1. About Us
Federation of Consumers is a Non-Profit-Non-Governmental organization (NGO),
Registered with Department of Charity Commissioner. Federation of Consumers is one
of the apex organizations of the consumers in the country and founded with motive to
eliminate all possible forms of consumer exploitation. Federation plays a vital role in the
growth of consumerism in our country. Organization specializes in attending all types of
consumer issues that affect common man’s life. It has programs aimed at the general
public promoting consumer rights and overall dispersion of information regarding
consumer safety. Federation today help consumers through different modes such as
education, training, awareness seminars & programs, developing IEC (Information,
Education and Communication) materials, networking, advocacy and lobbying and
follow-up action. Federation of Consumers is dedicated to protecting consumer interests
through consumer research, campaigns through media, creation/monitoring/enforcement
of effective consumer laws, consumer advocacy and information dissemination.
visit us @: www.federationofconsumers.org
Contact us @: federationofconsumers@gmail.com
Be with us in twitter: https://twitter.com/fedconsumers
Join us face to face us in facebook: http://www.facebook.com/federationofconsumers
5. IT as a Sales Tool
• Email
• Websites
• Short Messages
• Audio-Visual Presentations (ex-Pharma,
etc.)
• Flash Presentations (ex-Pharma,
Manufacturing, Construction, etc)
• CD’s,DVD’s
• E-Learning sites
6. IT as a Management Tool
• Specifically tailored IT applications to suit various
businesses (ex-Insurance, Banking, etc)
• Enterprise wide applications enable transparency across
the organization
• Streamline processes thus reducing costs and
increasing productivity
• Effective reporting systems facilitated by IT applications
(ex-MIS,DSS,EIS,etc.)
• IT applications specifically designed to retain precious
tacit knowledge of the organization
• Specific CRM tools developed to retain customer
data(choices,preferences,habits,etc)
• Tools to handle the supply chain (SCM)
7. IT as a Management Tool-A brief
overview
• MIS (management Information System)
• ERP(Enterprisewide Resource Planning)
• CRM (Customer Relationship
Management)
• SCM (Supply Chain Management)
• KM (Knowledge Management)
8. CRM
• A tool specifically developed to record and
retain customer interactions, habits,
preferences, likes/dislikes, etc.
• Empowers the management with critical
customer data.
12. TYPES OF MEMORY
• RAM: Random Access Memory
– Dynamic: Changes thru processing
– Static: Remains constant (power on)
• ROM: Read Only Memory
(preprogrammed)
– PROM: Program can be changed once
– EPROM: Erasable thru ultraviolet light
– EEPROM: Electrically erasable
*
13. • CD-ROM: 500-660 MEGABYTES
–LAND: Flat parts of disk surface reflects
light
–PITS: small scratch on surface scatters
light
• WRITE ONCE / READ MANY (WORM):
–CD-R: Compact Disk - Recordable
–CD-RW: CD - Rewritable
• DIGITAL VIDEO DISK (DVD): CD size,
up to 10 gigabytes of data
*
OPTICAL STORAGEOPTICAL STORAGE
14. DATA & INFORMATION
• DATA: STREAMS OF RAW FACTS
REPRESENTING EVENTS SUCH AS
BUSINESS TRANSACTIONS
• INFORMATION: CLUSTERS OF FACTS
MEANINGFUL & USEFUL TO HUMAN
BEINGS IN PROCESSES SUCH AS
MAKING DECISIONS
17. FUNCTIONS OF AN INFORMATION SYSTEMFUNCTIONS OF AN INFORMATION SYSTEM
INPUT OUTPUTPROCESS
FEEDBACK
INFORMATIONINFORMATION SYSTEMSYSTEM
ENVIRONMENTENVIRONMENT
Customers SuppliersCustomers Suppliers
Regulatory Stockholders CompetitorsRegulatory Stockholders Competitors
AgenciesAgencies
ORGANIZATIONORGANIZATION
19. ORGANIZATIONS
• PEOPLE: Managers, knowledge workers,
data workers, production or service
workers
• STRUCTURE: Organization
chart, groups of specialists, products,
geography
20. ORGANIZATIONS
• OPERATING PROCEDURES: Standard
Operating Procedures (SOP), rules for
action
• POLITICS: Power to persuade,
get things done
• CULTURE: Customs of
behavior
25. Major Types of Systems
• Executive Support Systems (ESS)
• Decision Support Systems (DSS)
• Management Information Systems (MIS)
• Knowledge Work Systems (KWS)
• Office Automation Systems (OAS)
• Transaction Processing Systems (TPS)
26. Management Information System
• Management Level-
– Inputs-High volume data
– Processing-Simple models
– Outputs-Summary reports
– Users-Middle Managers
• Example-Annual Budgeting
27. Typical TPS Applications
Sales & Marketing Systems
• Major Functions-
– Sales Management, Market Research,
Promotion, Pricing, New Products
• Major Applications-
– Sales Order info systems, Market research
system, pricing system
28. Typical TPS Applications
Manufacturing & Production
Systems
• Major Functions-
– Scheduling, purchasing, shipping, receiving,
engineering, operations
• Major Applications-
– Material resource planning systems,
Purchase order control systems, engineering
systems, quality control systems
29. Typical TPS Applications
Finance & Accounting Systems
• Major Functions-
– Budgeting, general ledger, billing, cost
accounting
• Major Applications-
– General ledger, Accounts receivable,
accounts payable, budgeting, funds
management systems
30. Typical TPS Applications
Human Resources Systems
• Major Functions-
– Personnel records, benefits, compensation,
labor relations, training.
• Major Applications-
– Payroll, employee records, benefit systems,
career path systems, personnel training
systems
31. Typical TPS Applications
Other Types (ex-University, etc)
• Major Functions-
– Admissions,Grade records, Course records,
Alumni
• Major Applications-
– Registration system, student transcript
system, curriculum class control system,
alumni benefactor system.
32. Knowledge Work Systems
• Knowledge Level
– Inputs-Design specs
– Processing-Modeling
– Outputs-Design, Graphics
– Users-Technical staff
• Example-Engineering work station
33. Office Automation System
• Towards a “Paperless” office
• Redesign a workflow
• Integrated Software
• Bright, Cheerful workplace
34. Management Information System
• Structured & semi-structured decisions
• Report control oriented
• Past & present data
• Internal orientation
• Lengthy design process
35. TPS Data for MIS Applications
TPS
Order File
Production Master File
Accounting File
Order
Processing
System
MRP System
General
Ledger
System
Sales
Data
Unit
Product
Cost
Product
Chang
e Data
Expens
e Data
MIS Reports
Managers
MIS
36. Decision Support Systems
• Management Level
– Inputs-Low volume data
– Processing-Interactive
– Output-Decision Analysis
– Users-Professionals, Staff
• Example-Contract Cost Analysis
37. Decision Support Systems
• Flexible, Adaptable, Quick
• User controls Inputs/Outputs
• No professional programming
• Supports decision process
• Sophisticated Modelling tools
38. Executive Support Systems
• Strategic Level
– Inputs-Aggregate data
– Processing-Interactive
– Outputs-Projections
– Users-Senior Managers
• Example-5 Yrs operating plan
39. Executive Support Systems
• Top level Management
• Designated to Individual
• Ties CEO to all levels
• Very expensive to keep up
• Extensive support staff
41. Systems from a Functional
Perspective
• Sales & Marketing Systems
• Manufacturing & Production Systems
• Finance & Accounting Systems
• Human Resource Systems
42. Sales & Marketing Information
Systems
System Description Organizational Level
Order Processing Enter, Process, Track
orders
Operational
Market Analysis Identify customers &
Markets
Knowledge
Pricing Analysis Determine Prices Management
Sales Trends Prepare 5-Year
Forecasts
Strategic
43. Manufacturing Information Systems
System Description Organizational Level
Machine Control Controls action of
equipment
Operational
Computer Aided Design Design new products Knowledge
Production Planning Decide number,
Schedule of products
Management
Facilities Location Decide where to locate
facilities
Strategic
44. Finance & Accounting information
System
System Description Organization Level
Accounts receivable Track money owed to
firm
Operational
Portfolio Analysis Design firms investment Knowledge
Budgeting Prepare short-term
budgets
Management
Profit Planning Plan long-term profits Strategic
45. Human Resources Information System
System Description Organizational Level
Training & Development Track training, skills,
appraisals
Operational
Career Pathing Design employee career
paths
Knowledge
Compensation Analysis Monitor wages, Salaries,
Benefits
Management
Human Resources
Planning
Plan long-term
manpower needs
Strategic
