Managing Personal Mobile Devices In Your Business

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Special guests from the Enterprise Mobility Forum join Fiberlink for an informative discussion on best-practices for enabling enterprise mobility.

To learn more visit: http://www.maas360.com/

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  • Managing Personal Mobile Devices In Your Business

    1. 1. MANAGING PERSONAL MOBILE DEVICES IN YOUR BUSINESS www.theemf.org | © 2011, The Enterprise Mobility Foundation
    2. 2. 2 The Enterprise Mobility Forum Merging Everything on Enterprise Mobility Into One Resource www.theemf.org | © 2011, The Enterprise Mobility Foundation
    3. 3. The Enterprise Mobility Conundrum: Yesterday’s View3 People – Who should have a device? IT vs. Non IT Applications – What should be mobilized? Executive Suite Email Devices – What platforms should be Line of Business Applications supported? Line of Business Field Service/Fleet Management Windows FMC / mobile UC Android BlackBerry iPhone Symbian webOS Other? Phone Title / Responsibility Application Platforms www.theemf.org | © 2011, The Enterprise Mobility Foundation
    4. 4. Today’s Problem: The Corporate Honeycomb4 The Cloud Revenues Partners Virtualization Employees Customers Legal Governance Risk & Profitability Compliance Security Supply Chain Enterprise Apps www.theemf.org | © 2011, The Enterprise Mobility Foundation
    5. 5. The Enterprise Mobility Conundrum: Today’s View5 People – Who should have a device? IT vs. Non IT Applications – What should be mobilized? Executive Suite Email Devices – What platforms should be Line of Business Applications supported? Line of Business Field Service/Fleet Management Windows FMC / mobile UC Android BlackBerry iPhone Symbian webOS Other? Phone Title / Responsibility Consumer Apps??? www.theemf.org | © 2011, The Enterprise Mobility Foundation
    6. 6. 6 Today’s Topics  Mobile Liability  Mobility Policies  Implications & Repercussions www.theemf.org | © 2011, The Enterprise Mobility Foundation
    7. 7. MOBILE LIABILITY www.theemf.org | © 2011, The Enterprise Mobility Foundation
    8. 8. What Is a Corporate Liable Device?8  Purchased by the employer?  Purchased by the employee? – Fully reimbursed – Partially reimbursed – No reimbursement  Reimburse what? – Device – Voice Plan – Data Plan www.theemf.org | © 2011, The Enterprise Mobility Foundation
    9. 9. 9 Device Reimbursement 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Provided by the Fully reimbursed by Partially reimbursed Not reimbursed by organization the organization by the organization the organization Source: Strategy Analytics, 2010 www.theemf.org | © 2011, The Enterprise Mobility Foundation
    10. 10. 10 Voice Plan Reimbursement 60% 50% 40% 30% 20% 10% 0% Provided by the Fully reimbursed by Partially reimbursed Not reimbursed by organization the organization by the organization the organization Source: Strategy Analytics, 2010 Jan-10 Dec-10 www.theemf.org | © 2011, The Enterprise Mobility Foundation
    11. 11. 11 Data Plan Reimbursement 60% 50% 40% 30% 20% 10% 0% Provided by the Fully reimbursed by Partially reimbursed Not reimbursed by organization the organization by the organization the organization Source: Strategy Analytics, 2010 Jan-10 Dec-10 www.theemf.org | © 2011, The Enterprise Mobility Foundation
    12. 12. 12 Key Takeaways  Corporate device purchasing is no longer the dominant form of device adoption  Mobile device usage is no longer a privilege but instead a choice – YOUR choice…  The gray area will continue to fade away – With some caveats… www.theemf.org | © 2011, The Enterprise Mobility Foundation
    13. 13. MOBILE POLICIES www.theemf.org | © 2011, The Enterprise Mobility Foundation
    14. 14. 14 Mobility Policies Business Policies IT Policies Yes 42% Yes 49% 51% No No 58% Source: Strategy Analytics, 2010 www.theemf.org | © 2011, The Enterprise Mobility Foundation
    15. 15. 15 Business Policies Approved mobile applications 34% 48% Approved mobile service provider options 33% 76% Approved mobile device procurement policies 38% 72% Approved mobile device options 40% 67% Procedural controls in regards to enterprise… 34% 47% Business rules around mobile application… 38% 61% Appropriate use of wireless data services 43% 69% Appropriate use of wireless voice services 40% 66% Appropriate use of mobile devices 51% 75% 0% 10% 20% 30% 40% 50% 60% 70% 80% Source: Strategy Analytics, 2010 IL CL www.theemf.org | © 2011, The Enterprise Mobility Foundation
    16. 16. 16 IT Policies Device memory encryption 32% 52% Application restrictions 39% 65% Some Internet domains restricted 34% 56% Internet restricted 27% 42% Lock for lost or stolen devices 40% 68% Wipe for lost or stolen devices 39% 63% Password enforcement 50% 74% 0% 10% 20% 30% 40% 50% 60% 70% 80% Source: Strategy Analytics, 2010 IL CL www.theemf.org | © 2011, The Enterprise Mobility Foundation
    17. 17. 17 Key Takeaways  Not surprisingly there are more policies in place for CLDs than ILDs.  Stop worrying about the device and think more about the data – How do you deal with personal information on the device? – Sandbox approach has pros and cons www.theemf.org | © 2011, The Enterprise Mobility Foundation
    18. 18. IMPLICATIONS www.theemf.org | © 2011, The Enterprise Mobility Foundation
    19. 19. 19 Why Mobility Policies Matter Ability to gain knowledge/data from others 43% 33% The speed of responsiveness to others 47% 36% The ability to respond to enterprise 39% information more quickly 27% The speed of awareness of enterprise 40% information 33% 0% 10% 20% 30% 40% 50% Mobility Policies In Place Mobility Policies Not (or Not Yet) In Place www.theemf.org | © 2011, The Enterprise Mobility Foundation
    20. 20. 20 Why Mobility Policies Matter Workforce… 45% 33% Workflow Efficiency 44% 28% Overall… 33% 27% Revenues 23% 17% Profitability 24% 16% 0% 10% 20% 30% 40% 50% Mobility Policies In Place Mobility Policies Not (or Not Yet) In Place www.theemf.org | © 2011, The Enterprise Mobility Foundation
    21. 21. 21 Repercussions Mike Wise, Washington Post Gray Powell City of Ontario v. Jeff Quon www.theemf.org | © 2011, The Enterprise Mobility Foundation
    22. 22. 22 Policy Breaking Repercussions Loss of Mobile Disciplinary Actions Termination Privileges • Excessive Fees • Excessive use • Not Reporting • 411/other pay per • Not following Lost/stolen phone use security protocols • Download in • Unapproved • Not following appropriate replacements state/fed laws content • Unapproved • Not upgrading to • Excessive personal replacement of standard use after warning accessories device/OS • Fraud www.theemf.org | © 2011, The Enterprise Mobility Foundation
    23. 23. 23 Conclusions  Mobility is increasingly pervasive – Consumer mobility has an impact on the corporate strategy  Think more about responsibility as opposed to liability  Policies Matter  Free Mobility Policy Guidebook – http://theemf.org/2010/10/05/the-enterprise-mobility- policy-guidebook-october-2010-edition/ www.theemf.org | © 2010, The Enterprise Mobility Foundation
    24. 24. 24 More Resources At The EMF  General Information – http://theemf.org/category/enterprise-mobility-strategy/  Guest Columns – http://theemf.org/category/thought-leadership/guest- commentary/  Research – http://theemf.org/category/thought-leadership/research-on- enterprise-mobility/  Social Networking – http://theemf.org/members  Discussion Forums – http://theemf.org/forums  Special Interest Groups – http://theemf.org/groups www.theemf.org | © 2011, The Enterprise Mobility Foundation
    25. 25. 25 Questions Philippe Winthrop Managing Director +1.617.331.6066 philippe@theemf.org www.theemf.org | © 2011, The Enterprise Mobility Foundation
    26. 26. MaaS360 for Mobile Devices visit www.maas360.com MORE Webinar Series © 2010 Fiberlink Communications

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