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Resident Engagement Focus to Increasing Productivity and Efficiency - ACUHO-I 2019 Toronto

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Association of College and University Housing Officers - International (ACUHO-I) 2019 Toronto: Session - Corporate Connection, titled: "Resident Engagement Focus to Increasing Productivity and Efficiency" Monday, June 24, 2019; Education Session 6 (Corporate Connection). Co-presented by Frank Garofalo and Bob Brophy

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Resident Engagement Focus to Increasing Productivity and Efficiency - ACUHO-I 2019 Toronto

  1. 1. © ACUHO-I 2019 | All Rights Reserved Resident Engagement Focus to Increasing Productivity and Efficiency Corporate Connections Session
  2. 2. A Resident Engagement Focus to Increasing Productivity and Efficiency ACUHO-I Conference June 2019 Toronto, Canada © 2019 ResLife Portal 3
  3. 3. © 2019 ResLife Portal …quote 4
  4. 4. “ © 2019 ResLife Portal Excitement comes from the achievement. Fulfillment comes from the journey that gets us there. Simon Sinek 5
  5. 5. © 2019 ResLife Portal …outline 6
  6. 6. Outline ▪ Programming Models: Community, Curriculum, & Connections ▪ New Student Experience ▪ Gamify Your Residence Life and Resident Milestones ▪ Feedback Loop for Continuous Improvement: Assessments, Surveys, & Polls ▪ About ▪ Questions © 2019 ResLife Portal 7
  7. 7. Goal © 2019 ResLife Portal 8
  8. 8. Goal © 2019 ResLife Portal Discuss topics to help residence life staff be more productive and efficient 9
  9. 9. © 2019 ResLife Portal …introductions 10
  10. 10. Bob Brophy Residence Life Professional © 2019 ResLife Portal 11
  11. 11. Frank Garofalo Principal Consultant ResLife Portal © 2019 ResLife Portal 12
  12. 12. © 2019 ResLife Portal …a show of hands 13
  13. 13. A Show of Hands… © 2019 ResLife Portal 14
  14. 14. A Show of Hands… © 2019 ResLife Portal 15 Community Development
  15. 15. A Show of Hands… © 2019 ResLife Portal 16 Community Development Curriculum / Residence Education
  16. 16. A Show of Hands… © 2019 ResLife Portal 17 Community Development Curriculum / Residence Education 1-on-1 Conversations
  17. 17. A Show of Hands… © 2019 ResLife Portal 18 Community Development Curriculum / Residence Education 1-on-1 Conversations Student Learning Objectives / Outcomes
  18. 18. …a blend ? © 2019 ResLife Portal 19 Community Development Curriculum / Residence Education 1-on-1 Conversations Student Learning Objectives / Outcomes
  19. 19. © 2019 ResLife Portal …programming models 20
  20. 20. Programming Models Community, Curriculum, & Connections © 2019 ResLife Portal 21
  21. 21. Models © 2019 ResLife Portal 22 Community Development Curriculum / Residence Education 1-on-1 Conversations Student Learning Objectives / Outcomes
  22. 22. …a shift from community to curriculum and 1-on-1’s ? © 2019 ResLife Portal 23
  23. 23. …a shift from community to curriculum and 1-on-1’s ? © 2019 ResLife Portal 24 ...let’s dive into this
  24. 24. © 2019 ResLife Portal 25
  25. 25. © 2019 ResLife Portal 26
  26. 26. © 2019 ResLife Portal 27
  27. 27. © 2019 ResLife Portal 28
  28. 28. © 2019 ResLife Portal 29
  29. 29. © 2019 ResLife Portal 30 RAs are residents too
  30. 30. © 2019 ResLife Portal 31 …examples
  31. 31. © 2019 ResLife Portal 32 Examples creating a sense of belonging
  32. 32. Memorizing Resident Names © 2019 ResLife Portal 33 Examples creating a sense of belonging
  33. 33. Memorizing Resident Names One-on-One Conversations © 2019 ResLife Portal 34 Examples creating a sense of belonging
  34. 34. Memorizing Resident Names One-on-One Conversations Creative Program Titles © 2019 ResLife Portal 35 Examples Let’s Taco ‘Bout… / Ice Ice Baby – ice breakers / Lama help you out… creating a sense of belonging
  35. 35. Memorizing Resident Names One-on-One Conversations Creative Program Titles Themed Days of the Week © 2019 ResLife Portal 36 Examples #MeetAndGreetMondays / #WisdomWednesdays creating a sense of belonging
  36. 36. © 2019 ResLife Portal 37 …an example program model: SHARED
  37. 37. S.H.A.R.E.D. © 2019 ResLife Portal 38 Example model
  38. 38. S.H.A.R.E.D. © 2019 ResLife Portal 39 Example model Self- Awareness
  39. 39. S.H.A.R.E.D. © 2019 ResLife Portal 40 Example model Self- Awareness Health & Wellness
  40. 40. S.H.A.R.E.D. © 2019 ResLife Portal 41 Example model Self- Awareness Health & Wellness Academic Preparedness
  41. 41. S.H.A.R.E.D. © 2019 ResLife Portal 42 Example model Self- Awareness Health & Wellness Academic Preparedness Responsible Citizenship
  42. 42. S.H.A.R.E.D. © 2019 ResLife Portal 43 Example model Self- Awareness Health & Wellness Academic Preparedness Responsible Citizenship Engaging in (school)
  43. 43. S.H.A.R.E.D. © 2019 ResLife Portal 44 Example model Self- Awareness Health & Wellness Academic Preparedness Responsible Citizenship Engaging in (school) Diversity & Inclusion
  44. 44. © 2019 ResLife Portal 45 Example model Social programs can be educational and informative. Prompted discussion topics. S.H.A.R.E.D. Self- Awareness Health & Wellness Academic Preparedness Responsible Citizenship Engaging in (school) Diversity & Inclusion plus, Social
  45. 45. © 2019 ResLife Portal 46 …new student experience
  46. 46. New Student Experience © 2019 ResLife Portal 47
  47. 47. Structure / Base or Topic Focus © 2019 ResLife Portal 49
  48. 48. Structure / Base or Topic Focus © 2019 ResLife Portal 50 FYI/E For Your Information / Experience
  49. 49. Structure / Base or Topic Focus © 2019 ResLife Portal 51 #MicDropLife / #IGotThis FYI/E For Your Information / Experience Orientation Program
  50. 50. Structure / Base or Topic Focus © 2019 ResLife Portal 52 #LifeSkills / #Adulting FYI/E For Your Information / Experience Non- Orientation Program Orientation Program
  51. 51. …make it “easy” © 2019 ResLife Portal 53
  52. 52. YSA EEE Make it E.E.E.A.S.Y. © 2019 ResLife Portal 54 Engagement
  53. 53. YSA EEE Make it E.E.E.A.S.Y. © 2019 ResLife Portal 55 Encourages participation by Residents & RAs Engagement
  54. 54. YSA EEE Make it E.E.E.A.S.Y. © 2019 ResLife Portal 56 Encourages participation by Residents & RAs Enhances the Resident Experience Engagement
  55. 55. YSA EEE Make it E.E.E.A.S.Y. © 2019 ResLife Portal 57 Encourages participation by Residents & RAs Attainable Assessment Opportunities Enhances the Resident Experience Engagement
  56. 56. YSA EEE Make it E.E.E.A.S.Y. © 2019 ResLife Portal 58 Encourages participation by Residents & RAs Supports Mission & Dept (financially & theoretically) Attainable Assessment Opportunities Enhances the Resident Experience Engagement
  57. 57. YSA EEE Make it E.E.E.A.S.Y. © 2019 ResLife Portal 59 Encourages participation by Residents & RAs Supports Mission & Dept (financially & theoretically) Yardstick Yields! Benchmarking (but needed a “Y”) ☺ Attainable Assessment Opportunities Enhances the Resident Experience Engagement
  58. 58. …participation trophy? Listing of things to credit residents for accomplishing © 2019 ResLife Portal 60
  59. 59. Participation Trophy? 1 Star: ▪ Earn a A/B on any graded work ▪ Participate on any intramural team ▪ Check in with your RA weekly ▪ Attend any campus athletic / performing / academic arts event ▪ Attend an RA program ▪ Attend a campus program ▪ Participate in any school club or activity (Orientation Committee / Homecoming, etc.) ▪ Donate meals to a charity ▪ Participate in a tutoring session or extra study session 2 Stars: ▪ Participate in Assessment activities ▪ Participate in the Connectivity / Welcome Week / Orientation Program ▪ Attend a college / hall programming board activity / sponsored program ▪ Attend a college sponsored community service program ▪ Assist an RA in planning a program 5 Stars: ▪ Participate in the planning of college or hall activities ▪ Do a floor / hall bulletin board 10 Stars! ▪ Be an executive board (office) member of a recognized school / club ▪ Become an active member of college / hall’s programming board / council ▪ Recruit a professional/instructor to do a program © 2019 ResLife Portal 61 Making it easy… Listing of things to credit residents for accomplishing
  60. 60. …incentives © 2019 ResLife Portal 62
  61. 61. Incentive © 2019 ResLife Portal 63 Recognition
  62. 62. Incentive © 2019 ResLife Portal 64 Recognition Candy Bars / Swag
  63. 63. Incentive © 2019 ResLife Portal 65 Recognition Candy Bars / Swag 100 Stars (for example)
  64. 64. Incentive © 2019 ResLife Portal 66 Recognition Candy Bars / Swag Banquet / Reception 100 Stars (for example)
  65. 65. Incentive © 2019 ResLife Portal 67 Recognition Candy Bars / Swag Residents & RAs Banquet / Reception 100 Stars (for example)
  66. 66. Incentive © 2019 ResLife Portal 68 Recognition Candy Bars / Swag Residents & RAs TallyBanquet / Reception 100 Stars (for example)
  67. 67. © 2019 ResLife Portal 69 …gamify your residence life
  68. 68. Gamify Your Residence Life Resident Milestones © 2019 ResLife Portal 70
  69. 69. “ © 2019 ResLife Portal 71 …triggering innate reward systems with game mechanics can benefit from increased Millennial engagement and retention at work. “7 Ways Gamification Can Help Retain and Engage Millennials.” by Ryan Jenkin. Inc. Magazine (February 2017)
  70. 70. “ © 2019 ResLife Portal 72 Higher education is even getting into the fun, using gamification techniques to increase student engagement “The Millennials Dream: Gamify Your Business.” by Liesha Petrovich. Huffington Post (April 2016)
  71. 71. Gamification © 2019 ResLife Portal 73
  72. 72. What is Gamification? “The process of adding games or gamelike elements to something (such as a task) so as to encourage participation” Source: “Gamification.” Merriam-Webster. (15 April 2019) https://www.merriam-webster.com/dictionary/gamification © 2019 ResLife Portal 74
  73. 73. …to encourage participation Staff Members & Residents © 2019 ResLife Portal 75
  74. 74. Gamification for Staff Members © 2019 ResLife Portal 77 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  75. 75. Gamification for Residents © 2019 ResLife Portal 79 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  76. 76. Gamification for Residents © 2019 ResLife Portal 81 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  77. 77. Milestones © 2019 ResLife Portal 82 Residents can earn engagement points by
  78. 78. Milestones © 2019 ResLife Portal 83 Residents can earn engagement points by Attending Programs hosted by RAs
  79. 79. Milestones © 2019 ResLife Portal 84 Residents can earn engagement points by Attending Programs hosted by RAs Participating in 1-on-1 conversations with their RA
  80. 80. Milestones © 2019 ResLife Portal 85 Residents can earn engagement points by Attending Programs hosted by RAs Participating in 1-on-1 conversations with their RA Participating in Assessment Surveys
  81. 81. Milestones © 2019 ResLife Portal 86 Residents can earn engagement points by Attending Programs hosted by RAs Participating in 1-on-1 conversations with their RA Participating in Assessment Surveys Participating in Polls
  82. 82. Milestones © 2019 ResLife Portal 87 Residents can earn engagement points by Attending Programs hosted by RAs Participating in 1-on-1 conversations with their RA Participating in Assessment Surveys Participating in Polls Community Development
  83. 83. Milestones © 2019 ResLife Portal 88 Residents can earn engagement points by Attending Programs hosted by RAs Participating in 1-on-1 conversations with their RA Participating in Assessment Surveys Participating in Polls 1-on-1 Conversations
  84. 84. Milestones © 2019 ResLife Portal 89 Residents can earn engagement points by Attending Programs hosted by RAs Participating in 1-on-1 conversations with their RA Participating in Assessment Surveys Participating in Polls Curriculum / Residence Education
  85. 85. Milestones © 2019 ResLife Portal 90 Residents can earn engagement points by Attending Programs hosted by RAs Participating in 1-on-1 conversations with their RA Participating in Assessment Surveys Participating in Polls Student Learning Objectives / Outcomes
  86. 86. Milestone Levels ▪ Level 1 Getting Started 5 points ▪ Level 2 Active Involvement 10 points ▪ Level 3 Community Strong 25 points ▪ Level 4 Community Star 50 points ▪ Level 5 Shining Star 65 points ▪ Level 6 Super Shining Star 75 points ▪ Level 7 Supernova 100 points © 2019 ResLife Portal example 91
  87. 87. Demo Video (Staff: My Progress) © 2019 ResLife Portal 92
  88. 88. © 2019 ResLife Portal 94 …feedback loop
  89. 89. Feedback Loop for Continuous Improvement Assessments, Surveys, & Polls © 2019 ResLife Portal 95
  90. 90. Feedback Loop: Continuous Improvement © 2019 ResLife Portal 96
  91. 91. Feedback Loop: Continuous Improvement © 2019 ResLife Portal 97 Pre-Program Assessment
  92. 92. Feedback Loop: Continuous Improvement © 2019 ResLife Portal 98 Pre-Program Assessment Post-Program Assessment
  93. 93. Feedback Loop: Continuous Improvement © 2019 ResLife Portal 99 Pre-Program Assessment Post-Program Assessment General Surveys
  94. 94. Feedback Loop: Continuous Improvement © 2019 ResLife Portal 100 Pre-Program Assessment Post-Program Assessment General Surveys Polling
  95. 95. Feedback Loop: Continuous Improvement © 2019 ResLife Portal 101 Pre-Program Assessment Post-Program Assessment General Surveys Polling Question Trends
  96. 96. Feedback Loop: Continuous Improvement © 2019 ResLife Portal 102 Pre-Program Assessment Post-Program Assessment General Surveys Polling Question Trends Formal & Informal
  97. 97. Surveys © 2019 ResLife Portal 104 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  98. 98. Surveys © 2019 ResLife Portal 106 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  99. 99. Surveys © 2019 ResLife Portal 108 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  100. 100. Surveys © 2019 ResLife Portal 110 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  101. 101. Polls © 2019 ResLife Portal 112 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  102. 102. Question Trends © 2019 ResLife Portal 114 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  103. 103. © 2019 ResLife Portal 115 …to wrap up, a little about ResLife Portal
  104. 104. About ResLife Portal © 2019 ResLife Portal 116
  105. 105. “ © 2019 ResLife Portal The best ideas are the honest ones. Ones born out of personal experience. Ones that originated to help a few but ended up helping many. Simon Sinek 117
  106. 106. an integrated suite of modern residence life modules © 2019 ResLife Portal 118
  107. 107. an integrated suite of modern residence life modules Designed to make things easy. © 2019 ResLife Portal 119
  108. 108. © 2019 ResLife Portal 120 Residents Program Proposals Program Evaluations Resident Assessments Resident Interactions Resident Milestones Duty Logs Curriculum Plans Duty Schedule Staff Selection Room Condition Records Room Lockouts Roommate Agreements Staff Mentors Visitor Logs …and more
  109. 109. © 2019 ResLife Portal 121 Residents Program Proposals Program Evaluations Resident Assessments Resident Interactions Resident Milestones Duty Logs Curriculum Plans Duty Schedule Staff Selection Room Condition Records Room Lockouts Roommate Agreements Staff Mentors Visitor Logs …and more
  110. 110. © 2019 ResLife Portal 122 Residents Program Proposals Program Evaluations Resident Assessments Resident Interactions Resident Milestones Duty Logs Curriculum Plans Duty Schedule Staff Selection Room Condition Records Room Lockouts Roommate Agreements Staff Mentors Visitor Logs …and more
  111. 111. © 2019 ResLife Portal 123 Residents Program Proposals Program Evaluations Resident Assessments Resident Interactions Resident Milestones Duty Logs Curriculum Plans Duty Schedule Staff Selection Room Condition Records Room Lockouts Roommate Agreements Staff Mentors Visitor Logs …and more
  112. 112. © 2019 ResLife Portal 124 Residents Program Proposals Program Evaluations Resident Assessments Resident Interactions Resident Milestones Duty Logs Curriculum Plans Duty Schedule Staff Selection Room Condition Records Room Lockouts Roommate Agreements Staff Mentors Visitor Logs …and more
  113. 113. © 2019 ResLife Portal 125 …helping your staff enhance their positive impact
  114. 114. My Impact © 2019 ResLife Portal 126
  115. 115. My Impact © 2019 ResLife Portal 128 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  116. 116. My Impact © 2019 ResLife Portal 130 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  117. 117. My Impact © 2019 ResLife Portal 132 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  118. 118. My Impact © 2019 ResLife Portal 134 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  119. 119. My Impact © 2019 ResLife Portal 136 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  120. 120. My Impact © 2019 ResLife Portal 138 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  121. 121. My Impact © 2019 ResLife Portal 140 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  122. 122. My Impact © 2019 ResLife Portal 142 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  123. 123. © 2019 ResLife Portal 143
  124. 124. Trends & Benchmarking "The State of a Modern ResLife Team" ▪ 21 page report containing insights and trends, closely examining program and resident behavior across the ResLife Portal ▪ Spring 2018, Fall 2018, and Spring 2019. ▪ Available for purchase www.reslifeportal.com/trends/ © 2019 ResLife Portal 144 …example benchmarking worksheet
  125. 125. Trends & Benchmarking © 2019 ResLife Portal 146 Proprietary Information contact ResLife Portal to discuss frank@reslifeportal.com
  126. 126. © 2019 ResLife Portal 147 …conclusion
  127. 127. Conclusion © 2019 ResLife Portal 148
  128. 128. Goal © 2019 ResLife Portal Discuss topics to help residence life staff be more productive and efficient 149
  129. 129. Key Take-Aways © 2019 ResLife Portal Programming Models: Community, Curriculum, & Connections 150
  130. 130. Key Take-Aways © 2019 ResLife Portal Programming Models: Community, Curriculum, & Connections New Student Experience; Gamify Your Residence Life and Resident Milestones 151
  131. 131. Key Take-Aways © 2019 ResLife Portal Programming Models: Community, Curriculum, & Connections New Student Experience; Gamify Your Residence Life and Resident Milestones Feedback Loop for Continuous Improvement: Assessments, Surveys, & Polls 152
  132. 132. “ © 2019 ResLife Portal Excitement comes from the achievement. Fulfillment comes from the journey that gets us there. Simon Sinek 153
  133. 133. A Resident Engagement Focus to Increasing Productivity and Efficiency Thank you © 2019 ResLife Portal 155
  134. 134. © 2019 ResLife Portal 156 Request a Demo: www.reslifeportal.com/demo/ Questions Frank Garofalo Bob Brophy
  135. 135. Demo © 2019 ResLife Portal 157
  136. 136. © ACUHO-I 2019 | All Rights Reserved Resident Engagement Focus to Increasing Productivity and Efficiency Corporate Connections Session
  137. 137. Other Resources © 2019 ResLife Portal 159
  138. 138. Resources www.reslifeportal.com/ www.reslifeportal.com/demo/ www.reslifeportal.com/blog/ www.reslifeportal.com/trends/ www.reslifeportal.com/selectionguide/ www.acuho-i.org/ © 2019 ResLife Portal 160
  139. 139. reslifeportal.com © 2019 ResLife Portal 161

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