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Intelligent Customer
Engagement
Aggregate order information from multiple channels
into a single source accessible anywher...
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Time for a Smarter Order Management System

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An omni-channel management foundation delivers truly superior customer experience while improving efficiency.

Published in: Business

Time for a Smarter Order Management System

  1. 1. Intelligent Customer Engagement Aggregate order information from multiple channels into a single source accessible anywhere. Increased Efficiency in Inventory And Order Promising Customized Commerce With global inventory visibility, leverage the best delivery and service opportunities from any source to meet customers’ expectations. Let customers choose how to purchase and receive: Utilizing inventory from all locations prevents backorders in one location while discounting excess inventory in another. Support the ways customers choose to interact: Buy in store and ship to home. Custom combinations with countless possibilities Buy in app and pick up in store. Time for a Smarter Order Management System 1 2 3 Store Call Center Web 3rd -Party Supplier Quickly integrate partners and define roles to incorporate them in the selling process. of CEOs believe they deliver superior customer experience. 80% 80% of their customers agree. 0 20 40 60 80 100 Discover How to Leverage Order Management for Superior Customer Experience. Visit https://ibm.biz/BdFfh5 Cloud-based solutions enable faster time to value and smaller up-front investment.   Please don’t transfer me! I need it tomorrow! Where’s my order?! Only 8% An omni-channel management foundation delivers truly superior customer experience while improving efficiency. UVJ12352-USEN-00

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