Lezing social business mindset voor online thursday jacqueline fackeldey fackeldeyfinds_19062014

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Mijn lezing over de social business mindset voor Online Thursday

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Lezing social business mindset voor online thursday jacqueline fackeldey fackeldeyfinds_19062014

  1. 1. jacqueline fackeldey customer experience expert the social media business mindset jacqueline fackeldey@online thursday 19 juni 2014
  2. 2. jacqueline fackeldey customer experience expert jacqueline@fackeldeyfinds.com
  3. 3. jacqueline fackeldey customer experience expert social business? jacqueline@fackeldeyfinds.com
  4. 4. jacqueline fackeldey customer experience expert social business? jacqueline@fackeldeyfinds.com 'A social business is an organization designed consciously around sociality and social tools, as a response to a changed world and the emergence of the social web.' Stowe Boyd
  5. 5. jacqueline fackeldey customer experience expert social business? jacqueline@fackeldeyfinds.com
  6. 6. jacqueline fackeldey customer experience expert ... dit is alweer 7 jaar geleden
  7. 7. jacqueline fackeldey customer experience expert maar nu kunnen we er echt niet langer omheen jacqueline@fackeldeyfinds.com
  8. 8. jacqueline fackeldey customer experience expert de organisatie van de toekomst
  9. 9. jacqueline fackeldey customer experience expert is steeds minder een jacqueline@fackeldeyfinds.com
  10. 10. jacqueline fackeldey customer experience expert business wordt social business jacqueline@fackeldeyfinds.com
  11. 11. jacqueline fackeldey customer experience expert de digitalisering trekt zich niks aan van muren jacqueline@fackeldeyfinds.com
  12. 12. jacqueline fackeldey customer experience expert maar social media = social business jacqueline@fackeldeyfinds.com
  13. 13. jacqueline fackeldey customer experience expert net zomin als crm = klantgericht ondernemen jacqueline@fackeldeyfinds.com
  14. 14. jacqueline fackeldey customer experience expert lang niet elke organisatie begrijpt dat al jacqueline@fackeldeyfinds.com
  15. 15. jacqueline fackeldey customer experience expert daar staat zogenaamd de klant centraal jacqueline@fackeldeyfinds.com
  16. 16. jacqueline fackeldey customer experience expert maar wat echt centraal staat weten we allemaal jacqueline@fackeldeyfinds.com
  17. 17. jacqueline fackeldey customer experience expert daarom heeft elke vervoerder zijn eigen paal jacqueline@fackeldeyfinds.com
  18. 18. jacqueline fackeldey customer experience expert kijk ook naar de grote social media merken zelf jacqueline@fackeldeyfinds.com
  19. 19. jacqueline fackeldey customer experience expert die klanten opsluiten in hun ‘walled gardens’ jacqueline@fackeldeyfinds.com
  20. 20. jacqueline fackeldey customer experience expert kortom, er is werk aan de winkel! jacqueline@fackeldeyfinds.com
  21. 21. jacqueline fackeldey customer experience expert met name op dit niveau jacqueline@fackeldeyfinds.com
  22. 22. jacqueline fackeldey customer experience expert they talk, but don’t walk jacqueline@fackeldeyfinds.com
  23. 23. jacqueline fackeldey customer experience expert word je een social business en wat heb je ervoor nodig? jacqueline@fackeldeyfinds.com
  24. 24. jacqueline fackeldey customer experience expert lef jacqueline@fackeldeyfinds.com
  25. 25. jacqueline fackeldey customer experience expert hartjacqueline@fackeldeyfinds.com
  26. 26. jacqueline fackeldey customer experience expert boerenverstandjacqueline@fackeldeyfinds.com
  27. 27. jacqueline fackeldey customer experience expert ziel en zaligheidjacqueline@fackeldeyfinds.com
  28. 28. jacqueline fackeldey customer experience expert focus = human being not human buying jacqueline@fackeldeyfinds.com
  29. 29. jacqueline fackeldey customer experience expert is social business jacqueline@fackeldeyfinds.com
  30. 30. jacqueline fackeldey customer experience expert wacht dan niet langer en begin er meteen mee! jacqueline@fackeldeyfinds.com
  31. 31. jacqueline fackeldey customer experience expert we worden er allemaal beter van jacqueline@fackeldeyfinds.com
  32. 32. jacqueline fackeldey customer experience expert met dank aan: space invader | van abbe museum | jacqueline@fackeldeyfinds.com
  33. 33. jacqueline fackeldey customer experience expert jacqueline@fackeldeyfinds.com | www.fackeldeyfinds.com | + 31 (0)6 146 77 496 | twitter: @fackeldeyfinds | slideshare: fackeldeyfinds | google+: jacqueline fackeldey | delicious: macjfan | pinterest: fackeldeyfinds Klantropologie, Groot denken, klein doen Uitgeverij Scriptum, EAN: 9789055948789 o.a. verkrijgbaar via managementboek.nl

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