Towards 2020 - IT Planning for SMEs


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A presentation to Mildura business people at the Southern Cross Business Advisors Business Muster in July 2009.

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Towards 2020 - IT Planning for SMEs

  1. 1. 2020<br />IT Planning For<br />2020<br />
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  7. 7. What can IT do for your business?<br />Reduce business process costs<br />Improve/change service delivery and provide a competitive advantage<br />
  8. 8. Some Fundamental Things To Remember About Technology<br />
  9. 9. 1020<br />IT in middle Ages video<br />2020<br />
  10. 10. mash-ups<br />VoIP<br />call centres<br />mobile<br />web services<br />rich media<br />widgets<br />m-this<br />file-sharing<br />AdWords<br />iP-that<br />POD<br />playlists<br />integration<br />eCRM<br />tags<br />WiFi<br />wireless<br />Social networks<br />API<br />video<br />Web 2.0?<br />iPTV<br />RSS<br />targeted banners<br />3G<br />GPS<br />VOiP<br />Broadband<br />WIKI<br />virtual worlds<br />blogs<br />search<br />AI<br />user-generated<br />POS<br />AJAX<br />
  11. 11. Watch<br />Travel<br />Sell<br />Buy<br />Recruit<br />Vote<br />Bank<br />Meet<br />Internet Technology (Web2.0) has/is changing the way we do everything!<br />Learn<br />Market <br />Research<br />Stay up to date<br />FindWork<br />Search<br />Play<br />Interact <br /> Collaborate<br />Communicate<br />entertain<br />Find info<br />Evaluate<br />Listen<br />
  12. 12. What were you doing in daily life and work 1998?<br />How has your use of technology changed in your personal life in the last 11 years?<br />How has your use of technology changed in your business/industry in the last 11 years?<br />
  13. 13. It wasn’t raining when Noah built the ark!<br />
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  17. 17. Where are we now: At the beginning of the future<br />
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  19. 19. Align Business and IT<br />What does you business look like?<br />What do I need to measure?<br />Where can technology help me get operational improvements?<br />Where can technology give me a sustainable competitive advantage?<br />
  20. 20. Case Study – Automobile Repair Business<br />
  21. 21. Arrival<br /><ul><li>Wireless connectivity and tablets to be installed with Quoting Software
  22. 22. Eliminate manual input and double entry.
  23. 23. Eliminate manual errors.</li></li></ul><li> Shop Floor<br /><ul><li>Key advantage is better reporting on every stage of the business.
  24. 24. Impossible to do with manual reporting.
  25. 25. Staff can manage themselves.</li></li></ul><li> Customer Service<br /><ul><li>SMS and email updates to customers.
  26. 26. Value-added service to customers.
  27. 27. Time spent on telephone with customers reduced.
  28. 28. Potential to apply latest technology to website.
  29. 29. Survey Monkey used to measure customer satisfaction.</li></li></ul><li> Sales<br /><ul><li>Dedicated websites for value added products and ancillary services.
  30. 30. Drive additional revenue via integrated direct marketing and web campaigns.</li></li></ul><li> Firm Infrastructure<br /><ul><li>Control of Reporting (Open box).
  31. 31. Reports from New Management and Quoting Systems:
  32. 32. Streamline receipting and eliminate errors.
  33. 33. Eliminate workaround spreadsheets.
  34. 34. MYOB
  35. 35. Putting together P/L will eliminate need for manual input into spreadsheets.
  36. 36. Video and web communications between staff at multiple sites – improved collaboration and time and expense savings.</li></li></ul><li> People Development<br /><ul><li>Training and development processes are being improved – training providers are providing e-learning.
  37. 37. Company will use video conferencing and web meetingsto train and develop teams from two sites simultaneously.
  38. 38. Presentations to be provided and saved online.
  39. 39. Processes and procedures built and shared on Sharepoint Wikis</li></li></ul><li> Technology<br /><ul><li>Massive reduction in annual costs.
  40. 40. Wireless connectivity.
  41. 41. Access to data “Open-box”.
  42. 42. VMware improves hardware utilisation and back-up process – BCP.
  43. 43. Better use of communication technologies.</li></li></ul><li> Procurement<br /><ul><li>New Software facilitates online ordering of paint and consumables.
  44. 44. Improved online parts purchasing.</li></li></ul><li>What does your business look like?<br />What are your primary and supporting activities?<br />Choose one activity where you need to make improvements<br />How can you use your existing technology better to cut costs/ improve efficiency/gain an advantage?<br />What new technologies can you use to improve efficiency/cut costs/gain an advantage? <br />
  45. 45. 2020? A Glimpse Into The FuturePattie Mae video<br />
  46. 46. And one last thing<br />Do the business technology utilisation diagnostic at by the end of next week<br />Slides and links to useful sites will be available at<br /><br />Try our diagnostics at<br />