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Translating the Idea of the eGovernment One-Stop Shop in Indonesia


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ICT-EurAsia Conference 2013, Yogyakarta, Indonesia, 25-29 March 2013

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Translating the Idea of the eGovernment One-Stop Shop in Indonesia

  1. 1. UNIVERSITAS ISLAM INDONESIA Translating the Idea of theeGovernment One-Stop Shop inIndonesiaFathul WahidDepartment of Informatics, Universitas Islam Indonesia, Yogyakarta, IndonesiaDepartment of Information Systems, University of Agder, Kristiansand, NorwayICT-EurAsia Conference 2013Yogyakarta, Indonesia, March 25-29, 2013
  2. 2. UNIVERSITAS ISLAM INDONESIABad newsIn its 2010 survey, Politicaland Economic RiskConsultancy namedIndonesia as one of theAsian’s most inefficientbureaucracies, with a highlevel of red tape thatdowngrades the quality ofpublic services to citizens anddiscourages investment. 2
  3. 3. UNIVERSITAS ISLAM INDONESIAGood newsIn the same year, the WorldBank and the InternationalFinance Corporation put thecity of Yogyakarta (one ofmy research sites) in thefifth rank as the mostefficient bureaucracy whendealing with constructionlicense among 183surveyed economiesglobally. 3
  4. 4. UNIVERSITAS ISLAM INDONESIAA question raises …• How we can explain this phenomenon?• Research question: How is the idea of an eGovernment one-stop shop translated during its institutionalization process? 4
  5. 5. UNIVERSITAS ISLAM INDONESIAeGovernment one-stop-shop• Joined-up government• Possible benefits (e.g.): • Eliminating contradictions and tensions between different policies • Allowing seamless rather than fragmented services• Possible problems: • Problem of coordination • Problem of integration and organization 5
  6. 6. UNIVERSITAS ISLAM INDONESIAIdea translation process Note: based on Czarniawska & Joerges (1996) 6
  7. 7. UNIVERSITAS ISLAM INDONESIAMethod• Approach: interpretive case study (in the city of Yogyakarta)• Data: interviews, INDONESIA documents, observations• Coding template: the concept of idea translation• Sensemaking strategy: Yogyakarta temporal bracketing 7
  8. 8. UNIVERSITAS ISLAM INDONESIAFindings – the levels of OSS’s authority 8
  9. 9. UNIVERSITAS ISLAM INDONESIAFindings – the idea translation process 9
  10. 10. UNIVERSITAS ISLAM INDONESIAContributions• Practically (and theoretically), the study offered an explanation how the same idea of OSS was translated differently when it was implemented in a new setting.• Theoretically the study offered evidence to incorporate a multiple-round translation process in the concept of idea translation, which was considered as one-way process. 10
  11. 11. UNIVERSITAS ISLAM INDONESIAThank you.Terima kasih.Tusen takk.Questions and comments are welcome! 11
  12. 12. UNIVERSITAS ISLAM INDONESIASome ‘interesting’ quotations (1)“When there was a new regulation from the nationalgovernment, we did not take it for granted. … We had tothink holistically about organizational structure,personnel, budgeting, and authority. Taking away theauthority [from a department] was not easy.”“The mayor invited all the heads of department involved.… The mayor asked whom did not agree with the idea[of establishing an OSS as a department] to sign astatement on a paper bearing IDR 6,000 duty stamp. Noone did it.” 12
  13. 13. UNIVERSITAS ISLAM INDONESIASome ‘interesting’ quotations (2)“In the beginning, in 2000, the information technologysection was just a supporting unit. … But after making anorganizational evaluation, the section became a coresection. It happened in 2003.”“What we restructured at that time was not the licensingdepartment, but all the departments. We identified whatprocesses should be carried out by what department. Noone complained, since we did not know to whatdepartment we would be assigned.” 13
  14. 14. UNIVERSITAS ISLAM INDONESIASome ‘interesting’ quotations (3)“In the first six months we were really integrated, united,and interdependent. There was no ‘only’. I was only anoffice boy, once one said. I said to him, there was no‘only’, here. We were just like one body. Should anyorgan of it fall ill, the rest of the body will share in thefever that ensues”. 14
  15. 15. UNIVERSITAS ISLAM INDONESIASome ‘interesting’ quotations (4)“The licensing department was established to improvethe public services. We were on the public’s side; theywere facilitated. But, after the department was running,then I realized that the local government itself enjoyedthe most advantages; from time efficiency, morecontrollable processing time, cost reduction, to energyefficiency. No need to spend energy for coordinationbetween the departments, since we were integrated.” 15