GHC provides the overall 9-1-1 communications infrastructure to deliver emergency calls to the proper 9-1-1 communications center.
Do you/your parents use the same television they use 10, 20 years ago? How about vehicle, VCRs, video games?
Not an app that you have to add to your phone Use the regular method that you currently use to send text messages
Estimated 22 million Americans fall into one of these categories Only way for Deaf, Hard of Hearing or Speech Impaired community to request from 9-1-1 is by using a TDD/TTY, which is antiquated technology
School shooting Abduction Home intruder Domestic violence
Wreck at Pecan and Main. As far as I know 2 people are hurt. Unknown who is at fault. No one is moving. Send an ambulance. Hope that helps. Thank you very much.
Greater Harris County Text-to-911
Introducing text to 9-1-1
Signing up for Local Emergency Alerts
WHAT GHC 9-1-1
(or any other county!)
City of Houston
(or any other city!)
A Response Agency
• Communication Link between the residents
needing emergency assistance and the agencies
who respond to their emergency.
• Provides the overall 9-1-1 communications
infrastructure to deliver emergency calls to the
proper 9-1-1 communications center.
Nearly 5 million citizens
All jurisdictions wholly or partially within Harris and
Fort Bend Counties.
34 different primary 9-1-1 call centers
10,000 – 12,000 calls daily
Over 80% from wireless callers.
o What is Text To 9-1-1
o If I can talk, why would I text
o Things to remember when sending a
text to 9-1-1
o Emergency Notifications
Text To 9-1-1 is a service that allows you
to send a text message directly to 9-1-1
for assistance in the event you are
unable to make a voice call to 9-1-1.
Deaf, Hard of Hearing or Speech Impaired
Primary means of communication is by texting
If you have had a medical emergency where you
If your safety would be compromised if you spoke
Active shooting, domestic violence, home invasion,
9-1-1 Industry, FCC and wireless carriers are working to
provide this service!
May 15, 2014 – agreement by four major wireless carriers to
offer texting to 9-1-1 service.
AT&T, Verizon, Sprint, Tmobile
Texting to 9-1-1 is NOT available in most areas.
The service has been implemented in only a few areas across
the U.S. but not with all wireless carriers.
When text-to-9-1-1 is available in your area please
remember: texting should only be used when you are
unable to make a voice call to 9-1-1.
Voice Calls to 9-1-1 will still be the best and fastest way to
reach emergency services!
GHC 9-1-1 is working with all of the wireless carriers to
provide this service for the residents of Harris and Fort
The call centers are ready and the call takers have been
All four wireless carriers are anticipated to be in the
GHC 9-1-1 territory this year.
Text to 9-1-1 will take longer than a voice call
(just like texting to any other phone number).
The 9-1-1 call taker needs to know your exact
location and the nature of your emergency
Text short simple messages
Answer questions and follow instructions from the
9-1-1 call taker.
Photos and videos cannot be sent to 9-1-1 at this time.
Text-to-9-1-1 cannot include more than one person.
Do not send your emergency text to anyone other than
Do not text and drive!
Voice calls to 9-1-1 are still the
best and fastest way to reach
emergency in the
first text you
The same texting challenges exist, just like texting to a
friend, family member, or emergency services.
Uncertainty whether anyone received your text.
Call If You Can
Text If You
If texting to 9-1-1 is not available in your
area, by your wireless carreir or is
temporarily unavailable, you will receive
a message indicating that texting 9-1-1 is
not available and to contact 9-1-1 by
Text to 9-1-1 will not be available with all
carriers at the same time!