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The Chief Data Officer Golden Rules to Data Quality and Data Governance Success

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At the dawn of 2015, there are around 400 Chief Data Officers working in the world. And that number will double by the end of the year. Everywhere in the world corporations have realized that data can become a lever for competitive advantage.

However, how can CDOs succeed in creating and managing Data Quality and Data Governance initiatives? For my previous personal experiences, I can say it is not an easy task.

This material was delivered in an IAIDQ webinar presented in January 8th 2015. It shows the golden rules a Chief Data or Analytics Officer can apply in order to really make data a pristine asset for the business.

Published in: Data & Analytics
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The Chief Data Officer Golden Rules to Data Quality and Data Governance Success

  1. 1. IDQ January Webinar The Chief Data Officer: Golden Rules to Data Quality and Data Governance Success With Mario Faria http://iaidq.org/webinars/2015-01-08.shtml
  2. 2. Mario Faria 1 The Chief Data Officer Golden Rules to Data Quality and Data Governance Success Mario Faria Jan 8th, 2015 http://www.cdo-inc.com/
  3. 3. Mario Faria 2 mario.faria@cdo-inc.com @mariofaria http://www.cdo-inc.com • Head of CDO, Inc., advising companies on how to cross the “data & analytics chasm” driving a digital transformation • According to MIT, one of the first Chief Data Officers in the world (just Google my name to see) • Proven expertise leading teams focused in Analytics, Data Monetization, Digital Transformation, Data Management, Data Governance & Policies, Data Security, Data Privacy, Data Architecture, Data Quality, Data Operations using Agile and Lean Methodologies • Over 5 years of experience as a Chief Data & Analytics Officer for ServiceSource and Equifax-Boa Vista, creating and implementing data teams around the world, making data a strategic asset, sponsoring a data driven culture change and making the data organization as a P&L center • Worked for IBM, Accenture and Microsoft, leading projects related to BI, Analytics, Security, DW, CRM, Supply Chain, Web Development, Digital Marketing and Management Consulting • Motto: "If you do not treat people, technology and data as economic assets, they will become liabilities“ Mario Faria Chief Data Officer
  4. 4. In 1915, the transcontinental telephone service between NY and SF was inaugurated
  5. 5. Mario Faria 6 The 3 Architectures a Company needs to succeed Business Architecture Technology Architecture Data Architecture
  6. 6. Mario Faria 7 Data & Analytics Responsibilities • Data Strategy • Data Governance • Data Quality • Data Analytics • Data Insights • Data Architecture • Data Acquisitions • Data Operations • Data Policies • Data Security • Data Protection
  7. 7. A data & analytics team is responsible for transforming data assets into competitive insights, that will drive business decisions and actions, using people, processes and technologies
  8. 8. Mario Faria 9 Chief Data Officer / Chief Analytics Officer Data Governance Data Scientist Data Quality Data ArchitectData Operations
  9. 9. The CDO and team build the bridge between business and IT
  10. 10. Mario Faria 11 The Chief Data Officer Role
  11. 11. Data & Analytics is quite easy Changing behavior and culture is extremely hard to achieve
  12. 12. Mario Faria 13 Chief Data Officer (CDO) / Chief Analytics Officer (CAO) / Chief Data Scientist are the leaders are being hired to enable a culture change and to create data driven organizations
  13. 13. Right People Right Data Right Technology Data Quality & Data Governance
  14. 14. Without Data Quality & Data Governance, it is impossible to achieve the goals of increasing revenue, reducing costs or gaining operational efficiency
  15. 15. Mario Faria 16 Land of Confusion
  16. 16. Mario Faria 17 Problems with Data Quality and Data Governance • Business people don’t understand it and don’t have time or patience • IT people still have a technology mindset • Data & Analytics people make it more complex than it is
  17. 17. Mario Faria 18 Quality is about customer perception
  18. 18. Mario Faria 19 What to do : Establish a customer oriented mentality within your team
  19. 19. Mario Faria 20 Governance is about the processes for making and implementing decisions
  20. 20. Mario Faria 21 Avoid the trap : Governance discussions can become really boring
  21. 21. Make Everyone in the organization feel responsible for Data Quality and Data Governance
  22. 22. How prepared is your business to have data quality and data governance programs in place ?
  23. 23. Time People Technology
  24. 24. Mario Faria 26 Golden Rule Number 1 : Find out the Why
  25. 25. Mario Faria 27 Simon Sinek
  26. 26. Mario Faria 28 Golden Rule Number 2 : Define a strategic vision and put a plan of actions in place to deliver it
  27. 27. Mario Faria 29 A few years ago, a bold plan …
  28. 28. Mario Faria 30 Golden Rule Number 3 : Select a strong Data Quality and Data Governance leader
  29. 29. The Data Quality & Data Governance Leader is the CDO best friend
  30. 30. Mario Faria 32 The critical path to success : Finding the right people
  31. 31. Mario Faria 33 Golden Rule Number 4 : Secure investments and budget to implement the plan
  32. 32. The brutal truth : CDOs with no staff and with no budget
  33. 33. Mario Faria 35 Golden Rule Number 5 : Always deliver results (all the time, regularly)
  34. 34. Mario Faria 36 • A good CDO can implement a data organization with success • A great CDO has the ability to turn raw data into new revenue streams for the business • Components such as technology and methodologies are important, but they are just enablers • The CDO focus is delivering enterprise value to the business (not writing code or SQL scripts) From good to great CDO
  35. 35. Some bonus tips and recommendations
  36. 36. Mario Faria 38 Start where it hurts the most
  37. 37. Mario Faria 39 Celebrate success NW HomeWorksNW HomeWorks
  38. 38. Mario Faria 40 Learn from mistakes
  39. 39. Mario Faria 41 Be flexible and adapt to changes fast
  40. 40. Mario Faria 42 Aim high
  41. 41. Conclusions
  42. 42. “The Data Asset: How Smart Companies Govern Their Data For Business Success” - by Tony Fisher
  43. 43. Mario Faria 45 How the CDO should implement Data Quality and Data Governance programs • Define what Data Quality and Data Governance mean • Establish a baseline where your organization stands today • Bring a data-driven culture inside the business units • Adopt the most-suited methodologies for your needs • Put in place a lean and agile mindset to deliver results
  44. 44. Mario Faria 46 Golden Rules • Find out the Why • Strategic vision and a plan in place • Strong Data Quality and Data Governance leader • Secure investments and budget • Always deliver results
  45. 45. Mario Faria 47 Future of Data Quality
  46. 46. Mario Faria 48 When was the last time ?
  47. 47. 49 Next Generation Roles : CDO & CAO Next Generation... Chief Data Officer Chief Analytics Officer Chief Data & Analytics Officer Driving a more sophisticated approach to how a company interacts and services its customers and better manages its operational risk
  48. 48. Chief Data Officer (focused on data management) Chief Digital Officer (focused on digital transformation) Chief Analytics Officer (focused on decision management initiatives) The ultimate leader who creates and executes digital, data and analytics strategies to drive business value Copyright: Mario Faria 2014 The Chief Data / Analytics / Digital Officer roles
  49. 49. Mario Faria 51 “Business are complex systems, optimizing a single element rarely creates lasting value”- Peter Drucker, the father of modern management
  50. 50. Mario Faria http://www.cdo-inc.com www.slideshare.com/fariamario Twitter : @mariofaria mario.faria@cdo-inc.com +1 (425) 628-3517 © 2015 Chief Data Office Inc. . This work is licensed under a Creative Commons Attribution (CC BY 4.0) License.
  51. 51. Future Events Copyright 2015 IAIDQ 2 IDQ Webinars: 26 February The Importance of Principles and Policies with John Ladley IQCP Test Window: 1 – 31 March 2015 Apply by: 30 January 2015 News and coming events: http://www.iaidq.org Linkedin: http://www.Linkedin.iaidq.org

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