Turning on the Lights

         Steve Greenley
 Service Area Director, Ft. Bend/Sugar Land
            CenterPoint Energy
Do you know how to prepare
    your utilities when there’s an
      approaching hurricane?




2
About CenterPoint Energy
                       5,000 square-mile electric
                        service territory serv...
Turning on the lights
No matter which company you buy your electricity from,
CenterPoint Energy keeps the lights on. We're...
Pre-storm electric service tips
 If someone in your home depends
  on electricity for life-sustaining
  equipment, you ne...
Pre-Storm
natural gas service tips
    Natural gas lines are buried underground

    and not usually affected by severe
 ...
How long do you expect to be
    without power after hurricane?




7
Power Restoration Guide
   Customers should plan to be without power for an
    extended amount of time following a hurri...
Actual Power Restoration Times
   Hurricane Ike, September 2008
    – Made landfall as Category 2
    – 2.1 million custo...
Restoration Execution: Work to
restore everyone’s power as
safely & efficiently as possible
     First – restore service t...
Electric Infrastructure:
How the system held up




13
Hurricane Ike:
A “Category Tree” Hurricane




14
Hurricane Ike:
A “Category Tree” Hurricane




15
How is service restored; why do the
 people across the street have their lights
Circuit I don’t?
 on and




16
Restoration Execution: For the
largest power outage in Texas
history
      Logistics Resources to date:                   ...
Emergency Operations Plan
 The goal of our EOP is to safely restore service to our
  customers as quickly and efficiently...
Are your lights on?
    If you have evacuated and want to
     know if your home has
     power, please DO NOT call us
  ...
If your lights are out
    Please do NOT call us
      – We are quickly aware of outages through our remote sensors, heli...
Post-storm electric safety tips
 If you return and your electrical system has not been harmed, then turn your
  electrici...
Post-storm electric safety tips
    DO call us to report a downed
     power line or other electric
     emergencies
    ...
Do you know how to check if your
      home is ready for CenterPoint
         Energy to restore power?




23
Post-storm electric safety tips
  Check your home’s

  weatherhead
 Any weatherhead
  problems will need to be
  repaire...
Post-storm
portable generator tips
    Do not connect portable generators
     directly to a building's wiring
     witho...
Post-storm
natural gas safety tips
    If you smell gas, leave the
     area immediately and then
     call us
    Do no...
Post-storm
natural gas safety tips
 If your home was flooded, call a licensed plumber or a gas
  appliance technician to ...
CenterPointEnergy.com/stormcenter




28
Turning on the Lights

         Steve Greenley
 Service Area Director, Ft. Bend/Sugar Land
            CenterPoint Energy
What We Do Before, During, and After an Emergency - Steve Greenley, Center Point Energy
What We Do Before, During, and After an Emergency - Steve Greenley, Center Point Energy
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What We Do Before, During, and After an Emergency - Steve Greenley, Center Point Energy

  1. 1. Turning on the Lights Steve Greenley Service Area Director, Ft. Bend/Sugar Land CenterPoint Energy
  2. 2. Do you know how to prepare your utilities when there’s an approaching hurricane? 2
  3. 3. About CenterPoint Energy  5,000 square-mile electric service territory serving 2+ million customers  Own and maintain the power lines and electric distribution system  Also deliver natural gas to 1+ million customers in the Houston area 3
  4. 4. Turning on the lights No matter which company you buy your electricity from, CenterPoint Energy keeps the lights on. We're the only company in Houston that can restore your service during power outages. We prepare for outages before they happen by investing in technology to quickly and accurately pinpoint problems. When storms knock out your power, our trained crews will work day and night to get you up and running. However, there are a few things you can do before and after a hurricane for utility services to your home. 4
  5. 5. Pre-storm electric service tips  If someone in your home depends on electricity for life-sustaining equipment, you need to make other arrangements  Unplug sensitive electrical appliances, such as your computer  If you expect flood waters to approach your home, turn off electricity at the circuit breaker 5
  6. 6. Pre-Storm natural gas service tips Natural gas lines are buried underground  and not usually affected by severe weather CenterPoint Energy strongly advises you  to leave natural gas service connected during a storm - doing so will maintain proper pressure in the gas piping in the house to prevent water from entering the lines if flooding occurs If you choose to discontinue your gas  service - turn off the gas at each appliance Do NOT turn off your natural gas at the  meter 6
  7. 7. How long do you expect to be without power after hurricane? 7
  8. 8. Power Restoration Guide  Customers should plan to be without power for an extended amount of time following a hurricane: Category 1 winds 74-95 mph 7 to 10 days Category 2 winds 96-110 mph 2 to 3 weeks Category 3 winds 111-130 mph 3 to 5 weeks Category 4 winds 131-155 mph 4 to 6 weeks Category 5 winds 156 mph and up 6 to 8 weeks 8
  9. 9. Actual Power Restoration Times  Hurricane Ike, September 2008 – Made landfall as Category 2 – 2.1 million customers lost power – 18 days to restore power  Hurricane Rita, September 2005 – Made landfall as Category 3 – Houston experienced less than Category 1 winds – 719,000 customers lost power – 6 days to restore power  Hurricane Alicia, August 1983 – Made landfall as Category 3 – 750,000 customers lost power – 16 days to restore power 9
  10. 10. Restoration Execution: Work to restore everyone’s power as safely & efficiently as possible First – restore service to key  facilities vital to public safety, health and welfare and secure downed power lines Next – repair major lines and  fuses that restore power to greatest number of customers in least amount of time Next – repair  transformers, which typically serve 10 customers Finally – repair individual  electric drop to homes 12
  11. 11. Electric Infrastructure: How the system held up 13
  12. 12. Hurricane Ike: A “Category Tree” Hurricane 14
  13. 13. Hurricane Ike: A “Category Tree” Hurricane 15
  14. 14. How is service restored; why do the people across the street have their lights Circuit I don’t? on and 16
  15. 15. Restoration Execution: For the largest power outage in Texas history Logistics Resources to date: Staging Sites: • • 6,400 wood distribution poles out of 1,017,157 Brazoria County Fairgrounds • • 322,045 ft. wires & cable out of 140,569,440 ft. Butler Stadium/Reliant Park • • 4,463 transformers out of 418,663 Reed Road • • 859,543 meals Deer Park Football Stadium • • Gulf Greyhound Racetrack 1.4 million gallons of fuel for 7,000 vehicles • • Humble Civic Center 2.1 million lbs. of ice • • Moody Gardens 94,155 hotel room nights • • Ritchie Brothers – Two locations 4,000 cots - George R. Brown Convention Center • • Sam Houston Race Park More than 11,000 mutual assistance crews from 35 • states and Canada Spring Branch staging site • 12 CenterPoint Energy Service Centers and 11 staging sites 17
  16. 16. Emergency Operations Plan  The goal of our EOP is to safely restore service to our customers as quickly and efficiently as possible  CenterPoint Energy provides an essential public service that our customers rely on for their health, comfort and safety. When this service is threatened by a major disaster such as a hurricane, it is our responsibility as a company to come together as one to deliver our brand promise of being “Always There”. Our EOP is designed to assist us in living up to that promise. 18
  17. 17. Are your lights on?  If you have evacuated and want to know if your home has power, please DO NOT call us during the first few days  Instead, you can: – Call your answering machine to see if it picks up – Call neighbors – Monitor the news – Check CenterPointEnergy.com for general outage information 19
  18. 18. If your lights are out  Please do NOT call us – We are quickly aware of outages through our remote sensors, helicopter assessments and ground patrols – Keep phone lines open to take emergency calls  Unplug all major appliances and turn the air conditioner off. When power is restored, appliances can draw three to four times the electric current they normally use, which can cause a short-term overload or even another power outage.  Once your electric service is back on, plug in your appliances first and then turn your air-conditioning back on  Food in a freezer will stay frozen up to 36 hours if the door is kept closed  Keep a small lamp plugged in and turned on so you'll know when power is restored 20
  19. 19. Post-storm electric safety tips  If you return and your electrical system has not been harmed, then turn your electricity back on at the circuit breaker. Turn your air conditioner off until your power is restored.  If water has risen above the electrical outlets, contact a licensed electrician before turning on the main circuit breaker  Any appliances or electronic equipment that have been submerged will need to dry thoroughly for at least one week and be checked by a qualified repair person prior to being turned on  If the outside unit of an air conditioning system has been under water, mud and water may have accumulated in the controls. Have the unit checked by a qualified air conditioning technician 21
  20. 20. Post-storm electric safety tips  DO call us to report a downed power line or other electric emergencies – Always stay away from power lines! – Stay away from standing water – Energized power lines could be submerged 22
  21. 21. Do you know how to check if your home is ready for CenterPoint Energy to restore power? 23
  22. 22. Post-storm electric safety tips Check your home’s  weatherhead  Any weatherhead problems will need to be repaired by an electrician prior to service being restored 24
  23. 23. Post-storm portable generator tips  Do not connect portable generators directly to a building's wiring without a licensed electrician first disconnecting the house wiring from CenterPoint Energy's service  Never run a portable generator indoors or in a garage - place it in a well ventilated area. Generators can produce carbon monoxide, and the odorless fumes can be deadly 25
  24. 24. Post-storm natural gas safety tips  If you smell gas, leave the area immediately and then call us  Do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark  Do not attempt to turn natural gas on or off 26
  25. 25. Post-storm natural gas safety tips  If your home was flooded, call a licensed plumber or a gas appliance technician to inspect your appliances and gas piping to make sure it is in good operating condition before calling CenterPoint Energy to reconnect service  Don’t forget to check outdoor appliances, such as pool heaters and gas grills  Call 811 to locate utility lines prior to digging on your property while conducting clean-up 27
  26. 26. CenterPointEnergy.com/stormcenter 28
  27. 27. Turning on the Lights Steve Greenley Service Area Director, Ft. Bend/Sugar Land CenterPoint Energy

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