Five
Success
Strategies
on Your
Wheel of
Life
Created
by
CSP Sheryl
Nicholson
First Double Dome on the East Coast
of the United States
Tools
Personal Power
Do You Have PASSION?
BB’s, NN’s
CC’s?
G R O W
What’s Your
HQ?
Personal Power
Customer Care
It’s All About YOUR Attitude…
How do you recognize and reward each
other? “Pat on the back”? Names on
checks? ABCD pin?
Ar...
Personal Power
Communication
Customer Care
Comunication Jukebox
 Passive, Aggressive,
Assertive and Passive-
Aggressive
 Ask Questions – The
Sensational Seven
KARN...
Personal Power
Team Building
Customer Care
Communication
Connect Your People Puzzle
•Tone of Voice, Speed, and
Words Chosen
•Rub You the Wrong Way?
•Team Respect for Differences
•...
Personal Power
Team Building
Dream Customer Care
Communication
Dream – Gives You a Creative Eye
Don’t Let
Anyone
Take Your
DREAMS!
Don …
Personal Power
People Power
Dream Customer Care
Communication
Personal Power
People Power
Dream Customer Care
Communication
How Are You
Riding The Waves of Success…
2 Questions…
 Where is your weakest spoke in your
wheel?
 Could others benefit?
Take Your Plane
ONE Commitment
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American Airlines Success Seminar

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Fun program for others to evaluate where they are on their Success Wheel. This visual tool is a short Needs Assessment for additional training that "gets to the point" quickly and with style. Call our office or email for booking information to get Sheryl Nicholson, CSP in front of your audience through http://www.Sheryl.com

Published in: Education, Technology, Business
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American Airlines Success Seminar

  1. 1. Five Success Strategies on Your Wheel of Life Created by CSP Sheryl Nicholson
  2. 2. First Double Dome on the East Coast of the United States
  3. 3. Tools
  4. 4. Personal Power
  5. 5. Do You Have PASSION? BB’s, NN’s CC’s? G R O W What’s Your HQ?
  6. 6. Personal Power Customer Care
  7. 7. It’s All About YOUR Attitude… How do you recognize and reward each other? “Pat on the back”? Names on checks? ABCD pin? Are YOU the owner? Over the fence, phone, TV, now internet and camera phones
  8. 8. Personal Power Communication Customer Care
  9. 9. Comunication Jukebox  Passive, Aggressive, Assertive and Passive- Aggressive  Ask Questions – The Sensational Seven KARNA - External and internal customers, initial contact, submit contracts, load terms, negotiate, optimize, understand waivers, stay within guidelines….WOW
  10. 10. Personal Power Team Building Customer Care Communication
  11. 11. Connect Your People Puzzle •Tone of Voice, Speed, and Words Chosen •Rub You the Wrong Way? •Team Respect for Differences •Happy and Consistent Customers •Personally TOO
  12. 12. Personal Power Team Building Dream Customer Care Communication
  13. 13. Dream – Gives You a Creative Eye
  14. 14. Don’t Let Anyone Take Your DREAMS! Don …
  15. 15. Personal Power People Power Dream Customer Care Communication
  16. 16. Personal Power People Power Dream Customer Care Communication
  17. 17. How Are You Riding The Waves of Success…
  18. 18. 2 Questions…  Where is your weakest spoke in your wheel?  Could others benefit? Take Your Plane ONE Commitment

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