What’s the buzz about “user experience”, and should you care?
The old-fashioned notion of putting customers first is back with a vengeance – and it’s online.
How do you rate? What do your customers experience? Is it a seamless and pleasant journey, or a series of shakes and surprises?
In this webinar, Gerry Gaffney will describe what’s meant by user experience and usability.
But more than that, he will tell you about what it all means for your business, and how you can start to improve your customer focus, in a win-win scenario that improves their lives and your brand.
Ideal for decision-makers and influencers in small and medium enterprises