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Ergo - Managed Desktop Services Brochure


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Ergo - Managed Desktop Services Brochure

  1. 1. Managed Desktop Services Manage any Stage of your Desktop Lifecycle with Ergo “The most effective way for an Ergo IT Infrastructure provide a Desktop Refresh Solutions variety of desktop solutions that Ergo’s Desktop refresh solutions enterprise to reduce the total offer improved management for incorporate warranty management cost of ownership of its PCs is the entire desktop life cycle from and operating system upgrades through the implementation procurement to deployment and that reduce the operational effort of management best practices support, all the way through to and cost of deploying, managing across all phases of the PC life decommissioning and future refresh and supporting complex desktop cycle” cycles. environments. Tried and tested end- (Gartner, January 2006) of-life programmes take the pain out Desktop infrastructure has of hardware migration, and ensure gone through a period of rapid that business critical data is safely evolution. Thin client computing reinstated during a refresh cycle. and virtual desktop environments are fundamentally changing the Managed Desktop Services infrastructure, while the abundance Ergo’s Managed Desktop Service of wireless devices such as smart is a predictable, cost-contained phones and tablet PCs bring approach to fully managing your business benefits but enormous IT complex desktop requirements challenges. from procurement through to retirement. The Managed Desktop To ensure that the desktop Service offers a comprehensive environment is a strategic business portfolio of components that can be asset, Ergo IT Infrastructure easily customized to meet specific partners with clients to lower the requirements and managed to total cost of ownership (TCO) and service-level agreements (SLAs). keep downtime and maintenance at a minimum.
  2. 2. Ergo’s Range of Desktop Management How Does it Work? Offerings Ergo use a methodology by means of tools, templates By managing desktops throughout their entire life cycle, and exercises to obtain a total breakdown of desktop Ergo eliminates unexpected costs. Gartner deems that infrastructure costs. This not only includes the “a locked and well managed desktop PC can be 42% less straightforward costs of hardware, but everything expensive to keep than an unmanaged one” (Gartner, associated such as heating & power, helpdesk services, January 2008). Ergo’s Desktop Management Service migration costs, decommissioning of machinery etc. provides the most effective way for an enterprise to reduce its desktop TCO. We realise each company is different, as a result this process is tailored to your particular business and Ergo provide a variety of standalone and bundled requirements. Once a TCO has been determined, managed desktop packages, tailored to your needs Ergo will propose a total solution cost for desktop including any or all tasks that take place within each management, much like a managed print service. stage of the desktop life cycle (Figure 1). Please see a list of the services that Ergo can provide at ent each stage of the desktop life cycle: Deploym ment Procurement Procure • Device Rightsizing ement • Hardware Acquisition Manag e nt Deployment Retirem • Imaging & Image Management • Package Removal • Migration Figure 1: Four Stages of the Lifecycle for Desktop • Security Infrastructure • To-Desk Services About Ergo IT Infrastructure Management A division of one of Ireland’s leading IT services • Helpdesk: Level 1,2,3 Support companies, Ergo IT Infrastructure draws on over a • Warranty Fulfi lment decade of experience. A portfolio of proven success • Inventory Management stories and industry-specific reference sites help • Licensing Management mitigate perceived risks of moving to a new supplier, • Patch Management along with recognised accreditations that highlight the • Power Management quality and experience of our skill sets. Retirement A HP Preferred Gold Business Partner, a Microsoft Gold • Device Disposal Partner , Microsoft Country Partner of the Year 2010 and an Adobe Solutions Partner, Ergo provides its clients with expertise around best-of-breed products as well as a portfolio of inhouse solutions that have won awards and international recognition. For more Information Contact: Ergo 1st Floor, Block T East Point Business Park Dublin 3 Ireland. Tel: +353 (0)1 8843200 Fax: +353 (0)1 8843201 Consulting | Software Solutions | IT Infrastructure