Starbucks Hr

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Starbucks Hr

  1. 1. Best Human Resource Management Practices<br />Group 13<br />Felix Chen Vivien Chen Lauren DwornikKelsi Pullen Graham Schreiner<br />
  2. 2. “We&apos;re not in the coffee business, serving people, <br /> we&apos;re in the people business serving coffee”<br />- Howard Schultz CEO<br />
  3. 3. Starbucks Mission Statement<br /><ul><li>Provide a great work environment </li></ul> and treat each other with respect and dignity. <br /><ul><li>Embrace diversity as an essential component in the way we do business.
  4. 4. Apply the highest standards of excellence to the purchasing, </li></ul> roasting and fresh delivery of our coffee. <br /><ul><li>Develop enthusiastically-satisfied customers all of the time.
  5. 5. Contribute positively to our communities and our environment.
  6. 6. Recognize that profitability is essential to our future success. </li></li></ul><li>Provide agreat work environmentand treat each other withrespect and dignity. <br />
  7. 7. Embrace diversity as an essential component in the way we do business.<br />
  8. 8. 2008:<br />7th<br />
  9. 9. FortuneMagazine<br />Best 100 Companies to work for<br />
  10. 10. Performance<br />Appraisal<br />Benefits<br />Recruitment<br />Training<br />
  11. 11. and then<br />Problems and recommendations<br />
  12. 12. Benefits<br />Aka total pay<br />Aka “your special blend”<br />
  13. 13. 20 Hours +<br /><ul><li>Health Coverage
  14. 14. Adoption Program
  15. 15. Income Protection
  16. 16. tuition reimbursement
  17. 17. Savings Plan
  18. 18. SIP
  19. 19. RRSP matching</li></li></ul><li>In Store<br /><ul><li> shifts – free drinks
  20. 20. markouts – free coffee/tea
  21. 21. partner discount – 30%</li></li></ul><li>Recruitment<br />
  22. 22. <ul><li>methods
  23. 23. general walk-in applicants
  24. 24. recruiting teams
  25. 25. energetic “people persons”
  26. 26. referral program
  27. 27. two part behavioural interviews</li></li></ul><li>Training<br />
  28. 28. <ul><li> first impressions
  29. 29. mandatory two week barista training
  30. 30. two week module
  31. 31. certification </li></li></ul><li>Legendary Service<br />The Starbucks Experience<br /><ul><li> “just say yes”
  32. 32. “pour your heart into it”
  33. 33. star skills
  34. 34. the five ways of being</li></li></ul><li>Star Skills<br /><ul><li> maintain and enhance self-esteem
  35. 35. listen and acknowledge
  36. 36. ask for help</li></li></ul><li>The five ways of being<br /><ul><li> be WELCOMING
  37. 37. be GENUINE
  38. 38. be CONSIDERATE
  39. 39. be KNOWLEDGABLE
  40. 40. beINVOLVED</li></li></ul><li>Performance Appraisal<br />
  41. 41. <ul><li> every six months – reviews
  42. 42. bonuses
  43. 43. “customer voice”
  44. 44. customer comment cards</li></li></ul><li>Problems/recommendations<br />
  45. 45. <ul><li> dress code
  46. 46. uncompetitive pay
  47. 47. lack balance in duties and pay</li></li></ul><li>Questions, Comments, Concerns?<br />

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