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Halalati -Toolkit for Social Marketing AppsBug Fixing & Kommunikation mit KundenDr. Thomas Langenberg, Allfacebook Devcon5...
Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusg...
Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusg...
Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusg...
Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusg...
Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusg...
Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusg...
Was genau ist ein „Facebook“ Bug                            ?halalati | Dezember 2011                                      7
Es gibt zwei Typen von Bugs – echte und unechte   Typologie - Ein Versuch                          Echte                  ...
Bug ist nicht gleich „Bug“ –   wir unterscheiden zwischen vier verschiedenen Typen von Bugs   Typologie                   ...
Bugs, bei denen das „Fixing“ bei Facebook liegt      1        sollten am Besten über einen Workaround adressiert werden   ...
Bugs, die einmal Bugs waren, können über das Bug Reporting      2        bzw. über Google gefunden und fixiert werden   Bu...
Die einfachsten Bugs, sind diese, bei denen lediglich eine      3        Missverständnis vorliegt   Bug ist nicht echt – e...
Bugs, die aus fehlenden Funktionen resultieren, können über      4       einfaches „machen“ gefixed werden   Bug ist nicht...
Die Mehrheit der in der Facebook App Entwicklung entdeckten „Bugs“   sind relativ „einfach“ identifzier- und lösbar   Zusa...
Was sind Eure Erfahrungen?                           Dr. Thomas Langenberg,                           Gründer & Geschäftsf...
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Facebook Bug Fixing & Kommunikation mit Kunden (by Dr. Thomas Langenberg @ AllFacebook Developer Conference)

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Facebook Bug Fixing & Kommunikation mit Kunden (by Dr. Thomas Langenberg @ AllFacebook Developer Conference)

  1. 1. Halalati -Toolkit for Social Marketing AppsBug Fixing & Kommunikation mit KundenDr. Thomas Langenberg, Allfacebook Devcon5. Dezember 2011 0
  2. 2. Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusgangssituationQuelle:• http://www.google.com/trends?q=facebook+bug• http://mantsch1.com/ 1
  3. 3. Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusgangssituation Open Graph OpjectsQuelle:• http://www.google.com/trends?q=facebook+bug• http://mantsch1.com/ 2
  4. 4. Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusgangssituation Open graph objects Facebook checkinsQuelle:• http://www.google.com/trends?q=facebook+bug• http://mantsch1.com/ 3
  5. 5. Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusgangssituation Open graph objects Facebook checkins Realtime processingQuelle:• http://www.google.com/trends?q=facebook+bug• http://mantsch1.com/ 4
  6. 6. Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusgangssituation Open graph objects Facebook checkins Realtime processing Privacy settingsQuelle:• http://www.google.com/trends?q=facebook+bug• http://mantsch1.com/ 5
  7. 7. Immer mehr Facebook Nutzer und Entwickler setzen sich in irgendeinerForm mit „Bugs“ der Facebook Plattform auseinanderAusgangssituation Open graph objects Facebook checkins Realtime processing Privacy settings iFrame ScrollbarsQuelle:• http://www.google.com/trends?q=facebook+bug• http://mantsch1.com/ 6
  8. 8. Was genau ist ein „Facebook“ Bug ?halalati | Dezember 2011 7
  9. 9. Es gibt zwei Typen von Bugs – echte und unechte Typologie - Ein Versuch Echte Unechte („not working share button“) „… der Entzug von Adminrechten entgegen den FAQ trotzdem möglich ist, um etwa scheidenden Mitarbeitern die Kontrolle über eine Seite zu nehmen “Quelle: http://www.vol.at/facebook-bug-ermoeglicht-page-hijacking/news-20110907-09370017halalati | Dezember 2011 8
  10. 10. Bug ist nicht gleich „Bug“ – wir unterscheiden zwischen vier verschiedenen Typen von Bugs Typologie 1 „sind echt“ ? 2 Bugs 3 „sind nicht echt“ 4halalati | Dezember 2011 9
  11. 11. Bugs, bei denen das „Fixing“ bei Facebook liegt 1 sollten am Besten über einen Workaround adressiert werden Bug ist echt - Facebook ist Schuld Lösung: „melden“ Aufwand: eher hoch, da workaround gefunden werden musshalalati | Dezember 2011 10
  12. 12. Bugs, die einmal Bugs waren, können über das Bug Reporting 2 bzw. über Google gefunden und fixiert werden Bug ist echt - Facebook ist nicht (mehr) Schuld Lösung: „googeln“ Aufwand: niedriger, da BugFix vorhanden, aber gefunden werden musshalalati | Dezember 2011 11
  13. 13. Die einfachsten Bugs, sind diese, bei denen lediglich eine 3 Missverständnis vorliegt Bug ist nicht echt – es liegt ein Missverständnis vor Thema - Thema - Gewinnspiele: Canvas vs . Fanpage Apps: „Das Formular wird nicht „Meine Fanpage ist korrekt vorbefüllt!“ verschwunden!“ Lösung: „kommunizieren“ Aufwand: niedrig, da „nur“ Abstimmung mit Auftraggeber notwendighalalati | Dezember 2011 12
  14. 14. Bugs, die aus fehlenden Funktionen resultieren, können über 4 einfaches „machen“ gefixed werden Bug ist nicht echt – eine Funktion wurde vergessen zu implementieren Lösung: „machen“ Aufwand: mittel, das Budget muss erweitert & Zeitplan angepasst werdenQuelle: http://www.werbeplanung.at/media/88345/geek_cover_AufmacherContent.jpghalalati | Dezember 2011 13
  15. 15. Die Mehrheit der in der Facebook App Entwicklung entdeckten „Bugs“ sind relativ „einfach“ identifzier- und lösbar Zusammenfassung Aufwand für das Fixing Facebook ist 1 „Schuld“ sind echt Facebook ist nicht 2 „Schuld“ Bugs „Missverständnis zwischen 3 Entwickler und Auftraggeber “ sind nicht echt „Eine Funktion wurde (schlichtweg) 4 vergessen zu implementieren“ 80% aller „bugs“halalati | Dezember 2011 14
  16. 16. Was sind Eure Erfahrungen? Dr. Thomas Langenberg, Gründer & Geschäftsführer eMail: thomas.langenberg@halalati.com Tel: 0049-89-46221028 Mob: 0049-157-78910112 Fax: 0049-89-954-64153 Web: http://www.halalati.com Twitter: http://www.twitter.com/halalati Facebook: http://www.facebook.com/halalatihalalati | Dezember 2011 15

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