Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Service ExcellenceRESOLVINGSERVICEBREAKDOWN                     Contact Us                     Call us. 0817 0844 840www.g...
Service Breakdown  occur whenever anyproduct or service fail to  meet the customers      expectatios                      ...
ROADBLOCK TOSERVICE EXCELLENCE                     Contact Us                     Call us. 0817 0844 840www.gofaztrack.com...
NOT LISTENING                      Contact Us                      Call us. 0817 0844 840 www.gofaztrack.com   Text us. co...
LACK OF RESPECT                                   Contact Us                                   Call us. 0817 0844 840www.g...
INADEQUATE MATERIALS OR       SUPPORTING EQUIPMENT                        Contact Us                        Call us. 0817 ...
POOR COMMUNICATION                      Contact Us                      Call us. 0817 0844 840 www.gofaztrack.com   Text u...
LACK OF TRAINING                      Contact Us                      Call us. 0817 0844 840 www.gofaztrack.com   Text us....
WORK CONFLICT                      Contact Us                      Call us. 0817 0844 840 www.gofaztrack.com   Text us. co...
HOW TO RESOLVINGSERVICE BREAKDOWN ?                      Contact Us                      Call us. 0817 0844 840www.gofaztr...
SERVICE RECOVERY STRATEGY                           Listen to      Uncover the Express respect                          un...
EXPRESS RESPECT“What you are telling me i important”                                        Contact Us                    ...
LISTEN & UNDERSTAND“Please tell me what happened”                                 Contact Us                              ...
UNCOVER THEEXPECTATIONS“Will you please tell me what you feel need to be done”                                        Cont...
OUTLINE THE SOLUTIONS“You have several choices”                             Contact Us                             Call us...
TAKE ACTION ANDFOLLOW THROUGH“You refund has been requested. I will personallu checkwith accounting to ensure your check g...
DOUBLE CHECKFOR SATISFACTION“I am following up to make sure your check arrived”                                       Cont...
Find more useful articles at           WWW.GOFAZTRACK.COM                             Thank You                           ...
Upcoming SlideShare
Loading in …5
×

Service Excellence : Resolve service breakdown

1,624 views

Published on

Butuh Training Service Excellence? Hubungi Lia 0817 0844 840. Training kami sudah dibuktikan PT HM Sampoerna, Carrefour, Bank Permata. Terbukti yang terbaik. http://gofaztrack.com

Published in: Business, Technology
  • Be the first to comment

Service Excellence : Resolve service breakdown

  1. 1. Service ExcellenceRESOLVINGSERVICEBREAKDOWN Contact Us Call us. 0817 0844 840www.gofaztrack.com Text us. contact@gofaztrack.com
  2. 2. Service Breakdown occur whenever anyproduct or service fail to meet the customers expectatios Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  3. 3. ROADBLOCK TOSERVICE EXCELLENCE Contact Us Call us. 0817 0844 840www.gofaztrack.com Text us. contact@gofaztrack.com
  4. 4. NOT LISTENING Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  5. 5. LACK OF RESPECT Contact Us Call us. 0817 0844 840www.gofaztrack.com Text us. contact@gofaztrack.com
  6. 6. INADEQUATE MATERIALS OR SUPPORTING EQUIPMENT Contact Us Call us. 0817 0844 840www.gofaztrack.com Text us. contact@gofaztrack.com
  7. 7. POOR COMMUNICATION Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  8. 8. LACK OF TRAINING Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  9. 9. WORK CONFLICT Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  10. 10. HOW TO RESOLVINGSERVICE BREAKDOWN ? Contact Us Call us. 0817 0844 840www.gofaztrack.com Text us. contact@gofaztrack.com
  11. 11. SERVICE RECOVERY STRATEGY Listen to Uncover the Express respect understand expectations Take action Double Outline the and follow check for solutions through satisfaction Contact Us Call us. 0817 0844 840www.gofaztrack.com Text us. contact@gofaztrack.com
  12. 12. EXPRESS RESPECT“What you are telling me i important” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  13. 13. LISTEN & UNDERSTAND“Please tell me what happened” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  14. 14. UNCOVER THEEXPECTATIONS“Will you please tell me what you feel need to be done” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  15. 15. OUTLINE THE SOLUTIONS“You have several choices” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  16. 16. TAKE ACTION ANDFOLLOW THROUGH“You refund has been requested. I will personallu checkwith accounting to ensure your check goes out friday” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  17. 17. DOUBLE CHECKFOR SATISFACTION“I am following up to make sure your check arrived” Contact Us Call us. 0817 0844 840 www.gofaztrack.com Text us. contact@gofaztrack.com
  18. 18. Find more useful articles at WWW.GOFAZTRACK.COM Thank You Contact Us Call us. 0817 0844 840www.gofaztrack.com Text us. contact@gofaztrack.com

×