Introducing radical redesign at TACSI


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An introduction to the team behind the radical redesign project and the work that they do. We're hiring see

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Introducing radical redesign at TACSI

  1. 1. PLAY SLIDESHOWMeet the team & see the work
  2. 2. We’ve spent the last year working as the radical redesignteam co-designing with families in South Australia
  3. 3. Carolyn has a background in social work and had worked withfamilies all across South Australia, and in Africa. She is a singer,a pilates instructor and has a dog named Billie.
  4. 4. Sarah’s a Dr in social policy with a background in sociology.She’s worked for governments in the US, UK & NZ to engagepeople in policymaking. She likes airports and Mexican food.
  5. 5. Chris is a designer. He’s spent 8 yrs designing new kinds ofpublic services in the UK & before that designed biscuits, crispsrazors & cameras. Chris likes making music & sausages.
  6. 6. Working with these families, we built a new kind offamily support program called Family by Family.
  7. 7. genius idea!It’s all about families helping families. It’s going to scale inSouth Australia. See
  8. 8. Now Carolyn is going to grow the Family by Family empire.
  9. 9. Chris & Sarah are going to develop a new radicalredesign team to take on challenges like ageing
  10. 10. That’s why we need you!
  11. 11. Mandatory 5 stage process diagramThe radical redesign approach builds on Chris and Sarah’swork as InWithFor in the UK. See
  12. 12. swagOur approach steals the best bits from design, socialscience, policy, community development, and business.
  13. 13. That’s why we’re looking to recruit designers, socialscientists, policy people, community people, & businesspeople to help make the approach better.
  14. 14. Because the approach is new and we’re bringing differentkinds of people together, there’ll be time to work & to learn.
  15. 15. We’ll work with older people on a live project
  16. 16. We’ll learn together through weekly reflection time, regularretreats, & classes taught by you and your new teammates.
  17. 17. You’ll be part of a team developing a first of its kindcurriculum for social innovation.
  18. 18. This is a special opportunity. You can count the number oforganisations working in this way on less than two hands.
  19. 19. You can count the number of places where you can learn towork in this new way on less than one hand.
  20. 20. Here are some of our favourite photos from the Familyproject.
  21. 21. LOOK PHASEWe found families to work with, and got toknow them by spending time in their homes
  22. 22. First we designed offers and materials to getfamilies interested
  23. 23. Chris putting flyers into letterboxes
  24. 24. Meeting families at a stall in a local shoppingmall
  25. 25. Our mobile family recruitment stall
  26. 26. We ran a free family festival to meet people livingin the local area
  27. 27. Carolyn dressed up as an orange costume toattract kids. As you can see, it worked
  28. 28. We had got to know over 15 families over takewaydinners. Honey chicken was the most popular dish.
  29. 29. Hungry Jacks was the runner up
  30. 30. We used games and activities to get a betterunderstanding of family life and family stress
  31. 31. We spent up to two days hanging out with somefamilies doing ethnography
  32. 32. To get a different perspective on family life, Chrisspent time with families living in a country town
  33. 33. Sarah engaging a young person as a‘family journalist’
  34. 34. anthropologistBack at the studio we tried to make sense of whatwe’d learnt from spending time with families
  35. 35. We created a sounding board of people from childprotection services, academia, NGO’s & government
  36. 36. We shared our analysis with the sounding board
  37. 37. Analysis done, we wrote 11 drafts of our first publicpaper - Going for the good life
  38. 38. You candownload
  39. 39. CREATE PHASEBased on what we learnt in the LOOK phase we developedideas for lots of different ways to enable families to thrive
  40. 40. It all started with a brainstorm
  41. 41. An inspirational visit to the bookstore with ourdesign intern Raasti
  42. 42. An inspirational field trip to analyse the familyexperince of the zoo. With bonus roo petting.
  43. 43. Some early ideas for ‘The Family Exchange’ aprecursor to the Family by Family concept
  44. 44. Carolyn testing our early ideas with a family
  45. 45. Our early ideas were too opportunity focussed forsome families
  46. 46. We developed a second version of our ideas
  47. 47. ...and tested them with families. They workedslightly better.
  48. 48. We developed a third iteration of our concept - tofind & train families to help other families
  49. 49. The first “Family by Family” materials & messages
  50. 50. The Family by Family concept worked much betterwith families. Finally we were getting somewhere.
  51. 51. Practitioners liked the Family by Family conceptbecause it drew on family experience
  52. 52. Our sounding board liked Family by Family asit activated new resources to support families
  53. 53. PROTOTYPE PHASEWe ran a small version of Family byFamily in order to improve on our ideas
  54. 54. To recruit families we tested five different versionsof materials until we got to some that worked
  55. 55. We trained 10 ‘sharing families’ at two weekendtraining camps
  56. 56. Chris introducing some of the key ideas to familiesat the first training camp
  57. 57. Carolyn helped families prepare to help otherfamilies by role playing interactions
  58. 58. ‘Active listening’ workshop for adults & kids
  59. 59. The families helped us get more families involvedby running pop-up events
  60. 60. We connected families through link-ups
  61. 61. We supported families through a weekly dinner,and designed learning games for them to play.
  62. 62. Carolyn played the role of the coach. It was her jobto support families in a link-up
  63. 63. We designed materials to help coaches helpfamilies. They had to be very easy to use.
  64. 64. We developed 15 verions of our measurement toolsuntil we got to something that worked well
  65. 65. By the end of prototyping we’d tested & improved....Offers like...becoming a sharing familyRoles like...the coachExperiences like...the training campTools like...measurement & coaching aidesCommunications like... flyers, brochures, websites
  66. 66. BUILD PHASE s he T ry toFrom what we learnt through prototyping we built aninvestment case, and a project story
  67. 67. business analystWe worked with analysts to model the investmentFamily by Family would need to go to scale
  68. 68. We developed proposals for potential funders
  69. 69. We made a documentary film of the project toshare the story
  70. 70. The families gave feedback on the first cut of thefilm and now we’re preparing for a public launch
  71. 71. LOOKTHE ENDIf you want to see more, watch the video fromthe LOOK & CREATE stages of Family by Family