We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus
You first respondSteps in the listening process emotionally, then intellectually. Then you decide how to respond. Your knowledge, attitudes, values, beliefs and self-concept influences your perception. Respondin Your own needs, g Your reaction to interests, attitudes, and the message. It knowledge affects your can be emotional choice to pay attention. Understandin and intellectual. g Deciding what Not everyone hears the same way. Men actually the message prefer certain means to you. frequencies. Choosing The act of choosing to focus attention Hearing on the message. The reception of Definition of listening: sound. It is a physical and psychological process that involves choosing to listen, understanding, and responding to symbolic messages from others.
Hearing vs. Listening Do you think there is a difference between hearing and listening? You are right, there is! Hearing is simply the act of perceiving sound by the ear. If you are not hearing-impaired, hearing simply happens. Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. Listening leads to learning.
IntroductionAlmost 45% of time we spend in listening.An essential management and leadership skill.A process of receiving, interpreting and reacting to a message.
Listening for fun. Used when listening to lectures in class. Ap Used in social situations like concerts, p re Used when listening to announcements or plays or sporting events. cia l ica getting directions. ti v i t Goal is enjoyment and helps a person to relax. e Cr Used when you need to remember something important. Listening to enjoy or appreciate a Listening to comprehend ideas and information in order to speaker’s message or performance. achieve a specific purpose or goal. Kinds of Listening Listening to understand, participate and Listening to understand, analyze, and enhance a relationship. evaluate messages. Usually used in interactions between two people or a small group. Used when receiving and evaluating persuasive messages.Goal is to develop understanding and appreciation of the ic co meanings & feelings of sender. th m pr pa eh Use when you must make decisions. You try to put yourself in another person’s place, but not necessarily agree Em en siv with them. e It should make you think.
What kind of listener are you?Active listener – The listener participates fully in the communication process. You listen attentively, provide feedback, and strive to understand and remember messages.Passive listener – The listener does not actively participate in interactions. They think they can absorb information even when they do not contribute to the interaction. They place the responsibility for successful communication on the speaker.
Improving Your Listening Skills Identify Objectives Know Your Listening Habits Ask questions Closed Open Evaluate Your Progress
Tips for Effective Listening DO’s Don’ts Be mentally prepared to listen Not to pay undue emphasis on Evaluate the speech not the vocabulary as you can use the speaker context to understand the meaning Be unbiased to the speaker by Not to pay too much attention to depersonalizing your feelings the accessories and clothing of the Fight distractions by closing off speaker sound sources Not to prepare your responses Be open minded while the speaker is speaking Avoid preconceptions and Ask questions to clarify and not prejudices to overshadow intelligence Not to get distracted by outside Paraphrase from time to time influences Send appropriate non-verbal Not to interrupt too often signals time to time Not to show boredom
Factors that affect the listening processNoise – Internal and external distractions Examples: outside sounds, distracting thoughtsBarriers – Blocks listening/understanding. Unfamiliar language, anger, attitudes, biases, needs, beliefs, fear, hearing problems, tuning out, stress, ignorance, prejudices, tired.Memory – 3 types Immediate – Recalling information for a brief period of time. Short term – Recalling information for carrying out a routine or daily task. Long term – Recalling information from past experience.