1. www.ergogroup.ie
Managed
Desktop
Services
Manage any Stage of your Desktop Lifecycle with Ergo
“The most effective way for an Ergo IT Infrastructure provide a Desktop Refresh Solutions
variety of desktop solutions that Ergo’s Desktop refresh solutions
enterprise to reduce the total
offer improved management for incorporate warranty management
cost of ownership of its PCs is
the entire desktop life cycle from and operating system upgrades
through the implementation procurement to deployment and that reduce the operational effort
of management best practices support, all the way through to and cost of deploying, managing
across all phases of the PC life decommissioning and future refresh and supporting complex desktop
cycle” cycles. environments. Tried and tested end-
(Gartner, January 2006) of-life programmes take the pain out
Desktop infrastructure has of hardware migration, and ensure
gone through a period of rapid that business critical data is safely
evolution. Thin client computing reinstated during a refresh cycle.
and virtual desktop environments
are fundamentally changing the Managed Desktop Services
infrastructure, while the abundance Ergo’s Managed Desktop Service
of wireless devices such as smart is a predictable, cost-contained
phones and tablet PCs bring approach to fully managing your
business benefits but enormous IT complex desktop requirements
challenges. from procurement through to
retirement. The Managed Desktop
To ensure that the desktop Service offers a comprehensive
environment is a strategic business portfolio of components that can be
asset, Ergo IT Infrastructure easily customized to meet specific
partners with clients to lower the requirements and managed to
total cost of ownership (TCO) and service-level agreements (SLAs).
keep downtime and maintenance at
a minimum.

2. Ergo’s Range of Desktop Management How Does it Work?
Offerings Ergo use a methodology by means of tools, templates
By managing desktops throughout their entire life cycle, and exercises to obtain a total breakdown of desktop
Ergo eliminates unexpected costs. Gartner deems that infrastructure costs. This not only includes the
“a locked and well managed desktop PC can be 42% less straightforward costs of hardware, but everything
expensive to keep than an unmanaged one” (Gartner, associated such as heating & power, helpdesk services,
January 2008). Ergo’s Desktop Management Service migration costs, decommissioning of machinery etc.
provides the most effective way for an enterprise to
reduce its desktop TCO. We realise each company is different, as a result this
process is tailored to your particular business and
Ergo provide a variety of standalone and bundled requirements. Once a TCO has been determined,
managed desktop packages, tailored to your needs Ergo will propose a total solution cost for desktop
including any or all tasks that take place within each management, much like a managed print service.
stage of the desktop life cycle (Figure 1).
Please see a list of the services that Ergo can provide at
ent
each stage of the desktop life cycle: Deploym
ment
Procurement Procure
• Device Rightsizing ement
• Hardware Acquisition Manag
e nt
Deployment
Retirem
• Imaging & Image Management
• Package Removal
• Migration Figure 1: Four Stages of the Lifecycle for Desktop
• Security Infrastructure
• To-Desk Services
About Ergo IT Infrastructure
Management A division of one of Ireland’s leading IT services
• Helpdesk: Level 1,2,3 Support companies, Ergo IT Infrastructure draws on over a
• Warranty Fulfi lment decade of experience. A portfolio of proven success
• Inventory Management stories and industry-specific reference sites help
• Licensing Management mitigate perceived risks of moving to a new supplier,
• Patch Management along with recognised accreditations that highlight the
• Power Management quality and experience of our skill sets.
Retirement A HP Preferred Gold Business Partner, a Microsoft Gold
• Device Disposal Partner , Microsoft Country Partner of the Year 2010 and
an Adobe Solutions Partner, Ergo provides its clients
with expertise around best-of-breed products as well as
a portfolio of inhouse solutions that have won awards
and international recognition.
For more Information Contact:
Ergo
1st Floor, Block T
East Point Business Park
Dublin 3
Ireland.
Tel: +353 (0)1 8843200
Fax: +353 (0)1 8843201
www.ergogroup.ie
info@ergogroup.ie
Consulting | Software Solutions | IT Infrastructure