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Deep dive in Citrix Troubleshooting

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Slides from Bay Area Citrix User Group meeting (BayCUG)

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Deep dive in Citrix Troubleshooting

  1. 1. Citrix Troubleshooting: Deep Dive Denis Gundarev Senior Consultant Entisys Solutions
  2. 2. Guide to troubleshooting Phase 1 Phase 2 Phase 3 Identify the Issue Profit
  3. 3. StoreFront Troubleshooting
  4. 4. What’s the topic? • Not a basic “Restart the computer” stuff • Do not restart the computer if you going to troubleshoot the issue • Not a CDF tracing tutorial • Search for TechEdge presentations on citrix.com • Not a dump analysis workshop • Check Dmitry Vostokov’s dumpanalosys.com
  5. 5. Generic Errors in StoreFront
  6. 6. Step 1: Check event logs
  7. 7. Search Files for Text PS C:>Get-ChildItem -Recurse *.config|Select-String "net.pipe://localhost/Citrix/Authentication/Win32" Select-Object -Property Path, LineNumber | |Out-GridView -OutputMode Multiple |%{notepad $_.Path}
  8. 8. Find Service by Executable Path PS C:>Get-WmiObject -Class Win32_Service -Filter "pathname like '%defaultdomainservices%'" Select-Object -Property Displayname, PathName, Started | |Out-GridView
  9. 9. Search Files for Text PS C:>Get-ChildItem -Recurse *.config|Select-String "loadbalancer.corp.itbubble.ru" Select-Object -Property Path, LineNumber | |Out-GridView -OutputMode Multiple |%{notepad $_.Path}
  10. 10. Search Files for Text PS C:>Get-ChildItem -Recurse *.config|Select-String "loadbalancer.corp.itbubble.ru" Select-Object -Property Path, LineNumber | |Out-GridView -OutputMode Multiple |%{notepad $_.Path}
  11. 11. Fiddler
  12. 12. Fiddler
  13. 13. Fiddler • Set-Cookie: NSC_ttmx=ffffffffc3a01fa645525d5f4f58455e445a4a423660;expires=Sun, 14- Jul-2013 13:46:47 GMT;path=/;secure;httponly • Set-Cookie: NSC_ttmx=ffffffffc3a01fa245525d5f4f58455e445a4a423660;expires=Sun, 14- Jul-2013 13:47:15 GMT;path=/;secure;httponly • Set-Cookie: NSC_ttmx=ffffffffc3a01fa645525d5f4f58455e445a4a423660;expires=Sun, 14- Jul-2013 13:47:15 GMT;path=/;secure;httponly • Set-Cookie: NSC_ttmx=ffffffffc3a01fa245525d5f4f58455e445a4a423660;expires=Sun, 14- Jul-2013 13:47:15 GMT;path=/;secure;httponly
  14. 14. StoreFront tracing • http://support.citrix.com/proddocs/topic/dws-storefront-10/dws- troubleshoot.html • To enable tracing • Using an account with local administrator permissions on the Receiver Storefront server, start Windows PowerShell and, at a command prompt, type the following commands. • > Add-PSSnapin Citrix.DeliveryServices.Framework.Commands • > Set-DSTraceLevel -All -TraceLevel Verbose • To disable tracing, type the following commands. • > Add-PSSnapin Citrix.DeliveryServices.Framework.Commands • > Set-DSTraceLevel -All -TraceLevel Off
  15. 15. StoreFront tracing
  16. 16. Service Configuration Editor • Available with Windows SDK • allows administrators to modify configuration settings for WCF services using a graphical user interface
  17. 17. Search Files for Text PS C:>Get-ChildItem -Recurse *.config -ErrorAction SilentlyContinue | |Select-Object -Property Path,LineNumber |Select-String "Program FilesCitrixReceiver StoreFrontAdminTrace" Out-GridView -OutputMode Multiple |%{c:SvcConfigEditor.exe $_.Path}
  18. 18. Set up XML tracing • Diagnostics -> Listeners -> SetDSTraceLevelCmdletListener
  19. 19. Set up XML tracing • InitData -> c:temp<ServiceName>.svclog • TypeOutputOptions -> -> Check all fields • TypeName -> System.Diagnostics.XmlWriterTraceListener
  20. 20. Service Trace Viewer Tool (SvcTraceViewer.exe)
  21. 21. Service Trace Viewer Tool (SvcTraceViewer.exe)
  22. 22. Receiver for Web
  23. 23. 26
  24. 24. 27
  25. 25. 28
  26. 26. 29
  27. 27. 30
  28. 28. ILSpy .Net Decomplier
  29. 29. 32 ILSpy • Available at http://ILSpy.net • Free
  30. 30. 33 • Unhandled exception error when browsing for an application in Delivery Services Console or AppCenter
  31. 31. 34 • System.IO.DirectoryNotFoundException: The system cannot find the path specified. (Exception from HRESULT: 0x80070003) • at IWshRuntimeLibrary.IWshShortcut.Save() • at Citrix.CMI.PSE.Utils.FileBrowsing.CreateServerLinks(FileDialog dialog, ServerSet serverSet, ModifyShareNameCallback modifyShareNameCallback) • at Citrix.CMI.PSE.Cmo.App.PropertyPages.InstalledICALocationPage.u_browseCommandLineButton_Click(Object sender, EventArgs e) • at System.Windows.Forms.Control.OnClick(EventArgs e) • at System.Windows.Forms.Button.OnClick(EventArgs e) • at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) • at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) • at System.Windows.Forms.Control.WndProc(Message& m) • at System.Windows.Forms.ButtonBase.WndProc(Message& m) • at System.Windows.Forms.Button.WndProc(Message8; m) • at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message&; m) • at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) • at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
  32. 32. 35 • Cause: • Customer have Folder redirection implemented via GPO and "Links" special folder is redirected. • Citrix Management console doesn't handle folder redirection and assume that %USERPROFILE%Links folder exists. • private static readonly string FavoriteLink = Path.Combine(Path.Combine(Environment.GetEnvironmentVa riable("USERPROFILE"), "Links"), Services.ResString.GetGlobal("$Profile_Links_Shortcut_Nam e") + ".lnk");
  33. 33. 36
  34. 34. 37 • Get-ChildItem -Recurse *.* -ErrorAction SilentlyContinue|Select- String "XenDesktop is not installed" |Select-Object -Property Path
  35. 35. 38
  36. 36. 39
  37. 37. 40
  38. 38. Q&A • @fdwl • denisg@entisys.com • http://BayCUG.com • http://blog.itbubble.ru

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