Stratasoft Overview

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Stratasoft At A Glance
Overview:
At Stratasoft, our passion is to create solutions that surpass our clients! complex, demanding, and
ever-evolving communication requirements in their contact centers. Stratasoft has been a leading
provider of contact center solutions since 1995. Our top priority is to provide state-of-the-art
software with the highest standard of service and support.
Our goal is to offer consistent, flexible, and customizable software that crosses market boundaries.
Our diverse portfolio of clients spans 24 countries and is a testament to the flexibility of our platform.
Stratasoft!s ability to provide a complete inbound/outbound/blended solution has been proven to:
• Increase agent productivity
• Maximize campaign performance
• Lower operational costs
• Ensure measurable customer satisfaction
The Resource Group (TRG), the parent company of Stratasoft, is the fastest growing Business
Process Outsourcing (BPO) Company in the world with installations in over 27 call centers and
4,000 call center seats in seven countries. The Stratasoft solution has proven invaluable in TRG!s
continued growth and success.
In 2005, TRG compared Stratasoft with top companies in the contact center arena in their quest for
a flexible solution to power their contact centers. After careful consideration, Stratasoft was named
the platform of choice by TRG. As a result, TRG converted 4,000 call center seats to the Stratasoft
platform and acquired Stratasoft in 2006.
Together TRG & Stratasoft now serve a variety of Fortune 100 companies, blending their expertise
from outsourced call center services and call center technologies.
Company Vision:
To become the premier provider of inbound, outbound, and blended multi-channel contact center
solutions by transforming the way contact centers attain first-contact resolution.
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Value Proposition:
Stratasoft is the premier contact center technology platform on the market with focus on providing
innovative products and solutions. For more than 12 years, our solutions have served customers in
some of the most rigorous call center environments worldwide.
Customer Base:
The flexibility of the Stratasoft platform enables us to provide solutions to a diverse industry base
including:
• Third Party Service Bureaus
• Finance
• Government
• Energy and Utilities
• Resort and Travel Industry
• Collections
• Retail
Stratasoft Software with TRG Customer Solutions serves:
• Eight of the best finance companies
• Seven of the top auto manufacturing companies
• Six of the best healthcare companies
• Six of the top telecommunications companies
The Challenge:
In terms of customer satisfaction, market studies indicate that the most significant challenge for
business is the increased need to attain first-call resolution in their contact centers. Additionally,
customers are consistently looking for superior platforms to attain increased productivity.
The Solution:
Stratasoft!s unified communications platform, StrataOne™, will provide multiple contact channels,
supporting our overall vision. Phone, email, IM, SMS, audio/video conferencing and mobile devices
will assist our customers in extending the flexibility of choice in communications to the consumer.
Stratasoft!s StrataOne™ is the software platform to attain the first contact resolution, leading to
prompt and improved customer service while providing a satisfying and seamless customer
experience and more efficient use of the contact center!s personnel.
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