1.
© ACUHO-I 2019 | All Rights Reserved
Resident Engagement Focus to
Increasing Productivity and Efficiency
Corporate Connections Session

2.
A Resident Engagement Focus to
Increasing Productivity and Efficiency
ACUHO-I Conference
June 2019
Toronto, Canada
© 2019 ResLife Portal 3

3.
© 2019 ResLife Portal
…quote
4

4.
“
© 2019 ResLife Portal
Excitement comes from the achievement.
Fulfillment comes from the journey that
gets us there.
Simon Sinek
5

5.
© 2019 ResLife Portal
…outline
6

6.
Outline
▪ Programming Models:
Community, Curriculum, & Connections
▪ New Student Experience
▪ Gamify Your Residence Life and Resident Milestones
▪ Feedback Loop for Continuous Improvement:
Assessments, Surveys, & Polls
▪ About
▪ Questions
© 2019 ResLife Portal 7

7.
Goal
© 2019 ResLife Portal 8

8.
Goal
© 2019 ResLife Portal
Discuss topics to help
residence life staff be
more productive and
efficient
9

9.
© 2019 ResLife Portal
…introductions
10

10.
Bob Brophy
Residence Life Professional
© 2019 ResLife Portal 11

11.
Frank Garofalo
Principal Consultant
ResLife Portal
© 2019 ResLife Portal 12

12.
© 2019 ResLife Portal
…a show of hands
13

13.
A Show of Hands…
© 2019 ResLife Portal 14

14.
A Show of Hands…
© 2019 ResLife Portal 15
Community
Development

15.
A Show of Hands…
© 2019 ResLife Portal 16
Community
Development
Curriculum /
Residence Education

16.
A Show of Hands…
© 2019 ResLife Portal 17
Community
Development
Curriculum /
Residence Education
1-on-1 Conversations

17.
A Show of Hands…
© 2019 ResLife Portal 18
Community
Development
Curriculum /
Residence Education
1-on-1 Conversations
Student Learning
Objectives / Outcomes

18.
…a blend ?
© 2019 ResLife Portal 19
Community
Development
Curriculum /
Residence Education
1-on-1 Conversations
Student Learning
Objectives / Outcomes

19.
© 2019 ResLife Portal
…programming models
20

20.
Programming Models
Community, Curriculum, & Connections
© 2019 ResLife Portal 21

21.
Models
© 2019 ResLife Portal 22
Community
Development
Curriculum /
Residence Education
1-on-1 Conversations
Student Learning
Objectives / Outcomes

22.
…a shift from community
to curriculum and 1-on-1’s ?
© 2019 ResLife Portal 23

23.
…a shift from community
to curriculum and 1-on-1’s ?
© 2019 ResLife Portal 24
...let’s dive into this

24.
© 2019 ResLife Portal 25

25.
© 2019 ResLife Portal 26

26.
© 2019 ResLife Portal 27

27.
© 2019 ResLife Portal 28

28.
© 2019 ResLife Portal 29

29.
© 2019 ResLife Portal 30
RAs are residents too

30.
© 2019 ResLife Portal 31
…examples

31.
© 2019 ResLife Portal 32
Examples
creating a sense of belonging

32.
Memorizing
Resident
Names
© 2019 ResLife Portal 33
Examples
creating a sense of belonging

33.
Memorizing
Resident
Names
One-on-One
Conversations
© 2019 ResLife Portal 34
Examples
creating a sense of belonging

34.
Memorizing
Resident
Names
One-on-One
Conversations
Creative
Program Titles
© 2019 ResLife Portal 35
Examples
Let’s Taco ‘Bout… / Ice Ice Baby – ice breakers / Lama help you out…
creating a sense of belonging

35.
Memorizing
Resident
Names
One-on-One
Conversations
Creative
Program Titles
Themed
Days of the
Week
© 2019 ResLife Portal 36
Examples
#MeetAndGreetMondays / #WisdomWednesdays
creating a sense of belonging

36.
© 2019 ResLife Portal 37
…an example program model: SHARED

37.
S.H.A.R.E.D.
© 2019 ResLife Portal 38
Example model

38.
S.H.A.R.E.D.
© 2019 ResLife Portal 39
Example model
Self-
Awareness

39.
S.H.A.R.E.D.
© 2019 ResLife Portal 40
Example model
Self-
Awareness
Health &
Wellness

40.
S.H.A.R.E.D.
© 2019 ResLife Portal 41
Example model
Self-
Awareness
Health &
Wellness
Academic
Preparedness

41.
S.H.A.R.E.D.
© 2019 ResLife Portal 42
Example model
Self-
Awareness
Health &
Wellness
Academic
Preparedness
Responsible
Citizenship

42.
S.H.A.R.E.D.
© 2019 ResLife Portal 43
Example model
Self-
Awareness
Health &
Wellness
Academic
Preparedness
Responsible
Citizenship
Engaging in
(school)

43.
S.H.A.R.E.D.
© 2019 ResLife Portal 44
Example model
Self-
Awareness
Health &
Wellness
Academic
Preparedness
Responsible
Citizenship
Engaging in
(school)
Diversity &
Inclusion

44.
© 2019 ResLife Portal 45
Example model
Social programs can be educational and informative. Prompted discussion topics.
S.H.A.R.E.D.
Self-
Awareness
Health &
Wellness
Academic
Preparedness
Responsible
Citizenship
Engaging in
(school)
Diversity &
Inclusion
plus,
Social

45.
© 2019 ResLife Portal 46
…new student experience

46.
New
Student
Experience
© 2019 ResLife Portal 47

47.
Structure / Base or Topic Focus
© 2019 ResLife Portal 49

48.
Structure / Base or Topic Focus
© 2019 ResLife Portal 50
FYI/E
For Your Information
/ Experience

49.
Structure / Base or Topic Focus
© 2019 ResLife Portal 51
#MicDropLife / #IGotThis
FYI/E
For Your Information
/ Experience
Orientation
Program

50.
Structure / Base or Topic Focus
© 2019 ResLife Portal 52
#LifeSkills / #Adulting
FYI/E
For Your Information
/ Experience
Non-
Orientation
Program
Orientation
Program

51.
…make it “easy”
© 2019 ResLife Portal 53

52.
YSA
EEE
Make it E.E.E.A.S.Y.
© 2019 ResLife Portal 54
Engagement

53.
YSA
EEE
Make it E.E.E.A.S.Y.
© 2019 ResLife Portal 55
Encourages
participation
by Residents
& RAs
Engagement

54.
YSA
EEE
Make it E.E.E.A.S.Y.
© 2019 ResLife Portal 56
Encourages
participation
by Residents
& RAs
Enhances the
Resident
Experience
Engagement

55.
YSA
EEE
Make it E.E.E.A.S.Y.
© 2019 ResLife Portal 57
Encourages
participation
by Residents
& RAs
Attainable
Assessment
Opportunities
Enhances the
Resident
Experience
Engagement

56.
YSA
EEE
Make it E.E.E.A.S.Y.
© 2019 ResLife Portal 58
Encourages
participation
by Residents
& RAs
Supports
Mission
& Dept
(financially &
theoretically)
Attainable
Assessment
Opportunities
Enhances the
Resident
Experience
Engagement

57.
YSA
EEE
Make it E.E.E.A.S.Y.
© 2019 ResLife Portal 59
Encourages
participation
by Residents
& RAs
Supports
Mission
& Dept
(financially &
theoretically)
Yardstick
Yields!
Benchmarking
(but needed a “Y”)
☺
Attainable
Assessment
Opportunities
Enhances the
Resident
Experience
Engagement

58.
…participation trophy?
Listing of things to credit residents for accomplishing
© 2019 ResLife Portal 60

59.
Participation Trophy?
1 Star:
▪ Earn a A/B on any graded work
▪ Participate on any intramural team
▪ Check in with your RA weekly
▪ Attend any campus athletic / performing / academic
arts event
▪ Attend an RA program
▪ Attend a campus program
▪ Participate in any school club or activity (Orientation
Committee / Homecoming, etc.)
▪ Donate meals to a charity
▪ Participate in a tutoring session or extra study session
2 Stars:
▪ Participate in Assessment activities
▪ Participate in the Connectivity / Welcome Week /
Orientation Program
▪ Attend a college / hall programming board activity /
sponsored program
▪ Attend a college sponsored community service
program
▪ Assist an RA in planning a program
5 Stars:
▪ Participate in the planning of college or hall
activities
▪ Do a floor / hall bulletin board
10 Stars!
▪ Be an executive board (office) member of a
recognized school / club
▪ Become an active member of college / hall’s
programming board / council
▪ Recruit a professional/instructor to do a
program
© 2019 ResLife Portal 61
Making it easy… Listing of things to credit residents for accomplishing

60.
…incentives
© 2019 ResLife Portal 62

61.
Incentive
© 2019 ResLife Portal 63
Recognition

62.
Incentive
© 2019 ResLife Portal 64
Recognition Candy Bars
/ Swag

63.
Incentive
© 2019 ResLife Portal 65
Recognition Candy Bars
/ Swag
100 Stars
(for example)

64.
Incentive
© 2019 ResLife Portal 66
Recognition Candy Bars
/ Swag
Banquet /
Reception
100 Stars
(for example)

65.
Incentive
© 2019 ResLife Portal 67
Recognition Candy Bars
/ Swag
Residents
& RAs
Banquet /
Reception
100 Stars
(for example)

66.
Incentive
© 2019 ResLife Portal 68
Recognition Candy Bars
/ Swag
Residents
& RAs
TallyBanquet /
Reception
100 Stars
(for example)

67.
© 2019 ResLife Portal 69
…gamify your residence life

68.
Gamify Your
Residence Life
Resident Milestones
© 2019 ResLife Portal 70

69.
“
© 2019 ResLife Portal 71
…triggering innate reward systems
with game mechanics can benefit from
increased Millennial engagement and
retention at work.
“7 Ways Gamification Can Help Retain and
Engage Millennials.” by Ryan Jenkin.
Inc. Magazine (February 2017)

70.
“
© 2019 ResLife Portal 72
Higher education is even getting into
the fun, using gamification techniques to
increase student engagement
“The Millennials Dream: Gamify Your Business.”
by Liesha Petrovich.
Huffington Post (April 2016)

71.
Gamification
© 2019 ResLife Portal 73

72.
What is Gamification?
“The process of adding games
or gamelike elements
to something (such as a task)
so as to encourage participation”
Source: “Gamification.” Merriam-Webster. (15 April 2019)
https://www.merriam-webster.com/dictionary/gamification
© 2019 ResLife Portal 74

73.
…to encourage participation
Staff Members & Residents
© 2019 ResLife Portal 75

74.
Gamification for Staff Members
© 2019 ResLife Portal 77
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

75.
Gamification for Residents
© 2019 ResLife Portal 79
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

76.
Gamification for Residents
© 2019 ResLife Portal 81
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

77.
Milestones
© 2019 ResLife Portal 82
Residents can earn engagement points by

78.
Milestones
© 2019 ResLife Portal 83
Residents can earn engagement points by
Attending Programs
hosted by RAs

79.
Milestones
© 2019 ResLife Portal 84
Residents can earn engagement points by
Attending Programs
hosted by RAs
Participating in
1-on-1 conversations
with their RA

80.
Milestones
© 2019 ResLife Portal 85
Residents can earn engagement points by
Attending Programs
hosted by RAs
Participating in
1-on-1 conversations
with their RA
Participating in
Assessment Surveys

81.
Milestones
© 2019 ResLife Portal 86
Residents can earn engagement points by
Attending Programs
hosted by RAs
Participating in
1-on-1 conversations
with their RA
Participating in
Assessment Surveys
Participating in
Polls

82.
Milestones
© 2019 ResLife Portal 87
Residents can earn engagement points by
Attending Programs
hosted by RAs
Participating in
1-on-1 conversations
with their RA
Participating in
Assessment Surveys
Participating in
Polls
Community
Development

83.
Milestones
© 2019 ResLife Portal 88
Residents can earn engagement points by
Attending Programs
hosted by RAs
Participating in
1-on-1 conversations
with their RA
Participating in
Assessment Surveys
Participating in
Polls
1-on-1
Conversations

84.
Milestones
© 2019 ResLife Portal 89
Residents can earn engagement points by
Attending Programs
hosted by RAs
Participating in
1-on-1 conversations
with their RA
Participating in
Assessment Surveys
Participating in
Polls
Curriculum /
Residence
Education

85.
Milestones
© 2019 ResLife Portal 90
Residents can earn engagement points by
Attending Programs
hosted by RAs
Participating in
1-on-1 conversations
with their RA
Participating in
Assessment Surveys
Participating in
Polls
Student
Learning
Objectives /
Outcomes

86.
Milestone Levels
▪ Level 1 Getting Started 5 points
▪ Level 2 Active Involvement 10 points
▪ Level 3 Community Strong 25 points
▪ Level 4 Community Star 50 points
▪ Level 5 Shining Star 65 points
▪ Level 6 Super Shining Star 75 points
▪ Level 7 Supernova 100 points
© 2019 ResLife Portal
example
91

87.
Demo Video
(Staff: My Progress)
© 2019 ResLife Portal 92

88.
© 2019 ResLife Portal 94
…feedback loop

89.
Feedback Loop
for Continuous
Improvement
Assessments, Surveys, & Polls
© 2019 ResLife Portal 95

90.
Feedback Loop: Continuous Improvement
© 2019 ResLife Portal 96

91.
Feedback Loop: Continuous Improvement
© 2019 ResLife Portal 97
Pre-Program
Assessment

92.
Feedback Loop: Continuous Improvement
© 2019 ResLife Portal 98
Pre-Program
Assessment
Post-Program
Assessment

93.
Feedback Loop: Continuous Improvement
© 2019 ResLife Portal 99
Pre-Program
Assessment
Post-Program
Assessment
General
Surveys

94.
Feedback Loop: Continuous Improvement
© 2019 ResLife Portal 100
Pre-Program
Assessment
Post-Program
Assessment
General
Surveys
Polling

95.
Feedback Loop: Continuous Improvement
© 2019 ResLife Portal 101
Pre-Program
Assessment
Post-Program
Assessment
General
Surveys
Polling
Question
Trends

96.
Feedback Loop: Continuous Improvement
© 2019 ResLife Portal 102
Pre-Program
Assessment
Post-Program
Assessment
General
Surveys
Polling
Question
Trends
Formal
& Informal

97.
Surveys
© 2019 ResLife Portal 104
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

98.
Surveys
© 2019 ResLife Portal 106
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

99.
Surveys
© 2019 ResLife Portal 108
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

100.
Surveys
© 2019 ResLife Portal 110
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

101.
Polls
© 2019 ResLife Portal 112
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

102.
Question Trends
© 2019 ResLife Portal 114
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

103.
© 2019 ResLife Portal 115
…to wrap up, a little about ResLife Portal

104.
About
ResLife Portal
© 2019 ResLife Portal 116

105.
“
© 2019 ResLife Portal
The best ideas are the honest ones.
Ones born out of personal experience.
Ones that originated to help a few but
ended up helping many.
Simon Sinek
117

106.
an integrated suite
of modern residence life modules
© 2019 ResLife Portal 118

107.
an integrated suite
of modern residence life modules
Designed to make things easy.
© 2019 ResLife Portal 119

108.
© 2019 ResLife Portal 120
Residents
Program
Proposals
Program
Evaluations
Resident
Assessments
Resident
Interactions
Resident
Milestones
Duty
Logs
Curriculum
Plans
Duty
Schedule
Staff
Selection
Room
Condition
Records
Room
Lockouts
Roommate
Agreements
Staff
Mentors
Visitor
Logs
…and more

109.
© 2019 ResLife Portal 121
Residents
Program
Proposals
Program
Evaluations
Resident
Assessments
Resident
Interactions
Resident
Milestones
Duty
Logs
Curriculum
Plans
Duty
Schedule
Staff
Selection
Room
Condition
Records
Room
Lockouts
Roommate
Agreements
Staff
Mentors
Visitor
Logs
…and more

110.
© 2019 ResLife Portal 122
Residents
Program
Proposals
Program
Evaluations
Resident
Assessments
Resident
Interactions
Resident
Milestones
Duty
Logs
Curriculum
Plans
Duty
Schedule
Staff
Selection
Room
Condition
Records
Room
Lockouts
Roommate
Agreements
Staff
Mentors
Visitor
Logs
…and more

111.
© 2019 ResLife Portal 123
Residents
Program
Proposals
Program
Evaluations
Resident
Assessments
Resident
Interactions
Resident
Milestones
Duty
Logs
Curriculum
Plans
Duty
Schedule
Staff
Selection
Room
Condition
Records
Room
Lockouts
Roommate
Agreements
Staff
Mentors
Visitor
Logs
…and more

112.
© 2019 ResLife Portal 124
Residents
Program
Proposals
Program
Evaluations
Resident
Assessments
Resident
Interactions
Resident
Milestones
Duty
Logs
Curriculum
Plans
Duty
Schedule
Staff
Selection
Room
Condition
Records
Room
Lockouts
Roommate
Agreements
Staff
Mentors
Visitor
Logs
…and more

113.
© 2019 ResLife Portal 125
…helping your staff enhance their positive impact

114.
My Impact
© 2019 ResLife Portal 126

115.
My Impact
© 2019 ResLife Portal 128
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

116.
My Impact
© 2019 ResLife Portal 130
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

117.
My Impact
© 2019 ResLife Portal 132
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

118.
My Impact
© 2019 ResLife Portal 134
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

119.
My Impact
© 2019 ResLife Portal 136
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

120.
My Impact
© 2019 ResLife Portal 138
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

121.
My Impact
© 2019 ResLife Portal 140
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

122.
My Impact
© 2019 ResLife Portal 142
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

123.
© 2019 ResLife Portal 143

124.
Trends & Benchmarking
"The State of a Modern ResLife Team"
▪ 21 page report containing insights
and trends, closely examining
program and resident behavior
across the ResLife Portal
▪ Spring 2018, Fall 2018, and
Spring 2019.
▪ Available for purchase
www.reslifeportal.com/trends/
© 2019 ResLife Portal 144
…example benchmarking worksheet

125.
Trends & Benchmarking
© 2019 ResLife Portal 146
Proprietary Information
contact ResLife Portal to discuss
frank@reslifeportal.com

126.
© 2019 ResLife Portal 147
…conclusion

127.
Conclusion
© 2019 ResLife Portal 148

128.
Goal
© 2019 ResLife Portal
Discuss topics to help
residence life staff be
more productive and
efficient
149

129.
Key Take-Aways
© 2019 ResLife Portal
Programming Models:
Community,
Curriculum, &
Connections
150

130.
Key Take-Aways
© 2019 ResLife Portal
Programming Models:
Community,
Curriculum, &
Connections
New Student
Experience;
Gamify Your
Residence Life and
Resident Milestones
151

131.
Key Take-Aways
© 2019 ResLife Portal
Programming Models:
Community,
Curriculum, &
Connections
New Student
Experience;
Gamify Your
Residence Life and
Resident Milestones
Feedback Loop
for Continuous
Improvement:
Assessments,
Surveys, & Polls
152

132.
“
© 2019 ResLife Portal
Excitement comes from the achievement.
Fulfillment comes from the journey that
gets us there.
Simon Sinek
153

133.
A Resident Engagement Focus to
Increasing Productivity and Efficiency
Thank you
© 2019 ResLife Portal 155

134.
© 2019 ResLife Portal 156
Request a Demo: www.reslifeportal.com/demo/
Questions
Frank
Garofalo
Bob
Brophy

135.
Demo
© 2019 ResLife Portal 157

136.
© ACUHO-I 2019 | All Rights Reserved
Resident Engagement Focus to
Increasing Productivity and
Efficiency
Corporate Connections Session

137.
Other Resources
© 2019 ResLife Portal 159

138.
Resources
www.reslifeportal.com/
www.reslifeportal.com/demo/
www.reslifeportal.com/blog/
www.reslifeportal.com/trends/
www.reslifeportal.com/selectionguide/
www.acuho-i.org/
© 2019 ResLife Portal 160

139.
reslifeportal.com
© 2019 ResLife Portal 161