The world's biggest hotel companies

1. www.hotelsmag.com A PASSION FOR HOSPITALITY ® DESIGN:ANANTARA ENTERSDOHA THELATESTIN KITCHENDESIGN MANYSIDESOF MOBILE HOTELS ® A PASSION FOR HOSPITALITY JULY/AUGUST 2015

2. 4.93750 trim width (add .125 to left AND bottom for bleed) 8.25 (add .125 to b overall trim size of 17.3125 i Ascend® is a membership of unique, upscale hotels positioned to attract travelers seeking genuine experiences hotels gain the value of the resources and support available from one of the world’s largest lodging compan distinctive character. Join the over 170+ members of the Ascend Hotel Collection® program worldwide and be keep your local identity. gain our global pr ° 52’ 4.1’’ N, 82° 34’ 28.1’’ W DOMESTIC AL: BIRMINGHAM AR: HARRISON | JOHNSON AZ: SEDONA | PEORIA | TUCSON CA: ANDERSON | BIG BEAR LAKE | CALISTOGA | DAVIS | BOULDER | GLENWOOD SPRINGS | GOLDEN CT: WESTPORT FL: CRYSTAL RIVER | DANIA BEACH | DAYTONA BEACH SHORES | KEY LARGO | KISSIMMEE | M LA: NEW ORLEANS | LAFAYETTE | OPELOUSAS MA: BOSTON | LEE | DENNIS PORT MD: BALTIMORE | PINEY POINT ME: KENNEBUNK MI: BOYNE FALLS CITY NE: NORFOLK NH: LINCOLN | PORTSMOUTH | WEST CHESTERFIELD NJ: PRINCETON NV: LAS VEGAS NY: BROOKLYN | FLUSHING | LATHAM | | WILKES BARRE RI: MIDDLETOWN SC: FLORENCE | MYRTLE BEACH SD: DEADWOOD | KEYSTONE | RAPID CITY TN: GATLINBURG | MEMPHIS NASHVI WILLIAMSBURG | WYTHEVILLE WI: DE PERE | WISCONSIN DELLS WY: CHEYENNE INTERNATIONAL AW: ORANJESTAD AU: BAIRNSDAL | HAMILTON CW: WILLEMSTAD DK: COPEHAGEN GY: GEORGETOWN IE: CORK | DUBLIN NO: LARVIK | OSLO PR: SAN JUAN SE: ARE | SALTSJO-BOO | STENUNG KS: GARDEN CITY LA: ALEXANDRIA | NEW ORLEANS MA: NEW BEDFORD MD: OCEAN CITY MN: SOUTH SAINT PAUL MT: BILLINGS NY: BRONX | BROOKLYN This advertisement is not an offering.For NewYork: an offering can only be made by a prospectus filed first with the Department of Law in the State of NewYork.Such filing does not constitute approval by the Department of Law.For Minn

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5. Creating Hospitality ArtesanoPremium Porcelain Attention! New Series Artesano – Authentic. Ingenious. You. July/ August 2015VOL. 49, NO. 6 GLOBAL UPDATE Tearing down silos Hotels are grappling with the idea of better integrating traditional sales and marketing departments with geeky data providers. Solutions range from replacing the traditional director of sales and marketing with a “business strategist” to getting help from outside experts in data mining. SPECIAL REPORT HOTELS 325 For the first time in several years, there is a new name atop the annual HOTELS ranking of the world’s biggest hotel companies. Hilton Worldwide added close to 37,000 guestrooms in 2014, surpassing IHG and moving into the top spot on the list. Other noteworthy developments included the ongoing march up the ranking by Chinese hotel companies. 10 23 HOTELS

6. 2 HOTELS July/August2015 www.hotelsmag.com JULY/AUGUST 2015 VOL. 49, NO. 6 FEATURES F&B Kitchen design and technology Long characterized as strictly back of the house, kitchens are continuing their forward march to become spaces focused on form as much as function. TECHNOLOGY Mobile Hotel companies are growing and enhancing their mobile web- sites and apps at a rapidly increasing pace, tweaking designs to mirror not just speciﬁc types of devices, but different kinds of users, too. That means offering guests content and resources ﬁne-tuned to their unique demands. 50 58

7. www.hotelsmag.com July/August2015 HOTELS 3 The exotic setting of the 141-room Banana Island Resort Doha by Anantara is one of its greatest assets. Located about 20 minutes by ferry from Doha, Qatar, the resort aims to offer guests a tranquil ocean setting with every luxury amenity. Lead interior designer Hotels & Resorts Construction Private Limited used the island’s natural surroundings to guide the resort’s aesthetic. Most of the buildings are low, single-story structures with natural plants and greenery surrounding them. Arabic design elements also can be seen throughout the property. Read more in Design starting on p42. 7 Editor’s Diary Sweet spots 10 Global Update Four Seasons’ new app Next-level conservation in California The Disruptors 65 Supplyline 69 Products Guestroom furnishings, spa and more 80 Lagniappe Philipp Real, general manager, The Vines Resort & Spa, Mendoza, Argentina ABOUT THE COVER Clariﬁcation In the May issue of HOTELS, the lead architect and interior designer of ITC Grand Bharat should have been identiﬁed as Rebecca Kenny, Greenwood & Black/ Archiventure Group, Denver.

8. 4 HOTELS July/August2015 www.hotelsmag.com Hot openings Marriott debuts two Macau hotels hotelsm.ag/MarriottMacau The 1,015-key JW Marriott Hotel Macau and The Ritz-Carlton, Macau, with more than 250 suites, both have urban-chic vibes. The JW Marriott’s warmer palette and more geometric detailing give it an identity that’s unique, while The Ritz-Carlton uses cooler tones and more intricate patterns. Blog Yet another digital innovation hotelsm.ag/digitallicense Americans are obsessed with all things electronic, so it's no surprise Delaware and Iowa are rumored to be converting to a digital driver’s license format. The United Kingdom and United Arab Emirates have also announced experiments with digital licenses. Blogger Sherri Scheck-Merrill argues a digital driver’s license would offer one less reason to worry when we accidently leave our wallets at home. Since 2005, Vorasit “Wan” Issara has been managing director of Sri Panwa in Phuket, Thailand, where he oversees day-to-day operations, marketing, development and sales for the luxury resort. Issara spoke with HOTELS about his unique and energetic management style as well as Sri Panwa’s forthcoming new complex housing a pool club, suites and new restaurant. interview lifelong passion for luxurY hotelsm.ag/wanissara ChandelierattheJW MarriottMacau

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11. EDITORIAL Jeff Weinstein, Editor In Chief 1.312.274.2226 E-mail: jweinstein@hotelsmag.com Ann Bagel Storck, Managing Editor 1.312.274.2209 E-mail: astorck@hotelsmag.com Brittany Farb, Associate Editor 1.312.274.2229 E-mail: bfarb@hotelsmag.com Dani Friedland, Managing Editor, New Media 1.312.274.2223 E-mail: dfriedland@mtgmediagroup.com Bert Ganzon, Senior Art Director 1.312.274.2227 E-mail: bganzon@mtgmediagroup.com Steve Vanden Heuvel, Senior Art Director 1.312.274.2218 E-mail: svandenheuvel@mtgmediagroup.com Michelle Villadolid, Freelance Design E-mail: mvilladolid@mtgmediagroup.com Bill McDowell, Vice President, Editorial Director 1.312.274.2201 bmcdowell@mtgmediagroup .com CONTRIBUTING EDITORs Mary Gostelow, Oriana Lerner PUBLIsHING Dan Hogan, Vice President, Publisher 1.312.274.2221 dhogan@hotelsmag.com INTERNATIONAL ADVIsORY BOARD Nakul Anand Executive Director, ITC Ltd., Gurgaon, India Stephen Bartolin Chairman, The Broadmoor, Colorado Springs, Colorado Geoffrey Gelardi Managing Director, The Lanesborough, London Kirk Kinsell President & CEO, Loews Hotels & Resorts, New York City Alex Kyriakidis President and Managing Director, Middle East and Africa, Marriott International, Dubai Christopher Nassetta President and CEO, Hilton Worldwide, McLean, Virginia Monika Nerger Chief Information Officer, Mandarin Oriental Hotel Group, Atlanta Paul Sistare President and CEO, Atlantica Hotels International, São Paulo Susan Terry Vice President Culinary Operations, Hyatt Hotels North American Operations, Chicago EDiTOriAL AND PrODuCTiON OFFiCES, HOTELS Marketing and Technology Group, 1415 N. Dayton Street Chicago, Illinois 60642 USA 1.312.274.2200; fax: 1.312.266.3363 edit@hotelsmag.com SuBSCriPTiONS/CHANGE OF ADDrESS For address changes or subscription questions, please contact: Customer Service, HOTELS, 1209 Dundee Ave. #8, Elgin, Illinois 60120 USA. E-mail: PrintCirc@hotelsmag.com or call:800.554.7470 (U.S. only) www.hotelsmag.com July/August2015 HOTELs 7 A PAssion for hosPitAlity Sweetspots Amenity creep is back — be it personal services, technology or simple give- aways. I know hoteliers have offset some of this with better cost controls, but what about when the up cycle ends and they need to pull back on perks? How do they best manage and explain that? An extreme example of amenity creep just entered my inbox: Peninsula offering guests complimentary access to Beats audio products. Did Peninsula work out a promotional deal with Beats? It wouldn’t surprise me, and Peninsula loves to be on the cutting edge when it comes to technology amenities. So it fits, and they are small enough to manage. But how do you compete with that? I expect I will find out shortly with one of the Peninsula’s competitors offering something similarly appealing — and potentially expensive. I could list many more special programs, value-adds and amenities being offered by hoteliers today to attract business or attention. But when I see China’s stock market give away trillions in value here in mid-July and think about the long run of the current cycle, I can’t help but worry about how hoteliers are going to keep up with what they are training guests to expect. I know we have all been here before, but isn’t it time to start planning for a rainy day? Can we better compete with less expensive draws? I’m not sure I know the answers in the new fron- tier of the hotel business, but I hope you are asking the same questions. On a cheerier note, this month we show you just how successful this industry has been with our annual ranking of the world’s biggest hotel companies. It wasn’t more than a few years ago when 3,000 rooms would get a company into the ranking. Now it is north of 4,000 rooms, which shows you how much expansion is happening and how many Chinese companies are crashing the listing. The company showing some of the biggest growth is Hilton Worldwide, which this year passes IHG for the top spot in our ranking (it won’t last because our numbers do not include IHG’s acquisition of Kimpton hotels, which didn’t close until after our December 31, 2014, deadline). What Hilton has ben- efitted from the most is a brand lineup that includes multiple middle-market options such as Hilton Garden Inn and DoubleTree, which operate in the space enjoying the most traction as of late. The mid-market is definitely the sweet spot for the industry’s giants right now. Let’s hope operators can find that same sweet spot for amenities. W ith the Internet and intermediaries further democratiz- ing the hotel world, today competitors are pulling out every stop to separate themselves, and that is what is starting to trouble me. Editor In Chief

12. COMPANY INDEX COMPANY.............................PAGE COMPANY.............................PAGE COMPANY.............................PAGE Two leading Italian firms re-define the minibar concept. Studio Mussapi realizes the design, Indel B the patented technology. Smart, agile, suspended. Flyingbar: the thinnest minibar in the world. FLYINGBAR MAKE ROOM FOR FREEDOM WWW.INDELB.COM MADE IN ITALY AccorHotels ................................................ 16 Al Rayyan Hospitality................................ 43 American Trade Hotel, The....................... 80 Audeh Group .............................................. 12 Banana Island Resort Doha by Anantara ................................................ 43 CampbellGray Hotels................................ 12 Colony Hotel............................................... 54 Epicurean Hotel, The................................. 51 Four Seasons Hotels and Resorts..... 14, 18 Four Seasons Resort Palm Beach ........... 80 Hilton Worldwide ................................ 10, 59 Hotel Icon .................................................... 10 Hotel Le St. James..................................... 18 Ivy Hotel, The.............................................. 54 Kura Hulanda Lodge & Beach Club ......... 80 Ladera Resort............................................. 18 Lake Placid Lodge ...................................... 18 Las Alamandas........................................... 80 Le Gray Amman.......................................... 12 Le Gray Beirut............................................. 12 Le Méridien Cyberport.............................. 57 Machrie Hotel and Golf Links, The.......... 12 Marriott Hotels........................................... 12 Marriott International............................... 12 Pacifica Hotels............................................ 16 Paradise City............................................... 66 Park Hyatt Vienna...................................... 50 Pestana Hotel Group................................. 65 Phoenicia, The............................................ 12 Post Ranch Inn............................................ 14 Scandic Hotels............................................ 58 Sea Island Co. ..............................................11 Starwood Hotels & Resorts Worldwide 59 Toscana Resort Castelfalfi ....................... 52 Tower Club at Lebua.................................. 52 Valencia Group........................................... 65 Vines Resort & Spa, The........................... 80 Waldorf Astoria Jerusalem...................... 65 Wayfarer, The ............................................. 16 Welk Resorts Sirena del Mar.................... 54

13. Global Update 10 HOTELS July/August2015 www.hotelsmag.com H ong Kong’s 262-room luxury lifestyle Hotel Icon, owned by Hong Kong Polytechnic University, is a unique training hotel that experiments with ideas such as replacing the traditional director of sales and marketing with a “business strategist.” For General Manager Richard Hatter, this approach in a very competitive market has become a business imperative. Three departments at Hotel Icon report to the strategist: revenue, e-commerce/community and sales. Hatter attributes the property’s market-leading RevPAR numbers to this cutting-edge structure. “Our marketing and technology slant is driven with strategic innovation and a strong revenue-management slant,” Hatter explains. “Honestly, this style or role won’t suit every- one, as we operate in a non-conventional flat organization hierarchy being an independent hotel that likes to experiment and is not con- strained by the typical chain herd mentality.” The Hotel Icon “marketing” team is also required to teach degree students, speak at conferences about revenue and distribution, and further develop their SEO knowledge. Hatter says these team members go through a rigorous revenue aptitude test and must score 80%. “They also must be very self-motivated as they will spend 80% of their time on their own with minimal resources,” he adds. The way forward While Hatter has unique freedom to break from the norm, others are grappling with the idea of integrating traditional sales and marketing departments with geeky data providers. Hilton Worldwide Vice President of CRM NewpartNerforCampbellGray 12 fourSeaSoNS’Newapp 14 Next-levelCoNServatioN iNCaliforNia 14 paCifiCaoNafaSttraCk 16 laderaGmbriNGSluxurytolife 18 thediSruptorS 20 Updates As sales success hinges more and more on data, closer collaboration between sales and data-management departments must increase. teariNGdowN silos

14. GLOBAL UPDATE www.hotelsmag.com July/August2015 HOTELS 11 Jonathan Wardman says his company found that letting each department manage its own data and analytics meant they were missing opportunities. “Three years ago we created a commercial services analytics team that specializes in managing the health of data, data flows and structure,” he says. “They have coun- terparts in technology and analytics who I can tap into for my CRM needs for performance dashboards, to merge data and increase its marketable universe. That person taps into expertise in the analytics group for data management, integration and forecasting. I can tap into those spe- cialties, and the functional expertise can be tapped into by anyone. This structure has allowed for crossover and sharing of goals to achieve commercial outcomes technology can enable.” Wardman also says Hilton is beginning to set up its own digital department outside of marketing and IT. He says Hilton needed to create overlaps between marketing, digital and IT with partnerships. “We have global data-development team members who are encouraged to block a day to learn what is important to another function and are encouraged to think outside their discipline,” Wardman notes. Wardman adds that while it is great to create a structure to bring people together to move the needle, there is a lot to be said for the power of trust between disciplines. “What slows things down can be the inability to have straight conversation with people,” he says. “You can spend weeks building a PowerPoint deck to convince someone, or you can have a direct conversation and address the real things on their mind.” From an independent hotelier’s point of view, today’s sales and marketing director must be involved in disciplines like revenue management, says Alex Gregory, director of sales and marketing at the Sea Island Co. in Georgia. “‘Revenue strategist’ is the title starting to proliferate,” he says. “It’s a fancy way of saying you are in charge of all the revenue, which is the role. You need to be multi-disciplined.” Gregory suggests independent operators should engage outside experts in data mining. He also recommends the Hospitality Sales & Marketing Association International (HSMAI) as an educational resource for integrating sales and data departments. At Sea Island, Gregory says there is constant collaboration between the sales and yield-management teams. “It’s tightly wound together,” Gregory explains. “We rely on all those touch- points to make sure we are doing the right thing at the right time.” OURMARKETINGAND TECHNOLOGYSLANTIS DRIVENWITH STRATEGICINNOVATION ANDASTRONGREVENUE-MANAGEMENT SLANT.HONESTLY,THISSTYLEORROLE WON’TSUITEVERYONE. – RICHARD HATTER, HOTEL ICON BREAKINGDOWN THEJOBOFTHE ‘BUSINESSSTRATEGIST’ Hong Kong’s Hotel Icon has experi- mented with ideas such as replacing the traditional director of sales and marketing with a “business strategist.” The Hotel Icon business strategist’s core functions include: • Daily involvement in revenue, e- commerce and channel-management operation. • Active participation in deployment and development of revenue strategy initiatives. • Coaching and educating the revenue-management, e-commerce and business-development teams on demand generation and business development. • Developing and leading the sharing of best practices, providing support for key revenue meetings and offering strategic insight to the executive committee. • Collaborating with operations, fi- nance and marketing to develop and align revenue-management strategies with key business strategies. • Detailed study of the hotel’s market segmentation and understanding the gap to fulfill and exceed budget. • Understanding the shortfalls, growth and variance in each market segment (demographics and nation- alities) and ensuring augmentation to the growing sector.

15. Global Update 12 HOTELS July/August2015 www.hotelsmag.com CampbellGray Hotels, London, has joined forces with the Cyprus-based, family-owned Audeh Group to develop hotels across Europe, the Middle East and Asia. This is the first foray into the hotel business for the Audeh Group, which has inter- ests ranging from retailing and distribution to real estate development. Gordon Campbell Gray met Saad Audeh when the latter was a guest at Le Gray Beirut. “Saad and I have become not merely business partners but good friends,” Campbell Gray says. “The partnership will give CampbellGray Hotels the firepower and opportunity to expand faster than we could on our own while having huge fun, which I believe is an important ingredient for success.” A new diffusion brand, code-named Baby Gray, is in development and will be based around a lower entry price point with great design and interesting, fresh approaches to food and drink. “Creating a really exquisite, intelligent brand with a relevant point of ref- erence is what energizes me, and of course, this has to be backed up with an original and exciting level of service. Baby Gray will, I hope, be that brand,” Campbell Gray adds. The first three projects to be announced under the partnership are a second Le Gray in Amman, Jordan; the relaunch of Malta’s grande dame The Phoenicia; and redevelopment of The Machrie Hotel and Golf Links on Scotland’s Isle of Islay. Opening in 2017, the 180-key Le Gray Amman will be part of a mixed-use development comprising 62 private residences. Interiors of the hotel and the residences will be by Martin Brudnizki Design Studio. “All of this will be under the banner of Le Gray Lifestyle, and we’re working on the concept for other Middle Eastern locations,” Campbell Gray explains. “We chose to work with Martin Brudnizki for the first time because he excels in restaurant design, which for us is essential as our hotels are going to focus very strongly on our restaurants, bars and terraces.” Peter Young Design and Mary Fox Linton, Campbell Gray’s long-time design collaborator, will be involved in the Malta project as well as the creation of 48 new bedrooms as part of a major redevelopment of The Machrie Hotel and Golf Links. GordonCampbell Grayisdevelop- ingadiffused, lower-entry-point brandcode- namedBabyGray. CampbellGray’snewfirepower MarriottInternational’s MarriottHotelsbrand andNetflixhaveenabled gueststosubscribeto Netflixorsignintotheir accountsbyusingthe Netflixapponthehotels’ Internet-connected guestroomTVs. Marriott plans to expand Netflix to 100 properties by the end of 2015, and to nearly all of its more than 300 U.S. hotels by the end of 2016. A Marriott spokes- man says Netflix data is transmitted on separate circuits, creating separate bandwidth pipes for connectivity to guests’ mobile devices. “We have also increased bandwidth standards at our hotels,” the spokes- man said. “In testing, we saw a transfer of stream- ing content data from the circuits used by guests to connect their mobile devices to the circuits set aside for Netflix, increasing available bandwidth to all guests.” entertainmentevolution

16. Global Update 14 HOTELS July/August2015 www.hotelsmag.com Four Seasons Hotels and Resorts has launched a free multi-functional mobile app designed to give guests access to an array of personalized services. While the app is now available in Europe and the Americas, a special version tailored to the preferences of Chinese travelers will launch later in 2015, and additional lan- guages such as Arabic are forthcoming. Functions and features of the new Four Seasons app include: • The ability to make and manage reservations in multiple locations at once • Virtual check-in and check-out, including options to book luggage pickup as well as airport transfers • The ability to submit requests for services such as extra pillows, toiletries, baby gear and turndown services • Local recommendations curated into “moods,” including dining, shopping and cultural experiences • Personalized recommendations from Four Seasons concierges • Built-in geo-location services offering in- language maps with time/distance indica- tors to help guests plan local activities “This is the most interesting and most complicated project that we have under- taken thus far,” says Marco Trecorce, senior vice president and chief information officer at Four Seasons. “The app is designed to complete the guest experience and increase personalization. It’s all about the small details that help guests from when they check in to when they leave.” “Wearetouchingallpiecesofthetravel journeyfromseamlesscheck-intoeasy check-outandeverythingin-between,”adds ScottTaber,seniorvicepresidentofroomsfor FourSeasons.“Guestsareinvitedtoexperi- enceacitythroughthelensofFourSeasons.” FourSeaSonSgetSperSonal Conservation is nothing new for the 39-room Post Ranch Inn in Big Sur, California, but its F&B program is taking that commitment to the next level. In addition to initiatives like a chef’s garden focused on dry-farmed items and joining Monterey Bay Aquarium’s Seafood Watch program, which focuses on sustainable seafood, the hotel recently stumbled upon a unique way to reduce its water usage — a critical consideration in the drought-ravaged U.S. West. John Cox, executive chef of the property’s Sierra Mar restaurant, installed an air compressor in his kitchen to help with over- night oven cleaning. But when the only place he could find to store the compressor was under the dish station, an idea was born. Dishwashing staff uses air from the compressor — rather than water — to pre-clean plates before they go into a dish machine, and Cox says the practice saved 800 gallons of water daily in its first two months. It’s all part of Post Ranch’s em- phasis on supporting and show- casing the surrounding area — even if that’s not always easy. “Whether it’s saving water or enabling people in the community to practice agriculture, all of it takes time and money,” Cox notes. “Sometimes you have to make sacrifices on your bottom line to make the type of initiatives you want to see happen in your community.” Likeagoodneighbor DisheslikeMontereyredabalonewith herbsandblossomsfromtheSierraMar gardenshowcasePostRanchInn’s commitmenttoconservationand sustainable,localingredients. KodiakGreenwood

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18. Global Update 16 HOTELS July/August2015 www.hotelsmag.com Since its launch in 1993, Pacifica Hotels has grown to be one of the biggest hotel management companies on the U.S. West Coast. In the past year, it reinvested US$50 million in property renovations in California’s Marina del Rey, Redondo Beach, Pismo Beach and Cambria, and has expanded its services to include an in-house design team. The company also added more than 250 employees in 2014 and named Matt Marquis president and CEO earlier this year. “We are in one of the best places strategically that we have ever been,” Marquis says. After serving as Pacifica’s president for the past seven years, Marquis says the role of CEO seems natural. His father, Dale Marquis, recently transi- tioned from CEO to chairman. “We sometimes lose sight of the fact that we are a large company because we are family-run,” Matt notes. “We are clearly a dominant player in the industry.” In addition to California, Pacifica also manages assets in Hawaii and Florida. Attractingtheyoungertravel marketisapriority.InAugust2014, PacificalaunchedTheWayfarerin SantaBarbara,California,ahostel conceptfocusedonMillennials. The31-keyhotelincludesprivate guestroomsplusdorm-stylerooms withfourorfivebeds.TheWayfarer alsoofferscommonspacetoin- spiresocializingamongguests. Pacifica is currently working on bringing The Wayfarer to other coastal markets as well. “The Millennials have snuck into the game and will continue to become more of a dominant force,” Marquis says. “They are looking for an experiential, cutting-edge travel experience.” Accor has become AccorHotels and adopted a new signature as it ramps up its digital drive by transforming its AccorHotels. com distribution platform into a marketplace open to a selec- tion of independent hotels. This service just became available to hoteliers in the first target markets, and guests were able to access it at the start of July at commission fees lower than those of the OTAs. AccorHotels says the goal is to triple its online offering to 10,000 hotels in 300 cities by 2018. The independent hotels distributed on the AccorHotels.com platform will be selected on the basis of hotel criteria with guest reviews taken into account. “These initiatives are designed to enrich the content of our digital ecosystem and re- inforce our position as a hospitality industry pioneer and trailblazer,” says AccorHotels CEO Sébastien Bazin. AccortAkes AstAb AtotAs Pacifica Primed for growth PacificaHotels recentlyopened itsfirst4-star luxuryproperty, theMarinaDel Reyhotel. “Wesometimes losesightofthe factthatweare alargecompany becauseweare alsoafamily-run company. however, we are clearly a dominant player in the industry.” – Matt Marquis, CEO and prEsidEnt, paCifiCa HOtEls

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20. 18 HOTELS July/August2015 www.hotelsmag.com Olivier Bottois long held dreams of working in the Caribbean, so when the opportunity came to reposition Ladera Resort in St. Lucia, he jumped at the chance. As a third-generation hotelier who has worked for Four Seasons Hotels and Resorts, New York’s Lake Placid Lodge and Hotel Le St. James in Montreal — among many other luxury hotels during a career spanning more than 30 years — he was well qualified for the job. Since Bottois began as vice president of operations for the 37-suite Ladera in 2011, he has changed the guest mix to couples only, boosted average rate to more than US$800 and hired a staff of 135 entirely from St. Lucia in efforts to truly differentiate the resort. HOTELS: What ways have you found to consistently inspire your staff? Olivier Bottois: It’s all about relationships and really understanding the culture. People here — like anywhere else — like to be recognized, but more here than what I’ve seen overseas. I will take photos of employees doing something right at work, and I will email those photos to the entire resort with a note to say kudos, and I will copy the shareholders of the company. I take the employee- of-the-month concept on a daily basis, basically, and I use technology to do this. That has paid off, because when employees are recognized, they are very motivated to continue doing the right thing to look good. They are very proud, as well. I allow them to be themselves — I don’t want robotic service. I want to make sure they can be friendly. They dance with guests and do things maybe you would not see in a more Americanized type of property, but it’s okay because of the style of the property, because it’s authentic. H: Talk about your experience starting out in the business. OB: My first job was in the kitchen at The Ritz hotel in Paris. I did an apprenticeship there. During that apprenticeship, I got my hand in acid while I was cleaning the ovens. After going through treatment, I was told I would never be able to be a chef — my hands were too sensitive for years. H: Would you have continued on the culinary track were it not for that accident? OB: Yes. I wanted to be a chef or a pastry chef. My mother was a chef, and we were cooking on the weekends. I’ve done that all my life. But it turned out very well, because I became a server, then a maitre’d and then working for [former French President Francois Mitterand] at his personal service was great experience as well. Things happen for a reason, I guess. H: What has kept you working in hotels and fueled your excitement about the business? OB: I enjoy the lifestyle. For me, it’s not work. I enjoy these type of environ- ments. I’m a foodie — I love top wines, top food, top service. I’m a very detailed individual. I like luxury. I would be miserable if I were not in a luxury hotel — I would not be in a hotel, then. I think I’m very good at it, and that’s why I stay and I’m happy — because I’m successful at it. When I wake up in the morning, that’s what I want to do. Bringingluxurytolife Global Update [Staff memberS] dance with gueStS and do thingS maybe you would not See in a more americanized type of property, Butit’sokayBecauseofthestyleoftheproperty,Becauseit’sauthentic. – Olivier BOttOis

21. 2014 Employer Health Benefits Survey, The Henry J. Kaiser Family Foundation, September 10, 2014. 2 One Day PaySM is available for most properly documented, individual claims submitted online through Aflac SmartClaim® by 3 PM ET. Aflac SmartClaim® not available on the following: Short Term Disability (excluding Accident and Sickness Riders), Life, Vision, Dental, Medicare Supplement, Long Term Care/Home Health Care, Aflac Plus Rider and Group policies. Individual Company Statistic, 2015. 3 Eastbridge Consulting Group, U.S. Worksite/Voluntary Sales Report. Carrier Results for 2002-2014. Avon, CT. Coverage is underwritten by American Family Life Assurance Company of Columbus. In New York, coverage is underwritten by American Family Life Assurance Company of New York. It pays to tend to your flock. Call your local agent and visit aflac.com/smallbiz Aflac can help protect your employees with cash to cover their bills in the event of a covered sickness or injury. And now employees’ claims can get paid in a day with Aflac’s One Day PaySM when they submit online.2 Small businesses like how easy it is to add voluntary coverage to their benefits at no direct cost. Especially when it is from Aflac, the number one provider of worksite/voluntary insurance sales for 13 consecutive years.3 Aflac may even be a pre-tax deduction, so when we say it pays to tend to your flock, it just might. Over the past 5 years, employee out-of-pocket expenses have risen nearly 40%.1 Z150001R 3/15Worldwide Headquarters | 1932 Wynnton Road | Columbus, GA 31999 1

22. GLOBAL UPDATE 20 HOTELS July/August2015 www.hotelsmag.com The Disruptors addresses issues ranging from the impact of emerging booking channels and metamediaries to how to best implement new strategies related to mobile technologies and social media.THEDISRUPTORS Check out more HOTELS Disruptors news at hotelsm.ag/HOTELSDisruptors The industry is truly on a tear, but it is also on an unsustainable path. A recent study from the Hospitality Asset Managers Association revealed business-acquisition costs are growing almost twice as fast as revenue. Consumers have become more dynamic in their travel search, requir- ing hotels to take a comprehensive cross-channel approach. Competition is increasing, and Google owns the first page of results, so it has become more of a pay-to-play model. Big data is expensive. Maybe most importantly, the value chain is being eaten up by new intermediaries like TripAdvisor’s meta search model and Priceline’s Buuteeq acquisition where hotels are now paying 10% commissions on their website’s bookings to gain “free” website-development and digital-marketing services. The next downturn will be crushing if some of these factors aren’t controlled. The first step is to holistically measure the cost of all bookings. Then hoteliers can begin to optimize marketing, brand channels and distribution to be more efficient with an eye toward net revenue — not just topline revenue. Chris Jackson, GCOMMERCE, Park City, Utah Uberistheepitomeofanasset-lightorga- nization.Itisasoftwarecompanyspecial- izinginlogistics.Uberiscurrentlyraising betweenUS$1billionand$2billionin newcapital,andthecompanyisvaluedat aroundUS$50billion(approximatelythe valueofHiltonandMarriottcombined.) Airbnbsupports800,000unitlistings in190countrieswithastaffof1,600. ComparethattoHilton,whose157,000 employees(excluding160,000em- ployedbyfranchisees)support715,000 roomsin94countries.Hiltoncaptures aboutUS$67,000inrevenueperem- ployee,whileAirbnbcollectsmorethan US$420,000.Thatgapisastaggering prospectforfuturebusinessdisruption. If asset-light major hotel brands are competing for investment capital with the likes of Uber and Airbnb, the business becomes a battle of brand marketing and reservations technology. Going asset-light helps the balance sheet, but it also reduces control. Hoteliers must consider these changes to the travel business landscapes. Blindly following investors instead of guests will not end well. Robert Cole, ROCKCHEETAH, Menominee Falls, Wisconsin THE UBER-IZATION OF HOTELS HILTONCAPTURES ABOUTUS$67,000 INREVENUEPER EMPLOYEE, WHILE AIRBNB COLLECTS MORE THAN US$420,000. THEFIRST STEPISTO HOLISTICALLY MEASURETHE COSTOFALL BOOKINGSTO OPTIMIZE SALES WITH AN EYE TOWARD NET REVENUE. guests will not end well. RISING COSTS PER ACQUISITION

23. JOIN US AT THE HEART OF EACH DESTINATION Certain statements and assumptions in this document contain or are based upon “forward-looking” information and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. When we use the words “will,” “may,” “anticipate,” “estimate,” “should,” “expect,” “believe,” “intend,” or similar expressions, we intend to identify forward-looking statements. Such statements are subject to numerous assumptions and uncertainties, many of which are outside of Hyatt’s control, which could cause actual results to differ materially from those expressed in or implied by the content of this document. Forward-looking statements made in this document are made only as of the date of their initial publication and Hyatt does not undertake an obligation to publicly update any of these forward-looking statements as actual events unfold. Hyatt Centric™ and related marks are trademarks of Hyatt Corporation. ©2015 Hyatt Corporation. All rights reserved. Coming in 2015 to locations such as New York City San Francisco Washington, D.C. Paris Houston Atlanta Key West Recently opened locations Hyatt Centric The Loop Chicago Hyatt Centric South Beach Miami Hyatt Centric is Hyatt’s newest lifestyle brand for savvy travelers in search of authentic local experiences. These full-service hotels will deliver a friendly, cosmopolitan vibe at the heart of exciting locations and resort areas around the world. With considerable design flexibility, a compact footprint and an efficient operating model, the Hyatt Centric brand is ideal for developers looking to access prime locations. Learn more about the Hyatt Centric experience at hyattcentric.com or call +1 312-780-5870 to speak with a member of our development team.

24. Keep your independent spirit. Just add Hilton. Curio is a select collection of unique, independent hotels, handpicked by Hilton. Each one sought out by guests who are intrigued by properties with character. Be the next great hotel to join our collection, and benefit from the expertise and resources of the Hilton Worldwide Engine. Contact us today at 800.286.0645. PROVIDENCE BILTMORE | THE HIGHLAND DALLAS | SLS LAS VEGAS HOTEL & CASINO DIPLOMAT RESORT & SPA HOLLYWOOD, FL | THE FRANKLIN HOTEL CHAPEL HILL COMING SOON : MOQ DOHA, QATAR | THE SAM HOUSTON HOTEL, HOUSTON | HOTEL ALEX JOHNSON, RAPID CITY REICHSHOF HAMBURG, GERMANY | RUMELI HAN ISTANBUL, TURKEY | LONDONHOUSE, CHICAGO DISCOVER MORE AT CURIO.COM

25. www.hotelsmag.com July/August2015 HOTELS 23 HOTELS For the First time in several years, there is a new number one atop the annual HOTELS ranking of the world’s biggest hotel companies. Hilton Worldwide added close to 37,000 guestrooms in 2014, surpassing IHG and moving into the top spot on the list. Marriott International moves into the second slot by adding 39,000 rooms, while IHG — still adding more than 31,000 rooms — stands third in the listing and will likely return to the top next year with Kimpton now folded into its portfolio (the deal closed in January after our deadline). But again, the march up the ranking by Chinese hotel companies is noteworthy. Guangzhou’s Plateno Hotel Group makes a big leap up to the seventh position in the ranking, while previously unidentified Eastern Crown Hotels Group joins the ranking in the 33rd position. In fact, based on the new data, one thing remains abundantly clear: industry growth on a global scale is continuing unabated.

26. 24 HOTELS July/August2015 www.hotelsmag.com HOTELS 2014 Rank 2013 Rank Company LoCation 2014 Rooms 2014 Hotels 2013 Rooms 2013 Hotels 1 2 Hilton Worldwide McLean, Virginia, USA 715,062 4,322 678,630 4,115 2 3 Marriott International Bethesda, Maryland, USA 714,765 4,175 675,623 3,916 3 1 IHG (InterContinental Hotels Group) Denham, England 710,295 4,840 679,050 4,653 4 4 Wyndham Hotel Group Parsippany, New Jersey, USA 660,826 7,645 645,423 7,485 5 5 Choice Hotels International Rockville, Maryland, USA 500,000 6,300 506,058 6,340 6 6 AccorHotels Paris, France 482,296 3,717 461,719 3,576 7 12 Plateno Hotels Group Guangzhou, China 442,490 3,023 166,446 1,726 8 7 Starwood Hotels & Resorts Worldwide Stamford, Connecticut, USA 354,225 1,222 346,819 1,175 9 10 Shanghai Jin Jiang International Hotel Group Co. Shanghai, China 352,538 2,910 235,461 1,566 10 8 Best Western International Phoenix, Arizona, USA 303,522 3,931 317,838 4,097 11 9 Home Inns & Hotels Management Shanghai, China 296,075 2,609 262,321 2,241 12 13 China Lodging Group Shanghai, China 209,955 1,995 152,879 1,425 13 11 Carlson Rezidor Hotel Group Minnetonka, Minnesota, USA 172,234 1,092 168,927 1,079 14 14 Hyatt Hotels Corp. Chicago, Illinois, USA 155,265 587 147,388 548 15 16 GreenTree Inns Hotel Management Group Shanghai, China 142,038 1,580 110,662 1,226 16 17 G6 Hospitality Carrollton, Texas, USA 115,461 1,229 109,945 1,150 17 20 Meliá Hotels International Palma de Mallorca, Spain 98,829 377 93,995 360 18 15 Magnuson Hotels Worldwide Spokane, Washington, USA 96,225 1,176 142,500 1,865 19 18 Westmont Hospitality Group Houston, Texas, USA 92,343 706 98,637 722 20 21 LQ Management Irving, Texas USA 86,500 867 83,658 834 21 23 Interstate Hotels & Resorts Arlington, Virginia, USA 78,776 419 72,529 375 22 22 Extended Stay Hotels Charlotte, North Carolina, USA 75,995 682 76,234 684 23 24 Vantage Hospitality Group Coral Springs, Florida, USA 71,104 1,213 70,383 1,103 24 26 Whitbread Dunstable, England 59,138 697 55,000 678 25 25 NH Hotel Group Madrid, Spain 57,127 363 60,000 396 26 32 New Century Hotels & Resorts Hangzhou, China 56,320 186 42,000 148 27 28 Toyoko Inn Co. Tokyo, Japan 48,832 249 47,468 243 28 29 MGM Resorts International Las Vegas, Nevada, USA 46,906 20 46,908 20 29 30 Riu Hotels & Resorts Playa de Palma, Spain 45,390 105 44,710 103 30 33 FRHI Hotels & Resorts Toronto, Canada 42,446 112 41,537 109 31 41 Scandic Hotels Stockholm, Sweden 41,735 226 29,765 152 32 36 Red Roof Inn Columbus, Ohio, USA 39,807 397 36,552 357 33 34 Walt Disney Co. Burbank, California, USA 39,751 43 39,205 44 34 27 Travelodge Hotels Thame, England 38,430 515 48,170 548 35 31 Caesars Entertainment Corp. Las Vegas, Nevada, USA 37,820 30 42,710 54 36 38 Shangri-La Hotels and Resorts Hong Kong, China 36,898 88 34,803 81 37 37 Jinling Hotels & Resorts Corp. Nanjing, China 34,436 126 35,747 136 38 - Eastern Crown Hotels Group China Guangzhou, China 33,863 355 - - 39 39 Millennium & Copthorne Hotels London, England 33,367 120 31,733 114 40 46 Aimbridge Hospitality Plano, Texas, USA 33,232 226 26,095 191 41 84 Zhuyou Hotels Group Hangzhou, China 32,447 457 15,162 215 42 35 Barcelo Hotels & Resorts Palma de Mallorca, Spain 31,230 100 37,476 141 43 52 Vienna Hotels Shenzhen, China 30,933 186 22,591 135 44 44 Nordic Choice Hotels Oslo, Norway 30,870 182 27,620 174 45 42 HK CTS Hotels Co. Beijing, China 30,567 87 28,908 83 46 66 99-Inn Management Co. Shanghai, China 30,000 400 19,073 325 47 57 BTG-Jianguo Hotels & Resorts Beijing, China 28,968 139 21,127 78 48 51 Ascott Ltd. Singapore 27,500 232 23,000 208 49 40 Iberostar Hotels & Resorts Palma de Mallorca, Spain 26,806 76 30,000 100 50 43 APA Group Tokyo, Japan 26,614 134 28,518 128

27. Award-winning brands. Strong market positioning. Loyal guests. IHG® offers a broad portfolio of preferred brands and effective operational support, including access to the largest guest loyalty program. Our focus is on developing strong relationships with owners and helping you maximize your potential. We also understand guests needs better because we’ve taken the time to understand their unique differences in order to provide the right hotel choice to accommodate their needs for any occasion. Develop your next project with us. As leaders in the hospitality industry we have a better understanding of owner and guest needs. ©2015 InterContinental Hotels Group. All rights reserved. Most hotels are independently owned and operated. Contact us today: 1.866.933.8356 development.ihg.com development@ihg.com

28. 26 HOTELS July/August2015 www.hotelsmag.com HOTELS 2014 Rank 2013 Rank Company LoCation 2014 Rooms 2014 Hotels 2013 Rooms 2013 Hotels 51 48 Barony Hotels & Resorts Worldwide London, England 26,513 90 24,518 83 52 53 B&B Hotels Brest, France 26,345 322 22,294 294 53 45 White Lodging Services Corp. Merrillville, Indiana, USA 25,890 162 26,461 169 54 47 Pandox Stockholm, Sweden 24,000 114 24,966 120 55 55 Grupo de Turismo Gaviota Havana, Cuba 23,583 55 21,665 51 56 50 Hotel Okura Co. Ltd. Tokyo, Japan 23,255 73 23,686 76 57 54 Value Place Wichita, Kansas, USA 22,278 190 22,210 186 58 69 Crescent Hotels & Resorts Fairfax, Virginia, USA 22,148 97 18,652 74 59 49 Pillar Hotels & Resorts Irving, Texas, USA 21,468 227 23,819 222 60 64 Las Vegas Sands Corp. Las Vegas, Nevad,a USA 20,724 10 19,350 10 61 60 Four Seasons Hotels and Resorts Toronto, Canada 20,698 95 20,238 92 62 95 Shandong Inzone Grace Inns Jinan, China 20,690 221 13,095 135 63 70 Grupo Posadas Mexico City, Mexico 20,666 125 18,378 108 64 80 Highgate Hotels Irving, Texas, USA 20,665 63 15,409 32 65 56 Pyramid Hotel Group Boston, Massachusetts, USA 20,653 59 21,527 58 66 65 Mövenpick Hotels & Resorts Glattbrugg, Switzerland 20,552 82 19,329 80 67 62 Club Med Paris, France 20,111 66 19,804 66 68 63 Kempinski Hotels Geneva, Switzerland 20,101 75 19,615 73 69 59 Omni Hotels & Resorts Irving, Texas, USA 20,048 64 20,471 58 70 68 Drury Hotels Co. St. Louis, Missouri, USA 19,111 130 18,681 129 71 115 Orbis Co. Warsaw, Poland 19,000 105 11,323 61 72 67 John Q. Hammons Hotels & Resorts Springfield, Missouri, USA 18,988 78 18,988 78 73 58 Realstar Hospitality Toronto, Canada 18,835 165 20,922 179 74 116 Island Hospitality Management Palm Beach, Florida, USA 18,642 143 11,126 80 75 74 HNA Hospitality Group Beijing, China 18,331 80 17,203 75 76 71 TPG Hospitality/TPG Companies Cranston, Rhode Island, USA 18,132 63 18,040 63 77 72 InTown Suites Atlanta, Georgia, USA 18,042 139 17,978 138 78 81 Fattal International Hotels & Resorts Tel Aviv, Israel 17,500 95 15,400 85 79 82 Steigenberger Hotels Frankfurt, Germany 17,391 92 15,355 85 80 101 AMResorts Newtown Square, Pennsylvania, USA 16,365 41 12,285 33 81 79 HHM (Hersha Hospitality Management) Philadelphia, Pennsylvania, USA 16,195 120 15,470 125 82 76 Remington Dallas, Texas, USA 15,991 80 15,681 79 83 78 Interchange & Consort Hotels York, England 15,949 284 15,516 278 84 - GCH Hotel Group Berlin, Germany 15,800 125 - - 84 171 Grupo Cubanacan Havana City, Cuba 15,800 60 7,678 53 86 61 GF Management Philadelphia, Pennsylvania, USA 15,729 105 19,911 130 87 83 The Indian Hotels Co. Mumbai, India 15,500 97 15,289 124 88 113 Mantra Group Sydney, Australia 15,488 116 11,400 110 89 77 Maritim Hotels Bad Salzuflen, Germany 15,435 50 15,628 51 90 90 Hotusa Group Barcelona, Spain 15,365 141 13,892 126 91 85 Narada Hotels Group Hangzhou, China 15,322 55 14,927 55 92 94 Atlantica Hotels International São Paulo, Brazil 14,941 85 13,262 78 93 99 Minor Hotel Group Bangkok, Thailand 14,721 119 12,800 103 94 111 Sunroute Co. Tokyo, Japan 14,673 73 11,424 64 94 88 Tsogo Sun Holdings Bryanston, South Africa 14,673 92 14,320 92 96 108 Argyle Metro Hotel Group (Australia) Sydney, Australia 14,250 78 11,698 62 97 91 Palladium Hotel Group Ibiza, Spain 13,925 50 13,700 48 98 87 Rotana Hotel Management Corp. Abu Dhabi, United Arab Emirates 13,481 50 14,422 52 99 97 TMI Hospitality Fargo, North Dakota, USA 13,255 182 12,938 181 100 133 Hard Rock International Orlando, Florida, USA 13,014 22 9,842 19

29. ©2015 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. Preferred Guest, Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis, The Luxury Collection, Tribute Portfolio, W, Westin and their logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. The value of forward thinking cannot be underestimated. Our innovative edge is what pushes Starwood forward. High-value customers and our Starwood Preferred Guest® members covet our 10 distinct brands and help drive industry-leading premiums for you. ALOFT DETROIT AT THE DAVID WHITNEY, MICHIGAN THE WESTIN JEKYLL ISLAND, GEORGIA SHERATON MCKINNEY HOTEL, TEXAS ROYAL PALM SOUTH BEACH MIAMI, A TRIBUTE PORTFOLIO RESORT, FLORIDA LE MERIDIEN COLUMBUS, THE JOSEPH, OHIO INDUSTRY-LEADING INNOVATIONS MARKET-LEADING PERFORMANCE CONTACT US 203 964 4468 STARWOODHOTELS.COM/ DEVELOPMENT

30. 28 HOTELS July/August2015 www.hotelsmag.com HOTELS 2014 Rank 2013 Rank Company LoCation 2014 Rooms 2014 Hotels 2013 Rooms 2013 Hotels 101 124 Motel One Munich, Germany 12,822 54 10,293 46 102 137 Hospitality Alliance Bad Arolsen, Germany 12,791 111 9,557 69 103 93 Concord Hospitality Enterprises Co. Raleigh, North Carolina, USA 12,686 87 13,390 93 104 106 H10 Hotels Barcelona, Spain 12,336 45 11,900 43 105 215 Redefine BDL Hotel Group Glasgow, Scotland 12,123 71 6,000 58 106 140 Pan Pacific Hotels Group Singapore 12,010 40 9,161 30 107 104 Archipelago International Jakarta, Indonesia 12,000 90 12,000 75 108 110 Columbia Sussex Corp. Crestview Hills, Kentucky, USA 11,988 37 11,502 35 109 119 Destination Hotels Englewood, Colorado, USA 11,955 44 10,679 41 110 128 Jaz Hotels, Resorts & Cruises Giza, Egypt 11,922 61 10,091 45 111 100 RLHC (Red Lion Hotels Corp.) Spokane, Washington, USA 11,820 55 12,451 55 112 120 HEI Hotels & Resorts Norwalk, Connecticut, USA 11,785 42 10,652 38 113 118 Sage Hospitality Denver, Colorado, USA 11,637 63 10,715 65 114 107 AmericInn Chanhassen, Minnesota, USA 11,607 200 11,815 202 115 92 Davidson Hotels & Resorts Atlanta, Georgia, USA 11,591 38 13,650 46 116 136 Rosewood Hotel Group Hong Kong, China 11,460 53 9,702 44 117 75 America’s Best Franchising Atlanta, Georgia, USA 11,427 181 17,154 275 118 103 Grupo Pinero Palma de Mallorca, Spain 11,275 22 12,000 25 119 129 Loews Hotels & Resorts New York, New York, USA 11,202 22 10,013 19 120 114 Kimpton Hotel & Restaurant Group San Francisco, California, USA 11,191 62 11,345 61 121 109 Hospitality International Tucker, Georgia, USA 11,180 252 11,631 259 122 164 Fujita Kanko Tokyo, Japan 11,038 50 7,844 37 123 123 Hankyu Hanshin Hotels Co. Osaka, Japan 10,626 49 10,452 50 124 73 Prince Hotels and Resorts Tokyo, Japan 10,510 48 17,481 35 125 127 Pestana Hotels & Resorts Madeira, Portugal 10,409 86 10,118 86 126 132 Sokos Hotels Helsinki, Finland 10,327 57 9,939 53 127 121 Olav Thon Gruppen Oslo, Norway 10,317 76 10,597 73 128 - Blue Diamond Hotels & Resorts St. Michael, Barbados 10,146 18 - - 129 210 Shijiazhuang Guoda Hotel Management Co. Shijiazhuang, China 10,125 150 6,200 72 130 216 MCR Development New York, New York, USA 10,082 88 5,986 51 131 122 Sonesta International Hotels Corp. Boston, Massachusetts, USA 10,001 58 10,589 55 132 147 Century Golden Resources Group Beijing, China 10,000 20 8,566 16 133 135 Delta Hotels and Resorts Toronto, Canada 9,973 41 9,782 37 134 130 Princess Hotels & Resorts Reus, Spain 9,874 22 10,000 22 135 125 Washington Hotel Corp. Nagoya, Japan 9,827 42 10,202 44 136 138 Hoteles Catalonia Barcelona, Spain 9,722 64 9,503 63 137 112 Boyd Gaming Corp. Las Vegas, Nevada, USA 9,554 13 11,418 14 138 149 Outrigger Enterprises Group Honolulu, Hawaii, USA 9,545 42 8,492 33 139 143 Noble Investment Group Atlanta, Georgia, USA 9,522 54 8,988 47 140 160 Warwick International Hotels Paris, France 9,491 57 7,953 57 141 141 BHG S.A. (Brazil Hospitality Group) São Paulo, Brazil 9,477 50 9,125 51 142 157 Driftwood Hospitality Management North Palm Beach, Florida, USA 9,470 50 8,139 37 143 - GLH Hotels Management London, England 9,354 39 - - 144 145 ITC Ltd. Gurgaon, India 9,219 103 8,874 99 145 155 Frasers Hospitality Singapore 9,146 54 8,274 52 146 181 Stonebridge Cos. Englewood, Colorado, USA 9,120 57 7,219 48 147 98 Genting Group Kuala Lumpur, Malaysia 9,090 14 12,901 16 148 213 Swiss-Belhotel International Hong Kong, China 9,078 54 6,028 43 149 154 McKibbon Hotel Group Gainesville, Georgia, USA 9,074 82 8,334 76 150 167 Azimut Hotels Moscow, Russia 9,000 22 7,746 20

31. With flexible options forconversions, adaptive reuse, and purpose builds, and a reduced cost to build, the time is now. Let’sgo. » FIVE CONSECUTIVE YEARS OF MARKET SHARE GAIN* » HIGHEST REVPAR GROWTH FOUR YEARS RUNNING VS. THE COMPETITION* » REVENUE GENERATING PROGRAMMING WITH THE POPULAR W XYZ® BAR » 78% CENTRAL MARKETING DELIVERY CONTRIBUTION TO ROOM REVENUE* » 100+ HOTELS IN 2015 IN 15 COUNTRIES Contactus: 203-964-4468 starwoodhotels.com/development STYLE SUBSTANCE SUCCESS ALOFTHOTELS ©2015 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. Preferred Guest, SPG, Aloft Hotels and their logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. A new franchisee’s individual results may differ from those shown. We make no representation that a franchisee will achieve any specific level of performance. *Aloft data as of YE 2014 and disclosed in March 2015 FDD (RevPAR = $94.59). Claim based on a comparison of data disclosed in 2011-2015 FDDs for Hilton Garden Inn, Courtyard by Marriott and Hyatt Place. We did not independently audit or otherwise verify the accuracy of the RevPAR data contained in each of the other brand FDDs.

32. 30 HOTELS July/August2015 www.hotelsmag.com HOTELS 2014 Rank 2013 Rank Company LoCation 2014 Rooms 2014 Hotels 2013 Rooms 2013 Hotels 150 144 Britannia Hotels Altrincham, England 9,000 47 8,879 48 152 150 AC Hotels by Marriott Madrid, Spain 8,943 85 8,491 75 153 139 Van der Valk Hotels, Restaurants en Vergaderzalen Vianen, Netherlands 8,923 68 9,459 74 154 163 First Hospitality Group Inc. Rosemont, Illinois, USA 8,816 62 7,895 55 155 159 Solare Hotels and Resorts Co. Tokyo, Japan 8,713 56 7,990 50 156 174 Harbour Plaza Hotel Management Ltd. Hong Kong, China 8,697 11 7,426 10 157 156 Savile Hotel Group (CHN) Co.Ltd. Shanghai, China 8,513 49 8,201 48 158 - Event Holding GmbH & Co. Koeln, Germany 8,373 33 - - 159 151 Be Live Hotels Tenerife, Spain 8,310 28 8,483 30 160 239 Tianlun International Hotels Beijing, China 8,265 28 5,356 23 161 166 Langham Hospitality Group Hong Kong, China 8,257 21 7,747 21 162 152 Guoman Hotel Management London, England 8,244 37 8,483 37 163 183 G.S.M. Hoteles Madrid, Spain 8,165 53 7,166 53 164 158 Restel Hotel Group Helsinki, Finland 8,080 47 8,021 48 165 193 Citotel Groupement Hotelier Paris, France 8,077 262 6,800 210 166 173 Neue Dorint Cologne, Germany 8,022 47 7,600 38 167 165 Danubius Hotel and Spa Public Ltd. Co. Budapest, Hungary 8,007 44 7,833 45 168 176 Dimension Development Co. Natchitoches, Louisiana, USA 7,868 48 7,410 47 169 161 Mandarin Oriental Hotel Group Hong Kong, China 7,862 27 7,936 26 170 168 Crestline Hotels & Resorts Fairfax, Virginia, USA 7,860 45 7,733 44 171 170 Quest Serviced Apartments Melbourne, Australia 7,812 157 7,700 156 172 96 Centara Hotels & Resorts Bangkok, Thailand 7,802 40 13,000 66 173 180 Aston Hotels & Resorts Honolulu, Hawaii, USA 7,778 28 7,255 27 174 222 Baywood Hotels Inc. Greenbelt, Maryland, USA 7,699 79 5,669 57 175 146 Amalgamated Holdings Ltd. Sydney, Australia 7,676 51 8,696 47 176 184 Furama Hotels International (Management) Singapore 7,648 50 7,121 50 177 179 Janus Hotels & Resorts Boca Raton, Florida, USA 7,632 34 7,281 54 178 195 Real Hospitality Group Ocean City, Maryland, USA 7,618 58 6,715 51 179 175 Jurys Inn Dublin, Ireland 7,528 31 7,422 31 180 - Dalata Hotel Group Dublin, Ireland 7,480 46 - - 181 178 Hospitality Ventures Management Group Atlanta, Georgia, USA 7,475 39 7,312 41 182 209 Santika Indonesia Hotels & Resorts Jakarta, Indonesia 7,423 69 6,222 66 183 212 Evolution Hospitality San Clemente, California, USA 7,205 28 6,071 24 184 204 Al Andalus Management Hotels Estepona, Spain 7,157 35 6,500 28 185 162 Kinseth Hospitality Cos. North Liberty, Iowa, USA 7,125 68 7,905 78 186 191 JHM Hotels Greenville, South Carolina, USA 7,077 41 6,939 41 187 - Crystal Orange Hotel Group Beijing, China 7,065 56 - - 188 228 Budget Host International Arlington, Texas, USA 7,053 153 5,560 139 189 207 Gloria Hotels & Resorts Beijing, China 7,029 30 6,374 31 190 205 Vienna International Hotelmanagement Vienna, Austria 7,010 41 6,426 35 191 194 Grupo Real Turismo Mexico City, Mexico 7,009 40 6,732 39 192 - Absolute Hotel Services Bangkok, Thailand 7,000 62 - - 193 192 Valamar Riviera d.d. Porec, Croatia 6,948 29 6,814 33 194 201 First Hotels Oslo, Norway 6,902 55 6,530 54 195 218 Vila Galé Lisbon, Portugal 6,872 27 5,931 24 196 182 Romantik Hotels & Restaurants Frankfurt, Germany 6,855 196 7,215 204 197 274 Budget Suites of America Irving, Texas, USA 6,853 18 4,564 12 198 169 Lopesan Hotel Group Meloneras, Spain 6,810 19 7,726 20 199 - Tune Hotels Group Kuala Lumpur, Malaysia 6,701 41 - - 200 227 Sandman Hotel Group Vancouver, Canada 6,694 44 5,593 40

33. “When it comes to business opportunities, I have to say that working with the Wyndham Hotel Group is as good as it gets. They really listen and try to be flexible. In the case of my property at the University of South Carolina, they let us put their flag on this very unique, historic property and the results have been very successful and profitable. The way I see it, you go into business for two reasons, to hopefully work with people you like and to make money. With the Wyndham Hotel Group, you get both!” WHY I CHOOSE WYNDHAM HOTEL GROUP TO BE MY PARTNER Bert Pooser, Owner Wyndham Garden Hotels Inn at USC This is not an offer. An offer can only be made through a Franchise Disclosure Document, a copy of which can be obtained by contacting Wyndham Hotel Group at 22 Sylvan Way, Parsippany, NJ 07054. All hotels are independently owned and operated with the exception of certain hotels managed or owned by an affiliate of the company. © 2015 Wyndham Hotel Group, LLC. All rights reserved. For further information call (888) 222-0712 or visit us at www.whgdevelopment.com

34. 32 HOTELS July/August2015 www.hotelsmag.com HOTELS 2014 Rank 2013 Rank Company LoCation 2014 Rooms 2014 Hotels 2013 Rooms 2013 Hotels 201 206 City Lodge Hotels Cramerview, South Africa 6,678 54 6,384 53 202 148 Dorsett Hospitality International Hong Kong, China 6,544 22 8,500 30 203 269 Pacific Pearl Hotels San Diego, California, USA 6,522 30 4,643 16 204 - Principal Hayley Group Harrogate, England 6,453 43 - - 205 211 Kintetsu Hotel Systems Osaka, Japan 6,445 23 6,085 22 206 266 Hoteles Globales Madrid, Spain 6,412 33 4,731 23 207 220 Regal Hotels International Hong Kong, China 6,401 14 5,739 12 208 188 Grupotel Hotels & Resorts Palma de Mallorca, Spain 6,389 35 7,000 35 209 200 LBA Hospitality Dothan, Alabama, USA 6,362 67 6,553 71 210 208 Rosen Hotels & Resorts Orlando, Florida, USA 6,338 7 6,337 7 211 223 Lotte Hotel Co. Seoul, South Korea 6,326 20 5,642 16 212 185 Chartres Lodging Group San Francisco, California, USA 6,256 10 7,115 13 213 246 Dusit International Bangkok, Thailand 6,139 24 5,100 22 214 230 Onyx Hospitality Group Bangkok, Thailand 6,014 37 5,547 34 215 285 Hoteles Royal Bogota, Colombia 6,000 41 4,388 37 215 214 Paradores de Turismo Madrid, Spain 6,000 94 6,000 94 217 240 Pacifica Host Hotels San Diego, California, USA 5,976 42 5,296 35 218 247 Horizon Hotels Eatontown, New Jersey, USA 5,945 27 5,099 16 219 142 Decameron Hotels & Resorts Panama City, Panama 5,865 30 9,105 33 220 192 Valamar Hotels & Resorts Zagreb, Croatia 5,854 35 6,814 33 221 258 Hipotels Cala Millor, Spain 5,848 28 4,877 27 222 197 Marshall Hotels & Resorts Salisbury, Maryland, USA 5,820 46 6,585 48 223 196 Benchmark Hospitality International The Woodlands, Texas, USA 5,819 32 6,618 37 224 226 Winegardner & Hammons Inc. Hotels & Resorts Cincinnati, Ohio, USA 5,783 24 5,600 24 225 219 Wynn Resorts Las Vegas, Nevada, USA 5,756 4 5,758 4 226 187 Hostmark Hospitality Group Schaumburg, Illinois, USA 5,740 28 7,021 33 227 237 Robinson Club Hannover, Germany 5,645 23 5,422 23 228 264 Shanshui Trends Hotel Shenzhen, China 5,625 40 4,783 36 229 225 Jumeirah Group Dubai, United Arab Emirates 5,601 22 5,601 22 230 - Chardon Management Glasgow, Scotland 5,572 47 - - 231 238 CSM Corp. Minneapolis, Minnesota, USA 5,552 39 5,421 38 232 234 Atahotels SPA Milan, Italy 5,550 21 5,487 20 233 235 New Otani Co. Tokyo, Japan 5,516 20 5,454 17 234 - Dolce Hotels & Resorts Rockleigh, New Jersey, USA 5,500 24 - - 235 131 Dynamique Hotels Management Boulogne-Billancourt, France 5,462 107 10,000 123 236 217 Boomerang Hotels Hendersonville, Tennessee, USA 5,403 73 5,981 82 237 255 Commune Hotels and Resorts San Francisco, California, USA 5,397 39 4,941 34 238 229 N. Daskalantonakis Group Athens, Greece 5,390 29 5,554 29 239 272 Sarovar Hotels & Resorts Mumbai, India 5,338 69 4,618 60 240 244 Buffalo Lodging Associates Canton, Massachusetts, USA 5,328 43 5,159 42 241 243 RIMC International Hotel Resort Management and Consulting Hamburg, Germany 5,282 43 5,182 42 242 292 Sun International Sandton, South Africa 5,258 31 4,220 24 243 221 Xanterra Parks & Resorts Greenwood Village, Colorado, USA 5,228 33 5,691 34 244 231 Hoteles Islazul Havana, Cuba 5,226 83 5,546 89 245 248 Unique Vacations Miami, Florida, USA 5,220 24 5,098 21 246 232 Shaner Hotels State College, Pennsylvania, USA 5,215 40 5,526 42 247 242 Intrawest Vancouver, Canada 5,213 70 5,213 70 248 268 Regency Hotel Management (Ramkota) Sioux Falls, South Dakota, USA 5,207 41 4,655 39 249 253 Marcus Hotels & Resorts Milwaukee, Wisconsin USA, 5,201 20 4,950 18 250 189 Grupo Playa Sol Ibiza, Spain 5,119 46 7,000 46

35. *Numbers are approximate and may ﬂuctuate. Each Best Western® branded hotel is independently owned and operated. Best Western and Best Western marks are service marks or registered service marks of Best Western International, Inc. ©2015 Best Western International, Inc. All rights reserved. bestwesterndevelopers.com | 800.847.2429 Best Western International Discover everything Best Western International can bring to your investment portfolio – talk to us today. EXECUTIVE RESIDENCY SM SM Leader in Website Performance 4x Best Hotel Website Leader in Website Performance 4x Best Hotel Website BRAND-WIDE RevPAR 11% ABOVE COMPETITION MORE INDUSTRY AWARDS THAN ANY OTHER BRAND POWER OF A GLOBAL BRAND BEST WESTERN INTERNATIONAL 4,000 HOTELS IN 100 COUNTRIES* NOW OFFERING DEVELOPMENT INCENTIVES FOR CERTAIN MARKETS

36. 34 HOTELS July/August2015 www.hotelsmag.com HOTELS 2014 Rank 2013 Rank Company LoCation 2014 Rooms 2014 Hotels 2013 Rooms 2013 Hotels 251 250 YTL Hotels and Properties Singapore 5,116 25 5,000 24 252 86 Primecity Investment (formerly Grand City Hotels) Berlin, Germany 5,100 34 14,450 124 252 198 Tishman Hotel Corp. New York, New York, USA 5,100 10 6,575 7 254 263 OTO Development Spartanburg, South Carolina, USA 5,094 39 4,800 37 255 256 Coast Hotels Vancouver, Canada 5,013 40 4,924 38 256 - Spire Hospitality Deerfield, Illinois, USA 4,999 20 - - 257 252 Marco Polo Hotels Hong Kong, China 4,996 14 4,958 13 258 233 OCT International Hotel Management Co. Shenzhen, China 4,980 28 5,509 35 259 291 Hotel Equities Atlanta, Georgia, USA 4,976 50 4,259 41 260 245 Verkehrsbüro Hotellerie Vienna, Austria 4,964 28 5,157 30 261 - PM Hospitality Strategies Washington, D.C., USA 4,922 29 - - 262 241 American Casino & Entertainment Properties Las Vegas, Nevada, USA 4,895 4 5,248 4 262 - Tropicana Entertainment Las Vegas, Nevada, USA 4,895 6 - - 264 199 InterMountain Management Monroe, Louisiana, USA 4,877 49 6,566 68 265 236 Prism Hotels & Resorts Dallas,Texas, USA 4,861 24 5,436 25 266 262 Moody National Cos. Dallas, Texas, USA 4,855 39 4,812 39 267 279 Chesapeake Hospitality Greenbelt, Maryland, USA 4,818 26 4,517 27 268 153 Yuehai (International) Hotel Group Co. Hong Kong, China 4,796 19 8,362 29 269 296 Delaware North Buffalo, New York, USA 4,791 41 4,200 31 270 300 Pollin/Miller Hospitality Strategies Washington,D.C., USA 4,781 27 4,099 26 271 260 Vincci Hoteles Madrid, Spain 4,770 34 4,819 32 272 - The Oberoi Group New Delhi, India 4,747 30 - - 273 267 Louis Hotels Public Co. Egkomi, Cyprus 4,728 19 4,720 19 274 280 Rede Nacional Inn de Hotéis São Paulo, Brazil 4,722 45 4,497 35 275 - Sandos Hotels & Resorts Playa Blanca, Spain 4,662 13 - - 276 275 Chieko Aoki Management Co. São Paulo, Brazil 4,657 22 4,549 23 277 257 Hoteles Silken Vitoria, Spain 4,637 32 4,878 32 278 - Somerston Hotels Ltd. Stratford-upon-Avon, England 4,622 47 - - 279 - Lindner Hotels Dusseldorf, Germany 4,620 33 - - 280 299 Banyan Tree Holdings Singapore 4,617 37 4,100 35 281 203 Occidental Hotels & Resorts Group Madrid, Spain 4,584 14 6,500 18 282 290 Shamin Hotels Chester, Virginia, USA 4,564 39 4,268 37 283 276 Sun Development & Management Corp. Indianapolis, Indiana, USA 4,548 40 4,548 40 284 270 Grand Hotels International Wellington, New Zealand 4,536 23 4,636 23 285 298 Raymond Management Co. Middleton, Wisconsin, USA 4,487 34 4,125 31 286 281 Pinnacle Entertainment Las Vegas, Nevada, USA 4,481 14 4,475 13 287 288 Hoteles Servigroup Benidorm, Spain 4,397 17 4,316 16 288 265 New Castle Hotels & Resorts Shelton, Connecticut, USA 4,388 25 4,748 28 289 190 Grupo Hoteles Playa Almería, Spain 4,386 35 7,000 46 290 - Morgans Hotel Group Co. New York, New York, USA 4,378 13 - - 291 224 Aqua Hospitality Honolulu, Hawaii, USA 4,370 24 5,640 27 292 297 Commonwealth Hotels LLC Covington, Kentucky, USA 4,362 36 4,133 34 293 282 Lodging Hospitality Management St. Louis, Missouri, USA 4,317 16 4,455 17 294 295 Urgo Hotels Bethesda, Maryland, USA 4,303 31 4,205 28 295 - H-Top Hotels & Resorts Group Barcelona, Spain 4,284 16 - - 296 - Great Wolf Resorts Madison, Wisconsin, USA 4,258 12 - - 297 - Venezolana de Turismo Caracas, Venezuela 4,239 15 - - 298 - Hoteles Misión Juarez, Mexico 4,200 41 - - 299 254 Richfield Hospitality Greenwood Village, Colorado, USA 4,196 20 4,947 22 300 - Trump Hotel Collection New York, New York, USA 4,176 9 - -

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38. 36 HOTELS July/August2015 www.hotelsmag.com HOTELS Rank BRand PaRent comPany Rooms hotels 1 7 Days Inn Plateno Hotels Group 380,456 2,725 2 Best Western Best Western International 303,522 3,931 3 Holiday Inn Express IHG 229,110 2,365 4 Holiday Inn Hotels & Resorts IHG 225,159 1,212 5 Home Inn* Home Inns Hotels & Management 225,000 2,000 6 Hilton Hotels & Resorts Hilton Worldwide 201,047 560 7 Hampton by Hilton Hilton Worldwide 198,914 2,005 8 Marriott Hotels Marriott International 179,221 499 9 Super 8 Wyndham Hotel Group 160,847 2,510 10 Sheraton Starwood Hotels & Resorts Worldwide 153,370 436 11 Courtyard Marriott International 145,800 988 12 Days Inn Wyndham Hotel Group 145,078 1,794 13 Quality Choice Hotels International 141,546 1,641 14 Comfort Inn Choice Hotels International 136,458 1,754 15 Ibis hotels AccorHotels 129,009 1,031 16 GreenTree Inn GreenTree Inns Hotel Management Group 125,915 1,397 17 Jin Jiang Inn Shanghai Jin Jiang International Hotel Group Co. 121,839 1,011 18 Ramada Wyndham Hotel Group 115,923 837 19 Crowne Plaza Hotels & Resorts IHG 113,562 406 20 Motel 6 G6 Hospitality 107,000 1,149 21 DoubleTree by Hilton Hilton Worldwide 100,879 410 22 Mercure AccorHotels 89,203 711 23 La Quinta Inns & Suites LQ Management 86,500 867 24 Hilton Garden Inn Hilton Worldwide 86,095 618 25 Residence Inns Marriott International 81,446 675 26 Novotel AccorHotels 79,220 414 27 Westin Starwood Hotels & Resorts Worldwide 76,572 203 28 Magnuson Independent Hotels Magnuson Hotels Worldwide 73,873 1,031 29 Hyatt Regency Hyatt Hotels Corp. 71,130 150 30 Extended Stay America Extended Stay Hotels 69,558 632 31 Radisson Blu Carlson Rezidor Hotel Group 68,270 287 32 Fairfield Inn & Suites Marriott International 66,451 721 33 InterContinental Hotels & Resorts IHG 61,235 180 34 Premier Inn Whitbread 59,138 697 35 Motel 168* Home Inns Hotels & Management 58,000 420 36 EconoLodge Choice Hotels International 56,692 942 37 Americas Best Value Inn Vantage Hospitality Group 55,597 1,000 38 Renaissance Hotels Marriott International 52,607 157 39 Embassy Suites by Hilton Hilton Worldwide 52,140 219 40 Ibis budget AccorHotels 51,022 537 41 Toyoko Inn Toyoko Inn Co. 48,832 249 42 Comfort Suites Choice Hotels International 47,074 546 43 NH Hotels NH Hoteles 46,464 315 44 Howard Johnson Wyndham Hotel Group 45,919 429 45 Riu Hotels & Resorts Riu Hotels & Resorts 45,390 105 46 Wyndham Hotels and Resorts Wyndham Hotel Group 43,865 195 47 Clarion Choice Hotels International 43,219 316 48 Meliá Hotels & Resorts Meliá Hotels International 41,331 134 49 Homewood Suites by Hilton Hilton Worldwide 40,056 359 50 Red Roof Red Roof Inn 39,596 395 * Estimate Rank comPany hotels 1 Wyndham Hotel Group 7,645 2 Choice Hotels International 6,300 3 IHG (InterContinental Hotels Group) 4,840 4 Hilton Worldwide 4,322 5 Marriott International 4,175 6 Best Western International 3,931 7 AccorHotels 3,717 8 Plateno Hotels Group 3,023 9 Shanghai Jin Jiang International Hotel Group Co. 2,910 10 Home Inns & Hotels Management 2,609 11 China Lodging Group 1,995 12 GreenTree Inns Hotel Management Group 1,580 13 G6 Hospitality 1,229 14 Starwood Hotels & Resorts Worldwide 1,222 15 Vantage Hospitality Group 1,213 16 Magnuson Hotels Worldwide 1,176 17 Carlson Rezidor Hotel Group 1,092 18 La Quinta Inns & Suites 867 19 Westmont Hospitality Group 706 20 Whitbread 697 21 Extended Stay Hotels 682 22 Hyatt Hotels Corp. 587 23 Travelodge Hotels 515 24 Zhuyou Hotels Group 457 25 Interstate Hotels & Resorts 419 26 99-Inn Management Co. 400 27 Red Roof Inn 397 28 Meliá Hotels International 377 29 NH Hotel Group 363 30 Eastern Crown Hotels Group China 355 31 B&B Hotels 322 32 Interchange & Consort Hotels 284 33 Citotel Groupement Hotelier 262 34 Hospitality International 252 35 Toyoko Inn Co. 249 36 Ascott Ltd. 232 37 Pillar Hotels & Resorts 227 38 Scandic Hotels 226 38 Aimbridge Hospitality 226 40 Shandong Inzone Grace Inns 221 41 AmericInn 200 42 Romantik Hotels & Restaurants 196 43 Value Place 190 44 New Century Hotels & Resorts 186 44 Vienna Hotels 186 46 Nordic Choice Hotels 182 46 TMI Hospitality 182 48 America’s Best Franchising 181 49 Realstar Hospitality 165 50 White Lodging Services Corp. 162 50 50Top Top Brands Hotels

39. 38 HOTELS July/August2015 www.hotelsmag.com HOTELS 2014 Rank 2013 Rank Company LoCation Rooms 2014 hoteLs 2014 Rooms 2013 hoteLs 2013 1 1 Hotusa Hotels Barcelona, Spain 233,550 2,595 235,000 2,604 2 2 Best Eurasian Hotels Moscow, Russia 191,200 1,778 183,200 1,728 3 3 Preferred Hotel Group Chicago, Illinois, USA 136,228 687 173,966 939 4 7 Global Hotel Alliance Dubai, United Arab Emirates 108,400 483 100,000 400 5 5 Worldhotels Frankfurt, Germany 98,293 426 102,543 454 6 4 Associated Luxury Hotels International Orlando, Florida, USA 98,070 164 119,644 175 7 9 Sceptre Hospitality Resources Greenwood Village, Colorado, USA 71,250 2,900 81,997 3,591 8 8 Supranational Hotels London, England 63,834 569 85,243 778 9 10 The Leading Hotels of the World New York, New York, USA 60,095 416 63,387 425 10 13 Great Hotels of the World London, England 54,423 252 32,654 150 11 11 Logis Hotels Paris, France 45,844 2,343 52,216 2,484 12 12 Hotel Republic London, England 44,811 210 44,811 208 13 - HotelREZ Hotels and Resorts Nottinghamshire, England 37,784 656 - - 14 14 Small Luxury Hotels of the World London, England 24,984 525 25,696 534 15 16 Design Hotels Berlin, Germany 22,262 288 20,406 265 16 18 Sercotel Hotels Barcelona, Spain 19,655 170 16,274 159 17 17 SEH (Société Européenne d’Hôtellerie) Paris, France 19,200 550 19,000 550 18 15 Epoque Hotels Miami, Florida, USA 16,792 277 23,555 339 19 19 Historic Hotels of Europe Juvinsy sur Orge, France 15,912 501 15,912 478 20 20 Châteaux & Hôtels Collection Paris, France 14,411 476 14,411 476 21 21 Relais & Châteaux Paris, France 12,784 530 12,614 515 22 22 L.E. Hotels Los Angeles, California, USA 11,550 105 11,508 111 23 25 Healing Hotels of the World Köln, Germany 8,386 102 6,476 91 24 23 Hotels & Preference Paris, France 7,930 124 10,000 138 25 - K Hotels International Studio City, California, USA 7,736 45 - - Top Consortia25

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41. 40 HOTELS July/August2015 www.hotelsmag.com HOTELS Rank Company managed 1 Plateno Hotels Group 3,023 2 Home Inns & Hotels Management 1,695 3 GreenTree Inns Hotel Management Group 1,580 4 China Lodging Group 1,376 5 Marriott International 1,153 6 AccorHotels 857 7 Shanghai Jin Jiang International Hotel Group Co. 832 8 IHG (InterContinental Hotels Group) 735 9 Extended Stay Hotels 682 10 Starwood Hotels & Resorts Worldwide 583 Rank Company FRanChised 1 Wyndham Hotel Group 7,585 2 Choice Hotels International 6,300 3 IHG (InterContinental Hotels Group) 4,096 4 Hilton Worldwide 3,608 5 Marriott International 2,882 6 Home Inns & Hotels Management 1,695 7 GreenTree Inns Hotel Management Group 1,541 8 AccorHotels 1,506 9 Shanghai Jin Jiang International Hotel Group 1,503 10 Vantage Hospitality Group 1,213 Rank Company CountRies 1 IHG (InterContinental Hotels Group) 100 1 Best Western International 100 3 Hilton Worldwide 94 4 AccorHotels 92 5 Carlson Rezidor Hotel Group 87 6 Starwood Hotels & Resorts Worldwide 86 7 Small Luxury Hotels of the World 84 8 Preferred Hotel Group 80 8 The Leading Hotels of the World 80 10 Marriott International 79 About the rAnkings Data for the HOTELS 325 is gathered through an online survey completed by hotel company con- tacts. Individuals are asked to report the number of guestrooms and hotels in operation systemwide as of December 31, 2014. Companies that do not respond are subject to an estimate through public records, previous years’ data, industry sources and independent research. In some cases, rooms and hotels are counted more than once because HOTELS chooses to separately report data from owner-operators, managers and franchisors on the same list. Thus, a single property that is owned by one party, managed by another and branded by a third would be counted three times. Furthermore, this ranking omits companies that exclusively or overwhelmingly own hotels; only companies that also manage, own and operate, or franchise hotels are included. As a result, REITs and private equity companies are excluded. Noteworthy changes: 25 hotel companies joined the 300 corporate ranking this year, either due to growth, mergers and acquisitions creating new businesses or because they were previously unidentified. The biggest company to join: Eastern Crown Hotel Group China. Among the consortia, two companies were added, including K Hotels from California sneaking in at No. 25. Special thanks to the following companies and individuals who helped HOTELS collect data: • Beijing International Studies University • Horwath HTL • MKG Group • PHG Hotels & Resorts • Chris Scott, freelance contributor Top Top Top Managed Franchised countries 10 10 10

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43. Design: Banana Island ResoRt doha By anantaRa Natural luxury

44. www.hotelsmag.com July/August2015 HOTELS 43 Location, location, location — the old adage is especially true for the 141- room Banana Island Resort Doha by Anantara. The property’s exotic setting is considered to be one of its greatest assets and sources of inspiration. Located about 20 minutes by ferry from the hustle and bustle of Doha, Qatar, the resort aims to offer its guests a tranquil ocean setting complete with an Anantara spa, golf course, movie theater, private marina, multiple dining options, tennis court and indoor botanical garden. “The resort serves as a destination not only for the local and regional markets, but also for western clientele interested in detox and body-balance wellness programs offered within a very relaxing environment with sun, beach and family fun,” explains Thomas Fehlbier, general manager of the resort. Fehlbier considers the exterior of the resort’s welcome center and spa facilities his favorite design elements. “The natural surroundings played a major role in the design of every part of the resort and enhance the beauty of its construction,” he says. Although an undeniable treasure, the location also has presented several challenges throughout the construction pro- cess and for current operations. Fehlbier says Banana Island’s surrounding shal- low water presented logistical difficulties when moving machinery and materials to the construction site. Additionally, Banana Island employs a total of 760 associates and is able to provide accom- modation for just 100 on the island. As a result, the resort provides 24-hour transportation for employees to ensure smooth functioning of the property. “The guest facilities are of course a prime focus, but it was also very important to have the supporting back-of- house areas thoroughly planned and thought through,” Fehlbier says. The resort is also alcohol-free and does not hold a liquor license, which Fehlbier says has actually provided additional opportunities for his team to be unique and imaginative. “We have an extremely creative mixologist who creates the most amazing mocktails and drinks that appeal to a wide section of the community and are in keeping with the values and traditions of the region,” he says. Fehlbier estimates an ADR just below US$800 and 65% occupancy during Banana Island’s first year of operation. He adds that there could be additional development news from Banana Island in the not-so-distant-future. “For our positioning and market intel- ligence, we monitor the luxury brands and resorts in Qatar and the region,” Fehlbier says. “The resort is still being further enhanced with additional exciting features and facilities, which means more investment from the developers.” BANANA ISLAND RESORT DOHA BY ANANTARA OPENING DATE: January 1, 2015 ACCOMMODATIONS: 141 rooms, suites, pool villas and over- water villas LOCATION: 11 kilometers (6.8 miles) from Doha, Qatar GENERAL MANAGER: Thomas Fehlbier OWNER: Al Rayyan Hospitality LEAD INTERIOR DESIGNER: Hotels & Resorts Construction Private Limited DESIGN AESTHETIC: The island’s natural surroundings played a major role. Most of the buildings are low structures with natural plants and greenery surrounding them. Arabic design elements can be seen throughout the property. NOTABLE AMENITIES: Water views from every guestroom and suite; a signature Anantara spa; a wellness center with an indoor botanical garden; retreats with holistic experts for relaxation, detox, fitness, weight management and yoga; nine F&B outlets offering cuisines including Arabic, Italian and American. Banana Island Resort Doha by Anantara celebrates the beauty of the surrounding wildlife, greenery and water. by BRITTANY FARB, ASSOCIATE EDITOR ThewelcomecenterisoneofGeneral ManagerThomasFehlbier’sfavorite areasoftheresort.Theresort’sexterior architecturehighlightstheisland’s naturalsurroundings.

45. 44 HOTELS July/August2015 www.hotelsmag.com DESIGN: BANANA ISLAND RESORT DOHA BY ANANTARA BananaIsland featuresnine on-sitedining optionsoffering avarietyof cuisinesinclud- ingArabic,Italian andAmerican. Thewelcome roomatBanana Islandfeatures traditionalArabic designelements.

46. Transport up to  passengers in your customized Mercedes-Benz Sprinter MiniBus hotel shuttle. Enjoy over six feet of interior standing height, wide -inch outward-opening doors and low step-in heights for quick and easy loading. An available rear backup camera and Load-Adaptive ESP® help improve passenger and driver safety, while extended service intervals up to , miles lower your total cost of ownership. Learn more about the ultimate transportation vehicle at mbsprinterusa.com. The 2015 Sprinter MiniBus Transportation without complication. © 2014 Mercedes-Benz USA, LLC Options shown. Not all options are available in the U.S. 1. Rear view camera does not audibly notify driver of nearby objects and is not a substitute for actively checking around the vehicle for any obstacles or people. Images displayed may be limited by camera field of view, weather, lighting conditions and the presence of dirt, ice or snow on the camera. 2. No system, regardless of how advanced, can overcome the laws of physics or correct careless driving. Please always wear your seat belt. Performance is limited by available traction, which snow, ice and other conditions can affect. 3. Driver is responsible for monitoring fluid levels and tire pressure between service visits. See Maintenance Booklet for details. Shuttle Seating Configurations Custom fit your business requirements with a wide array of available seating arrangements.

47. Design: Banana Island ResoRt doha By anantaRa 46 HOTELS July/August2015 www.hotelsmag.com Guestroombathrooms featureseparate spring-waterbathtubs andshowerswith rainfallshowerheads. Theresortoffers141 rooms,suites,poolvil- lasandover-watervil- las.Everyguestroom andsuitefeatures waterviews. Theresort’sbowling alleyisjustone amenitydesignedto appealtofamilies.

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49. 48 HOTELS July/August2015 www.hotelsmag.com Design: Banana Island ResoRt doha By anantaRa Theon-sitecinema seats20andserves traditionalmovie- theatersnacks. OrientalTurkish androyal Moroccanbath ceremoniesare alsoheldatthe resort’sspa. TheAnantara spaoffers avarietyof servicesinclud- ingmassages, skintherapy, manicuresand pedicures.

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51. F&B: Kitchen design 50 HOTELS July/August2015 www.hotelsmag.com Although Park Hyatt Vienna occupies a century-old historic former bank, its signature restaurant — aptly named The Bank — is focused on the future, at least when it comes to kitchen design. The Bank features 915 square feet (85 square meters) of show kitchen space with a patisserie section, a chef’s table and hot and cold kitchens with promi- nent exhaust hoods made from backlit selenite stone cladding to draw attention to the action. “Our guests want to experience the food and watch it being made,” says Park Hyatt Vienna General Manager Monique Dekker. “Open show kitchens are the future of kitchen design, as guests are looking for an authentic experience.” “In many ways the evolution of hotel guest reception — away from the impos- ing registration counter — is mirrored by the hotel display kitchen, where a more residential and intimate approach is a better fit for today’s traveler,” agrees Michael Goodman, partner and managing director in the Singapore office of EDG Interior Architecture + Design. Even within the genre there is ongoing evolution and innovation. “We just recently installed a micro display kitchen in the middle of a lobby to generate activity and revenue,” says Meg Prendergast, Chicago-based principal at design firm The Gettys Group. “Lobby dwellers can watch their breakfast sandwich, lunch bite or evening salumi platter developed before their eyes in a very integrated way.” Long characterized as strictly back of the house, kitchens are continuing their forward march to become spaces focused on form as much as function. In the following pages, HOTELS profiles a range of kitchen spaces that marry aesthetics and utility in a variety of unique ways. functionForm meets Whether they are on display for guests or not, today’s hotel kitchens employ design strategies focused on more than just utility. by Ann BAgEL STOrck, mAnAging EdiTOr TheopenshowkitchenatThe BankatParkHyattVienna featuresprominentexhaust hoodsmadefrombacklit selenitestonecladdingto drawattentiontotheaction.

52. F&B: Kitchen design www.hotelsmag.com July/August2015 HOTELS 51 The Epicurean Hotel in Tampa, Florida, has no shortage of F&B-focused attrac- tions, but the central showpiece is the 1,500-square-foot (139-square-meter) demonstration kitchen — the Epicurean Theatre. Used for classes, presentations and special events, the space features seating for up to 40, three convection ovens, six gas burners, top-of-the-line cookware and two 70-inch (178-centimeter) televisions for optimal viewing. “The idea of the theater came to be a pivotal part of the public-area programming so the hotel could foster a sense of a destinational learning experience,” explains Meg Prendergast, Chicago-based principal at The Gettys Group, the space’s lead interior designer. The demo kitchen is located along the streetscape windows so passersby can observe the activity while the interior entrance is a large barn door with larger-than-life cutlery for hardware. Polished concrete, subway tiles, residentially styled gray-washed cabine- try and stainless-steel appliances round out the post-industrial-warehouse-chic aesthetic. Even one of the space’s main challenges actually is a benefit, according to Prendergast. She says typically the demo kitchen would back up to the hotel’s main kitchen and pantries, but that was not possible. Instead, the design team needed to keep the area flexible and open so it could get pre-loaded in the morning and then refreshed, cleaned and reloaded throughout the day. “The notion that guests could see the cooking team get prepared was an engaging idea,” Prendergast notes. The1,500-square-foot(139-square-meter)demonstrationkitchen atTheEpicureanHoteloffersseatingforupto40,threeconvection ovens,sixgasburners,top-of-the-linecookwareandtwo70-inch (178-centimeter)televisionsforoptimalviewing. Kitchen theater

53. F&B: Kitchen design 52 HOTELS July/August2015 www.hotelsmag.com Ryuki Kawasaki, recently named chef de cuisine at Mezzaluna, the fine-dining restaurant on the 65th floor of Bangkok’s Tower Club at Lebua, brought nearly 20 years of experience at restaurants throughout Europe, Japan and the United States to the job. Yet Mezzaluna marks the first open kitchen he has worked in, which presents both pros and cons. HOTELS: What do you like about working in an open kitchen? Ryuki Kawasaki: It fascinates me to be transparent to my guests. I get to see their expression when the food is served at the table. It is instant feedback for me. H: What is your biggest challenge working in the kitchen at Mezzaluna? RK: Temperature control for my food in the open kitchen environment. It can be not hot enough for the hot kitchen area or not cold enough in the cold appetizer station. H: What kitchen feature is at the top of your wish list right now? RK: New heat lamps that will be both decorative and functional. Food- temperature control is my major concern. H: Over the course of your career, what is the most significant change you have noticed in the way hotel kitchens are designed? RK: We have incorporated much more modern techniques — water baths, vacuum cooking, nitrogen freezing and rotary distilling, to name a few. Many kitchens today are set up much more like laboratories than traditional kitchens, though we try to blend the two concepts. To say Tuscany’s Toscana Resort Castelfalfi has a rich history is an understatement. Its fine-dining restaurant, La Rocca di Castelfalfi, has a kitchen located in a castle that dates back to approximately 700 A.D. Once a medieval fortress, the castle was transformed into a manor in the 18th century, and the current 970-square-foot (90-square-meter) kitchen was completed in June 2014. The kitchen serves La Rocca di Castelfalfi’s dinner guests every evening as well as lunch at the resort’s Bistro four days a week. Plus, the kitchen features a pastry-making room that produces special holiday cakes as well as pastries for weekly Sunday brunches. Francesco Palma, Toscana Resort Castelfalfi’s food and beverage manager, highlights the pastry room as the most significant in terms of design, since in addition to state-of-the-art equipment it features historical decorated vaults. “The aim of the project was to turn the castle into a suitable venue for the restaurant without threatening its historical nature,” Palma says. “The restructuring operations were carried on with two main guidelines. The first was creating the modern La Rocca di Castelfalfi kitchen with all the necessary adjustments, and the second was maintaining the historic integrity and Tuscan identity of the building, preferring local traditional materials.” LaRoccadiCastelfalfi’s pastryroomincludes state-of-the-art equipmentalongside thespace’shistorical decoratedvaults. RyukiKawasaki Old & new The face behind The fOOd

54. 54 HOTELS July/August2015 www.hotelsmag.com The Ivy Hotel in Baltimore, Maryland, which opened this sum- mer, is housed in a structure that was first constructed as a mansion. It seems fitting, then, that the 1,200-square-foot (111-square-meter) kitchen for the hotel’s fine-dining restaurant, Magdalena, should have a regal centerpiece: a hand- made Molteni cooking suite custom-built in Du Puis, France. Executive Chef Mark Levy says the suite, which is 9 feet (2.7 meters) long by 5.5 feet (1.7 meters) wide, was constructed to his exact specifications. “We requested that on the suite we had two chrome planca flat-top griddle-style cooking tops — one on each side of the suite — a char grill, water boiler and six strong gas burners,” he explains. “We requested it be finished with brass edges and glossy black enamel to provide a classic look.” The kitchen at Estrella Restaurante, which opened this past March at Welk Resorts Sirena del Mar in Cabo San Lucas, Mexico, has a centerpiece of a slightly different variety — a wood-fired oven that can reach temperatures as high as 1,000 degrees F (538 degrees C) and helps Estrella pro- duce perfect pizzas — among other dishes. “Not only is the oven the focal point of the bar area, but we use it for more than pizza,” says Executive Chef Albert Tamez. “We also smoke some of the vegetable dishes. We bake vegetable lasagna in there. We do suckling pig, slow-roasted for six hours. It’s crazy good.” What’s more, Tamez says he thinks the wood-fired oven is just one element that helps Estrella stay on trend in terms of what guests really want. “Communal seating, open-fire ovens and upgraded bar service are a few things we see, with more focus on the guest experience and less about gimmicks,” he explains. “We planned Estrella to be a delight to all of the senses.” Thekeyelementofthe designofthekitchenat Urchin,therestaurant atthe20-keyColony HotelinSeminyak, Bali,isthatitdoesnotfeellikeahotel kitchenatall.Indesigningthe750-square- foot(70-square-meter)space,EDGInterior Architecture+Designworkedclosely withUrchin’schef,StevenSkelly.“He’s likethisold-schoolmadprofessorwho’s justreallypassionate,”saysMichael Goodman,partnerandmanagingdirector inEDG’sSingaporeoffice.“Thebigidea fortheentirevenuewastoconnecthimto theguestasmuchaspossible.” Consequently, Urchin’s kitchen has a back wall, but all other sides are guest- facing. A table separates the main dining room from the kitchen on one side while the other two sides feature a raw bar where guests can dine and a chef’s table. “We wanted guests to feel like they’re in Steven’s home,” Goodman explains. “The space had to feel warm and welcoming.” The strategy is working. Goodman says Urchin — which opened in May 2014 and focuses on dinner but also serves breakfast and lunch by the pool to hotel guests — is typically fully booked, even during low season. “We expect a full return on investment before two years,” Goodman predicts. ThekitchenatUrchin hasabackwall,butall othersidesareopenso guestsfeellikethey’rein thechef’shome,rather thanarestaurant. JUST LIKE HOME F&B: KITCHEN DESIGN Thecenterpiece ofthekitchen atMagdalena atTheIvyHotel inBaltimore, Maryland,isa hand-madeMolteni cookingsuite custom-builtin DuPuis,France. EstrellaRestaurante atWelkResorts SirenadelMar featuresawood- firedoventhatcan reachtemperatures ashighas1,000 degreesF(538 degreesC)and helpstherestaurant produceperfect pizzas,among otherdishes. STARS OF THE SHOW

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