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How having guide program makes HCL Connections successful at a medium sized company

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How having guide program makes HCL Connections successful at a medium sized company

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A successful HCL Connections platform requires engaged users. How can Guides support this in a medium-sized company with highly-qualified and motivated employees and lean structures? When you have multiple divisions, product groups and locations spanning three continents and multiple languages and cultures, it's a challenge. HCL Connections was introduced into the Heitkamp & Thumann Group to support and improve collaboration. Guides (local super-users) are the main success factor that makes this possible and continuously improves it. Meet with the program managers and learn how they maintain, nurture, train and encourage this group of guides and what the challenges and successes are. Hear what lessons they have learned and what their vision is. Hopefully this will inspire you and maybe you can even become a part of it!

A successful HCL Connections platform requires engaged users. How can Guides support this in a medium-sized company with highly-qualified and motivated employees and lean structures? When you have multiple divisions, product groups and locations spanning three continents and multiple languages and cultures, it's a challenge. HCL Connections was introduced into the Heitkamp & Thumann Group to support and improve collaboration. Guides (local super-users) are the main success factor that makes this possible and continuously improves it. Meet with the program managers and learn how they maintain, nurture, train and encourage this group of guides and what the challenges and successes are. Hear what lessons they have learned and what their vision is. Hopefully this will inspire you and maybe you can even become a part of it!

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How having guide program makes HCL Connections successful at a medium sized company

  1. 1. Guides Program at Heitkamp & Thumann How having a Guides program is making HCL Connections successful within Heitkamp & Thumann Group Femke Goedhart (@FemkeGoedhart)- panagenda Jörg Rafflenbeul (@jrafflen) – Heitkamp & Thumann Group
  2. 2. Thank you to the Sponsors! Präsentationstitel
  3. 3. @FemkeGoedhart Explaining ‘How Nerds Tick’ to users & ‘How Users Quirk’ to nerds
  4. 4. Providing ‘nerd stuff’ to ‘customers’ who asked for IT. @jafflen
  5. 5. Global Presence with 16 Companies H&T Battery Components H&T Presspart Westfalia Metal Components H&T ProduktionsTechnologie H&T Industrial H&T Tool Design
  6. 6. To Be the Leading Global Partner for the Development and Supply of World Class Precision Formed Components. – Customer Satisfaction Is Our Highest Priority – Suppliers Are Our Business Partners – People Working Together as a Global Team – Integrity Will Never Be Compromized – Continuous Improvement in Everything We Do – Innovation Will Create Our Future – Safety and Environmental Sustainability Are Our Primary Responsibility H&T Group’s Mission Statement and Philosophies We are your global partner!
  7. 7. People Working Together as a Global Team Global Presence with 16 Companies
  8. 8. BUSINESS DRIVEN SUPPORT EXISTING CULTURE • EMERGENT • LOCAL GUIDES • EXTERNAL COLLABORATION
  9. 9. FROM PROJECT… 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
  10. 10. FROM PROJECT… TO PROGRAM 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
  11. 11. The Guides 2015, 2017 and 2019
  12. 12. “Job description” Willing to learn Willing to teach & inspire Well integrated in the business process
  13. 13. Guide Program STANDARDIZED TRAINING & SUPPORT INVOLVEMENTMATERIALS
  14. 14. WEEKLYBLOGS VIDEOS&TIPS TRAININGMODULES TRAINING
  15. 15. PROGRAM: GUIDES: ORGANIZATION: CHALLENGES… Other….
  16. 16. WINS! Growing local initiatives Organizational Commitment Management support Validation/Respect Dedicated time for guides to work on the program Users who apply to become a guide!
  17. 17. Survey Survey!
  18. 18. Survey Results
  19. 19. Success Stories Success Stories
  20. 20. BLOGGING BLOGGING
  21. 21. NOT ALL BUSINESS! NOT ALL BUSINESS! Still no cats and dogs
  22. 22. ONBOARDING ONBOARDING
  23. 23. ‘COPY SUCCESS’ EFFECT ‘COPY SUCCESS’ EFFECT
  24. 24. INITIATIVE! LEARN FROM OTHERS MORE INVOLVEMENTDREAM(S)?
  25. 25. Survey Results
  26. 26. DREAM BIG!
  27. 27. Exchange?! November 5th , 2020 10:00 – 10:45 (CET) Or see: www.femkegoedhart.com
  28. 28. Image sources: https://app.streamlineicons.com/home https://www.ht-group.com/ Joerg Rafflenbeul DNUG https://www.opencircles.com/martin-luther-kings-dream-phrase-not-even-script/
  29. 29. Thank you for your attention JÖRG RAFFLENBEUL Group Coordinator IT HEITKAMP & THUMANN GROUP @JRAFFLEN JOERG.RAFFLENBEUL@HT-GROUP.COM FEMKE GOEDHART Business Consultant PANAGENDA @FEMKEGOEDHART FEMKE.GOEDHART@PANAGENDA.COM www.femkegoedhart.com FEMKE GOEDHART
  30. 30. Thank you to the Sponsors! Präsentationstitel

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