series © 2011 Fiberlink Communications
  23. 23. Questions or follow-up? Brian Christini Wrap-up bchristini@fiberlink.com> Upcoming Webinars (http://maasters.maas360.com/webinars/)  Oct 6: iOS 5, iCloud, and the Enterprise  Oct 13: Mobile Encrypted Messaging, a Perfect Complement to MDM> Past Webinars (http://links.maas360.com/webinars/)  Enabling iPhones and iPads in the Enterprise  Developing apps for iOS Devices> Plus lots of How-To content at the MaaSters Center  Mobile Device Management Best Practices • http://links.maas360.com/mdm/  Solutions to Common BlackBerry Issues • http://links.maas360.com/blackberry/  Over 300 articles and posts including training videos and free tools • http://maasters.maas360.com/ MORE Webinar Series © 2011 Fiberlink Communications 23

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