Pioneering             Efficient Utilization of Resources
BPO is a Collection of Techniques for         Improving Throughput,         Balancing Business Loads,         Reducing ...
BPO involves   Detailed Recognition & Recording of Processes,   Establishment of Appropriate Metrics,   Establishment o...
Detailed                                           Waste       New ProcessBusiness Process                                ...
 SustainableBPO will            At the time of                                Financial Crisis  Improve Throughput   Cre...
Outsourcing                                    BPO        BPO                                  Courses Our Specialists can...
   STARBUCKS COFFEE   PHOENIX    ◦ (the 3rd largest pharmaceutical distribution      company in the world),   CEVA    ◦...
Business Analysts                                       Executives                                        Managers        ...
Process Recognition                         Process Design                        Process Modeling                Enterpri...
Course 1                                      Course 2 Business Process Optimization                 Applied Business Proc...
Course 3 Using a Quality Management System as a Framework to affect BPO (20 Hours) • To teach the students what a Quality ...
   Whether you would like to Outsource your BPO    tasks through us or   You would like to enhance your BPO Capacity    ...
For Enquiries, Please contact:•Dr. Farhad Heidari • T: +(973) 39443518 • farhad@neovartis.com   • Chief Business Developme...
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BPO

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BPO

  1. 1. Pioneering Efficient Utilization of Resources
  2. 2. BPO is a Collection of Techniques for  Improving Throughput,  Balancing Business Loads,  Reducing Operations’ Costs,  Eliminating Wastes. Efficient Utilization of Resources. Dr. Farhad Heidari
  3. 3. BPO involves Detailed Recognition & Recording of Processes, Establishment of Appropriate Metrics, Establishment of Goals & Visions, Optimization of Processes, Elimination of Redundant Processes, Deployment of new Processes, Stabilization of Total System, Change Management. Dr. Farhad Heidari
  4. 4. Detailed Waste New ProcessBusiness Process Elimination Deployment Analysis Vision & Process Change Goals Optimization Management Creation Dr. Farhad Heidari
  5. 5.  SustainableBPO will At the time of Financial Crisis  Improve Throughput Creating Larger Companies Abandon  Balance Business Loads, Financial Crisis. Projects  Reduce Operations’ Costs Their Absence Or Put on hold Pulls down the their key Corporations  Eliminates Wastes. Projects Output, Many Talented Or they Reduce Employees are their Staff. Lost Dr. Farhad Heidari
  6. 6. Outsourcing BPO BPO Courses Our Specialists can be Our specialized BPO Outsourced to: Courses are specifically • Improve (create) efficiency, tailored to raise Awareness • Eliminate wastes, & Efficiency amongst your • Create optimized Business Process Models. staff. Dr. Farhad Heidari
  7. 7.  STARBUCKS COFFEE PHOENIX ◦ (the 3rd largest pharmaceutical distribution company in the world), CEVA ◦ (one of the world’s leading logistics companies) Ministry of Defense (United Kingdom) Ministry of Health (Kingdom of Bahrain). Many more. http://www.csfd.co.uk/our_clients.asp Dr. Farhad Heidari
  8. 8. Business Analysts Executives Managers HR ExecutivesBPO Courses aiming at Directors Financial Managers Financial Executives Etc. Dr. Farhad Heidari
  9. 9. Process Recognition Process Design Process Modeling Enterprise Architecture Modeling Streamlining and Re-Engineering Requirements Gathering and Analysis Application Integration Monitoring and Process Analysis Change ManagementDr. Farhad Heidari
  10. 10. Course 1 Course 2 Business Process Optimization Applied Business Process (20 hours) Optimization •To familiarise the participants of the (20 hours) basic concepts and techniques of •Detailed familiarization with process Business Process Optimization (BPO) modelling, process optimization and Business Process Management techniques and change management (BPM) and how this can help an procedures. organization to maximise its operational potential. Dr. Farhad Heidari
  11. 11. Course 3 Using a Quality Management System as a Framework to affect BPO (20 Hours) • To teach the students what a Quality Management System (QMS) is, why it should be adopted in a company and how this can become the framework for affecting Business Process Optimization throughout the entire business. Dr. Farhad Heidari
  12. 12.  Whether you would like to Outsource your BPO tasks through us or You would like to enhance your BPO Capacity building through our Courses Business Process Optimization is a NECESSITY and is no more an option. Dr. Farhad Heidari
  13. 13. For Enquiries, Please contact:•Dr. Farhad Heidari • T: +(973) 39443518 • farhad@neovartis.com • Chief Business Development Officer (Neovartis) • Middle East Director (CSfD) (United Kingdom) • http://www.neovartis.com Dr. Farhad Heidari

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