Greater Harris County Text-to-911

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An overview of the state of Text-to-911 and emergency alerts using GHC911's system.

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  • GHC provides the overall 9-1-1 communications infrastructure to deliver emergency calls to the proper 9-1-1 communications center.

  • Do you/your parents use the same television they use 10, 20 years ago? How about vehicle, VCRs, video games?
  • Not an app that you have to add to your phone
    Use the regular method that you currently use to send text messages
  • Estimated 22 million Americans fall into one of these categories
    Only way for Deaf, Hard of Hearing or Speech Impaired community to request from 9-1-1 is by using a TDD/TTY, which is antiquated technology
  • School shooting
    Abduction
    Home intruder
    Domestic violence
  • Wreck at Pecan and Main. As far as I know 2 people are hurt. Unknown who is at fault. No one is moving. Send an ambulance. Hope that helps. Thank you very much.
  • Greater Harris County Text-to-911

    1. 1. Introducing text to 9-1-1 & Signing up for Local Emergency Alerts
    2. 2. WHAT GHC 9-1-1 IS NOT Harris County (or any other county!) City of Houston (or any other city!) The State “The Telephone Company” A Response Agency
    3. 3. • Communication Link between the residents needing emergency assistance and the agencies who respond to their emergency. • Provides the overall 9-1-1 communications infrastructure to deliver emergency calls to the proper 9-1-1 communications center.
    4. 4.  Nearly 5 million citizens  All jurisdictions wholly or partially within Harris and Fort Bend Counties.  49 cities  34 different primary 9-1-1 call centers  10,000 – 12,000 calls daily  Over 80% from wireless callers.
    5. 5. o What is Text To 9-1-1 o If I can talk, why would I text o Things to remember when sending a text to 9-1-1 o Emergency Notifications
    6. 6. Cellular Phones
    7. 7. Text To 9-1-1 is a service that allows you to send a text message directly to 9-1-1 for assistance in the event you are unable to make a voice call to 9-1-1.
    8. 8.  Deaf, Hard of Hearing or Speech Impaired community  Primary means of communication is by texting  If you have had a medical emergency where you cannot speak.  If your safety would be compromised if you spoke out loud  Active shooting, domestic violence, home invasion, abduction
    9. 9.  9-1-1 Industry, FCC and wireless carriers are working to provide this service!  May 15, 2014 – agreement by four major wireless carriers to offer texting to 9-1-1 service.  AT&T, Verizon, Sprint, Tmobile
    10. 10.  Texting to 9-1-1 is NOT available in most areas.  The service has been implemented in only a few areas across the U.S. but not with all wireless carriers.  When text-to-9-1-1 is available in your area please remember: texting should only be used when you are unable to make a voice call to 9-1-1. Voice Calls to 9-1-1 will still be the best and fastest way to reach emergency services!
    11. 11.  GHC 9-1-1 is working with all of the wireless carriers to provide this service for the residents of Harris and Fort Bend Counties.  The call centers are ready and the call takers have been trained.  All four wireless carriers are anticipated to be in the GHC 9-1-1 territory this year.  Verizon  T-Mobile  Sprint  AT&T
    12. 12.  Text to 9-1-1 will take longer than a voice call  (just like texting to any other phone number).  The 9-1-1 call taker needs to know your exact location and the nature of your emergency  Text short simple messages  Answer questions and follow instructions from the 9-1-1 call taker.
    13. 13.  Photos and videos cannot be sent to 9-1-1 at this time.  Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1.  Do not text and drive!
    14. 14. Wher e are you baby? Voice calls to 9-1-1 are still the best and fastest way to reach emergency services!
    15. 15. Give your location and nature of emergency in the first text you send
    16. 16.   The same texting challenges exist, just like texting to a friend, family member, or emergency services.  Uncertainty whether anyone received your text.  Time delay. Call If You Can Text If You Can’t
    17. 17.  If texting to 9-1-1 is not available in your area, by your wireless carreir or is temporarily unavailable, you will receive a message indicating that texting 9-1-1 is not available and to contact 9-1-1 by other means.  Text to 9-1-1 will not be available with all carriers at the same time!
    18. 18. TEXT
    19. 19. contacting 9-1-1 either by voice or by text is ONLY for emergencies
    20. 20. Call if you Can… Text if you Can’t
    21. 21. www.911.org
    22. 22. Sonya Clauson sonya@911.org

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